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Episode | Date |
---|---|
The Beginning of a Beautiful Friendship featuring Neal Woodson
|
Feb 21, 2025 |
I Want Security featuring Jordan Hooker
|
Feb 14, 2025 |
He’s Doing It Again featuring Kelly Thibodeau
|
Feb 07, 2025 |
It Works for Chanel featuring Chris Gillen
|
Jan 31, 2025 |
Stronger featuring Ian Storm
|
Jan 24, 2025 |
Defend the Frontier featuring John Walter
|
Jan 17, 2025 |
Return to Sender featuring Nathan Muniz
|
Jan 10, 2025 |
Best of 2024
|
Jan 03, 2025 |
Winter is Coming featuring Jeremy Hyde
|
Dec 27, 2024 |
Uh oh, it’s Magic featuring Anders Boulanger
|
Dec 20, 2024 |
Dancing with Myself featuring Jevon Wooden
|
Dec 13, 2024 |
We Can’t Keep Up with Our Own Success featuring Corey Harlock
|
Dec 06, 2024 |
Turducken featuring Andrew Rios
|
Nov 29, 2024 |
Beautiful You’re Hired featuring Tim Glowa
|
Nov 22, 2024 |
Barbacoa de Cabeza featuring Justin Robbins
|
Nov 15, 2024 |
Would You Like to Play a Game featuring Joshua Wathen
|
Nov 08, 2024 |
Run Forest Run featuring Conor Pendergrast
|
Nov 01, 2024 |
Automation featuring Chafik Abdellaoui
|
Oct 25, 2024 |
The Sword of Azeroth featuring Tony Won
|
Oct 18, 2024 |
How Can I Help featuring Dr. Rachel Hitt
|
Oct 11, 2024 |
Dirty Little Secret featuring Casey Denby
|
Oct 04, 2024 |
These Go to Eleven featuring Jarad Haggard
|
Sep 27, 2024 |
Different Strokes for Different Folks featuring Bunyamin Cankirli
|
Aug 30, 2024 |
May I See Your Rental Agreement featuring Amas Tenumah
|
Aug 23, 2024 |
You’re Gonna Need a Bigger Boat featuring Charlotte Ward
|
Aug 16, 2024 |
We Have the Technology featuring Neal Travis
|
Aug 09, 2024 |
We Don’t Need Another Hero featuring Mark Slatin
|
Aug 02, 2024 |
Learning to Fly featuring Jeff Sheehan
|
Jul 26, 2024 |
Far From Home featuring Matt Beran
|
Jul 19, 2024 |
Connections featuring Lynn Hunsaker
|
Jul 12, 2024 |
They’ve Done Studies, You Know featuring Graham Hill
|
Jul 05, 2024 |
You Give Me One Shot featuring Bryce Cressy
|
Jun 28, 2024 |
Help! featuring Tom Luther
|
Jun 21, 2024 |
The Bright Side of Life featuring Matt Kendall
|
Jun 14, 2024 |
Looking Down the Barrel of a Gun featuring Rachel Williams
|
Jun 07, 2024 |
We’re a New Wave Band featuring David Powers
|
May 31, 2024 |
Who the Hell Are You featuring Lindsay Haun
|
May 24, 2024 |
This Doesn’t Just Happen featuring Sarah Caminiti
|
May 17, 2024 |
Get Off of My Cloud featuring Fred Stacey
|
May 10, 2024 |
If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson
|
May 03, 2024 |
Good Against Remotes is One Thing featuring Kaspars Kirsis
|
Apr 26, 2024 |
Rock ‘n’ Roll Pest Control featuring Margaret Garcia
|
Apr 19, 2024 |
Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic
|
Apr 12, 2024 |
Trust featuring Frank Mona III
|
Apr 05, 2024 |
It’s Not About Us featuring Sarah Hatter
|
Mar 29, 2024 |
There’s Only One Thing Wrong with this Car featuring Alyona Medelyan
|
Mar 22, 2024 |
Would You Like to Play featuring Kent Morita
|
Mar 15, 2024 |
A Little Dignity and a Little Respect featuring Stacy Sherman
|
Mar 08, 2024 |
Please Mr. Postman featuring Michael Mattson
|
Mar 01, 2024 |
I’m Just Gonna Say You’re a Farmer featuring Dan Smitley
|
Feb 23, 2024 |
I Know You Called featuring Douglas Tait
|
Feb 16, 2024 |
No One to Call featuring Tim McElgunn
|
Feb 09, 2024 |
No, Nick - Motivating featuring Russel Lolacher
|
Feb 02, 2024 |
Monster is a Relative Term featuring Mike Verret
|
Jan 26, 2024 |
Have You Tried Turning It Off and On Again? featuring Doug Rabold
|
Jan 19, 2024 |
The One That I Want featuring Jason Trujillo and Kate Kompelien
|
