Customer Experience (CX) Management
By Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco
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Category: Marketing
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Episodes: 45
Description
This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.
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| Episode | Date |
|---|---|
|
E45 - Humour and advertising
|
Dec 17, 2023 |
|
E44 - Multisensory food experiences in extended reality
|
Dec 10, 2023 |
|
E43 - Aesthetic preferences
|
Dec 03, 2023 |
|
E42 - Sonic branding and experiences
|
Nov 26, 2023 |
|
E41 - What makes brand names special? Insights from cognitive psychology
|
Nov 12, 2023 |
|
E40 - Welcome to Season 4
|
Nov 05, 2023 |
|
E39 - What makes NFTs valuable?
|
Jun 04, 2023 |
|
E38 - Luxury customer experiences: From concepts to practice
|
May 28, 2023 |
|
E37 - Customer experiences in Web 3.0.
|
May 21, 2023 |
|
E36 - Risk perception, social norms, and food in the context of customer experiences
|
Apr 30, 2023 |
|
E35 - The role and impact of digital transformations on the customer experience
|
Apr 23, 2023 |
|
E34 - Managing sound and noise in customer experiences
|
Feb 19, 2023 |
|
E33 - (Non-face) emojis in digital customer experiences
|
Feb 12, 2023 |
|
E32 - Past, present, and future of Neuromarketing
|
Feb 05, 2023 |
|
E31 - The Ape Society experience
|
Jul 24, 2022 |
|
E30 - Consulting and VR business experiences
|
May 29, 2022 |
|
E29 - Aesthetic experiences
|
May 08, 2022 |
|
E28 - Customer journey management
|
May 01, 2022 |
|
E27 - Neuroscience, public health, and customer experiences
|
Apr 24, 2022 |
|
E26 - Machine psychology and customer experiences
|
Apr 17, 2022 |
|
E25 - Voices in customer experiences
|
Apr 10, 2022 |
|
E24 - Student experiences
|
Apr 03, 2022 |
|
E23 - Neuroscience and customer experiences
|
Mar 27, 2022 |
|
E22 - Advertising and customer experiences
|
Mar 20, 2022 |
|
E21 - Designing memorable experiences
|
Mar 13, 2022 |
|
E20 - Augmented reality and customer experiences
|
Mar 06, 2022 |
|
E19 - Blockchain and customer experiences
|
Feb 27, 2022 |
|
E18 - Customer journeys
|
Feb 20, 2022 |
|
E17 - Approaches to measuring customer experiences
|
Feb 13, 2022 |
|
E16 - Managing fan experiences during sports events
|
Feb 06, 2022 |
|
E15 - Welcome to Season 2
|
Jan 30, 2022 |
|
E14 - Season finale
|
Dec 19, 2021 |
|
E13 - Meaningful food experiences
|
Dec 12, 2021 |
|
E12 - NFTs and AI Art
|
Dec 05, 2021 |
|
E11 - Art in customer experiences
|
Nov 28, 2021 |
|
E10 - Emotions in customer experiences
|
Nov 21, 2021 |
|
E9 - Chatbots
|
Nov 14, 2021 |
|
E8 - Luxury experiences
|
Nov 07, 2021 |
|
E7 - Augmented and virtual reality experiences
|
Oct 31, 2021 |
|
E6 - Digital sensory marketing
|
Oct 24, 2021 |
|
E5 - Fundamental premises
|
Oct 17, 2021 |
|
E4 - Sensehacking
|
Oct 11, 2021 |
|
E3 - Touchpoints, qualities, and contexts
|
Oct 04, 2021 |
|
E2 - The role of AI in customer experience
|
Sep 30, 2021 |
|
E1 - Introduction to customer experience management
|
Sep 08, 2021 |