CX GOALKEEPER - Customer Experience Goals
By Gregorio Uglioni
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Category: Management
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Episodes: 178
Description
Business & Digital Transformation, Leadership, Innovation and Customer Experience.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you.
I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life.
More information: www.cxgoalkeeper.com/podcast
About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions
customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
| Episode | Date |
|---|---|
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Transforming Childcare - Design Insights from Barbara Van Duin
|
Apr 29, 2024 |
|
Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
|
Apr 22, 2024 |
|
Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution with Antonio Grasso
|
Apr 15, 2024 |
|
How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership
|
Apr 08, 2024 |
|
From Humanity to Impact: How To Care for People and Work Together Successfully
|
Apr 01, 2024 |
|
Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses
|
Mar 25, 2024 |
|
Katrin J. Yuan's Blueprint for Tomorrow's Executives
|
Mar 18, 2024 |
|
Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right
|
Mar 11, 2024 |
|
Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts
|
Mar 04, 2024 |
|
Simplification at the Core: Lou Carbone on Refining Business Strategies
|
Feb 26, 2024 |
|
Beyond Automation: Human-Centric AI for Superior Customer Engagement with Manu Dwievedi
|
Feb 19, 2024 |
|
The Art of Customer Experience Design with Beppe De Vincenti
|
Feb 12, 2024 |
|
Strategy for Sustainable Growth with Monika Schulze
|
Feb 05, 2024 |
|
Maximizing Business Output Across Customer-Facing Teams with Ashish Santhalia
|
Jan 29, 2024 |
|
Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI
|
Jan 22, 2024 |
|
Charting the Future: Discussing AI, Culture, and Leadership in Customer Service with Jeremy Watkin
|
Jan 14, 2024 |
|
The Experiences of a Customer Experience Legend with Alex Mead
|
Jan 07, 2024 |
|
Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland
|
Jan 01, 2024 |
|
Reflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All Stars
|
Dec 25, 2023 |
|
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks
|
Dec 18, 2023 |
|
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
|
Dec 11, 2023 |
|
Unifying and Boosting CX in B2B Enterprises with Zarina Pasalic
|
Dec 04, 2023 |
|
Leading with Data and Harnessing AI with Jim Iyoob
|
Nov 27, 2023 |
|
Distilling the essence of the CX World Games with Christopher Brooks
|
Nov 20, 2023 |
|
Revolutionizing the Transformation Approach with Tim Sherwood
|
Nov 13, 2023 |
|
Pioneering CX Leadership: Karl Sharicz's Journey
|
Nov 06, 2023 |
|
Never Lose an Employee Again with Joey Coleman
|
Oct 30, 2023 |
|
Harnessing Human-Centricity to Drive Brand Purpose with DeAnna Avis
|
Oct 23, 2023 |
|
Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach
|
Oct 16, 2023 |
|
The Experiences of a CX Legend with Peter Pirner
|
Oct 09, 2023 |
|
Mastering Total Experiences: A Blueprint for Business Success with Ozkan Demir and Orcun Irfan of Pisano
|
Oct 02, 2023 |
|
Leading a Human-Centric Digital Transformation: Expert Insights from Roy Atkinson
|
Sep 25, 2023 |
|
Recalibrating Leadership for the Infinite Game with Diane Magers
|
Sep 18, 2023 |
|
Unpacking the real Impact of Corporate Social Responsibility and Leadership with Bob Azman
|
Sep 11, 2023 |
|
Generating Value: From Insights to Impact with Susanna Baque
|
Sep 04, 2023 |
|
Beyond Downloads: Jennie Lewis Explores the Depth of App Measurement for Enhanced Customer Experience
|
Aug 28, 2023 |
|
Breaking Barriers with Clare Muscutt: The Rise of Women in CX
|
Aug 20, 2023 |
|
Decoding Human-Centered Design: Your Pathway to Unprecedented Success with Stefan Leuthold
|
Aug 14, 2023 |
|
Revolutionizing Customer Experience with AI with Federico Cesconi
|
Aug 07, 2023 |
|
Mastering Digital Transformation with Marcus Köhnlein
|
Jul 31, 2023 |
|
Unleashing the Power of Experience Management with Bruce Temkin
|
Jul 24, 2023 |
|
Dialing into Innovation: Contact Center Transformation with Rob Dwyer
