Trust Me, I'm a CSM
By William Belcher & Valerio Bianconi
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Image by William Belcher & Valerio Bianconi
Category: Careers
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Episodes: 18
Description
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
| Episode | Date |
|---|---|
|
The Value Episode
|
Jan 03, 2024 |
|
Why do we do QBRs?
|
Dec 11, 2023 |
|
The Customer Success Platform... Opportunity or Burden?
|
Nov 10, 2023 |
|
Are Customer Success and Project Managers Frenemies?
|
Oct 10, 2023 |
|
SaaS Spotlight Panel: IoT, EHSS & Cybersecurity sectors
|
Mar 22, 2023 |
|
Voice of the Customer - How should Customer Success Teams work with Product Teams?
|
Jan 08, 2023 |
|
Is Customer Success a Must-Have?
|
Nov 12, 2022 |
|
From Culture to Community
|
Oct 11, 2022 |
|
Building a Culture of Customer Success
|
Sep 12, 2022 |
|
Hunters vs Farmers Part 2
|
Aug 11, 2022 |
|
Hunters vs Farmers Part 1
|
Aug 11, 2022 |
|
Data vs Intuition (plus the View from Sales Engineering)
|
Jul 11, 2022 |
|
A Brief History of Customer Success (and its future)
|
Jun 11, 2022 |
|
CSMs: Escalation Addicts? The View from Support
|
Mar 12, 2022 |
|
Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS
|
Feb 12, 2022 |
|
I didn't even know we had a Customer Success team... The View from Professional Services
|
Jan 12, 2022 |
|
You're comping me on what, now???
|
Dec 12, 2021 |
|
Executives vs End Users
|
Nov 15, 2021 |