How to Lend Money to Strangers

By Brendan le Grange

Listen to a podcast, please open Podcast Republic app. Available on Google Play Store.


Category: Management

Open in Apple Podcasts


Open RSS feed


Open Website


Rate for this podcast

Subscribers: 9
Reviews: 0

Description

A podcast about lending in all its forms and in all the markets in which it takes place, however diverse those markets may be. In fact, it’s a case of ‘the more diverse the better’ with guests from Manila to Moscow, from Mumbai to Madrid, and from Shenzen to Chicago. I am the host, Brendan le Grange, and I have spent the last twenty years working in - or alongside - lenders across Africa, Asia, and Europe and I’ll be using that experience to find and learn from industry insiders in a series of weekly interviews. Sometimes, those interviews discuss the inspiration behind a new start-up, sometimes they look back at a career spent at the lending coal face, and sometimes they explore where the latest technologies might take us. In the end, if it shapes a lending decision, we’ll talk about how. You can join us every Thursday here, or wherever you prefer to find your podcasts. And you can find written transcripts and more content can be found at www.HowToLendMoneytoStrangers.show

Episode Date
Building an all-in-one credit platform, with Ash Bhatt (Pillar)
40:21

As a three-time immigrant myself, I’m always going to pay attention when I hear that’s there’s a new fintech in town building credit that moves with you, doubly so when one of the co-founders of that fintech is Ash Bhatt who I first met when he was Head of Lending at Revolut, for the US and UK markets. Ash has used that international experience, and his own experience as an immigrant in London, to build Pillar as an all-in-one credit platform for anyone who finds themselves excluded from the traditional credit marketplace.

As you know, the person who has withdrawn cash on the credit card is deemed high-risk, but when the person is actually withdrawing the cash why wouldn't the credit card company give them a prompt saying, “hey, did you realise if you do this, your score may go down?”

Pillar will help consumers build credit scores, maintain those scores, and access credit all in one place, and you can learn more - and join their waiting list - at https://www.hellopillar.com/

This is also my first in-person recording, and while I need to improve my mic discipline, I hope the more interactive feel outweighs the little patches of poor audio.

If you’re interested in the risk-based pricing study I mentioned, you can read a summary on my LinkedIn page here: https://www.linkedin.com/pulse/increased-price-transparency-shake-up-hong-kong-loan-market-brendan/

And the full discussion with Misha Esipov of Nova Credit, where we cover related topics, is episode 11 - https://www.howtolendmoneytostrangers.show/episodes/episode-11

Or if it is me you're after, you can find me on my LinkedIn page (feel free to connect), and my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

May 19, 2022
Consumer protection in Inclusive Finance, with Jayshree Venkatesan (Center for Financial Inclusion)
36:58

It used to be that developing markets suffered because they didn’t have physical bank branches. And as a result, a lot of innovation sought to find workarounds that the developed markets just didn't need.

But now that none of us have physical branches, the solutions built in the developing markets have the freedom to spread globally. I’ve spoken about this before in the context of fintech, but today we look at how what we learn about responsible lending and safe banking experiences in the developing world, might help us build the same in the developed world.   Join me and Jayshree Venkatesan from Center for Financial Inclusion as we chat about her latest research on the topic.   You can sign-up to the Responsible Finance Forum mailing list by clicking here and plan for Financial Inclusion Week (October 17 to 20) over at www.financialinclusionweek.org  

That 99% Invisible episode on curb cuts can be found here: https://99percentinvisible.org/episode/curb-cuts/ 

Or if it is me you're after, you can find me on my LinkedIn page (feel free to connect), and my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

May 12, 2022
Active credit building, with Sho Sugihara (Pave)
38:22

I’ve recently moved and now I have an electric stovetop, the old-fashioned type that stays hot for ages. When I inevitably place a stray hand on a still-hot plate, it’ll take my nerve impulses about 15 milliseconds to reach my brain, add a bit of processing time and allow for the return journey, and in under a fifth of a second, my hand will move away. The process is so fast because the brain wants to give my arm the instructions it needs while it is still useful to do so. Pave takes a similar approach to credit management.

Allow me to quickly repurpose that hotplate scenario: if you take an action today that will unknowingly harm your credit profile, it will take the ‘credit nerve impulses’ two to three months to reach the credit bureau, another month for the impact of that action to be reflected in your credit score for the first time, another couple of months to notice the downward trend, and then more time for you to investigate the true cause - so maybe six months.

That’s not fast enough to be useful, because even if you make a complete u-turn, you’ll have six months of negative impact still in the bank, as it were. So for the next sixth months, you’ll just have to trust that the compromises you’re making are paying off. That takes a lot of discipline. And it is worse than that because most of us have to follow a trial-and-error approach to credit building, so for many they’ll make the right change, see no impact, and try something else.

Sho Sugihara built Pave to try and fix this, providing credit feedback fast enough to influence outcomes, supported by human credit experts that remove the guesswork, and credit products that actively stop you missing a bill payment. Join us to learn more about the hows and whys.

You can learn more about Pave at https://www.paveapp.com/ (you’ll find a link for potential partners there, too, while their quite excellent blog is at https://www.paveapp.com/blog)

Or if you prefer the big social media platforms, they’ll be at LinkedIn / Instagram / Facebook / Twitter

And if you want to speak to Sho directly, you can find him on LinkedIn or email him at sho@paveapp.com

If your heartstrings were tugged, you can learn about The Big Issue here, while if it was your ambition that got all riled up, you can find Entrepreneur First here

Or if it is me you're after, you can find me on my LinkedIn page (feel free to connect), and my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

May 05, 2022
Financing smart agriculture, with Allan Tollo (MyFugo)
29:40

I know the voiceover says this is my 38th show, but a quick reshuffle means it is actually the 40th, still, my message remains the same - MyFugo is possibly the best representation I've seen to date of the benefit that credit can bring to previously underserved markets.