|
Jul 17, 2023 |
|
Conquer Self-Doubt, Embrace Growth: Building a Resilient Mindset for Professional Success with Justin Robbins
|
Jul 10, 2023 |
|
Building Engaging Communities with Nate Brown
|
Jul 03, 2023 |
|
Mastering Multichannel Engagement with Uku Tomikas, CEO Messente
|
Jun 26, 2023 |
|
Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
|
Jun 19, 2023 |
|
Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas
|
Jun 12, 2023 |
|
Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf
|
Jun 05, 2023 |
|
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
|
May 29, 2023 |
|
Driving Business Success: The Importance of Employee Experience with Neha Dutta
|
May 22, 2023 |
|
Cracking the Code to B2B Customer Experience with Shaun McAndrew
|
May 15, 2023 |
|
Discussing Empathy in Action with Dr. Natalie Petouhoff
|
May 08, 2023 |
|
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
|
May 01, 2023 |
|
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
|
Apr 24, 2023 |
|
Are You Listening To The Whole Picture? with Nick Lygo-Baker
|
Apr 17, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
|
Apr 10, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
|
Apr 03, 2023 |
|
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)
|
Mar 27, 2023 |
|
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
|
Mar 20, 2023 |
|
Seeking The Frictionless Organization with Bill Price and David Jaffe
|
Mar 13, 2023 |
|
Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)
|
Mar 06, 2023 |
|
Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)
|
Feb 27, 2023 |
|
Orchestrating Customer Experience in Business with Sergio Rossini
|
Feb 20, 2023 |
|
Orchestrating Customer Experience in Business with Mark Slatin
|
Feb 13, 2023 |
|
Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3
|
Feb 06, 2023 |
|
Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3
|
Jan 30, 2023 |
|
Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3
|
Jan 23, 2023 |
|
Machine Customer with James Dodkins
|
Jan 16, 2023 |
|
Digital Transformation with Francesco Brenna
|
Jan 09, 2023 |
|
A Complaint Is a Gift with Janelle Barlow
|
Jan 02, 2023 |
|
The New Customer Experience Management with Ivo Yorgov
|
Dec 26, 2022 |
|
Customers know that you suck with Debbie Levitt
|
Dec 19, 2022 |
|
Hospitality with Alec Dalton
|
Dec 12, 2022 |
|
Brand Experience with Deirdre Martin
|
Dec 05, 2022 |
|
Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102
|
Nov 28, 2022 |
|
The Experience Economy with Joe Pine
|
Nov 21, 2022 |
|
Customer Science with Colin Shaw
|
Nov 14, 2022 |
|
The Big Miss – How Businesses overlook the value of emotions with Zhecho Dobrev
|
Nov 07, 2022 |
|
The intersection between CX and EX with Bill Staikos
|
Oct 31, 2022 |
|
Social Selling with Tim Hughes
|
Oct 24, 2022 |
|
OKR: Objectives and Key Results with Carsten Ley
|
Oct 17, 2022 |
|
Be Your Team's Hero with Adam Toporek
|
Oct 10, 2022 |
|
Journey to Centricity with Ilenia Vidili
|
Oct 03, 2022 |
|
Diversity and Inclusion in Customer Experience with Rebecca Brown
|
Sep 26, 2022 |
|
The CX Centric Maturity Assessment with Jonathan Daniels
|
Sep 19, 2022 |
|
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
|
Sep 12, 2022 |
|
Continuous Education in Customer Experience with Ricky Harris
|
Sep 05, 2022 |
|
The Magic of Disney World with Dennis Snow
|
Aug 29, 2022 |
|
Operational Excellence with Marianne Rutz
|
Aug 22, 2022 |
|
Built to Win with Annette Franz
|
Aug 15, 2022 |
|
Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana
|
Aug 08, 2022 |
|
The Phygital Consumer with Bruno Guimarães
|
Aug 01, 2022 |
|
Value for Customers with Maxie Schmidt
|
Jul 25, 2022 |
|
Holistic Experiences with Miles C. Thomas
|
Jul 18, 2022 |
|
Who is the CX Goalkeeper? with Dennis Wakabayashi
|
Jul 11, 2022 |
|
Emotional Intelligence with Sandra Thompson
|
Jul 04, 2022 |
|
What changed and what did not change in CX with Rick Denton
|
Jun 27, 2022 |
|
How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff
|
Jun 20, 2022 |
|
Digital Customer Service with Rick DeLisi
|
Jun 13, 2022 |
|
The Customer Experience Landscape with Ozkan Demir
|
Jun 06, 2022 |
|
Leadership with Neil Skehel - CEO & Founder Awards International
