Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience
By Gregorio Uglioni - Digital Transformation, Customer Experience, Leadership
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Episodes: 298
Description
Digital & Business Transformation | Customer Experience | Leadership | AI | Innovation
This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results.
Hosted by Gregorio Uglioni, global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX), each episode features insightful conversations with top executives, innovators, and changemakers.
Discover how today's leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions.
Smart insights. Bold ideas. Real impact.
Your weekly pitch for a smarter way to lead and grow.
| Episode | Date |
|---|---|
|
The Global CX Alliance: Official Launch
|
Jun 07, 2026 |
|
The Customer Experience World Games 2026 with Christopher Brooks
|
May 31, 2026 |
|
AI and the Human Future of Care: The Patient Is More Than Data with Peter Brem
|
May 25, 2026 |
|
The Next Frontier of Service Excellence: Dennis Wakabayashi and Gregorio Uglioni speaking at ICX Kenya
|
May 17, 2026 |
|
Building Healthcare CX That Doesn't Fail Patients in collaboration with Simply Contact
|
May 10, 2026 |
|
Work Better, Not Harder: How Automation Really Helps with Rémon Elsten
|
May 03, 2026 |
|
The Brutal and Honest Truth About Customer Experience with Ian Golding
|
Apr 27, 2026 |
|
CX Horizons: Customers Got Smarter with AI… Did Companies? with Melanie Mingas
|
Apr 19, 2026 |
|
Happy Customers, Real Money: The Business Case with Camila Ferreira
|
Apr 12, 2026 |
|
How Voice Agents Change Customer Experience with Andrea Pomponi
|
Apr 07, 2026 |
|
How AI Changes Organizations When People Come First with Alex Nelles
|
Mar 28, 2026 |
|
How Boards Make Smart Choices When Nothing Is Certain with Thomas Zimmerer
|
Mar 21, 2026 |
|
The Secret Rules of Serving the Ultra-Wealthy with Christopher Brooks
|
Mar 14, 2026 |
|
From Idea to Business: Key Learnings with Guillano Demon
|
Mar 07, 2026 |
|
The Psychology Behind CX and the Culture That Makes It Work with Katie Stabler
|
Mar 01, 2026 |
|
Redefining leadership at the intersection of transformation & technology with Nick James – Live from Lead26
|
Feb 22, 2026 |
|
Redefining leadership at the intersection of transformation & technology with Andreas Giesa - Lead 26
|
Feb 15, 2026 |
|
AI in the Contact Center: What's Real, What's Hype, What's Next? with Rick DeLisi
|
Feb 08, 2026 |
|
Fans Favorite: Pivoting Strategies For Tough Customers & Tough Employees
|
Feb 01, 2026 |
|
Customer Obsessed: What Really Sets Winners Apart with Marbue Brown
|
Jan 25, 2026 |
|
Fans favorite: a blueprint for creating the experience-led enterprise - The Center Of Experience with Greg Kihlstrom
|
Jan 18, 2026 |
|
Truly AI Native Companies with Sebastian Graf
|
Jan 11, 2026 |
|
Redefining leadership at the intersection of transformation & technology with Fabian Ringwald - Live from Lead26
|
Jan 05, 2026 |
|
#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist
|
Dec 29, 2025 |
|
#272: Different Beats Better: Branding That Sells Without Selling with David Brier
|
Dec 22, 2025 |
|
#271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold
|
Dec 15, 2025 |
|
#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel
|
Dec 08, 2025 |
|
#269: School Needs a CX Makeover: Here is How with Leonard Sommer
|
Dec 01, 2025 |
|
#268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
|
Nov 24, 2025 |
|
#267: Mastering CX and Digital Innovation: Global Insights
|
Nov 17, 2025 |
|
#266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service
|
Nov 10, 2025 |
|
#265: Winning Leadership Buy-In: Aligning CX with Business Goals
|
Nov 03, 2025 |
|
#264: B2B or B2C: Time to Level Up in CX with Ben Phillips
|
Oct 27, 2025 |
|
#263: People, Platforms, and the Truth About CX
|
Oct 20, 2025 |
|
