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Episode | Date |
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164. What are Effective Methods for Conducting Competitor Analysis?
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Apr 30, 2024 |
163. A Case Study on How Not to Handle the Frustration of Rising Wages
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Apr 23, 2024 |
162. What are Some Tips When Promoting a New Supervisor or Manager?
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Apr 16, 2024 |
161. How Can We Develop a Stronger Company Culture?
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Apr 09, 2024 |
160. Us Against the Solution Box
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Apr 02, 2024 |
159. How Can I Define My Company's Competitive Advantage?
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Mar 26, 2024 |
158. How Can I Better Understand My Target Market?
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Mar 19, 2024 |
157. The Gift That Keeps on Giving
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Mar 12, 2024 |
156. Perfect Procedures or Imperfect Processes?
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Mar 05, 2024 |
155. What Went Wrong, Not Who Did Wrong
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Feb 27, 2024 |
154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
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Feb 20, 2024 |
153. When You're in Charge, How Will You be Held Accountable?
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Feb 13, 2024 |
152. The Top Three Reasons Most Training Doesn't Work
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Feb 06, 2024 |
151. Questions to Answer Before Doing More Work on Your Procedures
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Jan 30, 2024 |
150. Do This so You Can Better Tell Your Story Later
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Jan 23, 2024 |
149. Is Your Training Creating the Outcomes You Want?
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Jan 16, 2024 |
148. What is Leadership?
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Jan 09, 2024 |
147. How You Are Crushing it!
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Jan 02, 2024 |
146. The Impact of Big Companies Buying Your Competitors
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Dec 26, 2023 |
145. How to Tell if Hope is Our Strategy
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Dec 19, 2023 |
144. Things We Tell Ourselves That Cripple Our Growth
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Dec 12, 2023 |
143. The Two Greatest Lessons I Think Charlie Munger Shared
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Dec 05, 2023 |
142. A Case Study on Poor Communication
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Nov 28, 2023 |
141. What Will the Future You be Thankful For?
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Nov 21, 2023 |
140. Who You Should, and Should Not, Listen to
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Nov 14, 2023 |
139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
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Nov 07, 2023 |
138. This Kind of Delegation is the Key to Freedom
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Oct 31, 2023 |
137. My Selfish Reason For Figuring Out What's in it for the Employee
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Oct 24, 2023 |
136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
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Oct 17, 2023 |
135. A Common Leadership Mistake That Absolutely Fights Human Nature
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Oct 10, 2023 |
134. Your Biggest Competitive Advantages Over Big Companies
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Oct 03, 2023 |
133. You're Doing Better Than You Think
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Sep 26, 2023 |
132. Ineffective Talking and Selling Points
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Sep 19, 2023 |
131. When to Trust Your Marketing Provider and When to Push Back
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Sep 12, 2023 |
130. Balancing Customer and Employee Needs
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Sep 05, 2023 |
129. Ya, but This Generation is Different... OK. So now What?
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Aug 29, 2023 |
128. How do You Know When Training Has Been Successful?
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Aug 22, 2023 |
127. Is it Appropriate to Fire Customers?
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Aug 15, 2023 |
126. Why Decisions Should be Made at the Lowest Possible Level
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Aug 08, 2023 |
125. What it Costs to Get the Freedom You Want
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Aug 01, 2023 |
124. The Two Biggest Mistakes We Make When Making Any Improvement
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Jul 25, 2023 |
123. The Number One Way to Improve Performance on Anything.
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Jul 18, 2023 |
122. What are Cost of Goods Sold Expenses and Why Does it Matter?
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Jul 11, 2023 |
121. What is Really Holding You Back?
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Jul 04, 2023 |
120. The Three Types of Employee You Need to Know How to Fire
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Jun 27, 2023 |
119. A Critical Sales Skill That is Rarely Talked About
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Jun 20, 2023 |
118. The Costly Assumption We Make About Our Leaders and Managers
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Jun 13, 2023 |
117. Which Costs More: Insufficient Skills or Misaligned Values?
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Jun 06, 2023 |
116. When is a Procedure Appropriate?
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May 30, 2023 |
115. Perhaps the Biggest Obstacle to Delegating Decision Making
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May 23, 2023 |
114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
