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Episode | Date |
---|---|
The one with the climate of CX - Jeff Louden Digital Product Manager E205
|
Feb 25, 2025 |
The one with the psychology of loyalty - Vinay Parmar E204
|
Feb 18, 2025 |
The one with CX the customer would pay for - Karyn Furstman E203
|
Feb 11, 2025 |
The one with the posture of learning - Jeff Harrell E202
|
Feb 04, 2025 |
The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201
|
Jan 28, 2025 |
200!!! The one with the scene setting - Michelle Pascoe E200
|
Jan 21, 2025 |
The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199
|
Jan 14, 2025 |
The one with the biker CX - Rick Malsch E198
|
Jan 07, 2025 |
The One with the 2024 First Class Holiday Special part 2 - E197
|
Dec 31, 2024 |
The One with the 2024 First Class Holiday Special part 1 - E196
|
Dec 24, 2024 |
The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195
|
Dec 17, 2024 |
The one with the storytelling - Andrew Carothers CX OpenToWork E194
|
Dec 10, 2024 |
The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193
|
Dec 03, 2024 |
The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192
|
Nov 26, 2024 |
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191
|
Nov 19, 2024 |
The one where offboarding matters - Gary Marra CX #OpenToWork E190
|
Nov 12, 2024 |
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189
|
Nov 05, 2024 |
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
|
Oct 29, 2024 |
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
|
Oct 22, 2024 |
The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186
|
Oct 15, 2024 |
The one with the CX nervous system - Jameson McFarland E185
|
Oct 08, 2024 |
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
|
Oct 01, 2024 |
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
|
Sep 24, 2024 |
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
|
Sep 17, 2024 |
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
|
Aug 27, 2024 |
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
|
Aug 20, 2024 |
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
|
Aug 13, 2024 |
The one where he unifies CX - Adam Powers CX #OpenToWork E178
|
Aug 06, 2024 |
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177
|
Jul 30, 2024 |
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
|
Jul 23, 2024 |
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
|
Jul 16, 2024 |
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
|
Jul 09, 2024 |
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
|
Jul 02, 2024 |
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
|
Jun 25, 2024 |
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
|
Jun 18, 2024 |
The one where he just fixes it please - David Balko CX #OpenToWork E170
|
Jun 11, 2024 |
The one with real CX research - Nicole Kyle Managing Director CMP E169
|
May 28, 2024 |
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168
|
May 21, 2024 |
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167
|
May 14, 2024 |
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
|
May 07, 2024 |
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165
|
Apr 30, 2024 |
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
|
Apr 23, 2024 |
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163
|
Apr 16, 2024 |
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
|
Apr 09, 2024 |
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161
|
Apr 02, 2024 |
The one with the people heroes - Celia Fleischaker CMO at isolved E160
|
Mar 26, 2024 |
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159
|
Mar 19, 2024 |
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158
|
Mar 12, 2024 |
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157
|
Mar 05, 2024 |
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
|
Feb 27, 2024 |
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155
|
Feb 20, 2024 |
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
|
Feb 13, 2024 |
The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
|
Feb 06, 2024 |
The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152
|
Jan 30, 2024 |
The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151
|
Jan 23, 2024 |
