Mailin’ It! - The Official USPS Podcast

By United States Postal Service

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As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

Episode Date
The Postal Service’s Critical Role in Disaster Response

This week on Mailin' It, we are joined by Mike Swigart the Postal Service’s Executive Director for Continuity and Preparedness, to discuss the vital role the Postal Service plays in emergency response. We’ll talk about how the Postal Service supports FEMA and other larger government disaster relief efforts. We’ll also dive into the types of emergencies the Postal Service responds to and the guidelines used to train personnel regularly.   

Aug 16, 2022
Rapid Results: How the Postal Service Delivered Millions of COVID-19 Test Kits

In this episode, we are joined by the Postal Service's Chief Information Officer and Executive Vice President, and the Vice President of Engineering Systems to discuss the vital role the Postal Service played in the rapid delivery of millions of test kits. We'll learn more about the preparation, logistic details, and technical solutions the Postal Service implemented that ensured a successful delivery operation. We’ll also talk about the skilled workforce that came together to make this possible and the lasting impacts of this success on the organization! 

Aug 02, 2022
Corporate Safety Office

In this week’s episode, we are joined by Linda DeCarlo, the Postal Service's Senior Director of Occupational Safety and Health to talk about how important safety is at such a large and diverse organization. We’ll learn more about employee training and how the Postal Service is focused on building a better workplace for all of its employees. We’ll also talk about the impacts technology has made, things you can do to help with mail carrier safety, and more.

Jul 05, 2022
B Free Franklin Post Office, Philadelphia

In this episode, we are on the road in the Old City section of Philadelphia to get an inside look at the B. Free Franklin Post Office. We’ll learn more about how this historical landmark reflects the characteristics of the community, as our tour guides Sylvia Herron, a Customer Relations Coordinator at the Postal Service, and Tammy Scott - acting customer relations coordinator at the Postal Service guide us through the museum and Old City’s unique history.

Jun 21, 2022
International Mail

In this episode, our hosts are joined by Mary Anderson, Executive Director of International Postal Affairs, to talk about the important role the Postal Service plays in mail delivery worldwide. We’ll learn about how the Postal Service works with 192 governments around the world to standardize mail transmission. We’ll also discuss international postage, delivery during times of conflict, and more. 

Jun 07, 2022
Your Questions Answered

In this episode, our hosts Dale and Yasmine dive into some of the biggest questions we get here at the Postal Service. We’ll address important questions like “where’s my package?” and what to do if your mail or package is missing. We’ll also discuss why stamps are so valuable to collectors, famous people who have worked for the Postal Service, and more!

May 26, 2022
Military Mail

In this episode, our hosts Dale and Yasmine are joined by Lynn Heidelbaugh, Curator at the Smithsonian National Postal Museum, to talk about military mail. We’ll learn more about how mail became such an important part of US military history, and how it’s evolved over time to meet the changing landscape of the armed forces. We’ll also discuss how you and members of the armed forces can use it to send mail, and more!

May 10, 2022
U.S. Postal Uniforms – An Iconic Look

In this episode, our hosts Dale and Yasmine are joined by Alison Bazylinski, Assistant Curator at the Smithsonian National Postal Museum, to talk about the history of the Postal Service uniform. We’ll learn more about the importance of the uniform, and how it’s changed over time to reflect societal trends. We’ll also discuss the impacts of integrating women into the Postal workforce and more. 

May 03, 2022
The First Year of the Delivering for America Plan

In this episode, our hosts Dale and Yasmine are joined by Postmaster General, Louis DeJoy, to talk about the impacts seen across the Postal Service one year after implementing the Delivering for America (DFA) Plan. We’ll learn more about its impact on infrastructure, services offered, and opportunities for partnership growth. We’ll also talk about how leadership and strategic planning will continue to help us grow. 

Apr 19, 2022
In-Person Proofing and Digital Fingerprints

In this episode, our hosts are joined by Gary Reblin, VP of Innovative Business Technology, and Jeffrey Tackes, Director of Digital Business Services, to talk about some of the ways the Postal Service is helping fight fraud and identity theft. We’ll discuss a service called In-Person Proofing, or IPP, how it works and why it matters for customers. We’ll also talk about how the Postal Service partners with other agencies and organizations to support identify verification, hiring efforts, and more. 

Mar 29, 2022
Women in Postal Service History

March is Women’s History Month! In honor of this observance, our hosts Dale and Yasmine sit down with USPS Historian Jenny Lynch to talk about women in the Postal Service and the vital—often unsung—roles they’ve played from the very beginning. We'll discuss the first female postmasters, mail carriers, and women working in the Postal Service Headquarters. We'll also talk about the challenges they’ve overcome, and how their contributions have helped shape what the organization is today.

Mar 15, 2022
The U.S. Postal Inspection Service Fights Consumer Fraud

It’s National Consumer Protection Week! In honor of this observance, we’re sitting down with Ashlea Bowens and Jessica Adams, two of our esteemed postal inspectors, to learn how the USPIS is preventing mail fraud – including taking listeners behind-the-scenes of some of our most notable cases.

We’ll talk about the significance of this week and learn about how USPIS is helping to educate consumers on mail fraud and how they can better protect themselves. We’ll also talk about the increase of “work-at-home” scams in the wake of the pandemic and share tips on how consumers can identify and report these schemes.

For more information, visit and click on Tips & Prevention.


