The Happy Clients Podcast
By DOT & Company
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Category: Management
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Episodes: 178
Description
Welcome to the Happy Clients Podcast, brought to you by DOT and Company. The world's best team of Client Account Managers for digital marketing agencies.
Whether you're a virtual assistant, an agency owner, or a client-facing account manager — we all deal with clients. Lucky for you, client management is what we do best.
We’re DOT and Co.— digital marketers turned client managers. Once a digital marketing agency like yours, now we’re here to help you do what we did for ourselves: Create experiences that make your clients weak in the knees.
| Episode | Date |
|---|---|
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Should You Utilize An Offshore Team For Fulfillment? Here's How To Do It Effectively with Manish Dudharejia from E2M
|
Apr 29, 2024 |
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Here's How I'm Planning A 30 Day Trip As An Agency Owner
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Apr 22, 2024 |
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I Took A Real Vacation!!! Here's What Happened
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Apr 15, 2024 |
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Intentional Builders: Moving from Operations to Strategy for Scaling
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Apr 01, 2024 |
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Escaping the Sales Grind: Corey Quinn's Agency Liberation Strategies
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Mar 18, 2024 |
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Meet the Team! How Two Account Managers Found Their Home at DOT & Company
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Mar 04, 2024 |
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Client Feedback 101: How to Use it to Improve Your Agency's Services
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Feb 19, 2024 |
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Stress-Free Client Management: Tips for Maintaining a Healthy Work-Life Balance
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Feb 05, 2024 |
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From Chaos to Cohesion: How a Client Account Manager Can Help Streamline Your Agency's Operations (and why you NEED one)
|
Jan 22, 2024 |
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Subcontractor Management: How to Effortlessly Manage Outsourced Work
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Jan 08, 2024 |
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The Advantages of Having Two Client Account Managers on Your Team (It's Not JUST Double The Fun)
|
Dec 18, 2023 |
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Juggling Multiple Clients? Here's How to Do It Like a Pro
|
Dec 04, 2023 |
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Your Roadmap to Time Freedom with Jen Eckhardt
|
Nov 20, 2023 |
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Invoicing and Payments 101: Simplifying the Financial Side of Client Management
|
Nov 06, 2023 |
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Business Mapping: Tips to Streamline Your Workflow and Boost Your Output with Sarah Duran
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Oct 23, 2023 |
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How To Build The Perfect Agency with Agency Advisor Jason Swenk
|
Oct 16, 2023 |
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Why More Account Managers Are Ditching the Office for Remote Work with Olivia Hanus
|
Oct 09, 2023 |
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Letting Account Managers Go and the Impact on Client Relationships
|
Sep 25, 2023 |
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The Transition Timeline: When an Account Manager Should Assume Control
|
Sep 11, 2023 |
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How To Create a Performance Evaluation for Account Managers | Creating a Culture of Excellence
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Aug 28, 2023 |
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Work Less, Earn More: How to Escape the Daily Grind of Agency Ownership with Karl Sakas
|
Jul 17, 2023 |
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Surviving and Thriving as an Agency Owner: Brent Weaver's Advice for the Toughest Challenges
|
Jul 03, 2023 |
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10 Struggles of Growing Your Client Management Team and How to Overcome Them
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Jun 19, 2023 |
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Joey Gilkey's Must-Hear Advice for Building a Top-Notch Sales Team for Your Agency
|
Jun 05, 2023 |
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So You Want To Hire Someone to Manage Your Agency's Clients...
|
May 22, 2023 |
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How Wholesale Media Buying Can Help Your Agency Scale Without Sacrificing Quality with Janak Mehta
|
May 08, 2023 |
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Is a 4-Day Workweek Right for Your Agency? Here's How This Agency Successfully Implemented This!
|
Apr 24, 2023 |
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Your Most Asked Question: How Many Clients Should My Account Manager Be Managing?
|
Apr 10, 2023 |
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Say Goodbye to Chaos: How SOPs Can Streamline Your Team's Workflow (And How We Create Them!)