The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150
|
Jan 16, 2024 |
The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149
|
Jan 09, 2024 |
The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148
|
Jan 02, 2024 |
The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147
|
Dec 26, 2023 |
The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146
|
Dec 19, 2023 |
The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145
|
Dec 12, 2023 |
The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144
|
Dec 05, 2023 |
The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143
|
Nov 28, 2023 |
The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142
|
Nov 21, 2023 |
The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141
|
Nov 14, 2023 |
The one with with global reach and local experience - Sarah Baker | Director, Global CX at KFC E140
|
Nov 07, 2023 |
The one with the CX marriage officiant - Nate Brown, Co-founder CX Accelerator E139
|
Oct 31, 2023 |
The one where he's curious...not judgmental - Tim Kyse, VP of Customer Experience at Openly E138
|
Oct 24, 2023 |
The one with the bot baggage - Rob Dwyer, Vice President Customer Engagement | Happitu E137
|
Oct 17, 2023 |
The one where they win best customer team | Jennifer Meunier Head of CX & Product @ G4 Educação E136
|
Oct 10, 2023 |
The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135
|
Oct 03, 2023 |
The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134
|
Sep 26, 2023 |
The one with AI – Ben Wright, Co-founder Jiffy E133
|
Sep 19, 2023 |
The one where he elevates – Wes Dudley, VP Customer Experience at Broad River Retail E132
|
Sep 12, 2023 |
VACAY RERUN - The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Director, Global VOC & Omni | Foot Locker E131
|
Sep 05, 2023 |
VACAY RERUN - The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E130
|
Aug 22, 2023 |
The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution E129
|
Aug 08, 2023 |
The one with the CX hot roll - Eli Weiss, Sr Dir Customer Experience | Jones Road Beauty E128
|
Aug 01, 2023 |
The one with the CX Feng Shui - Claire Boscq, BizShui Creator E127
|
Jul 25, 2023 |
The one with the real results - Neha Dutta VP Digital Client Success Lead at EXL E126
|
Jul 18, 2023 |
The one with marketing malpractice - Alan Hale President Consight Marketing Group E125
|
Jul 11, 2023 |
The one with that career coach - Kendall Berg, Founder of That Career Coach E124
|
Jul 04, 2023 |
The one with the Customer Profitability - Evan Klein, Founder & President Satrix Solutions E123
|
Jun 27, 2023 |
The one with the CX bartender - Tshili Khupe Head of LTVplus Strategic Partnerships E122
|
Jun 20, 2023 |
The one with the DNA Experience - Sherry Grissom & Melissa Spears of Illumina E121
|
Jun 13, 2023 |
The one with the customer mix tape - Amy Brown, CEO of Authenticx E120
|
Jun 06, 2023 |
The one with the call center’s call center - Gary Pudles, President & CEO AnswerNet E119
|
May 30, 2023 |
The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118
|
May 23, 2023 |
The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117
|
May 16, 2023 |
The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116
|
May 09, 2023 |
The one with expanding representation & BPO partnerships - Megan Bassler VP Strategic Partnerships at OP360 E115
|
May 02, 2023 |
The one with the customer first downs - Jeff Krogman SVP MasterCard E114
|
Apr 25, 2023 |
The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113
|
Apr 18, 2023 |
The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112
|
Apr 11, 2023 |
The one with the CX orchestration - Mark Slatin CX Advisor at EmpoweredCX E111
|
Apr 04, 2023 |
The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110
|
Mar 28, 2023 |
The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109
|
Mar 21, 2023 |
The one with the better Crypto Customer Experience - Clemens Behrend of Web3CX E108
|
Mar 14, 2023 |
The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107
|
Mar 07, 2023 |
The one with the simplicity of CX - Evas Bazirakakye E106
|
Feb 28, 2023 |
The one with the convergence of clarity and surprise - Jared Fink of Siegel+Gale E105
|
Feb 21, 2023 |
The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104
|
Feb 14, 2023 |
