Digitally Irresistible
By Bernie Borges, V.P. Global Content Marketing at iQor
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Category: Management
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Episodes: 96
Description
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience.
Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
| Episode | Date |
|---|---|
|
How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
|
May 02, 2024 |
|
Customer Experience Is Everything in a Member-Centric Business
|
Apr 18, 2024 |
|
Empowering Employees for CX Excellence Through Organizational Development
|
Apr 04, 2024 |
|
Elevating Training for Agents With Active Learning
|
Mar 21, 2024 |
|
Navigating the Future of CX With AI and Employee Engagement
|
Mar 07, 2024 |
|
Value-Centric Leadership Is Shaping the Next Era of Customer Service
|
Feb 29, 2024 |
|
How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
|
Feb 15, 2024 |
|
Cutting-Edge Recruiting Technology With a Human Touch
|
Jan 18, 2024 |
|
How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
|
Dec 21, 2023 |
|
Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
|
Nov 30, 2023 |
|
Unlocking Greater Employee Performance With a Can-Do Mindset
|
Nov 02, 2023 |
|
Harnessing AI to Optimize the Employee Life Cycle at iQor
|
Oct 19, 2023 |
|
The Journey to Becoming an Impactful BPO HR Leader
|
Oct 12, 2023 |
|
Mastering Customer Experience with the Right Mix of Technology and Human Touch
|
Sep 28, 2023 |
|
iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture
|
Sep 14, 2023 |
|
The iQor Blueprint for Nearshore CX Outsourcing in Trinidad and Tobago
|
Aug 31, 2023 |
|
The Fusion of Heart and Science for Effective CX
|
Jul 13, 2023 |
|
The Future of Customer Experience in Construction Is Now at EDiS
|
Jun 15, 2023 |
|
Empowering Women in the Contact Center Industry: The Story of CCWomen
|
Jun 01, 2023 |
|
Customer Experience Meets Employee Experience in the Moving Industry
|
May 18, 2023 |
|
Maximizing Employee Potential Through Career Pathing and Development
|
May 04, 2023 |
|
A Guide for CX Leaders to Create a Plan for Unshakeable Customer Loyalty
|
Apr 20, 2023 |
|
The 3E Leadership Framework for Driving High-Performing Customer Teams
|
Apr 06, 2023 |
|
The SUPER Model Method to Create Superfans and Game-Changing CX
|
Mar 23, 2023 |
|
The 5 Key Elements Frontline Employees Need to Deliver Great CX
|
Mar 09, 2023 |
|
How Innovative Service Creates Customer Advocates
|
Mar 02, 2023 |
|
How to Create a Unique Customer Experience in the Energy Sector
|
Feb 16, 2023 |
|
The 8 Ways to Make Every Customer Experience Amazing
|
Feb 09, 2023 |
|
SIMPLE Customer Experiences Are Winning Experiences
|
Jan 19, 2023 |
|
The Role of the IT & Business Process Association of the Philippines
|
Jan 12, 2023 |
|
How Employee Engagement Creates Smiles in CX
|
Dec 08, 2022 |
|
How to Create Profitable Customer Experiences
|
Nov 17, 2022 |
|
How iQor Optimizes Cloud Security With Prisma® Cloud
|
Oct 27, 2022 |
|
Workplace Wellness That Puts Organizations in Motion
|
Oct 13, 2022 |
|
The Differentiated Experience Is the Most Referable Customer Experience
|
Sep 29, 2022 |
|
3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
|
Sep 15, 2022 |
|
How Caring Leadership Transforms Customer Experience
|
Sep 08, 2022 |
|
How AI Enables BPO Supervisors to Coach Agents and Boost Performance
|
Aug 25, 2022 |
|
The Vital Role of Quality Management in Customer Experience
|
Aug 18, 2022 |
|
3 Elements for Creating Exceptional CX through Email
|
Aug 04, 2022 |
|
Active Learning Boosts Skill Development and Retention for Frontline Employees at Scale
|
Jul 21, 2022 |
|
4 Steps to Improve the Customer Experience From the Inside Out
|
Jul 14, 2022 |
|
A Winning Digital Transformation Strategy for Inside Legal Teams
|
Jun 30, 2022 |
|
Experience Marketing Is the Recipe for Sustainable CX
|
Jun 23, 2022 |
|