#262: Retail Reinvented: People, Platforms, and the Truth About CX with Melissa Moore
|
Oct 13, 2025 |
|
#261: Fans Favorite: Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
|
Oct 06, 2025 |
|
#260: Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
|
Sep 29, 2025 |
|
#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
|
Sep 22, 2025 |
|
#258: Building the Future: AI, Avatars and the Power of Community
|
Sep 15, 2025 |
|
#257: Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution: Antonio Grasso
|
Sep 08, 2025 |
|
#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
|
Aug 31, 2025 |
|
#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
|
Aug 24, 2025 |
|
#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio
|
Aug 17, 2025 |
|
#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein
|
Aug 10, 2025 |
|
#252: It's Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen
|
Aug 03, 2025 |
|
#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA
|
Jul 27, 2025 |
|
#250: Jumpstart Your Workplace Culture
|
Jul 20, 2025 |
|
#249: Fans favorite: Leading a Human-Centric Digital Transformation
|
Jul 13, 2025 |
|
The Customer Experience World Games 2025 with Tom DeWitt
|
Jul 09, 2025 |
|
Evolving Personalization: The Secrets to Staying Ahead in CX
|
Jul 07, 2025 |
|
Fan Favorite: Recalibrating Leadership for the Infinite Game
|
Jun 30, 2025 |
|
The Customer Experience World Games 2025 with Michael Brandt
|
Jun 25, 2025 |
|
Aha! Moments That Change Everything
|
Jun 23, 2025 |
|
The Customer Experience World Games 2025 with Thulani Ncube
|
Jun 18, 2025 |
|
Revisited: Unleashing the Power of Experience Management
|
Jun 16, 2025 |
|
The Customer Experience World Games 2025 with Neal Topf
|
Jun 11, 2025 |
|
Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration
|
Jun 09, 2025 |
|
The Future of Aged Care: How Ohana is Changing Home Healthcare
|
Jun 02, 2025 |
|
Revisited: Never Lose an Employee Again with Joey Coleman
|
May 26, 2025 |
|
YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE
|
May 19, 2025 |
|
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
|
May 12, 2025 |
|
Workforce Management in the Digital Age
|
May 05, 2025 |
|
Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies
|
Apr 28, 2025 |
|
The CX Leadership Blueprint: Build It Right from Day One
|
Apr 21, 2025 |
|
The Disney Magic: Lessons Every Business Can Use Today
|
Apr 14, 2025 |
|
The Way of Working Changed: Building Human-Centered Companies
|
Apr 07, 2025 |
|
The AI-Powered Data Revolution: What Leaders Need to Know
|
Mar 31, 2025 |
|
The REAL Top CX Predictions for 2025
|
Mar 24, 2025 |
|
Best Of: Pioneering CX Leadership: Karl Sharicz's Journey
|
Mar 17, 2025 |
|
Highlight: Leading with Data and Harnessing AI with Jim Iyoob
|
Mar 10, 2025 |
|
Transforming Digital Insurance Space with CX
|
Mar 03, 2025 |
|
Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
|
Feb 24, 2025 |
|
Innovate or Die: Why Proactive Service is Key to Lasting Success
|
Feb 17, 2025 |
|
HIGHLIGHT: Strategy for Sustainable Growth
|
Feb 11, 2025 |
|
Creating Workplaces Where People Thrive: A New Approach to Wellbeing
|
Feb 03, 2025 |
|
HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service
|
Jan 27, 2025 |
|
PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES
|
Jan 20, 2025 |
|
REPLAY: Humanizing Customer Service with Alex Mead
|
Jan 13, 2025 |
|
THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE
|
Jan 06, 2025 |
|
CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS
|
Dec 30, 2024 |
|
MACHINE CUSTOMERS ARE COMING
|
Dec 23, 2024 |
|
THE CUSTOMER CULTURE IMPERATIVE
|
Dec 16, 2024 |
|
GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS
|
Dec 09, 2024 |
|
How To Transform Data Into Insights
|
Dec 02, 2024 |
|
Unveiling The Insights Narrator: Extracting Gold from Data
|
Nov 25, 2024 |
|
The Future Of AI In Contact Canters And Its Effect On The Customer Experience
|
Nov 18, 2024 |
|
DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE
|
Nov 11, 2024 |
|
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
|
Nov 04, 2024 |
|
The Skills Gap
|
Oct 28, 2024 |
|
Harnessing the power of Emotional Intelligence in CX
|
Oct 21, 2024 |
|
Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes
|
Oct 14, 2024 |
|
Stop Engaging Employees: Start Making Work More Human
|
Oct 07, 2024 |
|
Winning Leadership Buy-In: Aligning CX with Business Goals
|
Sep 30, 2024 |
|
Brand Love: Why It Matters and How to Grow It
|
Sep 23, 2024 |
|
Shaping the Future: AI and Innovation at MoveXM
|
Sep 16, 2024 |
|
Behind the Pixels: Creative Strategies to Excel in Business
|
Sep 09, 2024 |
|
Rethinking the Role of Customer Experience with Maxie Schmidt
|
Sep 02, 2024 |
|
CREATE HYPER-PERSONALIZED INTERACTIONS THAT MATTER
|
Aug 26, 2024 |
|
EMPOWERING LEADERS TO GET EXECUTIVE BUY-IN
|
Aug 19, 2024 |
|
STRATEGIES FOR A MEANINGFUL HUMAN CENTRIC CULTURE
|
Aug 12, 2024 |
|
THE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASES
|
Aug 05, 2024 |
|
APPLYING JOBS TO BE DONE
|
Jul 29, 2024 |
|
ENGAGING EMPLOYEES with Michael Brandt
|
Jul 22, 2024 |
|
The Experience of Benson Mukandiwa at the CX World Games 2024
|
Jul 18, 2024 |
|
MASTERING CX AND DIGITAL INNOVATION: GLOBAL INSIGHTS
|
Jul 15, 2024 |
|
The Experience of Fatima Tomoum at the CX World Games 2024
|
Jul 10, 2024 |
|
4ROCKS SOLID STRATEGIES
|
Jul 08, 2024 |
|
The Experience of Nate Brown at the CX World Games 2024
|
Jul 03, 2024 |
|
EVOLVING EXCELLENCE: LEADERSHIP & TECHNOLOGY
|
Jul 01, 2024 |
|
The Experience of Michael Brandt at the CX World Games 2024
|
Jun 27, 2024 |
|
DISTILLED WISDOM: JAY BAER ON HUMAN-CENTRIC TRANSFORMATION AND LEADERSHIP
|
Jun 24, 2024 |
|
The Experience of Jessica Noble at the CX World Games 2024
|
Jun 20, 2024 |
|
TRANSFORMING THE DIAMOND IN THE ROUGH
|
Jun 17, 2024 |
|
The Experience of Rolph Scott at the CX World Games 2024
|
Jun 13, 2024 |
|
NAVIGATING THE OMNICHANNEL CUSTOMER EXPERIENCE OBSERVATORY
|
Jun 10, 2024 |
|
UPLIFT YOUR BUSINESS: LEVERAGING INSIGHTS AND PROCESS ENGINEERING
|
Jun 03, 2024 |
|
THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli
|
May 27, 2024 |
|
FUTURE FORWARD: THE INTERSECTION OF AI, LEADERSHIP, AND DIVERSITY with Martha Boeckenfeld
|
May 20, 2024 |
|
DO B2B BETTER: Drive Growth Through Game-Changing Customer Experience with Jim Tincher
|
May 13, 2024 |
|
RIDICULOUSLY EASY TO DO BUSINESS WITH - David Avrin
|
May 06, 2024 |
|
Transforming Childcare - Design Insights from Barbara Van Duin
|
Apr 29, 2024 |
|
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
|
Apr 22, 2024 |
|
Toward a Post-Digital Society: Where Digital Evolution Meets People's Revolution with Antonio Grasso
|
Apr 15, 2024 |
|
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
|
Apr 08, 2024 |
|
From Humanity to Impact: How To Care for People and Work Together Successfully
|
Apr 01, 2024 |
|
Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses
|
Mar 25, 2024 |
|
Katrin J. Yuan's Blueprint for Tomorrow's Executives
|
Mar 18, 2024 |
|
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
|
Mar 11, 2024 |
|
Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts
|
Mar 04, 2024 |
|
Simplification at the Core: Lou Carbone on Refining Business Strategies
|
Feb 26, 2024 |
|
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi
|
Feb 19, 2024 |
|
The Art of Customer Experience Design with Beppe De Vincenti
|
Feb 12, 2024 |
|
Strategy for Sustainable Growth with Monika Schulze
|
Feb 05, 2024 |
|
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia
|
Jan 29, 2024 |
|
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
|
Jan 22, 2024 |
|
Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin
|
Jan 14, 2024 |
|
The Experiences of a Customer Experience Legend with Alex Mead
|
Jan 07, 2024 |
|
Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland
|
Jan 01, 2024 |
|