Jan 12, 2024 |
Last Dance featuring Jason Hiland
|
Jan 05, 2024 |
Ruin is the Road to Transformation featuring Kassy LaBorie
|
Dec 29, 2023 |
Ritual featuring Mercer Smith
|
Dec 22, 2023 |
Jenny I’ve Got Your Number featuring Philip Bennett
|
Dec 18, 2023 |
We All Wanna See You Tattoo Your… featuring Kory Kostecka
|
Dec 08, 2023 |
The Look featuring Daniel Nilsson
|
Dec 01, 2023 |
Fantastic Voyage featuring Ilenia Vidili
|
Nov 24, 2023 |
So Shines a Good Deed in a Weary World featuring David Allison
|
Nov 17, 2023 |
Man in the Mirror featuring Phil Johnson
|
Nov 10, 2023 |
This Town Deserves a Better Class of Content featuring Paul Banks
|
Nov 03, 2023 |
Seriously Understaffed featuring Irina Mateeva
|
Oct 27, 2023 |
LinkedIn State of Mind featuring Elena Garvey
|
Oct 20, 2023 |
Kapowee! featuring Mitch Case
|
Oct 13, 2023 |
Hiring Your Next Agent J featuring Milan Batinich II and Mark Brody
|
Oct 10, 2023 |
Scar Tissue featuring Rob Connelly
|
Oct 06, 2023 |
Baby If You’ve Ever Wondered featuring Sandy Yu
|
Sep 29, 2023 |
I Fought the Law featuring John Walter
|
Sep 22, 2023 |
What It’s Like featuring Dr. Natalie Petouhoff
|
Sep 15, 2023 |
Chain-o'-Command featuring Ron Holt
|
Sep 08, 2023 |
How Do We Do That featuring Jan Young
|
Sep 01, 2023 |
Jump the Queue - Looks Good On You Though featuring Nate Brown
|
Aug 30, 2023 |
You’ve Got to Know When to Hold ‘Em featuring Tino Engel
|
Aug 25, 2023 |
We’re Not Gonna Take It featuring Michael Podolsky
|
Aug 18, 2023 |
Blame Canada featuring Mike Aoki
|
Aug 11, 2023 |
The Color Of This Pen Is featuring Nick Glimsdahl
|
Aug 04, 2023 |
I Can featuring Sean Ilenrey
|
Jul 28, 2023 |
I’m Not Your Ordinary, Everyday Fool featuring Rick Denton
|
Jul 21, 2023 |
Be Curious Not Judgmental featuring Ashna Patel
|
Jul 14, 2023 |
Jump the Queue featuring Emma Lo, Tino Engel, and Michael Hanks
|
Jul 11, 2023 |
Okay Campers Rise and Shine featuring EJ Kritz
|
Jul 07, 2023 |
Are You Experienced featuring Dan Gingiss
|
Jun 30, 2023 |
Inconceivable featuring Neal Topf
|
Jun 23, 2023 |
I Know Kung Fu featuring David Wentworth
|
Jun 16, 2023 |
I'm Good Enough I'm Smart Enough featuring Casey Klein
|
Jun 09, 2023 |
I Would Rather Work for Chuck E. Cheese featuring Mary Drumond
|
Jun 02, 2023 |
We Don't Take No for an Answer featuring Jim Tincher
|
May 26, 2023 |
The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso
|
May 19, 2023 |
If You Build It They Will Come featuring Annette Franz
|
May 12, 2023 |
Just No Place for On-Prem Solutions featuring Rachel Lane
|
May 05, 2023 |
Outsourcing is the Answer to Everything featuring Tyler Orrell
|
Apr 28, 2023 |
You're Not Golden Ruling It featuring Milan Batinich
|
Apr 21, 2023 |
Searchin' featuring Sariel Moshe
|
Apr 14, 2023 |
I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios
|
Apr 07, 2023 |
I'm Not a CX Influencer featuring Alex Mead
|
Mar 31, 2023 |
Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris
|
Mar 30, 2023 |
Revenge of the Data Nerds featuring Jaclyn Herr
|
Mar 24, 2023 |
Break Away from Burnout featuring Paula Naeff
|
Mar 17, 2023 |
The Pursuit of CX Happyness featuring Jenny Dempsey
|
Mar 10, 2023 |
Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli
|
Mar 07, 2023 |
I Never Lose. I Either Win or Learn featuring Neil Pretty
|
Mar 03, 2023 |
A Change Management Offer You Can't Refuse featuring Sally Mildren
|
Feb 24, 2023 |
Jump the Queue featuring Michael McMillan, Mark Brody, and Tony Won
|
Feb 21, 2023 |
I'm Sorry, Rob, I'm Afraid I Can't Do That featuring Carlos Kemeny
|
Feb 17, 2023 |
Be My Guest featuring Patrick Ignacio
|
Feb 10, 2023 |