I’ve gotten excited about mortgages as a tool for wealth creation, Ivy League student loans as a route to well-paying international careers, and SME loans as a root to economic progress, but MyFugo’s wraparound service for smallholder dairy farmers stands to benefit so many sectors of the Kenyan economy.

Join me and Allan Tollo, founder and CEO, to find out how.

You can find MyFugo on their homepage here - http://myfugo.com/our-team/ - but also, as Allan mentioned, on many of the big social media platforms, including Facebook where they are most active - https://www.facebook.com/myfugoApp/

You can also learn more about ConfirmU and our gamified psychometric scores at https://confirmu.com/ or on episode 24 of this show https://www.howtolendmoneytostrangers.show/episodes/episode-24

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Keep well,

Brendan

Apr 28, 2022
The cards are alright... for now, with Liz Ruddick (FICO)
28:12

Liz Ruddick is the author of the UK Cards Report, FICO’s go-to resources for anyone working in the UK card industry. This means Liz is perfectly placed to put the latest card trends in perspective, and it’s another case of ‘it could be worse’.

The cost of living is rising around the world, so things may yet turn bad, but for now, consumers are spending relatively well and reigning in their balances. But… “lenders will need to be vigilant to any further increases in missed payments in the coming months and ensure that they are offering support to customers where it’s needed”.

Join us to find out more about these trends – and now covering the US and Canadian markets, too.

You can find Liz Ruddick on LinkedIn and her report on the UK card market in more detail at https://www.fico.com/blogs/uk-cards-trends-good-performance-despite-rising-living-costs

While you can of course learn more about FICO and their product/ services by visiting their home page at https://www.fico.com/

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Keep well,

Brendan

Apr 21, 2022
Expanding access to micro-credit and micro-incomes, with Adam Rice (AssetDirect)
36:53

This is not investment advice, but I’m going to put it out there: Adam Rice is one of the most exciting entrepreneurs I’ve spoken to on this show, with AssetDirect a bold embodiment of his ambitions - providing access to credit to underserved populations in Canada and now around the world. That alone is great, I love an ‘access to credit’ story on this show, but there is another layer to it, by turning existing pillars of their communities into his sales network, Adam is also creating new income streams for corner store owners, rickshaw drivers, and other micro-entrepreneurs.

And he is poised to build “the largest network of financial sales agents the world has ever seen”.

Join us in this episode to get as excited as I am.

To learn more about AssetDirect head on over to https://www.assetdirect.io/ (or to learn more about CreditLinks specifically, https://www.creditlinks.in/

While their crowdfunding campaign is at https://www.frontfundr.com/assetdirect

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Keep well,

Brendan

Apr 14, 2022
Purposeful BNPL in an emerging market, with Mark McChlery (PayJustNow)
34:43

My career in consumer credit started in South Africa, a little over twenty years ago, when making access to credit fairer for the lower tiers of the economic pyramid meant investing resources to build better credit scores so that we could bring our rates below the statutory maximum. We were young and idealistic, but still, by starting with a lender’s mindset we figured that the answer lay in an iteration of small improvements that might bring APRs down little by little.

And perhaps, if I was asked then where rates would be today, success would have seen average APRs down from around 60% to maybe 40%, or even 30% if I’d been feeling optimistic. But not 0%.

Of course not, that would’ve been crazy. Except, as it turns out, it wasn’t.

By re-imaging what a budgeting tool could look like, PayJustNow, a South African BNPL with a purpose, have created an interest-free three-month instalment offering for those often overlooked by the big credit ptoviders. In this episode, I speak to Mark McChlery (co-founder Chief Data and Analytics Officer) to hear about the philosophy behind the business, and how they’re building tools for consumers and the communities in which they exist.

You can find out all you need to know about PayJustNow at https://payjustnow.com/

Or to learn more about Weaver FinTech, their holding company, head over to https://www.weaverfintech.com/

And if you’d like to see the FOM x Kolisi shoes mentioned, you can check those out over here: https://freedomofmovement.co.za/product-category/men/mens-footwear/

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Keep well,

Brendan

Apr 07, 2022
Open banking is mainstream, with James Varga (DirectID)
33:25

No one will give you a job until you have work experience. No one will extend you credit until you have a credit history. Two absurdities that have existed long enough to become absolute cliches, and yet they somehow persist. And more than that, they’re two hurdles that are easier to overcome if you come from money - maybe you’ve got an aunt who could have a word with the bank’s CEO…

Well, that’s actually changing now. We’ve spoken about Open Banking before, quite recently actually, but in today’s discussion with James Varga of DirectID we really zoom into the impact that analysis all financial data - debit, credit, and otherwise - can have on expanding access to credit, and how it can remove the need for the self-sabotaging credit score management tactics of old.

DirectID is leveraging Open Finance and bank statement data to help lenders understand their customers throughout the credit risk lifecycle, and they’re hiring - so if you want to learn more about the product offering, head on over to www.direct.id or if you want to help build those products, it’s www.direct.id/company/careers

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Keep well,

Brendan

 

Mar 31, 2022
Can the blockchain solve ‘identity’, with Jonathan Camilleri Bowman (Sekuritance)
37:58

It’s weird: when I moved house, the world suddenly stopped while everyone waited for me to get a new utility bill, at which point we resumed normal service with me once again a verified real-life person. We've said it on this show before, but there has to be a better way to prove identities than a utility bill, a signature, and an unchangeable government-issued number of some sorts…

And of course, there is, but none of the ones we’ve discussed to date felt complete, which is why I was keen to speak to Jonathan Camilleri Bowman. Having got too-often bumped into issues when trying to verify identities for his earlier business, he founded Sekuritance as a CeFi and DeFi RegTech ecosystem that could provide a one-stop-shop on all compliance needs.

