Service Industry Success
By Brian Harding
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Category: Management
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Episodes: 200
Description
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
| Episode | Date |
|---|---|
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200. Revamping or Starting Your Business Development Plan, Part Five
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Jan 07, 2025 |
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199. Starting or Revamping a Business Development Plan, Part Four
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Dec 31, 2024 |
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198. Starting or Revamping your B2B Business Development Plan, Part Three
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Dec 24, 2024 |
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197. Revamping or Starting a B2B Business Development Plan, Part Two
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Dec 17, 2024 |
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196. Revamping or Starting a B2B Business Development Plan
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Dec 10, 2024 |
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195. The Three Types of Obstacles Business Owners Must be Able to Identify and Overcome
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Dec 03, 2024 |
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194. Leadership Development, Part Five
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Nov 26, 2024 |
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193. Leadership Development, Part Four
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Nov 19, 2024 |
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192. Leadership Development, Part Three
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Nov 12, 2024 |
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191. A Good Second Step For Developing Leaders
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Nov 05, 2024 |
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190. A Good First Step For Developing Leaders
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Oct 29, 2024 |
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189. My Only Two Criteria for Keeping and Employee
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Oct 22, 2024 |
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188. Verifying and Getting Buy-In About What Our Customers Really Want
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Oct 15, 2024 |
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187. A Case Study on Focusing on the Wrong Kind of Revenue
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Oct 08, 2024 |
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186. Appreciation, Motivation, and Compensation
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Oct 01, 2024 |
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185. Establishing Your Training Meeting Routine
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Sep 24, 2024 |
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184. Training Guidelines, Tips, and Suggestions - Part Six
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Sep 17, 2024 |
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183. Training Guidelines, Tips, and Suggestions - Part Five
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Sep 10, 2024 |
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182. Training Guidelines, Tips, and Suggestions - Part Four
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Sep 03, 2024 |
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181. Training Guidelines, Tips, and Suggestions - Part Three
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Aug 27, 2024 |
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180. Training Guidelines, Tips, and Suggestions - Part Two
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Aug 20, 2024 |
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179. Training Guidelines, Tips, and Suggestions - Part One
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Aug 13, 2024 |
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178. A Case Study of Knowing What Our Customers Really Want
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Aug 06, 2024 |
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177. Is it Time to Consider Staffing Upgrades?
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Jul 30, 2024 |
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176. Why Our Managers and Supervisors Often Fail
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Jul 23, 2024 |
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175. How Many Procedures Should My Company Have?
|
Jul 16, 2024 |
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174. How Can We Better Manage Customer Relationships?
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Jul 09, 2024 |
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173. How do I Address Conflict Within My Team?
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Jul 02, 2024 |
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172. A Key to Determining When the Team 'Gets it'
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Jun 25, 2024 |
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171. Getting Genuine Buy-in on Customer Service Expectations
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Jun 18, 2024 |
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170. How Can I Make Sure My Business is Scalable?
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Jun 11, 2024 |
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169. Three Priorities We Must Sacrifice to Grow
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Jun 04, 2024 |
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168. A Basic, Three-Step Manager Training Process
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May 28, 2024 |
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167. The Exact Moment I Knew We Were Going to Crush it
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May 21, 2024 |
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166. What are the Best Practices for Talent Acquisition and Retention?
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May 14, 2024 |
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165. How Can We Improve Our Operational Efficiency?
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May 07, 2024 |
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164. What are Effective Methods for Conducting Competitor Analysis?
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Apr 30, 2024 |
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163. A Case Study on How Not to Handle the Frustration of Rising Wages
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Apr 23, 2024 |
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162. What are Some Tips When Promoting a New Supervisor or Manager?
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Apr 16, 2024 |
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161. How Can We Develop a Stronger Company Culture?
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Apr 09, 2024 |
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160. Us Against the Solution Box
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Apr 02, 2024 |
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159. How Can I Define My Company's Competitive Advantage?
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Mar 26, 2024 |
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158. How Can I Better Understand My Target Market?
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Mar 19, 2024 |
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157. The Gift That Keeps on Giving
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Mar 12, 2024 |
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156. Perfect Procedures or Imperfect Processes?
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Mar 05, 2024 |
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155. What Went Wrong, Not Who Did Wrong
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Feb 27, 2024 |
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154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
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Feb 20, 2024 |
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153. When You're in Charge, How Will You be Held Accountable?