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars
|
Dec 25, 2023 |
|
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks
|
Dec 18, 2023 |
|
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
|
Dec 11, 2023 |
|
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic
|
Dec 04, 2023 |
|
Leading with Data and Harnessing AI with Jim Iyoob
|
Nov 27, 2023 |
|
Distilling the essence of the CX World Games with Christopher Brooks
|
Nov 20, 2023 |
|
Revolutionizing the Transformation Approach with Tim Sherwood
|
Nov 13, 2023 |
|
Pioneering CX Leadership: Karl Sharicz's Journey
|
Nov 06, 2023 |
|
Never Lose an Employee Again with Joey Coleman
|
Oct 30, 2023 |
|
Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis
|
Oct 23, 2023 |
|
Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
|
Oct 16, 2023 |
|
The Experiences of a CX Legend with Peter Pirner
|
Oct 09, 2023 |
|
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
|
Oct 02, 2023 |
|
Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson
|
Sep 25, 2023 |
|
Recalibrating Leadership for the Infinite Game with Diane Magers
|
Sep 18, 2023 |
|
Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman
|
Sep 11, 2023 |
|
Generating Value: From Insights to Impact with Susanna Baque
|
Sep 04, 2023 |
|
Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience
|
Aug 28, 2023 |
|
Breaking Barriers with Clare Muscutt: The Rise of Women in CX
|
Aug 20, 2023 |
|
Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold
|
Aug 14, 2023 |
|
Revolutionizing Customer Experience with AI with Federico Cesconi
|
Aug 07, 2023 |
|
Mastering Digital Transformation with Marcus Köhnlein
|
Jul 31, 2023 |
|
Unleashing the Power of Experience Management with Bruce Temkin
|
Jul 24, 2023 |
|
Dialing into Innovation: Contact Center Transformation with Rob Dwyer
|
Jul 17, 2023 |
|
Conquer Self-Doubt, Embrace Growth: Building a Resilient Mindset for Professional Success with Justin Robbins
|
Jul 10, 2023 |
|
Building Engaging Communities with Nate Brown
|
Jul 03, 2023 |
|
Mastering Multichannel Engagement with Uku Tomikas, CEO Messente
|
Jun 26, 2023 |
|
Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
|
Jun 19, 2023 |
|
Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas
|
Jun 12, 2023 |
|
Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf
|
Jun 05, 2023 |
|
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
|
May 29, 2023 |
|
Driving Business Success: The Importance of Employee Experience with Neha Dutta
|
May 22, 2023 |
|
Cracking the Code to B2B Customer Experience with Shaun McAndrew
|
May 15, 2023 |
|
Discussing Empathy in Action with Dr. Natalie Petouhoff
|
May 08, 2023 |
|
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
|
May 01, 2023 |
|
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
|
Apr 24, 2023 |
|
Are You Listening To The Whole Picture? with Nick Lygo-Baker
|
Apr 17, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
|
Apr 10, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
|
Apr 03, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)
|
Mar 27, 2023 |
|
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
|
Mar 20, 2023 |
|
Seeking The Frictionless Organization with Bill Price and David Jaffe
|
Mar 13, 2023 |
|
Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
|
Mar 06, 2023 |
|
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
|
Feb 27, 2023 |
|
Orchestrating Customer Experience in Business with Sergio Rossini
|
Feb 20, 2023 |
|
Orchestrating Customer Experience in Business with Mark Slatin
|
Feb 13, 2023 |
|
Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3
|
Feb 06, 2023 |
|
Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3
|
Jan 30, 2023 |
|
Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3
|
Jan 23, 2023 |
|
Machine Customer with James Dodkins
|
Jan 16, 2023 |
|
Digital Transformation with Francesco Brenna
|
Jan 09, 2023 |
|
A Complaint Is a Gift with Janelle Barlow
