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Episode | Date |
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Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International
|
Mar 30, 2022 |
The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP
|
Mar 04, 2022 |
Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia
|
Feb 16, 2022 |
Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division
|
Feb 02, 2022 |
A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare
|
Jan 26, 2022 |
CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs
|
Nov 03, 2021 |
Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org
|
Oct 20, 2021 |
The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America
|
Sep 29, 2021 |
Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse
|
Sep 15, 2021 |
Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier
|
Sep 01, 2021 |
Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services
|
Aug 18, 2021 |
Designing CX for Every User with Jennifer Lang, VP of Customer Experience, Innovation & Insights at TD Bank
|
Aug 04, 2021 |
Why CX is Here to Stay with Jennifer Zamora, Senior Director of Global Customer Experience & Commercial Excellence at Dow
|
Jul 21, 2021 |
Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America
|
Jul 07, 2021 |
Getting Customer-Obsessed with Janelle Estes, Chief Insights Officer at UserTesting
|
Jun 23, 2021 |
How to Cultivate Effective Business Partnerships with Mark Hall, Head of Venture Capital and Startup Partnerships at Google
|
Jun 09, 2021 |
Taking the Customer Experience to New Heights with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing Commercial Airplanes
|
Jun 02, 2021 |
Elevating Every Employee: The Key to a Remarkable Customer Experience with Sharon Mandell, SVP & CIO of Juniper Networks
|
May 13, 2021 |
The Importance of Honesty with your Customers with Linda Duncombe, EVP and CMO of City National Bank
|
Mar 23, 2021 |
Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison
|
Mar 09, 2021 |
Embracing Risk and Seeking Out Your Most Difficult Feedback with Tom Karinshak, Chief CXO at Comcast Cable
|
Feb 23, 2021 |
Driving The Music Business Forward with Joey Scoleri, Head of Industry Relations, Live Nation
|
Feb 10, 2021 |
Recapping The Unpredictable Year of CX with Ian Faison; CEO of Caspian Studios
|
Dec 16, 2020 |
Balancing Competing Interests with Coldwell Banker CMO David Marine
|
Dec 08, 2020 |
Tending to the needs of the customer through Customer Service with AmerisouceBergen’s VP of Customer Operations, Devetta James
|
Nov 17, 2020 |
Improving Patient Outcomes through CX Transformation with Scott Murray, CXO of Collective Health
|
Nov 03, 2020 |
Thinking Bigger with Stan Little, CXO of United Way
|
Oct 20, 2020 |
Trailer
|
Oct 10, 2020 |