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Feb 13, 2024 |
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152. The Top Three Reasons Most Training Doesn't Work
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Feb 06, 2024 |
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151. Questions to Answer Before Doing More Work on Your Procedures
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Jan 30, 2024 |
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150. Do This so You Can Better Tell Your Story Later
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Jan 23, 2024 |
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149. Is Your Training Creating the Outcomes You Want?
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Jan 16, 2024 |
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148. What is Leadership?
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Jan 09, 2024 |
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147. How You Are Crushing it!
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Jan 02, 2024 |
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146. The Impact of Big Companies Buying Your Competitors
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Dec 26, 2023 |
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145. How to Tell if Hope is Our Strategy
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Dec 19, 2023 |
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144. Things We Tell Ourselves That Cripple Our Growth
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Dec 12, 2023 |
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143. The Two Greatest Lessons I Think Charlie Munger Shared
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Dec 05, 2023 |
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142. A Case Study on Poor Communication
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Nov 28, 2023 |
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141. What Will the Future You be Thankful For?
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Nov 21, 2023 |
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140. Who You Should, and Should Not, Listen to
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Nov 14, 2023 |
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139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
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Nov 07, 2023 |
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138. This Kind of Delegation is the Key to Freedom
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Oct 31, 2023 |
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137. My Selfish Reason For Figuring Out What's in it for the Employee
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Oct 24, 2023 |
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136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
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Oct 17, 2023 |
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135. A Common Leadership Mistake That Absolutely Fights Human Nature
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Oct 10, 2023 |
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134. Your Biggest Competitive Advantages Over Big Companies
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Oct 03, 2023 |
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133. You're Doing Better Than You Think
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Sep 26, 2023 |
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132. Ineffective Talking and Selling Points
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Sep 19, 2023 |
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131. When to Trust Your Marketing Provider and When to Push Back
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Sep 12, 2023 |
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130. Balancing Customer and Employee Needs
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Sep 05, 2023 |
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129. Ya, but This Generation is Different... OK. So now What?
|
Aug 29, 2023 |
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128. How do You Know When Training Has Been Successful?
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Aug 22, 2023 |
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127. Is it Appropriate to Fire Customers?
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Aug 15, 2023 |
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126. Why Decisions Should be Made at the Lowest Possible Level
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Aug 08, 2023 |
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125. What it Costs to Get the Freedom You Want
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Aug 01, 2023 |
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124. The Two Biggest Mistakes We Make When Making Any Improvement
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Jul 25, 2023 |
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123. The Number One Way to Improve Performance on Anything.
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Jul 18, 2023 |
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122. What are Cost of Goods Sold Expenses and Why Does it Matter?
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Jul 11, 2023 |
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121. What is Really Holding You Back?
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Jul 04, 2023 |
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120. The Three Types of Employee You Need to Know How to Fire
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Jun 27, 2023 |
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119. A Critical Sales Skill That is Rarely Talked About
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Jun 20, 2023 |
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118. The Costly Assumption We Make About Our Leaders and Managers
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Jun 13, 2023 |
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117. Which Costs More: Insufficient Skills or Misaligned Values?
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Jun 06, 2023 |
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116. When is a Procedure Appropriate?
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May 30, 2023 |
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115. Perhaps the Biggest Obstacle to Delegating Decision Making
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May 23, 2023 |
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114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5
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May 16, 2023 |
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113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4
|
May 09, 2023 |
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112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3
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May 02, 2023 |
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111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2
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Apr 25, 2023 |
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110. Rarely Discussed Understandings We Should Have About Our Customers, Part One
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Apr 18, 2023 |
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109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?
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Apr 11, 2023 |
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108. The Pendulum is Reversing
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Apr 04, 2023 |
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107. If I Give up Control, What Will be My Identity?
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Mar 28, 2023 |
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106. The Path to Holding People Accountable
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Mar 21, 2023 |
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105. How Much Training is the "Right" Amount?
