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Episode | Date |
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Brent Dykes, Author of Effective Data Storytelling, on using data storytelling to develop a high-performing data culture within an organization to drive progress and change.
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Oct 26, 2022 |
Greg Daines of Total Customer Strategy on why customers renew with suppliers, challenging conventional customer management strategies, and the role Sales plays in driving retention and growth.
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Jul 25, 2022 |
Aaron Thompson of SuccessCoaching on outcome-based selling, what B2B can learn from direct-to-consumer offerings, and the realities of managing an infinite product lifespan with today’s buyers.
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Jul 01, 2022 |
Bill King of RiseNow on identifying and investing in strategic supplier relationships and the results that can follow when creativity, curiosity, and relationship building drive a supplier management strategy.
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May 27, 2022 |
Leslie Pagel of Authenticx on listening to understand, advocating for customers within a company, and embracing interaction data in the next wave of customer experience innovation.
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Apr 22, 2022 |
Cassie Young of Primary Venture Partners on using customer success fundamentals to catapult a venture portfolio to success, why retention is the cheapest form of growth, and why the CCO is on a trajectory to be the new CRO.
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Mar 18, 2022 |
David Ehrlichman, author of Impact Networks, on the power of using impact networks to create a new frontier for overcoming today's biggest social and environmental challenges.
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Feb 11, 2022 |
David Moskowitz of MongoDB on building a full lifecycle value practice, introducing Total Value of Ownership, and using coaching as a technique to unite Sales, Customer Success, and Value Consulting
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Jan 28, 2022 |
Chris Koehler, CMO at Box, on the MetaVerse™, bringing customer success experience to marketing, and marketing’s role in value creation.
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Dec 31, 2021 |
Nathan Stuck of Ad Victoriam Solutions on aligning with your CEO for profit and purpose, working within the Salesforce partner ecosystem as a catalyst for change and accountability, and advice for driving new social impact initiatives within a company.
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Dec 17, 2021 |
Ellen Terchila of Electric on designing a team for strong net dollar retention, being a step ahead of customers, and hiring for growth
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Dec 06, 2021 |
Paul Henderson of Outcome Leaders on the launch of his new book, the growing gap in the buying cycle, and generating revenue from outcomes through initiative development with customers
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Nov 22, 2021 |
Lawrence Walter of the Indiana Economic Development Corporation on bringing outcome-based strategies to government and economic development, creating a strategy to unite a state's ecosystem through better collaboration, and the power of his relationship with MetaCX
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Nov 05, 2021 |
Anurag Goel of Red Hat on creating and scaling a value organization from scratch, value organizations as the steel thread for the customer lifecycle, and the best skill set for value roles.
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Oct 22, 2021 |
Marcy Twete of Marcy Twete Consulting on social value, the emergence of ESG strategies and investments, and the role companies have in making the world a better place
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Oct 16, 2021 |
Aaron Fulkerson of ServiceNow on creating an operating model for customer centricity, the emerging trend of value experiences, and value building through leadership
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Oct 05, 2021 |
Brian LaFaille of Google on value mapping, value stories and the power of change management and storytelling
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Sep 24, 2021 |
Nicci Bosco of LinkedIn on building trust with customers, using perspective to solve problems, and serving veterans at Linkedin
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Sep 16, 2021 |
Michael Sachs of Slack on the language of value, using a value methodology to unify, and the power of carpe diem.
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Aug 27, 2021 |
Introducing Value Builders
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Aug 26, 2021 |
Shared Success Series - Brian Hall, President & Founder & Lauren Decker, Senior Consultant, Carema Consulting
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Jul 16, 2021 |
Shared Success Series - Steve Sanchez, VP, Customer Success, Gong
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Jul 02, 2021 |
Shared Success Series - Irvine Sloan, VP, Strategic Account Management, Duke Energy Corporation
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Jun 23, 2021 |
Shared Success Series - Mary-Beth Donovan, VP of Global Customer Success Operations, VMware
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Jun 11, 2021 |
Shared Success Series - Richard Owen, Founder/CEO, OCX Cognition & Co-Creator of NPS
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Jun 01, 2021 |
Seth Shaw, CRO, Airtable
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May 24, 2021 |
Shared Success Series - Natalie Fedie, VP, Customer Value, HighRadius
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May 14, 2021 |
Shared Success Series - Ed Powers, Principal Consultant, Service Excellence Partners
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May 07, 2021 |
Matt Myszkowski, VP, Customer Experience, EMEIA, CISION
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Apr 30, 2021 |
Shared Success Series: Harvey Dunham, Managing Director, Strategy & Marketing, SAMA
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Apr 16, 2021 |
Shared Success Series: Jake Saper, General Partner, Emergence Capital
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Apr 01, 2021 |
Shared Success Series: David Chapnick, Partner, Vantage Partners
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Mar 26, 2021 |
Shared Success Series: Kate Vitasek, University of Tennessee, Haslam College of Business Administration & Creator of the Vested Business Model
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Mar 19, 2021 |
Shared Success Series: Monique LaRue and Ja'Rod Morris, National Black Customer Success Professionals (NBCSP)
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Mar 11, 2021 |
Shared Success Series: Ross Fulton, Founder & CEO, Valuize
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Feb 26, 2021 |
Big Thinkers Series: Karen Mangia, VP Customer & Market Insights, Salesforce and Author
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Feb 19, 2021 |
Big Thinkers Series: Dave Jackson, CEO, TheCustomer.Co
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Feb 10, 2021 |
Episode 15: Jo Mills, Co-Founder/CXO, Fuel50
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Feb 03, 2021 |
Episode 14: Helen Calvin, CRO, Jellyvision
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Jan 28, 2021 |
Big Thinkers Series: Mathew Sweezey, Director of Market Strategy, Salesforce
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Jan 20, 2021 |
Episode 12: Rob Massa, CRO, Forecast
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Jan 12, 2021 |
Episode 11: George Bilbrey, CEO, Signpost
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Jan 06, 2021 |
Episode 10: Jamie Ahern, COO, Kin Insurance
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Dec 23, 2020 |
Episode 9: Mike Weir, CRO, G2
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Dec 16, 2020 |
Episode 8: Jim Thoeni, CRO, Zeotap
|
Dec 09, 2020 |
Episode 7: Helen Baptist, COO, PathFactory
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Nov 25, 2020 |
Episode 6: Joe Kuntz, CRO, Jobvite
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Nov 18, 2020 |
Episode 5: Michelle Curless, CCO, Cheetah Digital
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Nov 11, 2020 |
Episode 4: Tim Satterwhite, CRO, Terminus
|
Nov 03, 2020 |
Episode 3: Ziv Peled, CCO, AppsFlyer
|
Oct 13, 2020 |
Episode 2: Jennifer Dearman, Former CCO, Pendo
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Oct 13, 2020 |
Episode 1: Kevin Siminski, CCO, Salesforce Marketing Cloud
|
Oct 12, 2020 |
5 Reasons to Listen to Revenue Revolutionaries
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Oct 11, 2020 |