|
May 30, 2022 |
|
Blending Feng Shui Principles with Business & Personal needs with Claire Boscq
|
May 23, 2022 |
|
Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer
|
May 16, 2022 |
|
Delivering WOW Through Service with Ryo Zsun from Zappos
|
May 09, 2022 |
|
The Experiences of a CX Legend with Faran Niaz
|
May 02, 2022 |
|
The Role of CX Professionals with Alex Mead
|
Apr 25, 2022 |
|
Uplifting Service with Ron Kaufman - Second Half
|
Apr 18, 2022 |
|
Uplifting Service with Ron Kaufman - First Half
|
Apr 11, 2022 |
|
Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO
|
Apr 04, 2022 |
|
The Impact of CX on Business with Petko Tinchev
|
Mar 28, 2022 |
|
Leadership and Trust with Dr. Brian Harman
|
Mar 21, 2022 |
|
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
|
Mar 14, 2022 |
|
CX foundation and Leadership with Jeannie Walters
|
Mar 07, 2022 |
|
The Dark Side of Customer Experience with Michael Bartlett - Second Half
|
Feb 28, 2022 |
|
The Dark Side of Customer Experience with Michael Bartlett - First Half
|
Feb 21, 2022 |
|
Women in CX: an outstanding highly committed community - E61 with Clare Muscutt
|
Feb 14, 2022 |
|
The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half
|
Feb 07, 2022 |
|
The Experience Maker - How To Create Remarkable Experiences - E59 with Dan Gingiss - 1st Half
|
Jan 31, 2022 |
|
The Importance of Communication - E58 with Filippo Poletti
|
Jan 24, 2022 |
|
Inside Your Customer's Imagination - E57 with Chip Bell - 2nd Half
|
Jan 17, 2022 |
|
Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half
|
Jan 10, 2022 |
|
Customer service costs: what are we talking about? - E55 with Vincent Placer
|
Jan 03, 2022 |
|
From Experience Design To Experience Delivery - E54 with Mario Sepp
|
Dec 27, 2021 |
|
CX Goalkeeper with Mary Drumond SECOND HALF - E53 is about customers' behaviours and a lot more
|
Dec 20, 2021 |
|
CX Goalkeeper with Mary Drumond FIRST HALF - E52 is about Customers' Behaviours and a lot more
|
Dec 13, 2021 |
|
CX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customers
|
Dec 06, 2021 |
|
CX Goalkeeper & Mark Hamill - E50.1 SPECIAL EDITION - is about the Awards Business and recognition
|
Dec 01, 2021 |
|
CX Goalkeeper with Ramon Ray - E50 is about Corporate Branding, Personal Branding and a lot more
|
Nov 29, 2021 |
|
CX Goalkeeper & ECXO with Silvana Buljan - E49 is about CX leadership on managerial level
|
Nov 22, 2021 |
|
CX Goalkeeper & Claire Boscq-Scott, 2nd Half- E48 is about BIZSHUI - blending Feng Shui & Business
|
Nov 15, 2021 |
|
CX Goalkeeper with Claire Boscq-Scott - First Half - E47 is about BIZ-SHUI - blending Feng Shui & Business
|
Nov 08, 2021 |
|
CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture
|
Nov 01, 2021 |
|
CX Goalkeeper & the ECXO with Federico Cesconi - E45 is about Customer Insights & relevant experiences
|
Oct 25, 2021 |
|
CX Goalkeeper & Fireside Chat Without The Fires E44 2nd Half- Words of Wisdom from the CX Community
|
Oct 18, 2021 |
|
CX Goalkeeper & Fireside Chat Without The Fires E43 1st Half- Words of Wisdom from the CX Community
|
Oct 11, 2021 |
|
CX Goalkeeper and the ECXO with Enrique Gomez - E42 is about ROI in customer experience
|
Oct 04, 2021 |
|
CX Goalkeeper with Rosaria Cirillo - E41 is about Yellow Factor: Happiness in Business
|
Sep 27, 2021 |
|
CX Goalkeeper with Shep Hyken - E40 is about AMAZING experiences and the Shep's latest book: I'LL BE BACK - How to Get Customers to Come Back Again and Again
|
Sep 20, 2021 |
|
CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
|
Sep 13, 2021 |
|
CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success
|
Sep 05, 2021 |
|
CX Goalkeeper & Maurice FitzGerald 2st Half - S1E37 is about NPS strengths, weaknesses & its future
|
Aug 30, 2021 |
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CX Goalkeeper with Maurice FitzGerald 1st half - S1E36 is about NPS strengths, weaknesses and its future
|
Aug 22, 2021 |
|
CX Goalkeeper with Adam Posner - S1E35 is about Recruiting business, the first step in the employee experience
|
Aug 16, 2021 |
|
CX Goalkeeper with Santhakumaran Atmalingam - S1E34 is about the CX infinite loop and the marriage of CX & EX.
