Next in Queue

By Rob Dwyer

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Category: Business

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Episodes: 184

Description

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.

Episode Date
The Beginning of a Beautiful Friendship featuring Neal Woodson
Feb 21, 2025
I Want Security featuring Jordan Hooker
Feb 14, 2025
He’s Doing It Again featuring Kelly Thibodeau
Feb 07, 2025
It Works for Chanel featuring Chris Gillen
Jan 31, 2025
Stronger featuring Ian Storm
Jan 24, 2025
Defend the Frontier featuring John Walter
Jan 17, 2025
Return to Sender featuring Nathan Muniz
Jan 10, 2025
Best of 2024
Jan 03, 2025
Winter is Coming featuring Jeremy Hyde
Dec 27, 2024
Uh oh, it’s Magic featuring Anders Boulanger
Dec 20, 2024
Dancing with Myself featuring Jevon Wooden
Dec 13, 2024
We Can’t Keep Up with Our Own Success featuring Corey Harlock
Dec 06, 2024
Turducken featuring Andrew Rios
Nov 29, 2024
Beautiful You’re Hired featuring Tim Glowa
Nov 22, 2024
Barbacoa de Cabeza featuring Justin Robbins
Nov 15, 2024
Would You Like to Play a Game featuring Joshua Wathen
Nov 08, 2024
Run Forest Run featuring Conor Pendergrast
Nov 01, 2024
Automation featuring Chafik Abdellaoui
Oct 25, 2024
The Sword of Azeroth featuring Tony Won
Oct 18, 2024
How Can I Help featuring Dr. Rachel Hitt
Oct 11, 2024
Dirty Little Secret featuring Casey Denby
Oct 04, 2024
These Go to Eleven featuring Jarad Haggard
Sep 27, 2024
Different Strokes for Different Folks featuring Bunyamin Cankirli
Aug 30, 2024
May I See Your Rental Agreement featuring Amas Tenumah
Aug 23, 2024
You’re Gonna Need a Bigger Boat featuring Charlotte Ward
Aug 16, 2024
We Have the Technology featuring Neal Travis
Aug 09, 2024
We Don’t Need Another Hero featuring Mark Slatin
Aug 02, 2024
Learning to Fly featuring Jeff Sheehan
Jul 26, 2024
Far From Home featuring Matt Beran
Jul 19, 2024
Connections featuring Lynn Hunsaker
Jul 12, 2024
They’ve Done Studies, You Know featuring Graham Hill
Jul 05, 2024
You Give Me One Shot featuring Bryce Cressy
Jun 28, 2024
Help! featuring Tom Luther
Jun 21, 2024
The Bright Side of Life featuring Matt Kendall
Jun 14, 2024
Looking Down the Barrel of a Gun featuring Rachel Williams
Jun 07, 2024
We’re a New Wave Band featuring David Powers
May 31, 2024
Who the Hell Are You featuring Lindsay Haun
May 24, 2024
This Doesn’t Just Happen featuring Sarah Caminiti
May 17, 2024
Get Off of My Cloud featuring Fred Stacey
May 10, 2024
If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson
May 03, 2024
Good Against Remotes is One Thing featuring Kaspars Kirsis
Apr 26, 2024
Rock ‘n’ Roll Pest Control featuring Margaret Garcia
Apr 19, 2024
Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic
Apr 12, 2024
Trust featuring Frank Mona III
Apr 05, 2024
It’s Not About Us featuring Sarah Hatter
Mar 29, 2024
There’s Only One Thing Wrong with this Car featuring Alyona Medelyan
Mar 22, 2024
Would You Like to Play featuring Kent Morita
Mar 15, 2024
A Little Dignity and a Little Respect featuring Stacy Sherman
Mar 08, 2024
Please Mr. Postman featuring Michael Mattson
Mar 01, 2024
I’m Just Gonna Say You’re a Farmer featuring Dan Smitley
Feb 23, 2024
I Know You Called featuring Douglas Tait
Feb 16, 2024
No One to Call featuring Tim McElgunn
Feb 09, 2024
No, Nick - Motivating featuring Russel Lolacher
Feb 02, 2024
Monster is a Relative Term featuring Mike Verret
Jan 26, 2024
