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| Episode | Date |
|---|---|
|
Capacity23 Nashville Preview - AOTv
|
Oct 13, 2023 |
|
Episode 35: Service forecasting & planning - taking the guesswork out of SLAs
|
Aug 28, 2023 |
|
Episode 34: Can you stop attrition before it is too late?
|
Apr 27, 2023 |
|
Episode 33: What does 2023 hold in store for Ops teams?
|
Feb 21, 2023 |
|
Episode 32: How many people do I need in my Ops team?
|
Feb 09, 2023 |
|
Episode 31: The role of AI & ML in Operations Management
|
Jan 23, 2023 |
|
Episode 30: 5 ways Ops teams can plan for recession
|
Dec 07, 2022 |
|
Episode 29: Expert advice for health plan leaders in turbulent times
|
Nov 16, 2022 |
|
Episode 28: CRMXchange and SWPP - How the Front Office and Back Office help each other
|
Nov 02, 2022 |
|
Episode 27: Preparing for all Economic Conditions
|
Oct 20, 2022 |
|
Episode 26: Jane Pretty, Martin Hogg, and Rosalie Spies
|
Oct 10, 2022 |
|
Episode 25: Meet the new CMO at ActiveOps (Bhavesh Vaghela)
|
Sep 14, 2022 |
|
Episode 24: 4 Key Points for Recession-proofing
|
Sep 07, 2022 |
|
Episode 23: Christopher Matz & Tom Frosina
|
Aug 23, 2022 |
|
Episode 22: ControliQ, CaseworkiQ, and WorkiQ
|
Aug 09, 2022 |
|
Episode 21: Kevin Lasitz and a Seamless Connected Experience
|
Jul 29, 2022 |
|
Episode 20: Peter Cregg and Innovations for Casework
|
Jul 06, 2022 |
|
Episode 19: An interview with Melissa Gagnon from TD Bank about all things WFM
|
Jun 28, 2022 |
|
Episode 18: Employee Engagement and Wellness
|
Jun 16, 2022 |
|
Episode 17: The Cost/Quality Service Agenda for Banking w/Martin Hogg
|
May 11, 2022 |
|
Episode 16: Solving the Puzzle of Operations
|
Apr 28, 2022 |
|
Episode 15: Innovating Workforce Management
|
Apr 19, 2022 |
|
Episode 14: SWPP, Forecasting and Planning
|
Mar 31, 2022 |
|
Episode 13: Technology's Use in Operations Management
|
Mar 24, 2022 |
|
Episode 12: Partnered to deliver long-term benefits for businesses in Ireland
|
Feb 17, 2022 |
|
Episode 11: New year, new hires, and new perspectives on hybrid work
|
Feb 02, 2022 |
|
Episode 10: Innovations to create a hybrid working harmony
|
Jan 20, 2022 |
|
Episode 9: Rewriting the Future of Operations
|
Jan 05, 2022 |
|
Episode 8: Rick DeLisi on the Effortless Experience
|
Dec 16, 2021 |
|
Episode 7: Vicki Herrell
|
Dec 02, 2021 |
|
AOTv Live: Operational Wellbeing in Ops Management
|
Nov 18, 2021 |
|
Episode 6: Vaccination mandates
|
Oct 27, 2021 |
|
Episode 5: Michael Papanek
|
Oct 14, 2021 |
|
Episode 4: Personas
|
Sep 30, 2021 |
|
AOTv Live: The Foundations for Effective Employee Productivity Monitoring
|
Sep 23, 2021 |
|
AOTv Live: Introducing Essentials for Hybrid Work
|
Sep 09, 2021 |
|
Episode 3: Branding your Transformation
|
Sep 02, 2021 |
|
Episode 2: A Return to the Office
|
Aug 26, 2021 |
|
Episode 1: A Hybrid Ops Outlook
|
Aug 19, 2021 |