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Welcome to Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, where travel advisors ask -- and answer -- questions. On each podcast, our editors will ask a veteran travel advisor to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at travelweekly.com/podcasts.
ABOUT YOUR HOSTS:
Jamie Biesiada is a senior editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
Emma Weissmann is a Senior Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the host of the Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
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| Episode | Date |
|---|---|
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Event-based travel, ‘kidfluence’ and beyond: What’s in store for 2026?
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Dec 08, 2025 |
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Trade Secrets Tech Summit: Travel Industry Solutions (feat. Sheila Folk)
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Dec 01, 2025 |
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Trade Secrets Tech Summit: VacationCRM (feat. Stephen Kelly)
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Nov 24, 2025 |
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Trade Secrets Tech Summit: VacationPort (feat. Sarah Bauman)
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Nov 17, 2025 |
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How did Brownell, America’s oldest travel agency, modernize its tech stack? (feat. Rene Alldredge)
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Nov 10, 2025 |
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Trade Secrets After Dark: The latest trends in luxury, reality TV travel and all the good vibes (Feat. Virtuoso’s David Kolner)
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Nov 03, 2025 |
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Trade Secrets Tech Summit: Travelport (feat. Andrew Jordan)
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Oct 27, 2025 |
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Beyond the algorithm: Keeping travel personal in a tech-driven world (2025 HAR*Wired Week)
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Oct 20, 2025 |
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Trade Secrets After Dark: Expedition cruising, morning hikes and the best travel movies (Feat. Lindblad’s Rachel Woodward)
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Oct 13, 2025 |
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Trade Secrets Tech Summit: Viator (feat. Sarah Dines)
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Oct 06, 2025 |
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Trade Secrets Tech Summit: TravelJoy (feat. Dayo Esho)
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Sep 29, 2025 |
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Trade Secrets Tech Summit: FamGuru (feat. Carrie Wallace)
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Sep 22, 2025 |
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Trade Secrets Tech Summit: LUXPages (feat. Dora Karanikas)
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Sep 15, 2025 |
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Trade Secrets Tech Summit: Expedia TAAP (feat. Robin Lawther)
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Sep 08, 2025 |
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Trade Secrets Tech Summit: Tres Technologies (feat. Lee Rosen)
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Sep 01, 2025 |
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Trade Secrets Tech Summit: Brava (feat. Jeremy Sulek)
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Aug 25, 2025 |
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Trade Secrets After Dark: Travel advisor resilience, mai tais and upgrades gone wrong (Feat. Northstar Travel Group’s Mary Pat Sullivan)
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Aug 18, 2025 |
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Trade Secrets Tech Summit: The Trip Boutique (feat. Fernanda Barrence Mutz)
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Aug 11, 2025 |
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Trade Secrets Tech Summit: Magic Made Simple (feat. Christina Vieira)
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Aug 04, 2025 |
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Trade Secrets Tech Summit: TravelWits (feat. Arman Bimatov)
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Jul 28, 2025 |
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Trade Secrets After Dark: Travel advisor advocacy, travel mishaps and favorite cocktail recipes (Feat. ASTA’s Jessica Klement)
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Jul 21, 2025 |
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Trade Secrets Tech Summit: Approach Guides (feat. Jennifer Raezer)
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Jul 14, 2025 |
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Trade Secrets Tech Summit: FyndTravel (feat. Lisa Watson)
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Jul 07, 2025 |
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Trade Secrets Tech Summit: Travel42 (feat. Larissa Worley)
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Jun 30, 2025 |
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Encore: How do I find and maintain work-life balance as a travel advisor? (Feat. Stephanie Lee)
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Jun 23, 2025 |
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Bonus: Inside Tern’s acquisition of Lucia, plus an encore episode about finding your brand identity
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Jun 16, 2025 |
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Encore: Demystifying DMCs: What are destination management companies, and how can travel advisors best work with them?