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Mar 27, 2023 |
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Surprising Reasons Why Agency Owners Avoid Public Relations (And How to Overcome Them)
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Mar 13, 2023 |
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This One Is For Account Managers: How to Impress Your Agency Owner with Killer Reporting and Metrics [Exclusive Training Sneak Peek]
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Feb 27, 2023 |
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Client Retention 101: How To Keep Your Clients for the Long-Run
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Feb 13, 2023 |
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What Not To Do When Integrating a Project Management Platform in Your Agency
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Feb 06, 2023 |
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Why the DOT Team Loves Working Remotely: The Benefits of Flexibility, Productivity, and Trust
|
Jan 30, 2023 |
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From Corporate Cubicle to Virtual Assistance Pro: Meet Molly
|
Jan 23, 2023 |
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Why Setting Boundaries is Beneficial for Your Agency
|
Jan 16, 2023 |
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Should I Outsource App Development? How? Meet Adam Weil from White Rabbit
|
Jan 09, 2023 |
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More Than One Account Manager On An Account? Here’s What Not To Do
|
Dec 19, 2022 |
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Three Reasons A Remote Team Is Better For Your Bottom Line
|
Dec 12, 2022 |
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How To Hire Account Managers [7-Step Process]
|
Dec 05, 2022 |
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How Do I Manage An Account Manager?
|
Nov 28, 2022 |
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What Should I Have In Place Before I Hire An Account Manager?
|
Nov 21, 2022 |
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When Should I Hire An Account Manager?
|
Nov 14, 2022 |
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The Hidden Costs Of NOT Hiring a Client Account Manager
|
Nov 07, 2022 |
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If You’re Not Giving Your Clients Gifts, Here’s Why You Should
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Oct 31, 2022 |
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Why You Need White-Space On Your Calendar As An Agency Owner
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Oct 24, 2022 |
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The Account Manager vs. Project Manager — Who Does What And What Do I Need?
|
Oct 17, 2022 |
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THIS Is When You Need MORE Account Managers In Your Agency
|
Oct 10, 2022 |
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Should I Train My Account Manager or Hire Someone Else?
|
Oct 03, 2022 |
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Becoming Irreplaceable as an Account Manager
|
Sep 26, 2022 |
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When Do I Need An Account Manager For My Agency? How Do I Hire Someone? This Episode Will Help!
|
Sep 19, 2022 |
|
Ready To Level Up Your Productivity? Here Is What One Of Our Agency Clients Does!
|
Sep 12, 2022 |
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How To Ensure Your Account Managers Are Efficient
|
Sep 05, 2022 |
|
The Power Of Systems: These Are Must-Haves For Your Agency
|
Aug 29, 2022 |
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Here's How We Grew Our Agency Over The Past 4 Years
|
Aug 22, 2022 |
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Time Management Tips for Account Managers
|
Aug 15, 2022 |
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How To Let Go Of The White-Knuckle Grip On Your Agency
|
Aug 08, 2022 |
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Is CAM School For You? Listen To Find Out
|
Aug 01, 2022 |
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If You’re Doing THIS, You Don’t Need To Hire Us
|
Jul 25, 2022 |
|
How Do We Present Ourselves as Full-Time Account Managers Inside Agencies (for less than 20 hours/week)
|
Jul 18, 2022 |
|
Partnerships: What They Are And Why Everyone In Marketing Should Have Them with Alex Glenn
|
Jul 11, 2022 |
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How An Account Manager Can Be a Profit Center vs. a Cost Center
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Jul 04, 2022 |
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The One Thing You Can Do To Make Your Agency More Profitable
|
Jun 27, 2022 |
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The Secret To Saying "No" To Clients
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Jun 20, 2022 |
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Here’s What Mark Savant Wants You To Know About Podcasting
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Jun 13, 2022 |
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Don’t Know How Much Time You Need From an Account Manager? We’ll Show You.