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May 16, 2023 |
113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
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May 09, 2023 |
112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
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May 02, 2023 |
111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
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Apr 25, 2023 |
110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
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Apr 18, 2023 |
109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
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Apr 11, 2023 |
108. The Pendulum is Reversing
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Apr 04, 2023 |
107. If I Give up Control, What Will be My Identity?
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Mar 28, 2023 |
106. The Path to Holding People Accountable
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Mar 21, 2023 |
105. How Much Training is the "Right" Amount?
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Mar 14, 2023 |
104. Two Things That Will Fix Most of Your Process Failures
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Mar 07, 2023 |
103. Following Up On Revenue Opportunities
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Feb 28, 2023 |
102. Some Solutions to Your Hiring Problem
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Feb 21, 2023 |
101. I See Your "Building Trust" and I Raise You
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Feb 14, 2023 |
100. Things Were Getting Really Hard. Turns Out it Was Because of Me.
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Feb 07, 2023 |
99. Be Like Mike
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Jan 31, 2023 |
98. Trying to be Nordstrom While Talking Value Like Walmart
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Jan 24, 2023 |
97. How Much Profit is the Right Amount to Take?
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Jan 17, 2023 |
96. The Number One Reason Our Goals Are Not Met
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Jan 10, 2023 |
95. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 3
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Jan 03, 2023 |
94. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 2
|
Dec 27, 2022 |
93. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 1
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Dec 20, 2022 |
92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One
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Dec 13, 2022 |
91. Two Things to Consider if You Want a Solution to Stick
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Dec 06, 2022 |
90. The Two Biggest Mistakes Business Owners Make With Financials
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Nov 29, 2022 |
89. If Your Marketing Isn't Talking to Someone, it Isn't Talking to Anyone
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Nov 22, 2022 |
88. So You Want to Hire a Salesperson...
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Nov 15, 2022 |
87. Documenting Your Processes and Procedures Doesn’t Have to be a Huge Burden
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Nov 08, 2022 |
86. What Does Effective Motivation Actually Look Like?
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Nov 01, 2022 |
85. The Simplest Way to Increase Sales That Nobody Talks About
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Oct 25, 2022 |
84. Why Don't Our Employees Really Get Our Safety and Liability Concerns?
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Oct 18, 2022 |
83. A Simple Framework to Improve Your Team's Performance With Anything, Part Two
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Oct 11, 2022 |
82. A Simple Framework to Improve Your Team's Performance With Anything, Part One of Two
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Oct 04, 2022 |
81. A Good First Step for Getting Into Your Financials
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Sep 27, 2022 |
80. Overcoming Our Inability to Truly Trust Our Employees
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Sep 20, 2022 |
79. Making Sure the Solution to Our Problem Sticks
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Sep 13, 2022 |
78. How do I Figure Out What I'm Trying to Build?
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Sep 06, 2022 |
77. The Single, Most Important, Thing You Need to Hold Your People Accountable
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Aug 30, 2022 |
76. All I Really Need to Know About Managing People I Learned From the Movie Roadhouse
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Aug 23, 2022 |
75. Overcoming Procrastination
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Aug 16, 2022 |
74. Is the Devil in the Details, or Should I Aim for Imperfect Progress?
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Aug 09, 2022 |
73. Overcoming Failure
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Aug 02, 2022 |
72. Trying to Get More Done is Keeping Your Company From Growing
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Jul 26, 2022 |
71. We Can do this the Easy Way or the Hard Way
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Jul 19, 2022 |
70. A Life Altering Test Result
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Jul 12, 2022 |
69. Modality Shift
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Jul 05, 2022 |
68. Balancing Act
|
Jun 28, 2022 |
67. Teaching Your Team the Customer's Journey
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Jun 21, 2022 |
66. Increasing Revenue
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Jun 14, 2022 |
65. Keeping Your Business Safe
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Jun 07, 2022 |
64. Speaking the Customer's Language
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May 31, 2022 |
63. The Crab Pot Theory
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May 24, 2022 |
62. The Four Types of Conflict Resolution
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May 17, 2022 |
61. The Top Reasons Our Employees Don't Do What We Need - Part Four
