Hotel Moment
By Revinate
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Category: Management
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Episodes: 195
Description
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
| Episode | Date |
|---|---|
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Why the first 10 seconds make or break a guest's stay
|
Aug 19, 2026 |
|
The blueprint for iconic hotel F&B
|
Aug 12, 2026 |
|
The end of beigification: Why travelers are searching for something real
|
Aug 05, 2026 |
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Why the best luxury hotels don't sell exclusivity — They build connection
|
Jul 29, 2026 |
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Recast: Immersive hotel experiences: Bridging technology and human connection
|
Jul 22, 2026 |
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Why great guest experiences start before check-in
|
Jul 15, 2026 |
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How AI uses personalization to beat pricing and win bookings
|
Jul 08, 2026 |
|
Keeping an authentic voice when AI can't read the room
|
Jul 01, 2026 |
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How hotels turn data overload into profit growth
|
Jun 24, 2026 |
|
The AI booking shift: What hoteliers need to do now
|
Jun 17, 2026 |
|
Recast: How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem
|
Jun 10, 2026 |
|
How to win direct bookings with AI search | with Jarrett Tomback
|
Jun 03, 2026 |
|
Why luxury hotels should focus on revenue, not cost-cutting | with Robert-Jan Woltering
|
May 27, 2026 |
|
Will guests trust AI with their travel plans? | with Aaron Miller
|
May 20, 2026 |
|
How to prepare for hospitality's AI future: Inside NAVIGATE 2026
|
May 13, 2026 |
|
2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate webinar
|
May 06, 2026 |
|
Capture and convert FIFA World Cup demand and win more direct revenue | with Adam Mogelonsky
|
Apr 29, 2026 |
|
2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have | a Revinate webinar
|
Apr 22, 2026 |
|
Why hotel branding is the most underused revenue strategy in hospitality | with Tomas Bäcklund
|
Apr 15, 2026 |
|
2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue | a Revinate webinar
|
Apr 08, 2026 |
|
From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
|
Apr 01, 2026 |
|
Is hotel marketing broken? Why siloed data won't drive more revenue | with Evan Crawford
|
Mar 25, 2026 |
|
From AI agents to front desk: How to personalize the guest experience with both | with Chris Koehler
|
Mar 18, 2026 |
|
The 2026 Revinate Hospitality Benchmark report is live — with channel-level insights
|
Mar 11, 2026 |
|
Garbage in, garbage out: Why hotel data will make or break AI | with Charlie Osmond
|
Mar 04, 2026 |
|
Revenue on the line: Why the voice channel matters more than ever | with Agnelo Fernandes
|
Feb 25, 2026 |
|
Recast: How technology is transforming hotel data security | with Matthijs Welle
|
Feb 18, 2026 |
|
Leadership without limits: Redefining career growth in hospitality | with Rachel Humphrey
|
Feb 11, 2026 |
|
Coming soon: The 2026 Hospitality Benchmark Report
|
Feb 04, 2026 |
|
Recast: Why regenerative tourism is the future of hospitality
|
Jan 28, 2026 |
|
Australia, 2026, and hospitality: What’s actually changing? | with Nick Ellis
|
Jan 21, 2026 |
|
European hoteliers: Here are your 2026 hospitality trends
|
Jan 14, 2026 |
|
Recast: The latest hospitality trends for 2026: Five themes reshaping the guest experience
|
Jan 07, 2026 |
|
A year of wild stories & hospitality innovation
|
Dec 31, 2025 |
|
Year in review: The laughs, the tech, and everything in between
|
Dec 24, 2025 |
|
The six strategies that turn holiday demand into a direct-booking engine
|
Dec 17, 2025 |
|
The latest hospitality trends for 2026: Five themes reshaping the guest experience
|
Dec 10, 2025 |
|
Your most expensive guest — and how to win them back
|
Dec 03, 2025 |
|
Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
|
Nov 26, 2025 |
|
Winning the Holiday Rush: Last-Minute Moves That Convert | a Revinate webinar
|
Nov 19, 2025 |
|
Service as a strategy: How to drive more revenue with frontline staff
|
Nov 12, 2025 |
|
From curiosity to conversion: Lead nurturing that drives direct bookings
|
Nov 05, 2025 |
|
