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Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including:
Guests include leaders from hotel groups, suppliers and education.
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Episode | Date |
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Sustainability with Jennifer Klar of Six Senses
|
Oct 30, 2023 |
How to increase direct bookings through personalization with Juanjo Rodriguez
|
Mar 08, 2023 |
How to turn wine into profit, with Adam Mogelonsky
|
Mar 01, 2023 |
The latest trends and developments in spa and wellness, with Tammy Pahel
|
Dec 09, 2022 |
Appellation, a culinary-first hotel revolution, with Ed Skapinok
|
Oct 18, 2022 |
The recovery of tourism in Asia and the Pacific with Liz Ortiguera
|
Sep 22, 2022 |
How hotel and retail convergence is creating the next evolution, with Frank Trampert
|
Aug 22, 2022 |
How resorts can protect the worlds oceans with Theresa van Greunen
|
Jun 14, 2022 |
Food and Beverage Revenue Management with Dr Sherri Kimes
|
May 13, 2022 |
The Red Sea Development Company with John Pagano, Group CEO
|
May 03, 2022 |
Hospitality 2.0 - What's Next?
|
Mar 03, 2022 |
The boom and new crisis in the hotel industry
|
Dec 21, 2021 |
How to use forward-looking demand data in revenue management
|
Dec 14, 2021 |
7 travel marketing trends for 2022
|
Dec 08, 2021 |
The paradox of hotel marketing
|
Nov 24, 2021 |
Apple’s privacy changes are here, are you ready?
|
Nov 17, 2021 |
How to succeed through recovery, lessons from retail and the airlines
|
Nov 02, 2021 |
Elevate the customer journey with excellent email and text
|
Oct 19, 2021 |
How all areas of hotel revenue management are evolving
|
Aug 26, 2021 |
Exceeding guests’ expectations in the contactless world
|
Jul 30, 2021 |
How to put the guest experience at the centre of your value proposition
|
Jul 22, 2021 |
How positive leadership psychology is driving business success
|
Jul 16, 2021 |
Wellbeing at the heart and soul of the guest experience at Banyan Tree
|
Jul 08, 2021 |
How to deliver exceptional customer service
|
Jun 22, 2021 |
How to partner design and sustainability to create a luxury guest experience
|
Jun 15, 2021 |
How to leverage technology to meet changing guest expectations
|
Jun 10, 2021 |
How hotels can restructure financially to become more resilient
|
May 27, 2021 |
Hotel market performance: where do we stand after one year of COVID-19?
|
May 11, 2021 |
Regenerative travel: the move beyond sustainability
|
May 05, 2021 |
How enterprise hotel groups are facing the challenges of a post-pandemic travel industry
|
Apr 30, 2021 |
Leadership versus management: why the distinction is important
|
Apr 22, 2021 |
The new normal for hotel sales roles
|
Apr 19, 2021 |
Reopening the Park Hyatt New York, with Peter Roth General Manager
|
Apr 16, 2021 |
Emerging Markets: who will recover first?
|
Apr 16, 2021 |
The numbers are in: hotel performance stats for 2020
|
Apr 12, 2021 |
Reopening and rebuilding occupancy – what you should focus on now
|
Apr 07, 2021 |
The changing expectations of guest communication and the role of AI
|
Mar 31, 2021 |
How to outperform the market with fewer resources
|
Mar 29, 2021 |
Reigniting US travellers: understanding what will attract them to book
|
Mar 25, 2021 |
Conversational AI: technology to drive guest services and revenue
|
Mar 17, 2021 |
Hotel distribution: what recovery will look like by region
|
Mar 10, 2021 |
Changing customer buying behaviours
|
Feb 23, 2021 |
Revenue forecasting – is it relevant in a pandemic?
|
Feb 03, 2021 |
COVID-19 impacts on technology in travel
|
Jan 28, 2021 |
The economic and political impacts of COVID-19
|
Jan 18, 2021 |
Trends and best practices in Revenue Management systems
|
Jan 12, 2021 |
Covid-19 recovery: urgent priorities for early 2021
|
Dec 17, 2020 |
The role of the revenue manager post-COVID 19
|
Dec 15, 2020 |
How COVID-19 has changed society and consumers
|
Dec 09, 2020 |
The commercial impact of COVID-19 on hotels
|
Dec 08, 2020 |