|
Jun 06, 2022 |
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If Your Team Needs Help With Written Communication, Listen To This
|
May 30, 2022 |
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How You Can Stay Humble While In Growth Mode | Kevin Oldham from Diffactory
|
May 23, 2022 |
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Who Should Start A Podcast? Meet John Corcoran from Rise 25
|
May 16, 2022 |
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A 300+ Employee Agency, The Hawke Method and Becoming an Author with Erik Huberman
|
May 09, 2022 |
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Set Your Account Manager Up For Success With These 5 Tips
|
May 02, 2022 |
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Ask Your Clients For Video Testimonials with Video Storytelling | Featuring Ian Garlic
|
Apr 25, 2022 |
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Tips From A Social Media Management Pro | Meet Miranda Calatrello from Calatrello Creatives
|
Apr 18, 2022 |
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100. What We're THE Proudest of at DOT and Company (+ Celebrating 100 Episodes!)
|
Apr 15, 2022 |
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99. COO, Does Your Agency Need One?
|
Apr 11, 2022 |
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98. What Benchmarks Your Agency Needs To Really Understand Profitability with Marcel Petitpas
|
Apr 04, 2022 |
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97. Agency Evolution: How This Agency Owner Grew His Team + Agency Over The Years
|
Mar 28, 2022 |
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Agency Spotlight Series: Episode Four
|
Mar 24, 2022 |
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96. Why ClickUp Is Changing The Game For Agencies
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Mar 21, 2022 |
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95. Want to Learn About GoHighLevel? Listen to this.
|
Mar 14, 2022 |
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94. Handing-Off Long-term Client Relations To An Account Manager... How To Do It?
|
Mar 07, 2022 |
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Agency Spotlight Series: Episode Three
|
Mar 03, 2022 |
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93. Public Relations Strategies (That Are Not Just Pitching to Forbes or Entrepreneur) with Hannah Nieves
|
Feb 28, 2022 |
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92. Help! Should I Hire Full-Time or Contracted Account Manager?
|
Feb 21, 2022 |
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91. The Playbook for Scaling Your Agency with Josh Johnston
|
Feb 14, 2022 |
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90. How Many Clients Can One Account Manager Work With?
|
Feb 07, 2022 |
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Agency Spotlight Series: Episode Two
|
Feb 03, 2022 |
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89. Make More Profit Using These Tips with Adam Rundle
|
Jan 31, 2022 |
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88. Here's How We Get Access to Clients' Facebook & Google Accounts in 2-clicks
|
Jan 24, 2022 |
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87. Secrets To Running A Successful SEO Marketing Agency, with Direction Inc.'s Ian Dawson
|
Jan 17, 2022 |
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86. Now What? Your First Month With Your New Client Account Manager. What It's Actually Like
|
Jan 10, 2022 |
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Agency Spotlight Series: Episode One
|
Jan 06, 2022 |
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85. Zoom Fatigue? Here's Some Tips For You + Your Team
|
Jan 03, 2022 |
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84. Our BIGGEST Lessons From Starting A Podcast | 2021 Finale
|
Dec 27, 2021 |
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83. How To Grow Your Agency By Finding *Teachable* Staff with Danny Gavin
|
Dec 20, 2021 |
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82. Four Steps to Marketing Success with Todd Giannattasio
|
Dec 13, 2021 |
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81. Curious About Copywriting? Rickilee Tells All
|
Dec 06, 2021 |
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80. What It's *ACTUALLY* Like To Run An Agency
|
Nov 29, 2021 |
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79. Behind The Scenes Of A Scaling Marketing Agency with Lydia Martinez
|
Nov 22, 2021 |
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78. Day-To-Day Schedule As A Client Account Manager at DOT & Co.