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Mar 14, 2023 |
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104. Two Things That Will Fix Most of Your Process Failures
|
Mar 07, 2023 |
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103. Following Up On Revenue Opportunities
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Feb 28, 2023 |
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102. Some Solutions to Your Hiring Problem
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Feb 21, 2023 |
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101. I See Your "Building Trust" and I Raise You
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Feb 14, 2023 |
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100. Things Were Getting Really Hard. Turns Out it Was Because of Me.
|
Feb 07, 2023 |
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99. Be Like Mike
|
Jan 31, 2023 |
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98. Trying to be Nordstrom While Talking Value Like Walmart
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Jan 24, 2023 |
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97. How Much Profit is the Right Amount to Take?
|
Jan 17, 2023 |
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96. The Number One Reason Our Goals Are Not Met
|
Jan 10, 2023 |
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95. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 3
|
Jan 03, 2023 |
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94. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 2
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Dec 27, 2022 |
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93. I Thought I Was the Only One Who Felt This Way Until I Started Helping Other Business Owners, Part 1
|
Dec 20, 2022 |
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92. Our Customers Have Two Types of Problems and We Almost Always Focus on the Wrong One
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Dec 13, 2022 |
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91. Two Things to Consider if You Want a Solution to Stick
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Dec 06, 2022 |
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90. The Two Biggest Mistakes Business Owners Make With Financials
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Nov 29, 2022 |
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89. If Your Marketing Isn't Talking to Someone, it Isn't Talking to Anyone
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Nov 22, 2022 |
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88. So You Want to Hire a Salesperson...
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Nov 15, 2022 |
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87. Documenting Your Processes and Procedures Doesn’t Have to be a Huge Burden
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Nov 08, 2022 |
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86. What Does Effective Motivation Actually Look Like?
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Nov 01, 2022 |
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85. The Simplest Way to Increase Sales That Nobody Talks About
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Oct 25, 2022 |
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84. Why Don't Our Employees Really Get Our Safety and Liability Concerns?
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Oct 18, 2022 |
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83. A Simple Framework to Improve Your Team's Performance With Anything, Part Two
|
Oct 11, 2022 |
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82. A Simple Framework to Improve Your Team's Performance With Anything, Part One of Two
|
Oct 04, 2022 |
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81. A Good First Step for Getting Into Your Financials
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Sep 27, 2022 |
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80. Overcoming Our Inability to Truly Trust Our Employees
|
Sep 20, 2022 |
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79. Making Sure the Solution to Our Problem Sticks
|
Sep 13, 2022 |
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78. How do I Figure Out What I'm Trying to Build?
|
Sep 06, 2022 |
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77. The Single, Most Important, Thing You Need to Hold Your People Accountable
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Aug 30, 2022 |
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76. All I Really Need to Know About Managing People I Learned From the Movie Roadhouse
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Aug 23, 2022 |
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75. Overcoming Procrastination
|
Aug 16, 2022 |
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74. Is the Devil in the Details, or Should I Aim for Imperfect Progress?
|
Aug 09, 2022 |
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73. Overcoming Failure
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Aug 02, 2022 |
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72. Trying to Get More Done is Keeping Your Company From Growing
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Jul 26, 2022 |
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71. We Can do this the Easy Way or the Hard Way
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Jul 19, 2022 |
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70. A Life Altering Test Result
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Jul 12, 2022 |
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69. Modality Shift
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Jul 05, 2022 |
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68. Balancing Act
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Jun 28, 2022 |
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67. Teaching Your Team the Customer's Journey
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Jun 21, 2022 |
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66. Increasing Revenue
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Jun 14, 2022 |
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65. Keeping Your Business Safe
|
Jun 07, 2022 |
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64. Speaking the Customer's Language
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May 31, 2022 |
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63. The Crab Pot Theory
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May 24, 2022 |
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62. The Four Types of Conflict Resolution
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May 17, 2022 |
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61. The Top Reasons Our Employees Don't Do What We Need - Part Four
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May 10, 2022 |
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60. The Top Reasons Our Employees Don't Do What We Need - Part Three
|
May 03, 2022 |
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59. The Top Reason Employees Don't Do What We Need - Part Two
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Apr 26, 2022 |
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58. The Top Reasons Our Employees Don't Do What We Need - Part One
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Apr 19, 2022 |
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57. Are Your Conversations With Your Team Creating Freedom or a Permanent Job?
|
Apr 12, 2022 |
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56. What Got Me Here Won't Get Me There
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Apr 05, 2022 |
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55. We Offer Industry Leading Quality, Superior Customer Service, and Unbeatable Value – Just Like All Our Competitors!
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Mar 29, 2022 |
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54. The Best Way to Learn How to Coach or Motivate any Employee
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Mar 22, 2022 |
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53. How do I know I'm Fixing the Root Problem and Not Just a Symptom?