The one where chatGPT visits CX Passport - E103
|
Feb 07, 2023 |
The one with the housekeepers' customer insight - Mike Kuenne S2E102
|
Jan 31, 2023 |
The one with the swear jar for the word 'survey' - Tanya Fowler S2E101
|
Jan 24, 2023 |
The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100
|
Jan 17, 2023 |
The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E99
|
Jan 10, 2023 |
The one where Oman is the Switzerland of the Middle East - Codin Caragea E98
|
Jan 03, 2023 |
2022 First Class Holiday Special - Great Former CX Passport Guests E97
|
Dec 27, 2022 |
The one where remote work is NOT one size fits all - Anne Bibb E96
|
Dec 20, 2022 |
The one where they sell smiles - April Obersteller E95
|
Dec 13, 2022 |
The one with the war in Ukraine and customer experience - Anastasia Vladychynska E94
|
Dec 06, 2022 |
The one with Customer Experience and the hashtag - Jeremy Watkin E93
|
Nov 29, 2022 |
The one with the Voice of Service - Craig Stoss E92
|
Nov 22, 2022 |
The one with the Cameroon customer experience evolution - Georges Essama E91
|
Nov 15, 2022 |
The one where surfing proves Good CX is Good Business - Tony Sanchez E90
|
Nov 08, 2022 |
The one with a new CX Sheriff in town - Amanda Ono E89
|
Nov 01, 2022 |
The one where they're curious about CX - Karl Sharicz E88
|
Oct 25, 2022 |
The one with the BPO whisperer - Fred Shadding E87
|
Oct 18, 2022 |
The one where Fish And Chips Leads to Customer Success - Ryan Noakes E86
|
Oct 11, 2022 |
The one where he does B2B Customer Experience Better - Jim Tincher E85
|
Oct 04, 2022 |
The one with neurodiverse, patient and reimagined experiences - Shawn Nason E84
|
Sep 27, 2022 |
The one with amazing fan experience at world famous events - Matt Lynch E83
|
Sep 20, 2022 |
The one where he goes from insight to action - Ken Peterson E82
|
Sep 13, 2022 |
The one with the Co-creation for the Modern Union - Brian Elliott E81
|
Sep 06, 2022 |
The one where Red is the new green of KPIs - Cristina Popa E80
|
Aug 30, 2022 |
The one where they create a customer insights team from scratch - Jared Gebers & Audrey Anderson E79
|
Aug 23, 2022 |
The one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78
|
Aug 16, 2022 |
The one with the BPO Brand Love- Jose Herrera E77
|
Aug 09, 2022 |
The one with customer experience for turbulent times - Mary Drumond E76
|
Aug 02, 2022 |
The One With The Empathy And The Spreadsheet - Vaishali Dialani E75
|
Jul 26, 2022 |
The one with the Happiness of King’s Hawaiian - Troy Figgins E74
|
Jul 19, 2022 |
SUMMER VACAY RERUN - "The One With The Sunday Sickness Cure" E6
|
Jul 12, 2022 |
The one where memories matter - Gus Imhof E72
|
Jul 05, 2022 |
The one with the Chief People Officer and the King of CX - Esra Beyzadeoğlu & Buğra Asfuroğlu E71
|
Jun 28, 2022 |
PRIDE Rerun - The one with Return on EQUALITY - Todd Sears E13
|
Jun 21, 2022 |
The one with the kryptonite of Voice of the Customer - Lisa Nance E69
|
Jun 14, 2022 |
The one with the Dashers vs Defenders - Dennis Wakabayashi E68
|
Jun 07, 2022 |
The one with salty client honesty - Michael Hinshaw E67
|
May 31, 2022 |
Vacay RERUN - The one with all the gold dust - Gavin Scott E32
|
May 24, 2022 |
The one with the digital irrelevance antidote - Howard Tiersky E65
|
May 17, 2022 |
The One Where the Journey is the Truth - Jochem van der Veer E64
|
May 10, 2022 |
The one where she transforms lives…one customer at a time - Desirree Madison Biggs E63
|
May 03, 2022 |
The one with the 3 P’s of CX - Laise Porto E62
|
Apr 26, 2022 |
The one with CSX (Customer SERVICE Experience) - Alex Mead E61
|
Apr 19, 2022 |
The one with the in-flight entertainment - Corinne Streichert E60
|
Apr 12, 2022 |
"The one with the 1% Diamond Insight" - Gürol Kurt E59
|
Apr 05, 2022 |
“The one with the CX Goalkeeper” - Gregorio Uglioni E58
|
Mar 29, 2022 |
"The one with the Minister of Happiness” - Faran Niaz E57
|
Mar 22, 2022 |
“The one with #SheDrives, Chip Shortages and STUNNING Personalization” Hussein Dajani E56
|
Mar 15, 2022 |
RERUN "The one with the CX controversy" - Nic Zeisler E19
|
Mar 08, 2022 |
"The one where she designs experiences at Cirque du Soleil…and beyond!" - Carolene Méli E54
|
Mar 01, 2022 |
"The one with sake, churrascarias, CX controversies and 4 steps to CX glory" - Jimmy Hosang E53