|
Jan 02, 2023 |
|
The New Customer Experience Management with Ivo Yorgov
|
Dec 26, 2022 |
|
Customers know that you suck with Debbie Levitt
|
Dec 19, 2022 |
|
Hospitality with Alec Dalton
|
Dec 12, 2022 |
|
Brand Experience with Deirdre Martin
|
Dec 05, 2022 |
|
Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102
|
Nov 28, 2022 |
|
The Experience Economy with Joe Pine
|
Nov 21, 2022 |
|
Customer Science with Colin Shaw
|
Nov 14, 2022 |
|
The Big Miss – How Businesses overlook the value of emotions with Zhecho Dobrev
|
Nov 07, 2022 |
|
The intersection between CX and EX with Bill Staikos
|
Oct 31, 2022 |
|
Social Selling with Tim Hughes
|
Oct 24, 2022 |
|
OKR: Objectives and Key Results with Carsten Ley
|
Oct 17, 2022 |
|
Be Your Team's Hero with Adam Toporek
|
Oct 10, 2022 |
|
Journey to Centricity with Ilenia Vidili
|
Oct 03, 2022 |
|
Diversity and Inclusion in Customer Experience with Rebecca Brown
|
Sep 26, 2022 |
|
The CX Centric Maturity Assessment with Jonathan Daniels
|
Sep 19, 2022 |
|
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
|
Sep 12, 2022 |
|
Continuous Education in Customer Experience with Ricky Harris
|
Sep 05, 2022 |
|
The Magic of Disney World with Dennis Snow
|
Aug 29, 2022 |
|
Operational Excellence with Marianne Rutz
|
Aug 22, 2022 |
|
Built to Win with Annette Franz
|
Aug 15, 2022 |
|
Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana
|
Aug 08, 2022 |
|
The Phygital Consumer with Bruno Guimarães
|
Aug 01, 2022 |
|
Value for Customers with Maxie Schmidt
|
Jul 25, 2022 |
|
Holistic Experiences with Miles C. Thomas
|
Jul 18, 2022 |
|
Who is the CX Goalkeeper? with Dennis Wakabayashi
|
Jul 11, 2022 |
|
Emotional Intelligence with Sandra Thompson
|
Jul 04, 2022 |
|
What changed and what did not change in CX with Rick Denton
|
Jun 27, 2022 |
|
How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff
|
Jun 20, 2022 |
|
Digital Customer Service with Rick DeLisi
|
Jun 13, 2022 |
|
The Customer Experience Landscape with Ozkan Demir
|
Jun 06, 2022 |
|
Leadership with Neil Skehel - CEO & Founder Awards International
|
May 30, 2022 |
|
Blending Feng Shui Principles with Business & Personal needs with Claire Boscq
|
May 23, 2022 |
|
Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer
|
May 16, 2022 |
|
Delivering WOW Through Service with Ryo Zsun from Zappos
|
May 09, 2022 |
|
The Experiences of a CX Legend with Faran Niaz
|
May 02, 2022 |
|
The Role of CX Professionals with Alex Mead
|
Apr 25, 2022 |
|
Uplifting Service with Ron Kaufman - Second Half
|
Apr 18, 2022 |
|
Uplifting Service with Ron Kaufman - First Half
|
Apr 11, 2022 |
|
Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO
|
Apr 04, 2022 |
|
The Impact of CX on Business with Petko Tinchev
|
Mar 28, 2022 |
|
Leadership and Trust with Dr. Brian Harman
|
Mar 21, 2022 |
|
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
|
Mar 14, 2022 |
|
CX foundation and Leadership with Jeannie Walters
|
Mar 07, 2022 |
|
The Dark Side of Customer Experience with Michael Bartlett - Second Half
|
Feb 28, 2022 |
|
The Dark Side of Customer Experience with Michael Bartlett - First Half
|
Feb 21, 2022 |
|
Women in CX: an outstanding highly committed community - E61 with Clare Muscutt
|
Feb 14, 2022 |
|
The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half
|
Feb 07, 2022 |
|
The Experience Maker - How To Create Remarkable Experiences - E59 with Dan Gingiss - 1st Half
|
Jan 31, 2022 |
|
The Importance of Communication - E58 with Filippo Poletti
|
Jan 24, 2022 |
|
Inside Your Customer's Imagination - E57 with Chip Bell - 2nd Half
|
Jan 17, 2022 |
|
Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half
|
Jan 10, 2022 |
|
Customer service costs: what are we talking about? - E55 with Vincent Placer
|
Jan 03, 2022 |
|
From Experience Design To Experience Delivery - E54 with Mario Sepp
|
Dec 27, 2021 |
|