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Jun 09, 2025 |
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Trade Secrets Tech Summit: Travel Pro Theory (feat. Kate Thomas)
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Jun 02, 2025 |
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Trade Secrets Tech Summit: Tique (feat. Jennifer Jacob)
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May 26, 2025 |
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Trade Secrets Tech Summit: TripSuite (feat. Jacey Jones)
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May 19, 2025 |
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Trade Secrets Tech Summit: Safari Portal (feat. Rachel West)
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May 12, 2025 |
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Trade Secrets Tech Summit: AtlasGuru (feat. Kim Bennett)
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May 05, 2025 |
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Trade Secrets Tech Summit: Travefy (feat. Stephanie Gries)
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Apr 28, 2025 |
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Trade Secrets Tech Summit: Lucia (feat. Grace Van Hollebeke)
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Apr 21, 2025 |
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Trade Secrets Tech Summit: WeTravel (feat. Ted Clements)
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Apr 14, 2025 |
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Trade Secrets Tech Summit: Axus (feat. Gregory Wilshire)
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Apr 07, 2025 |
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Trade Secrets Tech Summit: Sabre (feat. Kathy Morgan)
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Mar 31, 2025 |
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Trade Secrets Tech Summit: VAX VacationAccess (feat. Josef Shomperlen)
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Mar 24, 2025 |
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Trade Secrets Tech Summit: Sion (feat. Irving Betesh)
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Mar 17, 2025 |
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Trade Secrets Tech Summit: The Hive (feat. Whitney Shindelar)
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Mar 10, 2025 |
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Trade Secrets Tech Summit: Tern (feat. David Shull)
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Mar 03, 2025 |
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Guess what’s coming on March 3? A brand-new season of Trade Secrets!
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Feb 17, 2025 |
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Trading social media for Substack: Using content to build a brand (Feat. SmartFlyer’s Kayla Douglas)
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Feb 10, 2025 |
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Encore: How should travel advisors manage client expectations?
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Jan 27, 2025 |
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Encore: How can new travel advisors build a successful career? (Feat. Bill Coyle)
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Jan 13, 2025 |
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Encore: Travel advisors, what’s your elevator pitch? (feat. Jackie Friedman)
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Dec 30, 2024 |
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Encore: Why can't we be friends? Forming productive travel advisor-supplier relationships
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Dec 16, 2024 |
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Season 5 finale: Emma and Jamie’s top 25 predictions for travel in 2025
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Dec 02, 2024 |
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2024 rewind: What trends shaped the travel industry — and impacted agents — this year
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Nov 18, 2024 |
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How do I find and maintain work-life balance as a travel advisor? (Feat. Stephanie Lee)
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Nov 04, 2024 |
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Demystifying DMCs: What are destination management companies, and how can travel advisors best work with them?
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Oct 21, 2024 |
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Oh, the places you’ll go! Destination weddings, honeymoons and beyond, feat. Jennifer Doncsecz
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Oct 07, 2024 |
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Trade Secrets at Virtuoso Travel Week, part 3: How can travel advisors get ‘commissions with a comma'? (Feat. Dondra Ritzenthaler)
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Sep 23, 2024 |
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Trade Secrets at Virtuoso Travel Week, part 2: As a travel advisor, how do I break into the world of luxury travel sales?
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Sep 09, 2024 |
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Trade Secrets at Virtuoso Travel Week, part 1: What are the latest trends in luxury travel? (Feat. David Kolner)
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Aug 26, 2024 |
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Inside the Trade Secrets mailbag: Answering your most pressing questions (Feat. Chad Burt of Outside Agents)
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Aug 12, 2024 |
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How can new travel advisors build a successful career? (Feat. Bill Coyle of KHM Travel Group)
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Jul 29, 2024 |
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How should travel advisors manage client expectations?
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Jul 15, 2024 |
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Trade Secrets on the road, part 3: How does Europe’s travel agency landscape compare to the U.S.?