So in this episode we chat about what that means and whether the auditable nature of the blockchain might offer a solution to solving the identity problem.

You can learn more about Sekuritance on their homepage - www.sekuritance.com - and while their academy is not up yet, you can find more details on the Oxford University Blockchain course here

 

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

 

Mar 24, 2022
Open Banking in Greece and beyond, with Dimitris Petrilis (Infin8)
19:26

We’ve spoken about Open Banking on this show before, often from the perspective of how to use the data, and often with a UK-centric point-of-view given the early lead we’ve seen the region take in terms of large-scale adoption.

In today’s episode, we’re moving further afield and taking a look under the hood, as it were, with Dimitris Petrilis from Infin8, and also adding a little context of the Greek fintech landscape.

You can learn more about Infin8 and their European Open Banking at www.infin8.eu

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

 

Mar 17, 2022
Touch and tech in African consumer loans, with Michiel le Roux (Unifi Credit)
27:43

Not every hot new name in consumer lending is some smartphone-native app underpinned by a quiver of machine learning algorithms. But also, not every hot new name in consumer lending is actually making a profit.

This is why Michiel le Roux, Group CEO of Unifi Credit is taking on sub-Saharan Africa with a ‘touch and tech’ approach. A good ol’ fashioned branch network provides a route into the system for consumers, but as data is generated limits grow and transactions can move fully digital - a best of both worlds approach that doesn’t leave the less tech-savvy behind.

In this episode, we chat about growing a continent-wide lending business out of Zambia, and building a scalable business off the back of better data management.

The best place to find out more about Michiel and Unifi Credit is their homepage (www.unifi.credit) - and as mentioned, they’re growing, so if you’re interested in working with them that’s here.

And, hey, if you’re in South Africa and you’re looking for a multi-asset, multi-strategy manager of alternative investment funds and co-investment platforms have a look at www.westbrooke.co.za  (and tell Duncan I sent you 🤣)

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

 

Mar 10, 2022
Learning from our lending mistakes, with James Lambridis (DebtMD)
28:47

Not every loan made to a stranger is a good one, sometimes the lender suffers as a result, almost always the borrower does. On this show, we often talk about how to mitigate the pain felt by lenders, upfront or after the fact, but we’ve also scratched the surface when it comes to taking the customer’s point-of-view - in today’s episode, I want to go a level deeper.

Which is why I’m speaking to James Lambridis of DebtMD. James and his team help consumers that are in tricky debt situations, regain control. In other words, they’re well-placed to be the mouthpiece for the consumer, feeding back to us any lessons that we might be able to gather from miss-made or miss-managed loans. After all, we learn the most from our mistakes.

You can learn more about DebtMD via their website and in particular via their blog

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), while you can find my action-adventure novels on Amazon, some versions even for free.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me via the contact page on this site.

Regards,

Brendan

Mar 03, 2022
Lending against assets, all assets, with James Constantinou (Prestige Pawnbrokers)
29:07

Where do you go next when you already have your own show on Channel 4? Well, to HTLMTS apparently 😁

In today’s episode, I speak to the founder of Prestige Pawnbrokers and star of Posh Pawn, James Constantinou. It was a slightly left-field booking for me when the idea was first floated, but then I realised that the much-maligned pawnbroking model can also be a disruptive approach to asset-backed lending. What would you do if you needed funds to start a business?

Mortgage your house?

That’s often your only option, but what if you don’t need that much or you don’t need the money for all that long? Why can’t you leverage your smaller assets? Maybe you have a nice watch or some jewellery, a painting, or a signed first-edition you inherited from your gran. Why can’t you take those into the bank to borrow against? The simple answer is because no bank manager is going to go through the trouble of valuing your stuff… but a pawnbroker will and therein lies the rub.

You can learn more about Prestige Pawnbrokers on their home page, or on their Twitter or Insta

They also have an app for Apple and Android

I watched the show Posh Pawn on YouTube, but it’s probably easiest to find it via their site here

 

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect while there), and if you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Feb 24, 2022
Consumers and their credit data, with Kelli Fielding (TransUnion)
24:35

I spent several years creating industry-level research for one of the big credit bureaus, first in Asia and then in Europe. During that time, one of my defining projects was a deep dive into the value generated by consumers monitoring their own credit reports. Prior to my study, I'd only seen this addressed as a single question: do consumers who monitor their own credit data regularly, see improving credit scores?

But that’s not a specific enough question to understand the nuance… sure, if you were only going to pick one metric to track that would be the one but the fact is consumers can monitor their credit for many reasons, and those varying reasons can dilute the observable benefit.

You can read more about what I found here, but the reason I’m calling it out is that even five years ago the interaction between consumers and their own credit data was complex, and it’s only become more complex with the emergence of Open Data. So in today’s episode of HTLMTS I speak to Kelli Fielding, TransUnion UK’s Head of Consumer Interactive, to learn more.

As Kelli mentions in our chat, your best place to start learning more about TransUnion is their homepage

Or you can find Kelli Fielding herself on LinkedIn

And you can also learn more about Monevo, as you’d expect, at monevo.com

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect while there), and if you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Feb 17, 2022
Lending against crypto assets, with Phil Blows (AQRU)
33:19

We owe this episode to a comment Praveen Sinha made in episode 15. Praveen was talking about the trends to watch in fintech/ lending in India and mentioned cryptocurrency as an asset he'd love to lend against, not least of all for the global scope it could add to his business.