Have You Tried Turning It Off and On Again? featuring Doug Rabold
Jan 19, 2024
The One That I Want featuring Jason Trujillo and Kate Kompelien
Jan 12, 2024
Last Dance featuring Jason Hiland
Jan 05, 2024
Ruin is the Road to Transformation featuring Kassy LaBorie
Dec 29, 2023
Ritual featuring Mercer Smith
Dec 22, 2023
Jenny I’ve Got Your Number featuring Philip Bennett
Dec 18, 2023
We All Wanna See You Tattoo Your… featuring Kory Kostecka
Dec 08, 2023
The Look featuring Daniel Nilsson
Dec 01, 2023
Fantastic Voyage featuring Ilenia Vidili
Nov 24, 2023
So Shines a Good Deed in a Weary World featuring David Allison
Nov 17, 2023
Man in the Mirror featuring Phil Johnson
Nov 10, 2023
This Town Deserves a Better Class of Content featuring Paul Banks
Nov 03, 2023
Seriously Understaffed featuring Irina Mateeva
Oct 27, 2023
LinkedIn State of Mind featuring Elena Garvey
Oct 20, 2023
Kapowee! featuring Mitch Case
Oct 13, 2023
Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody
Oct 10, 2023
Scar Tissue featuring Rob Connelly
Oct 06, 2023
Baby If You’ve Ever Wondered featuring Sandy Yu
Sep 29, 2023
I Fought the Law featuring John Walter
Sep 22, 2023
What It’s Like featuring Dr. Natalie Petouhoff
Sep 15, 2023
Chain-o'-Command featuring Ron Holt
Sep 08, 2023
How Do We Do That featuring Jan Young
Sep 01, 2023
Jump the Queue - Looks Good On You Though featuring Nate Brown
Aug 30, 2023
You’ve Got to Know When to Hold ‘Em featuring Tino Engel
Aug 25, 2023
We’re Not Gonna Take It featuring Michael Podolsky
Aug 18, 2023
Blame Canada featuring Mike Aoki
Aug 11, 2023
The Color Of This Pen Is featuring Nick Glimsdahl
Aug 04, 2023
I Can featuring Sean Ilenrey
Jul 28, 2023
I’m Not Your Ordinary, Everyday Fool featuring Rick Denton
Jul 21, 2023
Be Curious Not Judgmental featuring Ashna Patel
Jul 14, 2023
Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks
Jul 11, 2023
Okay Campers Rise and Shine featuring EJ Kritz
Jul 07, 2023
Are You Experienced featuring Dan Gingiss
Jun 30, 2023
Inconceivable featuring Neal Topf
Jun 23, 2023
I Know Kung Fu featuring David Wentworth
Jun 16, 2023
I'm Good Enough I'm Smart Enough featuring Casey Klein
Jun 09, 2023
I Would Rather Work for Chuck E. Cheese featuring Mary Drumond
Jun 02, 2023
We Don't Take No for an Answer featuring Jim Tincher
May 26, 2023
The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso
May 19, 2023
If You Build It They Will Come featuring Annette Franz
May 12, 2023
Just No Place for On-Prem Solutions featuring Rachel Lane
May 05, 2023
Outsourcing is the Answer to Everything featuring Tyler Orrell
Apr 28, 2023
You're Not Golden Ruling It featuring Milan Batinich
Apr 21, 2023
Searchin' featuring Sariel Moshe
Apr 14, 2023
I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios
Apr 07, 2023
I'm Not a CX Influencer featuring Alex Mead
Mar 31, 2023
Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris
Mar 30, 2023
Revenge of the Data Nerds featuring Jaclyn Herr
Mar 24, 2023
Break Away from Burnout featuring Paula Naeff
Mar 17, 2023
The Pursuit of CX Happyness featuring Jenny Dempsey
Mar 10, 2023
Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli
Mar 07, 2023
I Never Lose. I Either Win or Learn featuring Neil Pretty
Mar 03, 2023
A Change Management Offer You Can't Refuse featuring Sally Mildren
Feb 24, 2023
Jump the Queue featuring Michael McMillan, Mark Brody, and Tony Won
Feb 21, 2023
I'm Sorry, Rob, I'm Afraid I Can't Do That featuring Carlos Kemeny