CX Goalkeeper with Mary Drumond SECOND HALF - E53 is about customers' behaviours and a lot more
|
Dec 20, 2021 |
|
CX Goalkeeper with Mary Drumond FIRST HALF - E52 is about Customers' Behaviours and a lot more
|
Dec 13, 2021 |
|
CX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customers
|
Dec 06, 2021 |
|
CX Goalkeeper & Mark Hamill - E50.1 SPECIAL EDITION - is about the Awards Business and recognition
|
Dec 01, 2021 |
|
CX Goalkeeper with Ramon Ray - E50 is about Corporate Branding, Personal Branding and a lot more
|
Nov 29, 2021 |
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CX Goalkeeper & ECXO with Silvana Buljan - E49 is about CX leadership on managerial level
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Nov 22, 2021 |
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CX Goalkeeper & Claire Boscq-Scott, 2nd Half- E48 is about BIZSHUI - blending Feng Shui & Business
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Nov 15, 2021 |
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CX Goalkeeper with Claire Boscq-Scott - First Half - E47 is about BIZ-SHUI - blending Feng Shui & Business
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Nov 08, 2021 |
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CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture
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Nov 01, 2021 |
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CX Goalkeeper & the ECXO with Federico Cesconi - E45 is about Customer Insights & relevant experiences
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Oct 25, 2021 |
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CX Goalkeeper & Fireside Chat Without The Fires E44 2nd Half- Words of Wisdom from the CX Community
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Oct 18, 2021 |
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CX Goalkeeper & Fireside Chat Without The Fires E43 1st Half- Words of Wisdom from the CX Community
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Oct 11, 2021 |
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CX Goalkeeper and the ECXO with Enrique Gomez - E42 is about ROI in customer experience
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Oct 04, 2021 |
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CX Goalkeeper with Rosaria Cirillo - E41 is about Yellow Factor: Happiness in Business
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Sep 27, 2021 |
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CX Goalkeeper with Shep Hyken - E40 is about AMAZING experiences and the Shep's latest book: I'LL BE BACK - How to Get Customers to Come Back Again and Again
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Sep 20, 2021 |
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CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
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Sep 13, 2021 |
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CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success
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Sep 05, 2021 |
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CX Goalkeeper & Maurice FitzGerald 2st Half - S1E37 is about NPS strengths, weaknesses & its future
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Aug 30, 2021 |
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CX Goalkeeper with Maurice FitzGerald 1st half - S1E36 is about NPS strengths, weaknesses and its future
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Aug 22, 2021 |
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CX Goalkeeper with Adam Posner - S1E35 is about Recruiting business, the first step in the employee experience
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Aug 16, 2021 |
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CX Goalkeeper with Santhakumaran Atmalingam - S1E34 is about the CX infinite loop and the marriage of CX & EX.