And that stuck in my mind. So when I learned of AQRU and the fact that they were paying actual money interest on crypto deposits, I wondered if we could put two and two together - after all, wouldn't the first step in treating crypto like a real asset look at a lot like that?

But I know so little about crypto that we had to start by taking a few steps back. Join us to learn more about the current state of the crypto market and what it might take to turn it into an asset a lender might consider to be suitable security.

You can learn more about AQRU on their website: www.aqru.io

You can find - and chat to - Phil on LinkedIn

You can find Phil’s own book - The Money Triangle - and the one he mentioned - A Beautiful Constraint - both on Amazon

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect while there), and if you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Feb 10, 2022
Fixing vendor finance, with Alex Armitage (Nectarine Credit)
22:03

For the last 20 years, I've been delivering lending projects across the credit life-cycle and around the world, but always focused on the consumer. The only time I've come into contact with small business lending is on the very fringes when we've used a business owners personal credit report to estimate the risk of their new business. Or, in other words, I've only ever seen half of the picture.

I started to address this in Episode 25, with Alek Koenig, but there’s so much more to learn. So today we’re back talking about lending to SMEs, with Alex Armitage. Alex is the founder and CEO of Nectarine Credit, a Canadian fintech that’s built a marketplace that brings together borrowers and lenders in the vendor finance arena, taking a process that used to take weeks down into one that can take only a few hours.

You can learn more about Nectarine Credit on www.nectarinecredit.com or by clicking here

You can find Alex on his LinkedIn page here

You can learn more about myself, Brendan le Grange, on my LinkedIn page (and while you're there, send me a connection request)

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Feb 03, 2022
A global career in collections, with Chris Somervell
36:57

New Zealand might be forgotten from world maps so often that it’s become a meme, but that didn’t stop today’s guest from taking his career truly global. Chris Somervell’s has worked in eight countries while away from home, predominantly managing collections operations.

And that’s what we discuss: lessons learned as technology developed and cultures changed alongside him, and a fundamental reimagining of what it could mean to work in collections.

You can find Chris on his LinkedIn page (or out sailing)

You can learn more about myself, Brendan le Grange, on my LinkedIn page (and while you're there, send me a connection request)

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Jan 27, 2022
What is an identity, with Jaime Ramirez (Preventor)
19:03

In episode 17 of this show, John Cannon said of identity that “when you really sit down and think about it, in the digital world, it is broken."

On the back of that statement, we could hardly leave it to just the one discussion, so in this episode, I’m talking to Jaime Ramirez, founder and CEO of Preventor, a Miami-based fintech that’s building the next generation in ID verification and financial crime risk management. We talk about the challenges of verifying identity in an increasingly online and increasingly global marketplace.

You can learn more about Preventor on their home page

You can contact Jaime directly via his LinkedIn page

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Jan 20, 2022
Seamless working capital finance, with Alek Koenig (Settle)
21:22

A lender will always want to know as much as possible about a business’ health before extending credit. That’s not changed, but until recently the only data that could help in that regard was slow and expensive to produce. And in turn, SME loan application processes were slow and expensive to complete. To make matters worse, these slow and expensively-produced numbers are seldom fit for purpose, even the old faithful financial reports are only a summary of what was actually happening, not a deep dive into the business mechanics.

This is maybe why some entrepreneurs, like Alek Koenig, are solving the problem by circumventing financial reports and going straight to the source.

“But the reality of Settle was, I was using this accounts payable software and I just thought it was the worst product I'd ever used… so I was like, hey, why don't we just build better accounts payable software? So that's when I was thinking about my background in credit and lending, and thinking, well, if we could combine this accounts payable software with lending, then we could actually make the product 10x better and actually help these businesses out.”

In this episode, we talk about consumer lending and SME lending, about creating the data you need to lend against, about removing friction, and about transitioning from traditional credit to start-up and from employee to entrepreneur.

You can learn more about Settle and how to work with them on their homepage

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Jan 13, 2022
Gamifying credit scores for the unbanked, with Yatir Zaluski, Niharika Bhargava, and Jacobus Eksteen (ConfirmU)
35:11

I've worked in consumer credit for 20 years, but I think the first time that I heard of anybody trying to use a psychometric-based scorecard for making credit decisions was over a few beers with my friend Sam, who has a psychology degree and works in marketing. And I dismissed that because I figured these aren't my customers. In many ways, though, the fact that they weren’t my customers, as a traditional lender, was the problem.

In this episode, I look at how ConfirmU - the fintech that I have recently joined as Chief Solution Architect - is using elements of psychometrics and gamification to build credit scores for the unbanked, without the need for credit histories, smartphones, or technical literacy.

You can learn more about ConfirmU at their website, or by reaching out directly to Yatir by emailing yatir@confirmu.com or by finding him on his LinkedIn

Niharika is on LinkedIn, too, or you can click to learn more about her stand-alone psychometric business - Psych4u

Matogen Applied Insights have their homepage here, or you can once again find Jacobus on LinkedIn.

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Jan 06, 2022
Credit scoring in Nigeria, from Jes Freemantle (Stratus Credit Consultancy)
27:56

In the very first episode of HTLMTS, Raymond Anderson mentioned a consultant who’d served as something of a mentor to him – Jes Freemantle. So it feels fitting that, to wrap up the year and the first season of the show, we have Jes himself on, talking about his current project building bureaus scores in Nigeria, as well as a career spent as a scorecard pioneer.