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May 10, 2022 |
60. The Top Reasons Our Employees Don't Do What We Need - Part Three
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May 03, 2022 |
59. The Top Reason Employees Don't Do What We Need - Part Two
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Apr 26, 2022 |
58. The Top Reasons Our Employees Don't Do What We Need - Part One
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Apr 19, 2022 |
57. Are Your Conversations With Your Team Creating Freedom or a Permanent Job?
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Apr 12, 2022 |
56. What Got Me Here Won't Get Me There
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Apr 05, 2022 |
55. We Offer Industry Leading Quality, Superior Customer Service, and Unbeatable Value – Just Like All Our Competitors!
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Mar 29, 2022 |
54. The Best Way to Learn How to Coach or Motivate any Employee
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Mar 22, 2022 |
53. How do I know I'm Fixing the Root Problem and Not Just a Symptom?
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Mar 15, 2022 |
52. The Process Improvement Cycle
|
Mar 08, 2022 |
51. What are the Key Elements of an Effective Procedure?
|
Mar 01, 2022 |
50. A Step-by-step Guide to a Coaching Conversation
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Feb 22, 2022 |
49. The One Reason to be Happy Tax Season is Upon Us
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Feb 15, 2022 |
48. Is Perpetually Working 60-80 Hours per Week Really a Plan?
|
Feb 08, 2022 |
47. How do I Pick the Priorities I Should Focus on?
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Feb 01, 2022 |
46. Is Your Business Ready for the Recession?
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Jan 25, 2022 |
45. How and When to Tell Applicants About the Negative Parts of the Job
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Jan 18, 2022 |
44. The Number One Reason Your Goals Aren't Being Met
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Jan 11, 2022 |
43. The 3-Legged Stool
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Jan 04, 2022 |
42. The One Word I Don't Let Myself or My Managers Use
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Dec 28, 2021 |
41. Protected Classes
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Dec 21, 2021 |
40. Comprehension, Not Communication
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Dec 14, 2021 |
39. Deliberate, Effective Decision Making, Part Three
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Dec 07, 2021 |
38. Deliberate, Effective Decision Making, Part Two
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Nov 30, 2021 |
37. Deliberate, Effective Decision Making, Part One
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Nov 23, 2021 |
36. Overcoming Your Leadership Weakness
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Nov 16, 2021 |
35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
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Nov 09, 2021 |
34. Should Profits be Reinvested in the Company or Invested in Real Estate?
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Nov 02, 2021 |
33. What's the one thing I would do differently if I could do it all over again?
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Oct 26, 2021 |
32. How Does My Banker Make Decisions?
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Oct 19, 2021 |
31. Training Your Leadership Team
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Oct 12, 2021 |
30. Focus on Progress. Embrace Discomfort
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Oct 05, 2021 |
29. Hiring in This Crazy Labor Market
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Sep 28, 2021 |
28. Reading Your P&L
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Sep 21, 2021 |
27. Primary Functions
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Sep 14, 2021 |
26. HR Law
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Sep 07, 2021 |
25. The Number One Thing That Slows Progress For Business Owners
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Aug 31, 2021 |
24. What's the Difference Between a Process, a Procedure and a Checklist?
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Aug 24, 2021 |
23. The 'Seven Deadly Defects' Part Seven: Poor Leadership
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Aug 17, 2021 |
22. The Seven Deadly Defects, Part Six - Ineffective Sales and / or Marketing
|
Aug 10, 2021 |
21. The Seven Deadly Defects, Part Five: Insufficient Cash Flow
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Aug 03, 2021 |
20. The Seven Deadly Defects, Part Four: Not Effectively Assessing and Addressing Risk
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Jul 27, 2021 |
19. The Seven Deadly Defects, Part Three: Ineffective or Nonexistent Processes
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Jul 20, 2021 |
18. The Seven Deadly Defects, Part Two: Counterproductive Culture
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Jul 13, 2021 |
17. The Seven Deadly Defects, Part One: Poor Product, Service or Experience
|
Jul 06, 2021 |
16. Delegating decisions, not tasks
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Jun 29, 2021 |
15. Creating a Succession Plan
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Jun 22, 2021 |
14. Core Values
|
Jun 15, 2021 |
13. How much training is necessary?
|
Jun 08, 2021 |
12. What is my tax debt strategy?
|
Jun 01, 2021 |
11. Now that I have some freedom, how do I stay engaged?
|
May 25, 2021 |
10. I don't have enough time!
|
May 18, 2021 |
9. How do I forecast cash flow?
|
May 11, 2021 |
8. Who are my key advisors?
|
May 04, 2021 |
7. Identifying Future Leadership
|
Apr 27, 2021 |
6. What are you building?
|
Apr 20, 2021 |
5. What's in it for the employee?
|
Apr 13, 2021 |
4. What's in it for the customer?
|
Apr 13, 2021 |
3. What is my 'why'?
|
Apr 13, 2021 |
2. What exactly does 'Good Customer Service' mean anyway?
|
Apr 13, 2021 |
1. With so many priorities, how do I know which one to work on first?
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Apr 13, 2021 |