How to Use Design Thinking to Optimize Customer Experience
|
Jun 16, 2022 |
|
The Three Pillars of Good CX
|
Jun 09, 2022 |
|
How to Optimize Customer Service Through Current and Future State Assessment
|
Jun 02, 2022 |
|
A Six-Step Model to Develop Customer Loyalty
|
May 19, 2022 |
|
How to Hug Your Haters to Improve Customer Experience
|
May 05, 2022 |
|
How Brand Storytelling Influences Customer Experience
|
Apr 28, 2022 |
|
iQor Qares Gives Back to Employees and Communities
|
Apr 14, 2022 |
|
The Emergence of South Africa in CX
|
Mar 31, 2022 |
|
Harnessing AI to Listen to the Voice of the Customer
|
Mar 24, 2022 |
|
Achieving Human Connections Through Personalized CX Training
|
Mar 17, 2022 |
|
Customer Experience Trends in Silicon Valley
|
Mar 10, 2022 |
|
Two Core Pillars of Exceptional Customer Service
|
Mar 03, 2022 |
|
How Relationship Building Is Good for Employee Retention
|
Feb 24, 2022 |
|
The Road to Project Manager in HR
|
Feb 10, 2022 |
|
Coaching and Analytics Propel Customer Service Team to Top Performer
|
Feb 03, 2022 |
|
How Exceeding Client Expectations Creates Career Growth Opportunities
|
Jan 26, 2022 |
|
How a Customer Service Program Grew by a Factor of 10
|
Jan 19, 2022 |
|
Crypto Exchange Looks to Differentiate With Client Service
|
Jan 12, 2022 |
|
How to Achieve High-Volume Talent Recruiting Success
|
Jan 04, 2022 |
|
The Power of Coaching in Building Employee Loyalty
|
Dec 14, 2021 |
|
How iQor Launches a New Customer Program Implementation
|
Dec 08, 2021 |
|
Digital Transformation Starts with Customer Experience
|
Nov 30, 2021 |
|
The Three Pillars of Digital Transformation in the Customer Experience
|
Nov 17, 2021 |
|
A Purpose Driven Leadership Customer Experience Strategy in Trinidad
|
Nov 09, 2021 |
|
How iQorians Give Back through iQor Qares
|
Nov 03, 2021 |
|
How Strong Language Can Be Used to Deliver Great Customer Service
|
Oct 27, 2021 |
|
Patient Engagement Can Create Customer Experience in Healthcare
|
Oct 19, 2021 |
|
Three Strategies for Creating Stronger Employee Relationships
|
Oct 12, 2021 |
|
Three Reasons NICE Powers iQor Global Workforce Management Solutions
|
Oct 11, 2021 |
|
Rapid BPO Career Success by Embracing iQorian Values
|
Oct 04, 2021 |
|
Becoming a Top Certified Trainer Against All Odds
|
Oct 04, 2021 |
|
How ThinScale Technology Transforms the Work-at-Home Experience for Call Center Agents
|
Sep 27, 2021 |
|
How to Get Customers to Come Back Again & Again
|
Sep 24, 2021 |
|
The Impact of Omnichannel Support on Contact Center Agents
|
Sep 22, 2021 |
|
How to Create Remarkable Experiences Customers Want to Share
|
Sep 20, 2021 |
|
Three Reasons for iQor’s Nearshore BPO Expansion in Trinidad and Tobago
|
Sep 15, 2021 |
|
How Attrition Risk Modeling Enables Employee Happiness
|
Sep 13, 2021 |
|
Why the Net Happiness Score is Simple and It Works
|
Sep 08, 2021 |
|
Top Trends in the Customer Experience Management Industry
|
Sep 02, 2021 |
|
Non-Stop Recruiting of Irresistible Contact Center Agents
|
Aug 30, 2021 |
|
The Power of Listening in Your Career
|
Aug 30, 2021 |
|
The Trust Building Imperative in BPO Industry Sales Success
|
Aug 25, 2021 |
|
How this Call Center Agent Advanced Her Career through the sQholar Program
|
Aug 24, 2021 |
|
How Visionary Selling in the BPO Industry Wins
|
Aug 17, 2021 |
|
Leadership Development through Training and Mentors
|
Aug 16, 2021 |
|
Journey from Call Center Agent to Training Manager
|
Aug 11, 2021 |
|
How Robotic Process Automation Reduces Call Handle Time
|
Aug 09, 2021 |
|
A 25 Year Journey in the BPO Industry Motivated by Helping People
|
Aug 03, 2021 |
|
Train the Trainer Certification that Creates Irresistible People
|
Jul 28, 2021 |
|
Get ready for iQor’s Digitally Irresistible Podcast!
|
Jul 23, 2021 |
|
The Role of Digital Technology in the Modern Customer Experience
|
Jul 22, 2021 |
|
Subscribe to the Digitally Irresistible Podcast
|
Jul 13, 2021 |