Jes runs Stratus Credit Consultancy and can be found via LinkedIn

You can learn more about Credit Registry and their SMARTScore at https://www.creditregistry.ng/category/smartscore/

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Dec 23, 2021
Lending against talent, with Joel Frisch (Prodigy Finance)
31:49

Back of the envelope, according to Poets and Quants, a Harvard MBA will set you back $130,000 per year once you've added in all the extra costs, maybe knocked down to $100,000 if you get yourself a scholarship.

That's already a lot of money if you're an up-and-coming American executive, but it is it even more if you're living and working in the developing world.

One hundred thousand dollars is R1.6 million back in South Africa, which is pretty much what I got earlier this year for selling my two-bed/ two-bath house in the financial district. In India, it's 6 times what a Google search tells me is the average annual salary of a data scientist.

The rewards are worth it, but that level of outlay is simply unattainable for the vast majority of people. This is, of course, where a student loan would normally fit in, but how many Indian lenders are going to give that much money to someone they know is leaving the country? Probably none. How many South African lenders? 

Well, actually, at least one, sort of, Prodigy Finance is headquartered in London but with two out of three founders being countrymen of mine, I feel like I can round that one up.

In this episode of HTLMTS I speak to Joel Frisch, Prodigy's Head of Global Acquisition, about investing in talent and lending to international students for world-leading post grad studies.

Because the hardest thing about getting into Harvard should be getting into Harvard, not getting approved for a loan.

You can learn more about Prodigy Finance at https://prodigyfinance.com/

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Dec 16, 2021
Expanding the definition of credit bureau data, with Jon Roughley (Experian)
35:04

It used to be that to speak about credit bureau data, was to speak about defaults. But negative banking data became comprehensive banking data, became comprehensive financial services data, became comprehensive financial services, telco, and insurance data...

...And that expansion continues, as all sorts of new and open data sources are brought into the fold.

Talking to me about the expanding definition of credit bureau data is Jon Roughley, Experian's Global Head of Data Exchange. We talk about Experian's Boost, we talk about Open Banking in general, and we talk about the global innovation exchange.

You can learn more about Experian on their home page 

You can learn more about Jon Roughley on his LinkedIn page

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Dec 09, 2021
The Russian consumer credit landscape, with Igor Propopenko (Experian)
25:23

I've always been interested in emerging markets, which early in my career meant the BRICs - Brazil, Russia, India, and China (and, yes, South Africa, but I've always felt we squeezed ourselves a little uncomfortably into that one.

But I digress, my main point is that today it seems that we're hearing from Brazil (with Nubank) and India and China (with a bag full of unicorns each). But Russia, I think after a few fingers got burnt on failed entries earlier in the century, seems to have slipped into the background.

To address this, and just because I've always been fascinated by the country, I speak to Experian Russia's Igor Propopenko. We chat about the current consumer credit landscape, about the growth that has shaped the market as it is today, and about the trends likely to shape its next twenty years.

You can learn more about myself, Brendan le Grange, on my LinkedIn page 

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

You can also find my pulpy action-adventure novels in all their formats on Amazon

Dec 02, 2021
Building better collections processes, with Dylan Jones (IE Hub)
29:30

Level with me, how often do you really go to the dentist? Is it every 6 months like they tell you to?

Look, I’m not here to judge you, I’ve certainly missed my share of recommended appointments, and it’s not because I don’t believe there’s a benefit to doing so, it’s just that avoiding unpleasant tasks is always an attractive option when the alternative is doing an unpleasant task.

The same bad habit can be seen at play in collections where consumers, fearing an angry phone call, delay making contact, sometimes until it is too late. This is where IE Hub comes into the picture. IE Hub is a UK-based fintech that simplifies the creation of consumer income and expenditure reports - the “I” and the “E” of the name. These reports provide data that guides the entire collections process, and are entirely necessary, but in their current form they can take hours to complete, hours that may have to be repeated over and over as each lender follows their own parallel collections path.

And that’s more than just a discomfort or an inconvenience - though the impact of that on consumer mental health is enough of a reason. Uncomfortable and inconvenienced consumers tend to rush through the process and the accuracy of responses can fall as a result. IE Hub wants to address this by streamlining the first I&E creation and then by making it sharable, so that it can also be the only I&E - and in this episode of HTLMTS, I speak Dylan Jones, CEO of IE Hub to find out ‘how’ and ‘why’.

You can learn more about Dylan Jones on his LinkedIn page

You can learn more about IE Hub via their home page

You can hear related thoughts on customer-centric collections in my interview with Terry Franklin here.

You can learn more about myself, Brendan le Grange, on my LinkedIn page and find my pulpy action-adventure novels in all their formats on Amazon

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

 

Nov 25, 2021
Accelerating BNPL in Spain, with Jaime Marin Merlo (Fiizy)
23:27

Is this another BNPL episode? Of course, it is.

But what can I say, the world seems to have an unquenchable thirst for the model right now 😁

Plus, this one is a little different as I’m now speaking to a BNPL provider, but rather to Jaime Marín Merlo of Fiizy, an Estonian fintech that focuses on bringing lenders and merchants into that BNPL boom.

Jaime is the director of business development for Fiizy’s Spanish ambitions, but we touch on the LATAM market too. We talk about the limits of the Spanish data environment; we talk about the new customer niches BNPL is opening up; and we talk about the win-win-win situation that can arise for lenders, consumers, and merchants alike when the model is well-implemented; but we also talk about what can go wrong if it isn't.

You can learn more about Fiizy at their website

You can contact Jaime via his LinkedIn page or by emailing him at jaime.marin.merlo@fiizy.com

You can find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Nov 18, 2021
Fraud and identity trends, with John Cannon (Oakford Consulting)
32:27

My very first job was building models to catch credit card fraud, at that time we were most concerned with counterfeited cards, then lost/ stolen cards, and in third place at best came identity fraud. It was an emerging threat, and we were hearing word of the likes of Hunter being rolled out in the bigger markets, but we were able to keep a pretty good handle on it with a system my boss had cobbled together in an Access database.

