The One Thing - Customer Experience From the Top
By MouthMedia Network
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Category: Management
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Episodes: 7
Description
Great customer experience, the only competitive strategy in today's business reality, is fueled by great leadership. Culture starts at the top, but many brands don't drive customer-first strategy in their business models. For those at the top who want to make that leap but don't know how, Customer Experience expert Liliana Petrova joins leaders who share what they do to put the customer at the center of their business.
| Episode | Date |
|---|---|
|
The Value of Moving Fast and Trying New Things - with Kambiz Hemati
|
May 24, 2021 |
|
The Role of Digital in the Student Experience - with Miguel Martinez-Saenz
|
May 05, 2021 |
|
The Right Buy-In, The Right Customer Experience - with Michael Williams
|
Apr 20, 2021 |
|
Redefine How to Capture the Patient Voice - with Alan Dubovsky
|
Apr 05, 2021 |
|
Customer Experience Is More Than One Thing - Baked by Melissa Co-Founder/CEO Melissa Ben-Ishay
|
Mar 05, 2021 |
|
Improving Patient Experience with Video - with Meghan Nechrebecki
|
Feb 17, 2021 |
|
Customer Experience Leadership – From Physical to Digital with Bill Lynch
|
Jan 25, 2021 |