CX Club Podcast with Ian Williams
By CX of M Radio
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Category: Management
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Episodes: 12
Description
The CX Club podcast looks at the good, the bad and the ugly of the CX world...
This is what you can expect over the first 30 shows:
Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM
Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise
Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the successful delivery of CX transformation
| Episode | Date |
|---|---|
|
Episode #12 - Customer Experience Principle #11 - If you can't tie CX back to customers, it's a paper exercise
|
Jan 13, 2021 |
|
Episode #11 - Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point
|
Jan 05, 2021 |
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Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business
|
Dec 30, 2020 |
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Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience
|
Dec 23, 2020 |
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Episode #8 - Customer Experience Principle #7 - Forget Customer Experience
|
Dec 16, 2020 |
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Episode #7 - Customer Experience Principle #6 - Customer Experience is about managing both sides of the equation
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Dec 09, 2020 |
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Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link
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Dec 02, 2020 |
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Episode #5 - Customer Experience Principle #4 - Customer Experience, Journeys & Stories
|
Nov 25, 2020 |
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Episode #4 - Customer Experience Principle #3 - Customer Experience is not a business function
|
Nov 18, 2020 |
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Customer Experience Principle #2 - Customer Expeience and Customer Service are not the same thing
|
Oct 28, 2020 |
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Customer Experience Principle #1 - Customer Experience is something the customer gets
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Oct 21, 2020 |
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An Introduction to the CX Club Podcast
|
Oct 14, 2020 |