Then online channels started to emerge, but they were so insignificant early on that we could throw countless extra checks at those, not worrying if - and indeed hoping that - applicants would get fed up and apply via traditional channels instead. And that was only twenty years ago. Today, though, the fraud landscape is very, very different. Chip and PIN has got a grip on counterfeit fraud, and identity fraud has become far more complicated.

“And I've said this many, many times: when you really sit down and think about it, identity in the digital world... it is broken in many ways”

In this episode of HTLMTS I speak to John Cannon of Oakford Consulting about the changes that have occurred in fraud prevention over the last few decades, and about what it takes to defend an organisation against fraud today.

You can contact John Cannon via his LinkedIn page or by emailing him at john.cannon@oakfordconsulting.co.uk

You can find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Nov 11, 2021
Resilient Canadian consumers are looking forward to growth, with Matt Fabian (TransUnion)
33:54

In this week’s episode of HTLMTS, I speak to Matt Fabian, TransUnion Canada's Director for Research and Consulting. Matt spoke to me about the credit resilience he’s seen displayed during the COVID-19 pandemic and the early shoots of growth that have recently become visible.

And also about BNPL and whether these new lenders might nip in and gather that growth for themselves before the big players have time to react. Matt has over 20 years of experience in Canadian financial services and access to a treasure trove of data, so he’s perfectly placed to fill us all in.

You can find more of Matt's work at https://www.transunion.ca/business and more on the Pulse studies he mentioned at https://www.transunion.ca/consumer-pulse-study

You can hear more about lending to immigrants on episode 11 of this show

You can find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Nov 04, 2021
Modern lending In India, with Praveen Sinha and Amit Pandey (Pincap)
32:04

Powered by a growing middle class and a more connected rural population, the Indian consumer credit economy is carrying a lot of momentum, as is the market for MSME loans. And where most fast-growing markets are small, this is obviously not the case with India, where 1.4 billion people and nearly 50 million SMEs live.

Add to that, a history of digitalisation and innovation and it’s market you really shouldn’t ignore. Albeit, until now, I largely have, barring a couple of years where I had a passing oversight of some loan portfolios there.

So, to get me up to speed, I speak to Praveen Sinha, serial entrepreneur and co-founder of PinCap, and Amit Pandey, CEO of PinCap.

We spoke broadly about fintech in India, about alternative data for consumer and MSME loans, and about super-charged growth segments.

You can also find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Oct 28, 2021
Consumer credit in the Nordics, with Jakob Færgeman (Experian)
31:53

The Vikings are coming! The Vikings are coming!

For a long time, the Nordic financial services market was a geographically contained one, with just 25 million consumers spread across the four major Nordic nations, growth of even the best business models could be capped. But not anymore, with digital channels providing a route to the rest of the world, several Nordics fintechs are following in the wake of Klarna.

So to get a better handle on the local forces shaping the Nordic consumer credit landscape, I spoke to Jakob Faergeman of Experian. We spoke about BNPL, Open Banking, and fintech in general; we spoke about the impact of COVID-19, and we spoke about regulation.

You can also find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Oct 21, 2021
A Hong Kong market update with Dr Francis Lau
27:05

Hong Kong is a small market, smaller still in the shadow of the Chinese Mainland market which we explored in episode 4 of How to Lend Money to Strangers. That said, its high concentration of low-risk/ high-income consumers make it a useful training ground for lenders looking to target prime and better customers.

In this thirteenth episode 13 of HTLMTS I speak to Dr Francis Lau about the strength of the residential housing market post-COVID, about the emergence of virtual banks, and the growing line of competitors for credit card issuers.

The KPMG report on Hong Kong banking which Francis referenced can be downloaded here, while the HKMA’s mortgage numbers can be found here and their payment card numbers can be found here.

You can also find out more about me on my LinkedIn page, here

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Oct 14, 2021
The exponential growth of digital banking in Ghana, with Felix Duku (Duku Consulting)
28:48

Poor infrastructure was an insurmountable hurdle for the traditional banking model in many developing markets. Branches were too expensive to install and then often too hard to reach for many. The first waves of digital banking helped to alleviate some of this pain, but only for the lucky few who had access to a stable internet supply - so typically the wealthier folk in the bigger cities.

And then came cell phones. Not smartphones, hardy Nokia’s that could take a beating and last a week on a single charge. Safaricom and M-Pesa were probably the biggest name in this game, using SMS technology to provide basic banking on the cheap, initially in East Africa but then through large parts of the continent.

This was a godsend, but the global applicability was limited since much of the value came in its ability to work around bad infrastructure. In the developed world, where this was not a problem, consumers were looking for a customer experience that could not be delivered by SMS.

That’s what makes the latest wave of African fintech much more interesting, built as they are on smartphone apps that cater to digital consumers just as discerning as those in the rest of the world. So, by leapfrogging internet banking, African digital banking is now a hotbed of mobile banking innovation.

To put this fast-tracked growth in context, I speak to Felix Duku, one of the drivers of digital banking in Ghana over the last thirty years. Using his own career as a backdrop, we talk about the stable goal of delivering a great customer experience and how he looked to deliver this through consecutive waves of technological innovation.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found on HowtoLendMoneytoStrangers.Show

Oct 07, 2021
Making credit histories globally portable, with Misha Esipov (Nova Credit)
23:17

I’ve been an international immigrant three times now – into Denmark, into Hong Kong, and into the UK. In each case there was the expected pile of government paperwork to get there, but also then an equally tiresome series of hoops to jump through before you’re considered a full part of the credit economy.

