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Welcome to the Hospitality Reputation Marketing Podcast:
Get Great Reviews!
Adele Gutman’s mission is to help hoteliers and business leaders of all service industries to leverage the power of guest feedback to optimize team performance, create loyalty, and drive long term revenue.
Leading from the philosophy that Service & Product is Marketing and that a brand’s reputation is the foundation of Sales, Marketing, and Revenue success, this podcast is designed for leaders and future leaders in operations, sales, marketing, and revenue.
While we may talk about hospitality, these proven principles can be successfully applied to any service business ready to embrace a daily discipline to cultivate a culture of continuous improvement.
Together, let’s bridge the gaps between what we say about the experience we sell and what our customers say about their experience with us.
Each week or two, we will spend 20 minutes or more exploring proven best practices, mindsets, techniques, tips, and tools that drive revenue and loyalty businesses, by consistently inspiring 5-Star reviews.
Great reviews are simply an indicator of an agile, guest-centric, well-run business, so with help from an array of successful hospitality leaders, we will delve into a wide range of topics including:
Please join us, subscribe, share, and help us reach more listeners so we can all GET GREAT REVIEWS! @inspirefivestars
Episode | Date |
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Go from Housekeeping Woes to Housekeeping Wows.
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Sep 24, 2021 |
What Restaurant Managers Need to Know About Getting Great Reviews
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Aug 27, 2021 |
The KPI Every Hotel Team Should Track Together and How to Calculate NPS
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Aug 09, 2021 |
The Tool Your Hospitality Marketing Tech Stack is Missing
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Jul 23, 2021 |
Q&A with Adele on Reputation Management vs Reputation Marketing
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Jul 09, 2021 |
Tripadvisor Success Story, Craig Poole, AHLA General Manager of the Year
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Jun 25, 2021 |
Tripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and Resort
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Jun 12, 2021 |
How to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele Gutman
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May 28, 2021 |
How This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele Gutman
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May 15, 2021 |
How to Turn Around a Struggling Hotel on the Hospitality Reputation Marketing Podcast
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Apr 29, 2021 |
Smart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel
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Apr 15, 2021 |
How the Casablanca Hotel Ruled the Top of the Tripadvisor Charts in NYC for 15 Years
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Mar 19, 2021 |
Tripadvisor Returns to its Traveler-Centric Mission with the new Tripadvisor Plus
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Mar 16, 2021 |
Carlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor
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Feb 24, 2021 |
Ken Patel, CEO of EV Hotels Part Two
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Feb 15, 2021 |
Ken Patel, CEO of EV Hotels- Part One
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Feb 15, 2021 |
The Hotel Mogel, Larry Mogelonsky- Creating Experiences that Inspire Great Reviews
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Feb 05, 2021 |
Charlotte Purvis, Author of The Customer Communication Formula on; Get Great Reviews
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Jan 22, 2021 |
Sarah Dandashy, Ask a Concierge and Author of Hospitality From Within on; Get Great Reviews
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Jan 08, 2021 |
How to be the #3 Rated Restaurant in the USA, An Interview with Asst GM, Hall's Chophouse, Sara Faienza
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Jan 01, 2021 |
Shep Hyken, Customer Experience Author on Get Great Reviews
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Dec 18, 2020 |
Interview with Lonny Wolfe GM of Sun Dek Beach House on Get Great Reviews.
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Dec 11, 2020 |
Sally Beck GM of the Royal Lancaster London on Get Great Reviews
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Nov 30, 2020 |
Hospitality Consultant Tom Nolan the 6 E's of Leadership Get Great Reviews
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Nov 20, 2020 |