TECHtonic: Trends in Technology and Services
By Technology & Services Industry Association
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Category: Management
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Subscribers: 11
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Episodes: 129
Description
Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
| Episode | Date |
|---|---|
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126. Live from the 2026 TSIA Board Summit: Executive Leaders Debate the Future of Services
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May 15, 2026 |
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125. Outsourcing Impact: A New Playbook for Customer Success Leaders
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May 01, 2026 |
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124. Science Meets Strategy: Inside Agilent’s Growth Engine
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Apr 17, 2026 |
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123. How to Beat Bigger Competitors (Without Bigger Teams)
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Apr 03, 2026 |
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122. Staying Strategic in an AI-Driven Marketing World
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Mar 20, 2026 |
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121. Moving Beyond AI Experiments to Real Business Value
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Mar 06, 2026 |
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120. AI vs. Renewal vs. Churn: Who Wins in 2026?
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Feb 20, 2026 |
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119. How Leaders Turn AI Into Compounding Business Value
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Feb 06, 2026 |
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118. Are Micro Verticals the Key to AI Profitability?
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Jan 23, 2026 |
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117. The AI Economics™ Experts React to What Enterprise Tech Isn’t Saying Out Loud
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Jan 09, 2026 |
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116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
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Dec 05, 2025 |
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115. Accomplishing Field Service Excellence with Trust, Transparency, and Delivery
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Nov 21, 2025 |
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114. When AI Becomes the Strategy, Not the Tool
|
Nov 07, 2025 |
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113. What AI-Native Startups Teach Us About Enterprise Evolution
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Oct 24, 2025 |
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112. Modern Support at Scale
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Oct 10, 2025 |
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111. AI, Customer Success, and the Blurring Lines of Services
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Sep 26, 2025 |
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110. Rewriting the Rules of Work with Workday AI
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Sep 12, 2025 |
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109. The Future Belongs to Adaptive Expertise
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Aug 29, 2025 |
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108. Boring AI That Wins Big in the XaaS World
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Aug 15, 2025 |
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107. AI Isn’t Just a Feature It’s a Go-to-Market Strategy
|
Aug 01, 2025 |
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106. No Seats Just Value as Docusign Redefines Customer Success
|
Jul 18, 2025 |
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105. End of the Gut: AI Is the New Sales Instinct
|
Jul 04, 2025 |
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104. The Future of the Office is Intentional
|
Jun 20, 2025 |
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103. No Hype Just Stategy Real Lessons From Deploying AI in the Enterprise
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Jun 06, 2025 |
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102. Quoting the Future: AI, CPQ, and the PS Profit Revolution
|
May 23, 2025 |