|
Feb 22, 2022 |
“The one with Human to Human banking” - Aarthi Murali E52
|
Feb 15, 2022 |
"The one with the Dark Side of CX" - Mike Bartlett E51
|
Feb 08, 2022 |
"The one with the Customer Experience Field Manual” - Jeff Sheehan E50
|
Feb 01, 2022 |
"The one with a ‘More Than Perfect’ cruise experience” - Paul Rutter E49
|
Jan 25, 2022 |
"The one where Pest Control Saves Lives" Matt Beckwith E48
|
Jan 18, 2022 |
"The one where Design Thinking unlocks the creativity of your childhood" - Seda Alpkaya E47
|
Jan 11, 2022 |
"The one with igniting passion for Customer Experience in the Arab region" - Olga Budieri E46
|
Jan 04, 2022 |
"The one with the Holiday First Class Lounge Collection (Part 2)" - Various E45
|
Dec 28, 2021 |
"The one with the Holiday First Class Lounge Collection (Part 1)" - Various E44
|
Dec 21, 2021 |
"The one with First, Better or Different" - Mike Verret E43
|
Dec 14, 2021 |
“The one where CX is Yoga” - Jay Thattai E42
|
Dec 07, 2021 |
"The one with VOC...Voice of the Candidate" John Bradley E41
|
Nov 30, 2021 |
"The one where there is no one ideal customer" Elaine Lee E40
|
Nov 23, 2021 |
"The one where we Start Reverse" Andre Wiringa E39
|
Nov 16, 2021 |
"The one with the Mad Max world of travel today" Mindy Lentz E38
|
Nov 09, 2021 |
"The one with People Dependent Return on Investment" Cristina Herrera E37
|
Nov 02, 2021 |
"The one where we go (back!) to the movies! Yay!" Todd Weishaar E36
|
Oct 26, 2021 |
"The one where BPOs are true partners" John Billings E35
|
Oct 19, 2021 |
"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
|
Oct 12, 2021 |
"The one with cool visual merchandising" Daniel Black E33
|
Oct 05, 2021 |
"The one with all the gold dust" Gavin Scott E32
|
Sep 28, 2021 |
"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31
|
Sep 21, 2021 |
"The one with Damian’s great phrases" Damian Miller E30
|
Sep 14, 2021 |
"The one with a natural curiosity about the world" Tom DeWitt, Ph.D. E29
|
Sep 07, 2021 |
"The one with the cultural heartbeat" Clinton Cohen E28
|
Aug 31, 2021 |
"The one with the iconic American road trip" Alec Dalton E27
|
Aug 24, 2021 |
"The one where he creates global retail destinations" Cliff Crosbie E26
|
Aug 17, 2021 |
"The one where CX is cultivated" Katie Stabler E25
|
Aug 10, 2021 |
"The one with all the CX leadership skills" Jo Boswell E24
|
Aug 03, 2021 |
"The one with The Magic...Really!...The Orlando Magic!" - Katie Miller E23
|
Jul 27, 2021 |
"The one about matching hurry with hurry" - Stephen Grygar E22
|
Jul 20, 2021 |
"The one with unexpected experiences for people" - Brian Campbell & Mike Dzura E21
|
Jul 13, 2021 |
"The one with great Fan Experience" - Erin Swales E20
|
Jul 06, 2021 |
"The one with the CX controversy" - Nic Zeisler E19
|
Jun 29, 2021 |
"The one with the Singapore of Africa" - Jonathan Daniels E18
|
Jun 24, 2021 |
"The one with the CX evolution" - Lorena Kurtjian Hernandez E17
|
Jun 22, 2021 |
"The one with EQ" - Julie Cockerill E16
|
Jun 17, 2021 |
"The one with #NothingAboutUsWithoutUs" Kate Brouse E15
|
Jun 15, 2021 |
"The one with the Phoenix Sky Harbor Airport" - Misty Cisneros-Contreras E14
|
Jun 10, 2021 |
"The one with Return on EQUALITY" - Todd Sears E13
|
Jun 08, 2021 |
"The one where he would walk 500 miles (and did!)" - Will Bachman E12
|
Jun 03, 2021 |
"The one where CX is the meat of the Marketing sandwich" - Erik Lautier of Erik & Co E11
|
Jun 01, 2021 |
"The one with the 'experiencia de cliente'" - Sebastien Munar E10
|
May 25, 2021 |
"The one with the customer immersion" - Diane Magers E9
|
May 18, 2021 |
"The one with the fingerprints" - Bram De Vos E8
|
May 11, 2021 |
"The one with the milkshake for hire" - Dan Balcauski E7
|
May 04, 2021 |
"The one with the Sunday sickness cure" - Anne Witherspoon E6
|
Apr 27, 2021 |
"The one with the spiral dynamics" - Josh Ramsey E5
|
Apr 20, 2021 |
"The one with the candidate experience" - Nima "The Speaker" Khanghahi E4
|
Apr 13, 2021 |
"The one with the great CX turnaround" - CX Passport Sharon Boyd E2
|
Apr 06, 2021 |
"The one where retail isn't dead. Boring retail is dead" CX Passport Brooke Bayer E3
|
Apr 06, 2021 |
"The one with the ice cream" - Santhakumaran Atmalingam E1
|
Mar 18, 2021 |