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Nov 15, 2021 |
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77. Introverted? How To Succeed As An Agency Owner Without Changing A Thing! with Will Wang of Growth Labz
|
Nov 08, 2021 |
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76. Run An Agency With Your Partner? Here's The Truth You Must Know! Featuring Culture Shock Marketing
|
Nov 01, 2021 |
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75. What Does A Day In The Life Look Like As A Client Account Manager? Jenna Meldrum from DOT & Co. Tells All
|
Oct 25, 2021 |
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74. FAQs of working with DOT & Co
|
Oct 18, 2021 |
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73. Agency Owner Talk: Training Your Existing Team To Become Client-Facing
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Oct 11, 2021 |
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72. How To Use Unlimited Graphic Design Services to Serve Your Agency | Jeff Minnichbach from No Limit Creatives
|
Oct 04, 2021 |
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71. How to Turn Down Clients - The Nice Way
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Sep 27, 2021 |
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70. You're just not QUICK enough. Red Flags in Client Communication from Your Team
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Sep 20, 2021 |
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69. You’ll Double Your Team's Efficiency With These Tips
|
Sep 13, 2021 |
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68. What’s a client REALLY worth?
|
Sep 06, 2021 |
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67. Learn to Create Systems That Your Team Will Actually Use
|
Aug 30, 2021 |
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66. 10 Important Questions You Need to Ask Yourself Before Hiring Someone To Manage Your Clients
|
Aug 23, 2021 |
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65. Scaling With Purpose with Alex Schlinsky from Prospecting On Demand
|
Aug 09, 2021 |
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64. Why Are We So Obsessed With Keeping Clients Happy?
|
Aug 02, 2021 |
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63. Client Management Isn't What You Think It Is
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Jul 26, 2021 |
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62. Scaling: An Inside Look At Successful Agencies with Brandon Smits
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Jul 19, 2021 |
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61. Take a Vacation Day? Here's How We Do It
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Jul 13, 2021 |
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60. A Deep-Dive Into YouTube Agency Successes with Tom Breeze
|
Jul 05, 2021 |
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59. What Highly Successful Account Managers Do Every Day
|
Jun 28, 2021 |
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58. Copywriting + Designing: The Secret Weapon To Resonating With Your Audience w/ Jennifer Turner
|
Jun 21, 2021 |
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57. INTRODUCING: The CAM Collective
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Jun 18, 2021 |
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56. How To Delight Your Clients (It’s Easier Than You Think!)
|
Jun 14, 2021 |
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55. The Systems We Ensure Every Agency Has
|
Jun 07, 2021 |
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54. Are You Missing The Control From Managing Everything In Your Agency?
|
May 31, 2021 |
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53. Three Ways We Use Our Podcast For Our Agency
|
May 25, 2021 |
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52. Busy Agency Owner? Here's Why You Shouldn't Act 'Busy' To Your Clients
|
May 17, 2021 |
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51. How We Created Our Superstar Team Culture
|
May 13, 2021 |
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50. Inside Secret: Why Delegating Is So Hard For Us
|
May 10, 2021 |
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49. Why You Can't Manage Clients And Sales At The Same Time
|
May 06, 2021 |
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48. Agency Chats: The Creation of SOUP with Amanda Perry
|
May 03, 2021 |
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47. Should I Feel Bad About Not Wanting To Work With My Clients?