Want a phone contract? What’s your credit history?

Want a lease? What’s your credit history?

Want a credit card? What’s your credit history?

The fortunate immigrants might find themselves having to stump up a year’s expenses upfront, the less fortunate will be borrowing from very expensive informal sources. Until Nova Credit stepped in.

In today’s episode of How to Lend Money to Strangers I speak to Misha Esipov about making credit histories globally portable, and the data that shows international scores to be predictive of credit performance in the United States.

Find out more about Misha and Nova Credit

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found at https://www.howtolendmoneytostrangers.show/episodes/episode-11

Sep 30, 2021
Instant gratification with Michele Tucci, André Marques, and Anit Antony
39:45

Last week I had the pleasure of hosting a panel discussion at a virtual event hosted by some of my friends and ex-colleagues at TransUnion in the Philippines. The theme of the day’s talk was on how lenders can meet the ever-growing demand consumers have for instant gratification, and since that include talk of BNPL and alternative data scores among other topics that have been popular here, I decided to record and edit it into an episode.

“So imagine I'm on a shopping site, I've added stuff to my cart, then I get a message that says if you have a certain card you'll get 10% cashback. But I don't have that card. I'd like to get that 10% cashback, after all, I've made a substantial purchase, right? But then it flashes at you and it says, ‘apply now’. So I click on that, go through the credit approval process in a few minutes, get back the card number, the CVV number, expiry date, and use that to complete the transaction get that 10% cashback. That’s instant gratification. And if I'm going for lunch today, can I get that card approved, the plastic embossed, and in my hand before I call my friends and take them out for lunch. That’s instant gratification”.

I was joined by Michele Tucci of CredoLab, Andre Marques of Provenir, and Anit Antony from TransUnion

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found at https://www.howtolendmoneytostrangers.show/episodes/episode-10

Sep 23, 2021
Lending money to friends and family, with Craig Smith (JustLend)
18:28

I named this podcast How to Lend Money to Strangers because for the last twenty years that’s exactly what I’ve been trying to do. And although I’ve taken on projects across the credit lifecycle and on three continents, the underlying goal has almost always been to find enough data to turn strangers into customers we can know.

But Craig Smith has deftly flipped this on its head.

With JustLend, he is seeking not to understand strangers better but to lend better to those we already know. He’s reinventing the bank of mum and dad. And it’s easy to see the appeal in that, after all, property ownership remains a key tool for wealth generation but few young buyers have parents who can afford to help all on their own.

In this episode, we talk about lending to connections, the pros and cons, and the steps they’ve taken to optimise the experience.

You can learn more about JustLend at their website, or on Twitter or Instagram

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me by email at brendan@howtolendmoneytostrangers.show

 

Sep 16, 2021
Big data scoring for thin file and new-to-credit customers, with Oscar Koster (Big Data Scoring)
31:51

The traditional credit model is often underpinned by an existing credit history. This makes sense mathematically, after all the best predictor of future delinquency is past delinquency, but it can present a barrier to entry to some customers – if you won’t give me credit today because I haven’t had credit before, then how can I ever get credit?

Consumers with thin files - or indeed no files at all - on the credit bureaus found themselves all lumped together and burden with a high-interest rate. In the big developed markets, this might be a small population and resolved by one or two lenders taking a risk. However, in developing markets many lenders don’t fall within the bureaus’ catchment areas and so even borrowers with a good history with credit may not have a bureau file that reflects that.

This is much harder to resolve. Or at least it used to be.

In today’s episode, I speak to Oscar Koster of BigDataScoring.com about the ways in which they are using alternative data to create predictive credit scores in developing markets. From social media connections to satellite photos of nighttime light production, the modern world is a rich source of data if you just know how to use it. You can reach out to Oscar by email

You can reach out to me by email

This is also the first cross-over with my other, temporarily paused, podcast – so if you’d like to listen to Oscar’s thoughts on mountain biking for mental health, head on over to https://www.themostfunyoucanhaveonabike.com/episodes-1/oscarkosterandthepostridebeer

Sep 09, 2021
Risk-based collections in the time of COVID-19, with Terry Franklin (Qualco)
34:32

For a long time, collections teams tended to look a bit like government departments, where customers are assumed to have no alternative but to put up with the process they’re given. And not necessarily by choice. Fifteen years ago I was rolling out a collections training program for a bank in Africa, and we were speaking about the incredible role the function could play in relationship building even then, but the sad fact is that regardless of good intentions, investment often ran out before the collections department got to cash its cheques.

In today’s episode of How to Lend Money to Strangers I speak to Qualco’s Global Business Development Director, and twenty-year collections veteran, Terry Franklin, about how COVID-19 might just have been the bump many lenders needed to invest in making collections interfaces more interactive and more customer-friendly.

Joining our conversation to hear how the experts are shaping their collections teams, and leveraging the latest technology, to meet the challenges of delinquent debt in the time of COVID-19.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found at https://www.howtolendmoneytostrangers.show/episodes/episode-07

 

Sep 02, 2021
The state of the American consumer credit industry, with Matt Komos (TransUnion)
32:09

Few of us will have experienced something as disruptive as COVID-19. The disease, and the lockdowns that followed it, shaped national economies and individual's lifestyle choices in markets around the world.

In today's episode, I catch up with Matt Komos - LinkedIn and find out how the American consumer credit industry has held up.

As TransUnion's VP for Research and Consulting, Matt is able to combine his apply his industry expertise to one of the richest consumer credit databases in the market, to give us a true bird's eye view of the situation as we begin discussions of a post-COVID recovery.