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Aug 09, 2021 |
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CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business
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Aug 02, 2021 |
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CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"
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Jul 26, 2021 |
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CX Goalkeeper with Michael Brandt - S1E31 is about CX in B2B
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Jul 19, 2021 |
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CX Goalkeeper with Nick Glimsdahl - S1E30 is about "Press 1 for Nick" and Customer Service
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Jul 12, 2021 |
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CX Goalkeeper with Gustavo Imhof - S1E29 is about memories in Customer Experience
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Jul 05, 2021 |
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CX Goalkeeper with Pascal Kaufmann - S1E28 is about human level artificial intelligence
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Jun 28, 2021 |
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CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation
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Jun 21, 2021 |
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CX Goalkeeper with Bjoern Kaelin - S1E26 is about leadership, empathy and the ART of collaboration
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Jun 14, 2021 |
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CX Goalkeeper with Annika Björck - S1E25 is about leadership and the source for change change
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Jun 07, 2021 |
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CX Goalkeeper with Faran Niaz - S1E24 is about outstanding experiences in Dubai, the center of excellence
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May 31, 2021 |
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CX Goalkeeper with Anna Noakes Schulze S1E23 is about Platforms and their implications on business and CX
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May 24, 2021 |
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CX Goalkeeper with Annette Franz - S1E22 is about her book "Customer understanding"
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May 17, 2021 |
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CX Goalkeeper with Neil Skehel - S1E21 is about Awards International and true Leadership
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May 10, 2021 |
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CX Goalkeeper with Daniel Jordi - S1E20 is about "the aligned leader" and "leaders bridge". It's all about connecting people
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May 03, 2021 |
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CX Goalkeeper with Marius Ghios - S1E19 is about customer led environments and future-focused leaders
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Apr 25, 2021 |
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CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics
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Apr 21, 2021 |
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CX Goalkeeper with Christopher Brooks - S1E18 is about the CXWG and what really matters most to customers
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Apr 19, 2021 |
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CX Goalkeeper with Deanna Russo - S1E17 is about linkedin secrets and best practices
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Apr 12, 2021 |
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CX Goalkeeper with Adrian Swinscoe - S1E16 is about his book "CX PUNK"
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Apr 05, 2021 |
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CX Goalkeeper with Nils Hafner - S1E15 is about the Customer Experience Trend Radar 2021
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Mar 29, 2021 |
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CX Goalkeeper with Gabe Smith - S1E14 is about the CXPA and the CCXP certification
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Mar 22, 2021 |
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CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media
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Mar 15, 2021 |
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CX Goalkeeper with Stacy Sherman - S1E12 is about humanity in business, employee engagement and metrics
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Mar 08, 2021 |
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CX Goalkeeper with James Perryman - S1E11 is about Customer Experience Maturity Assessments
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Feb 27, 2021 |
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CX Goalkeeper with Peter Dorrington - S1E10 is about predictive behavioral analytics and its "real" use cases
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Feb 22, 2021 |
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CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people's life better
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Feb 14, 2021 |
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CX Goalkeeper with Francesca Tempestini second half - S1E8 is about the whole employee experience at Disney
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Feb 07, 2021 |
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The CX Goalkeeper with Miles C. Thomas is about 5 steps to great service and great experiences
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Feb 01, 2021 |
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CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS
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Jan 27, 2021 |
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CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers
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Jan 24, 2021 |
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CX Goalkeeper with Francesca Tempestini - S1E4 is about Disney magic - the employee experience of a cast member during the first days at Disney
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Jan 18, 2021 |
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CX Goalkeeper with Martin Wettstein - S1 E3 is about People, Computer and Knowledge
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Jan 10, 2021 |
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CX Goalkeeper with Heike Wiegand - S1E2
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Jan 03, 2021 |
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The CXWG2020 & "The Customer Experience Playbook" with Jonathan Daniels - S1E1
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Dec 27, 2020 |