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Jul 01, 2024 |
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Trade Secrets on the road, part 2: From pitch to prime time, how travel advisors can — and should — get on TV (feat. Jenn Lee, Vanessa McGovern and Erika Richter)
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Jun 17, 2024 |
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Trade Secrets on the road, part 1: ASTA’s Zane Kerby on American Airlines and the importance of education
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Jun 03, 2024 |
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How do you grow your travel agency — and trust your new advisors?
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May 20, 2024 |
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Travel advisors, what’s your brand identity? (feat. Christina Vieira)
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May 06, 2024 |
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How should travel agents address travel advisories?
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Apr 22, 2024 |
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Travel advisors, what’s your elevator pitch? (feat. Jackie Friedman)
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Apr 08, 2024 |
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Mic check, one, two: How do we create Trade Secrets?
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Mar 25, 2024 |
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Why can't we be friends? Forming productive travel advisor-supplier relationships (feat. Vicki Freed and Jamie Margolis)
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Mar 11, 2024 |
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Icon of the Seas: How big can a cruise ship get?
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Feb 26, 2024 |
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Travel advisors, are you using the right tech stack?
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Feb 12, 2024 |
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Decoding 2024: What trends will shape the travel advisor landscape?
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Jan 29, 2024 |
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Encore: Top travel pros and their best advice for advisors
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Jan 15, 2024 |
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Trade Secrets presents Humans of Travel: Kristin Karst of AmaWaterways
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Jan 01, 2024 |
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Trade Secrets presents The Folo: A wish list for Disney’s $60 billion parks plan
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Dec 18, 2023 |
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Trade Secrets presents The Last Resort: 1 Hotel Hanalei Bay
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Dec 04, 2023 |
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The fast lane to success: Travel advisor Christy Menzies’ million-dollar start
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Nov 20, 2023 |
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How do I get started as a travel advisor?
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Nov 06, 2023 |
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Which travel insurance policy is right for my clients? (part 2)
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Oct 23, 2023 |
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Which travel insurance policy is right for my clients? (part 1)
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Oct 09, 2023 |
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On the ground in Maui: Should travel agents send clients to the island right now?
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Sep 25, 2023 |
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Fam trips: How can they help your business, travel advisors?
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Sep 11, 2023 |
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As a travel advisor, how do I encourage my clients to travel more sustainably?
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Aug 28, 2023 |
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Hawaii wildfires: What travel advisors need to know
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Aug 10, 2023 |
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How do I use generative AI to improve my travel agency’s workflow?
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Aug 07, 2023 |
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Navigating the expedition cruise boom: Insider insights for travel advisors
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Jul 24, 2023 |
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Unleashing sales superpowers: Sales strategies for travel advisors, part two
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Jul 10, 2023 |
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Unleashing sales superpowers: Sales strategies for travel advisors, part one
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Jun 26, 2023 |
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Why is Europe so busy this summer?
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Jun 12, 2023 |
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What’s it like to captain a small-ship cruise?
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May 29, 2023 |
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Top travel pros and their best advice for advisors
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May 15, 2023 |
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Should travel-planning fees be the same for every client?
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May 01, 2023 |
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Our biggest and best season is on its way -- new episodes starting May 1
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Apr 24, 2023 |
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Encore: How do I build a brand for my travel agency?
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Apr 17, 2023 |
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Encore: As a travel advisor, how do I break up with clients?
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Apr 03, 2023 |
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Who hosts this thing, anyway?
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Mar 20, 2023 |
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How can I find my travel industry mentor?
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Mar 06, 2023 |
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Selling the Mouse: Disney Parks pricing, more Mario to come and Travelmation’s Adam Duckworth on creating and growing the agency’s brand
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Feb 27, 2023 |
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What are the do's and don'ts of working with a BDM?
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Feb 20, 2023 |
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Travel advisors, stop using these phrases right now
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Feb 06, 2023 |
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Selling the Mouse: Disney100, Universal’s new kid-friendly theme park, and Sara Butruff on charging service fees — even for theme park vacations
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Jan 30, 2023 |
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When is it time to leave your host agency and join a consortium?
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Jan 23, 2023 |