You can find ore of Matt's work at https://www.transunion.com/research

 

Aug 05, 2021
Scoring for microfinance, with Joffre Toerien (Credit Insight Analytics)
38:21

We like to talk about algorithms, and big data, and machine learning, but sometimes we’d do well to take a step back and ask about what the business really needs. This is especially true in developing markets, where consultants can forget to bring the organisation along with them when they implement the latest and greatest scoring tech.

In this episode 5 of How to Lend Money to Strangers, I speak to Joffre Toerien of Credit Insight Analytics about the lessons he has learned building scorecards for microfinance lenders in Africa and Europe, how he manages the balances between scorecard predictiveness and organisational inertia, and a little bit about lending in Georgia, a country of 4 million nestled between Eastern Europe and Western Asia.

 

You can find a full written transcript of the show, plus articles and more at www.howtolendmoneytostrangers.show/episodes

You can learn more about Joffre and his work at https://www.credit-insight.com/

You can learn more about FINCA at https://www.fincaimpact.com/

You can learn more about Cardano at https://africa.cardano.org/

You can reach me with questions, or to participate on the show by emailing brendan@howtolendmoneytostrangers.show

 

 

Jul 29, 2021
An insider‘s view of the Chinese consumer credit landscape, with Zhong Liu and Ruifeng Liu
37:44

When Dr Ruifeng Liu was transferred to China, it was to help the Postal Savings Bank of China roll out consumer banking for the first time through their 40,000 branches. A decade later, even banks of this size are at risk of being sidelined by a pair of young upstarts.

In episode 4 of How to Lend Money to Strangers, I speak to Dr Zhong Liu and Dr Ruifeng Liu - both of whom have extensive credit careers spanning the West and the East - about the consumer credit landscape in China, what factors enabled the astronomic growth of AliPay and WeChat Pay, and the complications have arisen alongside it.

 

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-04

 

 

 

Jul 22, 2021
Leveraging BNPL to expand access to credit, with Georg Steiger (BillEase)
34:40

The Philippines is home to one of Asia’s best-performing economies, but many of its 60 million adults may be missing out on the party thanks to their limited access to credit. In traditional lending models with manual processes, smaller loans were often simply too expensive to issue, but a new wave of entrepreneurs is looking to set that right.

Georg Steiger is one such entrepreneur. With BillEase, Georg and his team are leveraging cutting-edge data tools and a buy-now-pay-later business model to issue small value loans automatically and safely.

I speak to him about what first drew him to the Philippine market, and how they’re re-thinking data and data modelling.

You can learn more about BillEase here https://billease.ph/

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-03

And you can read more about profit models for champion/ challenger here https://w.howtolendmoneytostrangers.show/articles/an-introduction-to-champion-challenger

Jul 15, 2021
Turning scorecards into revenue, with Graham Whitley (Quid Pro Consulting)
32:39

Last week, we set the scene, and in doing so we allowed ourselves to keep the conversation high-level and somewhat academic in nature. In the corporate world, we’re seldom afforded such a luxury, however.

Instead, if questions of lending strategy are to be given their due attention from the Board, they need to be shown to be delivering quantifiable value. In episode two of How to Lend Money to Strangers, I address this with Graham Whitley of Quid Pro Consulting.

Graham has been building scorecards and scorecard-driven lending strategies for over twenty years in developed and developing economies. Crucially, though, he is also willing to stand behind the revenue-generating power of those strategies by linking his consulting fees to measured improvements.

I speak to him about what he looks for when he builds a new lending strategy, how scorecards and business strategy interact, how he adapts when working in less-than-ideal data environments, and because it was so important to our shared experience, we also spend some time speaking about how to effectively implement and leverage champion/ challenger strategies.

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-02

And you can read more about profit models for retail lending here https://www.howtolendmoneytostrangers.show/articles/what-does-a-lender-look-like-on-the-inside

Jul 12, 2021
A History of Risk Assessment, with Raymond Anderson (Rayan Analytics)
37:57

Raymond Anderson wrote the textbook on credit risk modelling, two of them in fact, and so when I was looking for someone to help me lay the foundation for How to Lend Money to Strangers, his name was top of my list.

How to Lend Money to Strangers will be a far-ranging show, in time hearing from lenders big and small, and in markets across the developed and developing world, but first, before we embark on that adventure, I wanted to learn more about the forces that shaped the industry we know today. Raymond walks us through that journey, from spies in royal courts to FICO scores to machine learning, before I turn the spotlight on him to find out about some of the projects that have kept him interested in credit scoring for so long.

You can find out more about Raymond’s books at https://global.oup.com/academic/product/the-credit-scoring-toolkit-9780199226405?cc=gb&lang=en&

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-01

And you can read my basic overview of scorecard building at https://www.howtolendmoneytostrangers.show/articles/the-very-basics-of-scorecards

 

Jul 12, 2021
How to Lend Money to Strangers
02:20

How to Lend Money to Strangers is a podcast about lending in all its forms and in all the markets in which it takes place, however diverse those markets may be. In fact, it’s a case of ‘the more diverse the better’ in this show, which has hosted guests from Manila to Moscow, from Mumbai to Madrid, from Shenzen to Chicago, from Swansea to Singapore...

I am your host, Brendan le Grange, and I have spent the last twenty years working in - or alongside - lenders across Africa, Asia, and Europe and I’ll be using that experience to find and learn from industry insiders in a series of weekly interviews.

Sometimes, those interviews discuss the inspiration behind a new start-up, sometimes they look back at a career spent at the lending coal face, and sometimes they explore where the latest technologies might take us. In the end, if it shapes a lending decision, we’ll talk about how.

You can join us every Thursday here, or wherever you prefer to find your podcasts. And you can find written transcripts and more content can be found at www.HowToLendMoneytoStrangers.show

Jul 10, 2021