Why personalized guest experiences matter to Collared Martin Hospitality
|
Oct 29, 2025 |
|
Winning the holiday rush: Breaking through the BFCM inbox | A Revinate webinar
|
Oct 22, 2025 |
|
Building relationships through reservations: Insights from The Broadmoor
|
Oct 15, 2025 |
|
Why personalization is the secret to mastering hotel upsells
|
Oct 08, 2025 |
|
How mixing tradition and tech is shaping the future of Sacher Hotels | with Matthias Winkler
|
Oct 01, 2025 |
|
Winning the holiday rush: Top trends and proven plays for BFCM | a Revinate webinar
|
Sep 24, 2025 |
|
How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem
|
Sep 17, 2025 |
|
How smart personalization wins loyalty
|
Sep 10, 2025 |
|
Personalizing the guest experience: Neil Braude's high-touch, high-tech approach
|
Sep 03, 2025 |
|
How to capture loyal guests in a tight market
|
Aug 27, 2025 |
|
Stop ignoring the phone: Why the voice channel is your hidden revenue channel | a Revinate webinar
|
Aug 20, 2025 |
|
Building a hotel loyalty program for the modern guest
|
Aug 13, 2025 |
|
How Hospitality America elevates guest experience through culture and data ownership
|
Aug 06, 2025 |
|
How one hotel made $110K with cart abandonment campaigns
|
Jul 30, 2025 |
|
Building better business relationships: From contracts to culture
|
Jul 23, 2025 |
|
From ghosted to booked: Cart abandonment recovery strategies that really work
|
Jul 16, 2025 |
|
Why regenerative tourism is the future of hospitality
|
Jul 09, 2025 |
|
Hotel Moment: More focused conversations, same great insights
|
Jul 02, 2025 |
|
Recast: Hospitality is like building bridges — you need the right tools | with Robbert Manussen
|
Jun 25, 2025 |
|
Celebrating a milestone: Hotel Moment breaks into the top 10
|
Jun 19, 2025 |
|
Revinate unplugged: Super user secrets & success stories | a Revinate webinar
|
Jun 18, 2025 |
|
Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar
|
Jun 11, 2025 |
|
Delivering world-class service: Lessons in global luxury hospitality
|
Jun 04, 2025 |
|
Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience
|
May 28, 2025 |
|
Innovation in hospitality: Insights from a Forbes Travel Guide executive
|
May 21, 2025 |
|
Recast: Guests define what luxury means today | with Shannon Knapp
|
May 14, 2025 |
|
Recast: If you’re willing to pay, we will give it to you | with Casper Overbeek
|
May 07, 2025 |
|
Dimple Jethani talks AI, data, and technology in hospitality
|
Apr 30, 2025 |
|
Sky McLean on succeeding in modern hospitality
|
Apr 23, 2025 |
|
Transforming the hotel guest experience with personalization and predictive analytics | with Dana Cariss
|
Apr 16, 2025 |
|
How technology is transforming hotel data security | with Matthijs Welle
|
Apr 09, 2025 |
|
Immersive hotel experiences: Bridging technology and human connection | with Bashar Wali
|
Apr 02, 2025 |
|
Women in hotel tech: Georgine Muntz on driving change in hospitality
|
Mar 26, 2025 |
|
Navigating the future of hospitality tech | with Mercedes Blanco
|
Mar 19, 2025 |
|
Building loyalty with the next gen: Hospitality for kids and teens | with Alicia Zur-Szpiro
|
Mar 12, 2025 |
|
Culture is the beginning and the end of your hotel | with Agnelo Fernandes
|
Mar 05, 2025 |
|
Give guests an experience they can’t get anywhere else | with Kurt Bjorkman
|
Feb 26, 2025 |
|
Voice of opportunity: Turning caller inquiries into revenue strategies | a Revinate webinar
|
Feb 19, 2025 |
|
If you’re willing to pay, we will give it to you | with Casper Overbeek
|
Feb 12, 2025 |
|
Don’t be afraid to start from scratch | with Hans Meyer
|
Feb 05, 2025 |
|
From anonymous to appreciated — personalizing for repeat guests | with John Burns
|
Jan 29, 2025 |
|
2025 hospitality market outlook | with Jan Freitag from Costar Group
|
Jan 22, 2025 |
|
Navigate AI with authenticity and preserve the human touch | with Evan Crawford
|
Jan 15, 2025 |
|
Industry experts predict key hospitality trends for 2025
|
Jan 08, 2025 |
|
Recapping Black Friday, the guest experience, and “Dis-loyalty”
|
Dec 18, 2024 |
|
Recast: How well are you coaching your hotel teams? | with JC Thompson
|
Dec 11, 2024 |
|
Two things hotels should get right every time
|
Dec 04, 2024 |
|
Stop losing loyal guests and take control of the guest journey | with Marc Winchell
|
Nov 27, 2024 |
|
Recast: Modern and focused commercial strategy — what does it look like? | with Lori Kiel