|
Aug 09, 2021 |
|
CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business
|
Aug 02, 2021 |
|
CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"
|
Jul 26, 2021 |
|
CX Goalkeeper with Michael Brandt - S1E31 is about CX in B2B
|
Jul 19, 2021 |
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CX Goalkeeper with Nick Glimsdahl - S1E30 is about "Press 1 for Nick" and Customer Service
|
Jul 12, 2021 |
|
CX Goalkeeper with Gustavo Imhof - S1E29 is about memories in Customer Experience
|
Jul 05, 2021 |
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CX Goalkeeper with Pascal Kaufmann - S1E28 is about human level artificial intelligence
|
Jun 28, 2021 |
|
CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation
|
Jun 21, 2021 |
|
CX Goalkeeper with Bjoern Kaelin - S1E26 is about leadership, empathy and the ART of collaboration
|
Jun 14, 2021 |
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CX Goalkeeper with Annika Björck - S1E25 is about leadership and the source for change change
|
Jun 07, 2021 |
|
CX Goalkeeper with Faran Niaz - S1E24 is about outstanding experiences in Dubai, the center of excellence
|
May 31, 2021 |
|
CX Goalkeeper with Anna Noakes Schulze S1E23 is about Platforms and their implications on business and CX
|
May 24, 2021 |
|
CX Goalkeeper with Annette Franz - S1E22 is about her book "Customer understanding"
|
May 17, 2021 |
|
CX Goalkeeper with Neil Skehel - S1E21 is about Awards International and true Leadership
|
May 10, 2021 |
|
CX Goalkeeper with Daniel Jordi - S1E20 is about "the aligned leader" and "leaders bridge". It's all about connecting people
|
May 03, 2021 |
|
CX Goalkeeper with Marius Ghios - S1E19 is about customer led environments and future-focused leaders
|
Apr 25, 2021 |
|
CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics
|
Apr 21, 2021 |
|
CX Goalkeeper with Christopher Brooks - S1E18 is about the CXWG and what really matters most to customers
|
Apr 19, 2021 |
|
CX Goalkeeper with Deanna Russo - S1E17 is about linkedin secrets and best practices
|
Apr 12, 2021 |
|
CX Goalkeeper with Adrian Swinscoe - S1E16 is about his book "CX PUNK"
|
Apr 05, 2021 |
|
CX Goalkeeper with Nils Hafner - S1E15 is about the Customer Experience Trend Radar 2021
|
Mar 29, 2021 |
|
CX Goalkeeper with Gabe Smith - S1E14 is about the CXPA and the CCXP certification
|
Mar 22, 2021 |
|
CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media
|
Mar 15, 2021 |
|
CX Goalkeeper with Stacy Sherman - S1E12 is about humanity in business, employee engagement and metrics
|
Mar 08, 2021 |
|
CX Goalkeeper with James Perryman - S1E11 is about Customer Experience Maturity Assessments
|
Feb 27, 2021 |
|
CX Goalkeeper with Peter Dorrington - S1E10 is about predictive behavioral analytics and its "real" use cases
|
Feb 22, 2021 |
|
CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people’s life better
|
Feb 14, 2021 |
|
CX Goalkeeper with Francesca Tempestini second half - S1E8 is about the whole employee experience at Disney
|
Feb 07, 2021 |
|
The CX Goalkeeper with Miles C. Thomas is about 5 steps to great service and great experiences
|
Feb 01, 2021 |
|
CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS
|
Jan 27, 2021 |
|
CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers
|
Jan 24, 2021 |
|
CX Goalkeeper with Francesca Tempestini - S1E4 is about Disney magic - the employee experience of a cast member during the first days at Disney
|
Jan 18, 2021 |
|
CX Goalkeeper with Martin Wettstein - S1 E3 is about People, Computer and Knowledge
|
Jan 10, 2021 |
|
CX Goalkeeper with Heike Wiegand - S1E2
|
Jan 03, 2021 |
|
The CXWG2020 & "The Customer Experience Playbook" with Jonathan Daniels - S1E1
|
Dec 27, 2020 |