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101. TSIA World INTERACT - Four Forces Changing Tech Business Models
|
May 09, 2025 |
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100. Highlights From the Best of TECHtonic
|
Apr 25, 2025 |
|
99. From Cost Center to Value Driver: The New ES Reality
|
Apr 11, 2025 |
|
98. IBM & AI: Redesigning Support for the Future
|
Mar 28, 2025 |
|
97. The Power of Ambient AI in Customer Support
|
Mar 14, 2025 |
|
96. The AI-Powered Future of B2B Marketing
|
Feb 28, 2025 |
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95. AI-Driven Sales and Professional Services: Insights from ZoomInfo
|
Feb 14, 2025 |
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94. Building a Business in a Competitive Market – Lessons from Specialty Coffee
|
Jan 31, 2025 |
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93. How the Future of Competitive Analysis is Redefining Sales Strategy
|
Jan 17, 2025 |
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92. Navigating the Next Phase of Your Tech Career
|
Jan 03, 2025 |
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91. The Future of Field Services: Harnessing AI for Precision and Productivity
|
Dec 06, 2024 |
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90. Excellence in AI: How Small Victories Drive Major Success
|
Nov 22, 2024 |
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89. Achieve Faster Deal Velocity Through Maximized Pricing Profitability
|
Nov 08, 2024 |
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88. AI and Revenue Generation - Transformative Use Cases for Tech Companies
|
Oct 25, 2024 |
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87. How to Navigate The Future of B2B Software Pricing
|
Oct 11, 2024 |
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86. Rapid AI-Powered Revenue Excellence
|
Sep 27, 2024 |
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85. The Metrics That Matter: How AI Is Reshaping Sales in Tech
|
Sep 13, 2024 |
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84. Applying the AI First Mentality to Revenue Generation
|
Aug 30, 2024 |
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83. The Hard Truth About Mastering Change Management
|
Aug 16, 2024 |
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82. Practical Ways to Unlock Revenue Growth with AI
|
Aug 02, 2024 |
|
TSIA Takes: Gainsight on How to Redefine Customer Success
|
Jul 26, 2024 |
|
81. Connecting the Dots: How Technology Providers Prove Their Business Value
|
Jul 19, 2024 |
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TSIA Takes: Salesforce and the Customer Success + Support Services Experiment
|
Jul 12, 2024 |
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80. Infor’s Guide to Future-Proofing Your Customer Success
|
Jul 05, 2024 |
|
79. Transformation and Innovation with Maptek's CEO
|
Jun 21, 2024 |
|
78. Unleashing the Power of AI in Educational Content Creation
|
Jun 07, 2024 |
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77. Executive Panel: Deploying AI to Optimize Customer Outcomes and Financial Results
|
May 24, 2024 |
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76. Scaling Customer Success with AI: A Deep Dive with Microsoft
|
May 10, 2024 |
|
75. Informatica’s Digital First Customer Experience
|
Apr 26, 2024 |
|
74. Crossing the Rubicon of Infrastructure Profitability
|
Apr 12, 2024 |
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73. The Art of Using AI to Build a Seamless Customer Experience with Dell
|
Mar 29, 2024 |
|
72. AI Sizzle vs AI Substance
|
Mar 15, 2024 |
|
71. Don’t Blink! Cisco on As-A-Service and AI
|
Mar 01, 2024 |
|
70. The State of Customer Success 2024 - A Fight for Survival
|
Feb 16, 2024 |
|
69. Change Management: The Key to AI Success
|
Feb 02, 2024 |
|
68. How to Go From Base Camper to Mountaineer?
|
Jan 19, 2024 |
|
67. Channel Partners and Technology Providers: A Team Sport Therapy Session
|
Jan 05, 2024 |
|
66. Redefining Customer Success with Salesforce and TSIA
|
Dec 08, 2023 |
|
65. The Differentiator Between Good and Great
|
Nov 24, 2023 |
|
64. The Intricacies of Digital Transformation with Deloitte
|
Nov 10, 2023 |
|
*Bonus Episode* AI Capabilities Integrations: Stay Ahead of the Curve
|
Nov 03, 2023 |
|
63. What Have We Learned?
|
Oct 27, 2023 |
|
62. Risk, Cash Flow, and Financial Health in SaaS: The Financial Advisor Interview
|
Oct 13, 2023 |
|
61. The Evolution of Customer Success and Renewals at HP Inc.
|
Sep 29, 2023 |
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60. Moment of Truth: Talking Customer Success with an Executive and Investor
