Elevate with C&M Coaching
By Maggie Pugesek
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Image by Maggie Pugesek
Category: Automotive
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Episodes: 54
Description
Phone calls, the foundation of every business, are often a neglected part of training. In this podcast, we will discuss training tips and techniques that you can use no matter what industry you are in, to improve your phone skills.
Music by bensound.com
| Episode | Date |
|---|---|
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Following Up With Leads
|
May 17, 2024 |
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The Power of Authority: How Weak Verbiage Has a Negative Impact
|
Feb 07, 2024 |
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Customer Service in Collections Calls
|
Dec 13, 2023 |
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Everything You Need to Know About Tax Max!
|
Nov 27, 2023 |
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Handling Sales Calls: There Is Another Way, but Is It Better?
|
Oct 05, 2023 |
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Frustrated With Your Marketing Results? This Episode Is for You!
|
Aug 25, 2023 |
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Tommy Brandis Joins Us to Chat About the MidAtlantic IADA Conference
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Aug 16, 2023 |
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Collections Calls: PLEASE VERIFY ACCOUNTS!
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Jul 18, 2023 |
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Special Guest: Bill Elizondo
|
Jun 01, 2023 |
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Justin Osburn From Smart Groups Joins Us!
|
May 08, 2023 |
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Compliance Unleashed: Steve Levine Joins Us!
|
Mar 29, 2023 |
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There Is a Lot More to Voice Inflection Than You Think!
|
Mar 10, 2023 |
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Bill Neylan & Paxton Wright join me to talk all things BHPH United!
|
Mar 02, 2023 |
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BHPH United: Bill Neylan & Paxton Wright join me!
|
Feb 27, 2023 |
|
Following the Script: IT'S TOO HARD....really?
|
Feb 20, 2023 |
|
Fred & Lou from Car Guy Coffee Podcast and Certified Solutionaries Join Us!
|
Feb 09, 2023 |
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Special guest: Jim & Michelle Rhoads
|
Jan 20, 2023 |
|
Richard Hudson From Ignite Joins Us to Talk FTC Safeguard Rules
|
Jan 13, 2023 |
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Everything You Need to Know About Training Bi-lingual Staff
|
Dec 22, 2022 |
|
Interviewing BDC Call Master: Bre
|
Dec 02, 2022 |
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Challenged Credit Sales Call: The Proper Way to Decline a Customer
|
Nov 29, 2022 |
|
Interview with a Collections Manager: Audrae Dollar From Rainey Used Cars
|
Oct 31, 2022 |
|
What Is Reinsurance, Who Needs It and How Do You Get It? Buckeye Bret Joins Us!
|
Oct 18, 2022 |
|
Training: Why All the Push-back?
|
Oct 04, 2022 |
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It’s Just Me, Following Up on You Following Up!
|
Sep 09, 2022 |
|
Collections Calls: Why Taking Good Notes is LIFE!
|
Aug 12, 2022 |
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Internal Training: Scoring and Choosing Your Own Calls
|
Aug 02, 2022 |
|
Hot Topic: Successful Phone Application Process
|
Jul 11, 2022 |
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Closure: What Is It, Why Do People Skip It and Why Does It Matter?
|
May 12, 2022 |
|
HOT TOPIC - Follow-ups: Execution & Process
|
Apr 29, 2022 |
|
Call of the Week: Outbound Application Leads
|
Apr 08, 2022 |
|
Voicemails: What Should You Really Be Saying?
|
Mar 16, 2022 |
|
Call of the Week: Why We Should Cross-train Everyone
|
Feb 25, 2022 |
|
SPECIAL GUEST: David Brotherton! You do NOT want to miss this one!
|
Feb 18, 2022 |
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If You Advertise but Don’t Train, It’s Costing You More Than You Think!
|
Feb 11, 2022 |
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Call of the Week: Retail New & Used Vehicles
|
Jan 25, 2022 |
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Communication, Communication, Communication
|
Jan 07, 2022 |
|
A Perfect Call for the New Year!
|
Dec 29, 2021 |
|
Sales Calls: What NOT to do
|
Dec 22, 2021 |
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Call of the Week: When Hold Time is almost Longer than the Conversation
|
Dec 17, 2021 |
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HOT TOPIC: Dealing with Declined Customers Via Phone
|
Dec 15, 2021 |
|
Call of the Week: Service
|
Dec 09, 2021 |
|
Hot Topic: Following up with Unsold Customers
|
Dec 08, 2021 |
|
Call of the Week: Example Greetings
|
Dec 03, 2021 |
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Call Tips: Asking for a Referral
|
Dec 01, 2021 |
|
Call of the Week: Minimum Effort
|
Nov 26, 2021 |
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When and How to Answer the Customer's Most Common Questions
|
Nov 23, 2021 |
|
Call of the Week: Outbound Calls
|
Nov 19, 2021 |
|
Stop Wasting Money: Call Your Internet Leads!
|
Nov 17, 2021 |
|
Live Coaching a Collections Call: Tips for top success
|
Nov 12, 2021 |
|
Top 5 "Script" Myths and how to Overcome Them
|
Nov 08, 2021 |
|
Calling vs Texting Customers
|
Nov 01, 2021 |
|
Basic Customer Service Call Tips
|
Oct 27, 2021 |
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Automotive Sales Calls: Examples for Improvement
|
Oct 27, 2021 |