|
Nov 22, 2024 |
|
Women adapt technology to be hospitality's problem-solvers | with Emily Goldfischer
|
Nov 13, 2024 |
|
The voice channel conversion playbook for hotels
|
Nov 06, 2024 |
|
Black Friday and Cyber Monday: Winning email strategies for hotels | a Revinate webinar
|
Oct 30, 2024 |
|
The difference decision intelligence makes | with Jeff Jonas
|
Oct 23, 2024 |
|
How to quiet the noise to hear your data speaking | with Bryson Koehler
|
Oct 16, 2024 |
|
Successful outbound strategies to maximize direct revenue | a Revinate webinar
|
Oct 02, 2024 |
|
Get granular with your data and future-proof your marketing with a Customer Data Platform | with Adam Mogelonsky
|
Sep 25, 2024 |
|
Hospitality is like building bridges — you need the right tools | with Robbert Manussen
|
Sep 18, 2024 |
|
Guests define what luxury means today | with Shannon Knapp
|
Sep 11, 2024 |
|
Start early: How to have an intentional budget season | with Joel Morales
|
Sep 04, 2024 |
|
Recast: Build intelligent operations and let data drive direct bookings | with Patrick Norton
|
Aug 28, 2024 |
|
Mastering conversions: Crafting an omnichannel booking journey | with Jason Pirock and Adam Mogelonsky
|
Aug 21, 2024 |
|
Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko
|
Aug 14, 2024 |
|
Connecting the data dots for an email channel powerhouse | with Renee Murrieta
|
Aug 07, 2024 |
|
Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen Stephens
|
Jul 31, 2024 |
|
“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro
|
Jul 24, 2024 |
|
Is NOI the only thing that matters? | with Joe Pettigrew
|
Jul 17, 2024 |
|
How well are you coaching your hotel teams? | with JC Thompson
|
Jul 10, 2024 |
|
How to book revenue even when climate derails the guest experience | with Nick Cavanaugh
|
Jul 03, 2024 |
|
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
|
Jun 19, 2024 |
|
You're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen Cullen
|
Jun 05, 2024 |
|
No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller
|
May 22, 2024 |
|
A first-party data relationship: an invitation to go deeper | with Evan Crawford
|
May 08, 2024 |
|
Summer 2024 travel trends: Get prepared with us | a Revinate webinar
|
Apr 10, 2024 |
|
Revinate’s origin story and journey through innovation | with Co-Founder Marc Heyneker
|
Mar 27, 2024 |
|
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
|
Mar 12, 2024 |
|
Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman
|
Mar 06, 2024 |
|
Keep the spark alive in your guest relationships | with Brian Murphy
|
Feb 21, 2024 |
|
How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly
|
Feb 07, 2024 |
|
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
|
Jan 17, 2024 |
|
A hotelier’s guide to unlocking the power of first-party data | a Revinate webinar
|
Dec 20, 2023 |
|
Recast: How the cloud can improve hotel operations (2022)
|
Dec 06, 2023 |
|
Modern and focused commercial strategy — what does it look like? | with Lori Kiel
|
Nov 22, 2023 |
|
Build intelligent operations and let data drive direct bookings | with Patrick Norton
|
Nov 08, 2023 |
|
Approachable luxury without losing touch with guests | with Shawn Jereb
|
Oct 27, 2023 |
|
What does it take to create a winning revenue strategy? | with Caryl Helsel
|
Oct 13, 2023 |
|
A recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny Cuneo
|
Sep 29, 2023 |
|
Market, capture, and convert — driving full-funnel conversions | with Jason Pirock
|
Sep 15, 2023 |
|
Recast: Innovation and tech adoption in hospitality (2022)
|
Sep 01, 2023 |
|
The heart of hospitality
|
Aug 18, 2023 |
|
Recast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)
|
Aug 04, 2023 |
|
Sharing memories: good food and good times
|
Jul 21, 2023 |
|
The link between revenue management and the guest experience | with Heidi Cosio
|
Jul 07, 2023 |
|
Level up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpine
|
Jun 23, 2023 |
|
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish Sadasivan
|
Jun 09, 2023 |
|
Connecting brand story telling and guest loyalty | with Tom Luersen
|
May 26, 2023 |
|
Unlock your potential and face the staffing shortage with technology | with Chip Rogers
|
May 12, 2023 |
|
How to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-Cohen
|
Apr 28, 2023 |
|