|
Apr 29, 2021 |
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46. Who's Your Perfect Agency Client? Here's Ours
|
Apr 26, 2021 |
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45. DOT Facebook™️ Ads Lab For CAMs | An Inside Look
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Apr 22, 2021 |
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44. Real Agency Talk: Hiring For YOUR Values with Matt Jones
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Apr 19, 2021 |
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43. Meet DOT & Co. | All Talk Edition
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Apr 15, 2021 |
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42. How To Teach Your Team To Confidently Email With Clients
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Apr 12, 2021 |
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41. The Numbers Every Client-Facing Marketer Should Know
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Apr 08, 2021 |
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40. Here's Why We Love Managing Clients (Inside DOT & Co)
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Apr 05, 2021 |
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39. Lead Generation Client Onboarding Flow
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Apr 01, 2021 |
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38. How This Power Couple Created An Agency Where Life + Biz Intersect
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Mar 29, 2021 |
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37. Your Agency Does NOT Need To Be Ready Before Hiring A Client Account Manager
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Mar 25, 2021 |
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36. The Fundamentals of Successful LinkedIn Ads with Anthony Blatner
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Mar 22, 2021 |
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35. Angry Clients? Here's How To Make Them Feel Better
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Mar 18, 2021 |
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34. Client Retention: How We Keep Clients For Years
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Mar 15, 2021 |
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33. How We Train Client Account Managers | Our Secrets
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Mar 11, 2021 |
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32. Client Reporting | The Good, Bad, and (attribution window) Ugly
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Mar 08, 2021 |
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31. Interviewing 101 | Our Process For Hiring Top Talent
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Mar 04, 2021 |
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30. Growing Your Agency With Your Intuition First With Charlotte Powley
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Mar 01, 2021 |
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29. Loom? Our Secret Weapon To Less Meetings + Better Communication
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Feb 25, 2021 |
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28. Calendly & How We Use It In Our Agency
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Feb 22, 2021 |
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27. The Fortune Is In The Follow Up | Proven Follow Up Strategies To Close More Sales From Your Lead Gen Funnel
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Feb 18, 2021 |
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26. How to Avoid the Dreaded WFH Burnout
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Feb 15, 2021 |
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25. The Most Powerful Brand-Centric Agency Duo: Meet MVM Inc.
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Feb 11, 2021 |
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24. YouTube Ads Onboarding Process: An Inside Look
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Feb 08, 2021 |
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23. IOS + Client Communication | Here's Where To Start
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Feb 04, 2021 |
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22. Do We Recommend Slack For Client Communication?
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Feb 01, 2021 |
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21. An Inside Look Into Our Hiring Best Practices
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Jan 29, 2021 |
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20. Daily Client Communication: Is It Overkill?
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Jan 27, 2021 |
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19. Letting Go Of Control in Your Agency with Karen Sahetya
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Jan 21, 2021 |
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18. Our Proven Methods When Asking For Client Referrals
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Jan 18, 2021 |
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17. Want To Retire Yourself From Your Business? How to Prepare to Delegate Now with Joanne Kline
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Jan 16, 2021 |
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16. Should I Send My Clients Gifts?
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Jan 13, 2021 |
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15. Difference Between A Project Manager & Client Account Manager?
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Jan 07, 2021 |
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14. The Importance of Having SOP's In Your Agency This Year
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Jan 05, 2021 |
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13. Productivity Tips From A Time Management Expert
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Jan 02, 2021 |
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12. New Year Edition: Our Very Own Goals for 2021!
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Jan 01, 2021 |
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11. How To Onboard Your Clients In Your Agency In 2021
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Dec 27, 2020 |
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10. Five Steps to Running An Efficient Client Meeting
|
Dec 23, 2020 |
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9. From Popsicle King to Media Buyer Extraordinaire | An Inside View of Agency Life with Paul Cassimus
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Dec 21, 2020 |
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8. What Happens When You Put Someone Else In Charge Of Your Clients
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Dec 18, 2020 |
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7. Same Same but Different: Lessons from Two Vastly Different Niches
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Dec 15, 2020 |
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6. Why We Chose Asana For Our Digital Marketing Agency
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Dec 11, 2020 |
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5: Scalability: Hyper-niched Agencies that scale FAST— an inside look
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Dec 09, 2020 |
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4. Who's The Next Best Hire In YOUR Agency?
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Dec 07, 2020 |
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3. Real Talk: What's the difference between a Virtual Assistant and Client Account Manager?
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Dec 04, 2020 |
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2. The FIVE Qualities That Make a Great Client Account Manager
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Dec 02, 2020 |
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1. The Truth: What is a Client Account Manager in the Agency World?
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Nov 30, 2020 |
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Welcome to The Happy Clients Podcast with DOT & Company
|
Nov 28, 2020 |