|
Sep 15, 2023 |
|
59. Microsoft on Customer Success Today
|
Sep 01, 2023 |
|
58. How Culture Drives Results: Insights from a Culture Scientist
|
Aug 18, 2023 |
|
57. Looking to the Future: Professional Services at Salesforce
|
Aug 04, 2023 |
|
56. Profitability: Thoughts from a SaaS CEO
|
Jul 21, 2023 |
|
55. Insight from Dell: What Managed Services Means Today
|
Jul 07, 2023 |
|
54. A Win for Everybody: Talking Customer Success with Ernst & Young
|
Jun 23, 2023 |
|
53. Cognite’s Chief Product Officer on Nuance, Innovation, and Product
|
Jun 09, 2023 |
|
52. The Opportunities and Threats of AI for B2B Customers in 2023
|
May 26, 2023 |
|
51. XaaS at SimCorp: Selling Outcomes and Cost-Efficiently Growing Revenue
|
May 12, 2023 |
|
50. Customer Success: Meh-ga Insights from Gainsight
|
Apr 28, 2023 |
|
49. Data-Driven Everything: A Conversation with John Deere
|
Apr 14, 2023 |
|
48. Scaling Customer Success with RingCentral’s Resident Expert
|
Mar 31, 2023 |
|
47. Still a $21-Billion Dollar Industry? Face-to-Face Events in 2023
|
Mar 17, 2023 |
|
46. Making Renewals Easier: A Conversation with Blackline
|
Mar 03, 2023 |
|
45. The Science of Selling: A Chief Revenue Officer’s Perspective
|
Feb 17, 2023 |
|
44. Tactical Approaches to As-a-Service: A Conversation with IBM
|
Feb 03, 2023 |
|
43. Being a SaaS CEO in 2023
|
Jan 20, 2023 |
|
42. Customer Success–Product Management Handshake: A Conversation with Cisco
|
Jan 06, 2023 |
|
41. The Chief Customer Officer: Championing the Customer Experience
|
Dec 09, 2022 |
|
40. Customer-Centric: What Does It Really Mean?
|
Nov 25, 2022 |
|
39. Reborn into the Cloud
|
Nov 11, 2022 |
|
38. Researcher Hot Takes
|
Oct 28, 2022 |
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37. Why a Chief Revenue Officer is Indispensable
|
Oct 14, 2022 |
|
36. Strategic Moves to Grow Subscription Business
|
Sep 30, 2022 |
|
35. The Missing Pieces of Your B2B Customer Experience
|
Sep 16, 2022 |
|
34. The Uncomplicated Answer to Your Digital Customer Experience Transformation
|
Sep 02, 2022 |
|
33. The Tale of Two Grizzled Veterans of the Tech Industry
|
Aug 19, 2022 |
|
32. Hug the Bear
|
Aug 05, 2022 |
|
31. The Reality of Being an Effective Technology Leader - Take a Step
|
Jul 22, 2022 |
|
30. Across the Board: a Tech Leader’s Experience
|
Jul 08, 2022 |
|
29. A Profitable Vision: Pursuing Digital Transformation
|
Jun 24, 2022 |
|
28. Digital Hesitation: Is it Killing your Company?
|
Jun 10, 2022 |
|
27. Products that Climb the Value Ladder
|
May 27, 2022 |
|
26. Compelling Digital Content and the Future of Customer Education
|
May 13, 2022 |
|
25. Healthcare vs. Technology Industry: Spot the Difference
|
Apr 29, 2022 |
|
24. CDW: On Becoming THE End-to-End Technology Solution Provider
|
Apr 15, 2022 |
|
23. X-as-a-Service: Everything You Need to Know to Start the Journey
|
Apr 01, 2022 |
|
22. Ethical Dilemmas in Customer Success
|
Mar 18, 2022 |
|
21. The Spiral Career Growth Blueprint
|
Mar 04, 2022 |
|
20. How to Use the Customer Experience to Drive Digital Transformation
|
Feb 18, 2022 |
|
19. Customer-Led Growth
|
Feb 04, 2022 |
|
18. Impacting the Customer Experience Through Data Analytics
|
Jan 21, 2022 |
|
17. How the Value Propositions of Technology Products are Changing
|
Jan 07, 2022 |
|
16. What Customers Really Want
|
Dec 10, 2021 |
|
15. Services Portfolio Offers
|
Nov 26, 2021 |
|
14. Scale Your Customer Success Organization for the Future
|
Nov 12, 2021 |
|
13. Zone to Win
|
Oct 29, 2021 |
|
12. The Hybrid Workforce
|
Oct 15, 2021 |
|
11. Women in Tech: A Book for Guys
|
Oct 01, 2021 |
|
10. The Case for Transformation
|
Sep 17, 2021 |
|
9. Role of the Channel with XaaS Offers
|
Sep 03, 2021 |
|
8. The Role of Sales in XaaS Transformation
|
Aug 20, 2021 |
|
7. Product Led Growth
|
Aug 06, 2021 |
|
6. Adoption Aptitude
|
Jul 23, 2021 |
|
5. Analytics Driven Insights
|
Jul 09, 2021 |
|
4. Signal Liquidity
|
Jun 25, 2021 |
|
3. Robust XaaS Revenues
|
Jun 11, 2021 |
|
2. Low Friction Land
|
May 28, 2021 |
|
1. Overview: The Haves and Have Nots
|
Apr 20, 2021 |