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Mar 15, 2022 |
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52. The Process Improvement Cycle
|
Mar 08, 2022 |
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51. What are the Key Elements of an Effective Procedure?
|
Mar 01, 2022 |
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50. A Step-by-step Guide to a Coaching Conversation
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Feb 22, 2022 |
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49. The One Reason to be Happy Tax Season is Upon Us
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Feb 15, 2022 |
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48. Is Perpetually Working 60-80 Hours per Week Really a Plan?
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Feb 08, 2022 |
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47. How do I Pick the Priorities I Should Focus on?
|
Feb 01, 2022 |
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46. Is Your Business Ready for the Recession?
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Jan 25, 2022 |
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45. How and When to Tell Applicants About the Negative Parts of the Job
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Jan 18, 2022 |
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44. The Number One Reason Your Goals Aren't Being Met
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Jan 11, 2022 |
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43. The 3-Legged Stool
|
Jan 04, 2022 |
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42. The One Word I Don't Let Myself or My Managers Use
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Dec 28, 2021 |
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41. Protected Classes
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Dec 21, 2021 |
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40. Comprehension, Not Communication
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Dec 14, 2021 |
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39. Deliberate, Effective Decision Making, Part Three
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Dec 07, 2021 |
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38. Deliberate, Effective Decision Making, Part Two
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Nov 30, 2021 |
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37. Deliberate, Effective Decision Making, Part One
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Nov 23, 2021 |
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36. Overcoming Your Leadership Weakness
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Nov 16, 2021 |
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35. Technical Skills Set the Floor, the Customer Experience Sets the Ceiling
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Nov 09, 2021 |
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34. Should Profits be Reinvested in the Company or Invested in Real Estate?
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Nov 02, 2021 |
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33. What's the one thing I would do differently if I could do it all over again?
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Oct 26, 2021 |
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32. How Does My Banker Make Decisions?
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Oct 19, 2021 |
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31. Training Your Leadership Team
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Oct 12, 2021 |
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30. Focus on Progress. Embrace Discomfort
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Oct 05, 2021 |
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29. Hiring in This Crazy Labor Market
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Sep 28, 2021 |
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28. Reading Your P&L
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Sep 21, 2021 |
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27. Primary Functions
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Sep 14, 2021 |
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26. HR Law
|
Sep 07, 2021 |
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25. The Number One Thing That Slows Progress For Business Owners
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Aug 31, 2021 |
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24. What's the Difference Between a Process, a Procedure and a Checklist?
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Aug 24, 2021 |
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23. The 'Seven Deadly Defects' Part Seven: Poor Leadership
|
Aug 17, 2021 |
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22. The Seven Deadly Defects, Part Six - Ineffective Sales and / or Marketing
|
Aug 10, 2021 |
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21. The Seven Deadly Defects, Part Five: Insufficient Cash Flow
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Aug 03, 2021 |
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20. The Seven Deadly Defects, Part Four: Not Effectively Assessing and Addressing Risk
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Jul 27, 2021 |
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19. The Seven Deadly Defects, Part Three: Ineffective or Nonexistent Processes
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Jul 20, 2021 |
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18. The Seven Deadly Defects, Part Two: Counterproductive Culture
|
Jul 13, 2021 |
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17. The Seven Deadly Defects, Part One: Poor Product, Service or Experience
|
Jul 06, 2021 |
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16. Delegating decisions, not tasks
|
Jun 29, 2021 |
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15. Creating a Succession Plan
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Jun 22, 2021 |
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14. Core Values
|
Jun 15, 2021 |
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13. How much training is necessary?
|
Jun 08, 2021 |
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12. What is my tax debt strategy?
|
Jun 01, 2021 |
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11. Now that I have some freedom, how do I stay engaged?
|
May 25, 2021 |
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10. I don't have enough time!
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May 18, 2021 |
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9. How do I forecast cash flow?
|
May 11, 2021 |
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8. Who are my key advisors?
|
May 04, 2021 |
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7. Identifying Future Leadership
|
Apr 27, 2021 |
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6. What are you building?
|
Apr 20, 2021 |
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5. What's in it for the employee?
|
Apr 13, 2021 |
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4. What's in it for the customer?
|
Apr 13, 2021 |
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3. What is my 'why'?
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Apr 13, 2021 |
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2. What exactly does 'Good Customer Service' mean anyway?
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Apr 13, 2021 |
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1. With so many priorities, how do I know which one to work on first?
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Apr 13, 2021 |