Defining luxury and elevating hotel service | with Dr. Jeffrey O
|
Apr 14, 2023 |
|
What can hoteliers do to stay grounded in their guest connections? | with Sean Dee
|
Mar 31, 2023 |
|
Tips for navigating the digital space while using data to delight guests | with Amanda Du
|
Mar 17, 2023 |
|
Focusing on inspirational women in hospitality
|
Mar 03, 2023 |
|
Realizing the benefits of technology for hotel operations | with Tobias Koehler
|
Feb 17, 2023 |
|
Recognizing the value of travel powers unforgettable guest experiences | with Pete Sams
|
Feb 03, 2023 |
|
Understanding social group travel | with Philip Bates
|
Jan 20, 2023 |
|
That's a wrap: fun moments from this season
|
Dec 20, 2022 |
|
Exceeding guest expectations by designing a unique stay | with Zachary Schwartz
|
Dec 02, 2022 |
|
Starting a career in hospitality
|
Nov 18, 2022 |
|
How the cloud can improve hotel operations | with Matthijs Welle
|
Nov 04, 2022 |
|
Hospitality from a global view | with Rob Mangiarelli
|
Oct 21, 2022 |
|
Taking care of your staff to deliver exceptional guest experiences | with Paul Hitselberger
|
Oct 07, 2022 |
|
Budget season from a hotelier's perspective | with Johnathan Capps
|
Sep 23, 2022 |
|
Innovation & tech adoption in hospitality | with Fabricio Titiro
|
Sep 09, 2022 |
|
Labor trends, flexible scheduling, and creative staffing solutions | with Peter Ricci
|
Aug 26, 2022 |
|
Cautious optimism for the travel industry in late 2022 | with Noreen Henry
|
Aug 12, 2022 |
|
Tammy Pahel on the evolution of managing a spa during the pandemic era
|
Oct 27, 2021 |
|
Mark G. Vincent on hospitality learnings after a year of being pushed to the limit
|
Oct 14, 2021 |
|
Dr. Romie Mushtaq on the "Busy Brain", workplace wellness, and mindfulness
|
Sep 15, 2021 |
|
Max Starkov on the need for innovation & technology in the hospitality industry
|
Sep 01, 2021 |
|
Tyler Lavin on how citizenM is disrupting the hotel industry
|
Aug 10, 2021 |
|
David Millili on hotels' adoption of tech
|
Jul 22, 2021 |
|
The staffing crisis on the future of the hospitality industry
|
Jul 15, 2021 |
|
Kristi White on what to do when group bookings are on an upswing
|
Jun 29, 2021 |
|
Alex Ekbatani on housekeeping theatre and what really matters to guests
|
Jun 24, 2021 |
|
Jeremy Marquard on the return of group meetings and events
|
Jun 16, 2021 |
|
Nicholas Gandossi on hospitality properties post-pandemic
|
Jun 10, 2021 |
|
Deep Dive: Unlocking the staffing crisis
|
May 25, 2021 |
|
Wendy Kallergis on the booming industry in Greater Miami
|
May 21, 2021 |
|
Stephanie Leger with tips for dealing with the hospitality staffing crisis
|
May 06, 2021 |
|
Zana Usher on hospitality staff training and staffing crisis
|
Apr 29, 2021 |
|
Calvin Tilokee Part II - Becoming a Hospitality Influencer
|
Apr 08, 2021 |
|
Ken Patel - How can we do hotel onboarding differently?
|
Apr 01, 2021 |
|
Lydia Essex-White - Transitioning in and out of Hospitality
|
Mar 25, 2021 |
|
Growth during the pandemic. Rob Smith, EVP at Aimbridge Hospitality, talks about how Aimbridge did it.
|
Mar 11, 2021 |
|
Brian Cooke - Getting Creative with Accommodations in 2021
|
Feb 25, 2021 |
|
Alix Mendonca - The power of networking and making connections in 2021
|
Feb 17, 2021 |
|
Hotel Moment - Angela Harrington
|
Jan 21, 2021 |
|
Hotel Moment - Kingsley Egbuchunam
|
Jan 07, 2021 |
|
Hotel Moment - Andrea Chang
|
Dec 17, 2020 |
|
Hotel Moment - Jonathan Holcomb
|
Dec 03, 2020 |
|
Hotel Moment - Britney Zanders
|
Nov 19, 2020 |
|
Hotel Moment - Karen Tang
|
Nov 05, 2020 |
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Hotel Moment - Kristina Arntz
|
Oct 16, 2020 |
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Hotel Moment - Hannah Barrise
|
Sep 17, 2020 |
|
Hotel Moment - Joel Contor
|
Sep 10, 2020 |
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Hotel Moment - Tammie Carlisle
|
Sep 03, 2020 |
|
Hotel Moment - Kelly Exelby
|
Aug 27, 2020 |
|
Hotel Moment - Kristi White
|
Aug 13, 2020 |
|
Hotel Moment - Jan Freitag
|
Aug 06, 2020 |
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Hotel Moment - Christine Trippi
|
Jul 30, 2020 |
|
Hotel Moment - Bill Daviau
|
Jul 28, 2020 |
|
Hotel Moment - Robert Rauch
|
Jul 16, 2020 |
|
Hotel Moment - Calvin Tilokee
|
Jun 25, 2020 |
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Hotel Moment - Leslie Lew
|
Jun 18, 2020 |