Feb 17, 2023
Be My Guest featuring Patrick Ignacio
Feb 10, 2023
Pay No Attention to the Algorithm Behind the Curtain featuring Dennis Wakabayashi
Feb 03, 2023
Fight the Bias (in QA) featuring Ines van Dijk
Jan 27, 2023
Support Data Supports CX featuring Craig Stoss
Jan 20, 2023
The Continuing Evolution of Customer Feedback featuring Adam Alfia
Jan 13, 2023
Lessons from the Trenches - Scaling Support Teams featuring Reagan Helms
Jan 06, 2023
Breaking the Stigma featuring Erika Taylor-Beck
Dec 30, 2022
Is AI Creating Utopia or Dystopia featuring Boris Cergol
Dec 23, 2022
Reining in Costs Responsibly featuring Brad Cleveland
Dec 16, 2022
How Likely Are You To Recommend featuring Steve Bernstein
Dec 09, 2022
The Evolution of Remote and Hybrid Work featuring Anne Bibb
Dec 02, 2022
Connecting the Dots - the Value of CX featuring Diane Magers
Nov 25, 2022
Cooking Up a Better Company Culture featuring Jill Raff
Nov 18, 2022
To Bot or Not To Bot featuring Jim Rowe
Nov 11, 2022
Better CX through Better Surroundings with Claire Boscq
Nov 04, 2022
Redefining CX Through Sound with Jacobi Anstruther
Oct 28, 2022
Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith
Oct 21, 2022
How GigCX is Shaping the Future of Support featuring Megan Neale
Oct 14, 2022
Bonus Episode: Next in Caffeinated CX featuring David Powers and Drew Gorringe
Oct 10, 2022
Better Business Writing featuring Leslie O'Flahavan
Oct 07, 2022
Digital CX Transformation featuring Mark Levy
Sep 30, 2022
Leading with Heart featuring Sandy Murphy of CXstomer
Sep 23, 2022
Contact Center Coaching for Effortless Experience with Amy Smith of Challenger
Sep 16, 2022
#51 - Dave Derington
Sep 09, 2022
#50 - Luke Jamieson
Sep 02, 2022
#49 - Sean Ilenrey
Aug 26, 2022
#48 - Doug Kennedy
Aug 19, 2022
#47 - Brett Jones
Aug 12, 2022
#46 - Matt Smallman
Aug 05, 2022
#45 - Bogdan Surdea-Blaga
Jul 29, 2022
#44 - Marcos Tatijewski
Jul 22, 2022
#43 - Gemma Colby
Jul 15, 2022
#42 - Randy Johns
Jul 08, 2022
#41 - Daniel Akre
Jul 01, 2022
#40 - Adrian Swinscoe
Jun 24, 2022
#39 - Bunyamin Cankirli
Jun 17, 2022
#38 - Dee Layman
Jun 10, 2022
#37 - Brian Dunphy
Jun 03, 2022
#36 - Tony Won
May 27, 2022
#35 - Kate Kompelien
May 20, 2022
#34 - Stacey Pryce
May 13, 2022
#33 - Chad Molen
May 06, 2022
#32 - Marion Balandra
Apr 29, 2022
#31 - Travis Curnutte
Apr 22, 2022
#30 - Anne Brunson
Apr 15, 2022
#29 - Jeff Songster
Apr 08, 2022
#28 - Ryan Warriner
Apr 01, 2022
#27 - David Powers
Mar 25, 2022
#26 - Shanna Hayes
Mar 18, 2022
#25 - Mark Brody
Mar 11, 2022
#24 - Carol Marshall
Mar 04, 2022
#23 - Fred Stacey
Feb 25, 2022
#22 - Rick Strub
Feb 18, 2022
#21 - Mark Pereira
Feb 11, 2022
#20 - Donna Drehmann
Feb 04, 2022
#19 - Nathan Baldwin
Jan 28, 2022
#18 - Margarita Palacios
Jan 21, 2022
#17 - Michael McMillan
Jan 14, 2022
#0 - Introduction
Jan 07, 2022
#16 - Nestor Castillo
Dec 31, 2021
#15 - Kenneth and Louise Kuaea
Dec 24, 2021
#14 - Tom Silzell & Abby McBride
Dec 17, 2021
#13 - Jeremy Watkin
Dec 10, 2021
#12 - Murphy Fraser
Dec 03, 2021
#11 - Jose Moreno
Nov 25, 2021
#10 - Danelle Rice
Nov 19, 2021
#9 - Jimmy Hosang
Nov 12, 2021
#8 - Milan Batinich II
Nov 05, 2021
#7 - Emily Thomas
Oct 29, 2021
#6 - Louis Wilkerson
Oct 22, 2021
# 5 - Shanté Smith-Daniels
Oct 15, 2021
#4 - Jason Scott Livingston
Oct 08, 2021
#3 - Kassy LaBorie
Oct 01, 2021
#2 - Trevor Clark of ShyftOff
Sep 24, 2021
#1 - The Telephone Doctor
Sep 17, 2021