Pay No Attention to the Algorithm Behind the Curtain featuring Dennis Wakabayashi
|
Feb 03, 2023 |
Fight the Bias (in QA) featuring Ines van Dijk
|
Jan 27, 2023 |
Support Data Supports CX featuring Craig Stoss
|
Jan 20, 2023 |
The Continuing Evolution of Customer Feedback featuring Adam Alfia
|
Jan 13, 2023 |
Lessons from the Trenches - Scaling Support Teams featuring Reagan Helms
|
Jan 06, 2023 |
Breaking the Stigma featuring Erika Taylor-Beck
|
Dec 30, 2022 |
Is AI Creating Utopia or Dystopia featuring Boris Cergol
|
Dec 23, 2022 |
Reining in Costs Responsibly featuring Brad Cleveland
|
Dec 16, 2022 |
How Likely Are You To Recommend featuring Steve Bernstein
|
Dec 09, 2022 |
The Evolution of Remote and Hybrid Work featuring Anne Bibb
|
Dec 02, 2022 |
Connecting the Dots - the Value of CX featuring Diane Magers
|
Nov 25, 2022 |
Cooking Up a Better Company Culture featuring Jill Raff
|
Nov 18, 2022 |
To Bot or Not To Bot featuring Jim Rowe
|
Nov 11, 2022 |
Better CX through Better Surroundings with Claire Boscq
|
Nov 04, 2022 |
Redefining CX Through Sound with Jacobi Anstruther
|
Oct 28, 2022 |
Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith
|
Oct 21, 2022 |
How GigCX is Shaping the Future of Support featuring Megan Neale
|
Oct 14, 2022 |
Bonus Episode: Next in Caffeinated CX featuring David Powers and Drew Gorringe
|
Oct 10, 2022 |
Better Business Writing featuring Leslie O'Flahavan
|
Oct 07, 2022 |
Digital CX Transformation featuring Mark Levy
|
Sep 30, 2022 |
Leading with Heart featuring Sandy Murphy of CXstomer
|
Sep 23, 2022 |
Contact Center Coaching for Effortless Experience with Amy Smith of Challenger
|
Sep 16, 2022 |
#51 - Dave Derington
|
Sep 09, 2022 |
#50 - Luke Jamieson
|
Sep 02, 2022 |
#49 - Sean Ilenrey
|
Aug 26, 2022 |
#48 - Doug Kennedy
|
Aug 19, 2022 |
#47 - Brett Jones
|
Aug 12, 2022 |
#46 - Matt Smallman
|
Aug 05, 2022 |
#45 - Bogdan Surdea-Blaga
|
Jul 29, 2022 |
#44 - Marcos Tatijewski
|
Jul 22, 2022 |
#43 - Gemma Colby
|
Jul 15, 2022 |
#42 - Randy Johns
|
Jul 08, 2022 |
#41 - Daniel Akre
|
Jul 01, 2022 |
#40 - Adrian Swinscoe
|
Jun 24, 2022 |
#39 - Bunyamin Cankirli
|
Jun 17, 2022 |
#38 - Dee Layman
|
Jun 10, 2022 |
#37 - Brian Dunphy
|
Jun 03, 2022 |
#36 - Tony Won
|
May 27, 2022 |
#35 - Kate Kompelien
|
May 20, 2022 |
#34 - Stacey Pryce
|
May 13, 2022 |
#33 - Chad Molen
|
May 06, 2022 |
#32 - Marion Balandra
|
Apr 29, 2022 |
#31 - Travis Curnutte
|
Apr 22, 2022 |
#30 - Anne Brunson
|
Apr 15, 2022 |
#29 - Jeff Songster
|
Apr 08, 2022 |
#28 - Ryan Warriner
|
Apr 01, 2022 |
#27 - David Powers
|
Mar 25, 2022 |
#26 - Shanna Hayes
|
Mar 18, 2022 |
#25 - Mark Brody
|
Mar 11, 2022 |
#24 - Carol Marshall
|
Mar 04, 2022 |
#23 - Fred Stacey
|
Feb 25, 2022 |
#22 - Rick Strub
|
Feb 18, 2022 |
#21 - Mark Pereira
|
Feb 11, 2022 |
#20 - Donna Drehmann
|
Feb 04, 2022 |
#19 - Nathan Baldwin
|
Jan 28, 2022 |
#18 - Margarita Palacios
|
Jan 21, 2022 |
#17 - Michael McMillan
|
Jan 14, 2022 |
#0 - Introduction
|
Jan 07, 2022 |
#16 - Nestor Castillo
|
Dec 31, 2021 |
#15 - Kenneth and Louise Kuaea
|
Dec 24, 2021 |
#14 - Tom Silzell & Abby McBride
|
Dec 17, 2021 |
#13 - Jeremy Watkin
|
Dec 10, 2021 |
#12 - Murphy Fraser
|
Dec 03, 2021 |
#11 - Jose Moreno
|
Nov 25, 2021 |
#10 - Danelle Rice
|
Nov 19, 2021 |
#9 - Jimmy Hosang
|
Nov 12, 2021 |
#8 - Milan Batinich II
|
Nov 05, 2021 |
#7 - Emily Thomas
|
Oct 29, 2021 |
#6 - Louis Wilkerson
|
Oct 22, 2021 |
# 5 - Shanté Smith-Daniels
|
Oct 15, 2021 |
#4 - Jason Scott Livingston
|
Oct 08, 2021 |
#3 - Kassy LaBorie
|
Oct 01, 2021 |
#2 - Trevor Clark of ShyftOff
|
Sep 24, 2021 |
#1 - The Telephone Doctor
|
Sep 17, 2021 |