Mar 01, 2022
The National Postal Forum – More than 5 decades of spotlighting the Postal Service’s latest and greatest

This week on Mailin’ It, we’re talking to the National Postal Forum’s Executive Director, Maureen Goodson. The National Postal Forum has partnered with the Postal Service for more than 50 years to drive growth and innovation throughout the mailing and shipping industry.

We’ll be talking to Maureen about the history of NPF and how their partnership with USPS has helped amplify several new postal offerings over the years – including the ZIP code. We’ll also talk about the National Postal Forum’s annual spring tradeshow, a one-of-a-kind interactive event that brings USPS managers together with their business customers to educate them in the most effective and efficient use of the products and services offered by the United States Postal Service.

For more on the National Postal Forum, please visit:  

Feb 15, 2022
Get Ready for USPS Connect

We'll discuss how USPS Connect™ is addressing the growing consumer demand for quick package delivery through same day and next day local delivery options, helping Main Street to stand out in a big business market. We’ll also touch on the rollout of USPS Connect™ Regional and how large volume shippers are plugging into USPS’s extensive delivery network to ship far, fast, and smart. 

Feb 08, 2022
Managing One of the World’s Most Iconic Brands

From appearances on apparel to toys to non-fungible tokens, the USPS is one of the world's most iconic brands. 

Join us as speak with Amity Kirby, Manager of Licensing at USPS. We'll learn how USPS found its way onto trendsetting apparel, how licensing opportunities can help introduce the USPS to new audiences, and hear about some of our most successful collaborations.

To learn more on licensing with USPS visit:

Jan 18, 2022
America’s oldest law enforcement agency: The United States Postal Inspection Service

Long Summary: The U.S. Postal Inspection Service is responsible for protecting the Postal Service’s employees, infrastructure, and customers by enforcing laws that prevent people from using the Postal Service to commit crimes. As America’s first federal law enforcement agency, the Postal Inspection Service has a long proud history of fighting crime against those who would attack our postal system.

In this episode, our hosts are joined by Chief Postal Inspector Gary Barksdale to learn about the incredible role of the Postal Inspection Service, tips on what you can do to avoid becoming a victim of mail fraud, and the various careers available at the Postal Inspection Service.

United States Postal Inspection Service (

Jan 04, 2022
Stamps, an American Obsession

They say there is a story behind every stamp. From US presidents to pop culture icons, stamps have symbolized America - our values, contributions, and creativity. Since 1847, stamps have played an important role at the US Postal Service and in American culture. 

In this episode, Dale and Yasmine are joined by Bill Gicker, Director of Stamp Services for the US Postal Service, to learn about what goes into the innovation, creative process and cultural significance of these miniature works of art.

Stamp Store:

Stamp History:

2022 Stamps:

Dec 21, 2021
Operation Santa

As the holidays approach, the United States Postal Service is gearing up for one of its most beloved charitable programs—Operation Santa®. Created in 1912 to help those in need during the holidays, the program facilitates the adoption of letters to Santa to make children’s holiday wishes come true. 

This week, our hosts chat with Chris Karpenko, Executive Director of Brand Marketing and Sue Brennan, Senior Public Relations Representative about the origin of this iconic social cause, how it works, and its impact on communities in need. Our guests also share ways we can all get involved to spread some cheer this holiday season.

Dec 07, 2021
Preparing for the Holiday Mailing Season

It’s the most wonderful time of the year! In this week’s episode, Isaac Cronkhite (USPS Chief Logistics and Processing Operations Officer) and Josh Colin (USPS Chief Retail and Delivery Operations Officer) chat with our hosts, Yasmine and Dale, to take listeners behind-the-scenes of USPS holiday preparations.

Listen in as we learn more about what a typical holiday season looks like for USPS, the unique challenges of the 2020 holiday season, and the adjustments the Postal Service has made to ensure smooth holiday deliveries this season.

Nov 23, 2021
An interview with Postmaster General Louis DeJoy

On this episode of Mailin’ It, we’re sitting down with the 75th Postmaster General, Louis DeJoy. Join us as we learn about his career as an entrepreneur, his transition into his role at the Postal Service, and what he loves most about his role as PMG.

We’ll also be talking to Louis about the Delivering for America plan, including the 10-year transformation that USPS is undergoing and where the organization is headed in the future.

Read more about the Postal Service’s 10-year plan here:


Nov 11, 2021
Mail’s Digital Dimension - Informed Delivery

In this episode of Mailin’ It, our hosts Yasmine and Dale chat with Bob Dixon, Product Technology Innovation Director for USPS, about one of the Postal Service’s flagship mail innovations of the past few years – Informed Delivery. With over 43 million subscribers, and 1 million more signing up each month, Informed Delivery has quickly become the way to learn what’s coming to your mailbox by looking at your inbox. 

We'll take a deep dive into how customers and marketers are combining mail and digital with Informed Delivery, and how the Postal service's ongoing investments in technology help make USPS more relevant in the digital world.

Learn more about Informed Delivery:

Oct 26, 2021
America’s First Communications Network

In this episode, our hosts Yasmine and Dale chat with USPS Historian Jenny Lynch about how the U.S. Postal Service became America’s first communications network. Join us as we walk through the decades, from the 1692 introduction of a postal system in the American colonies, to the role posts played in the American Revolution, and the 1775 appointment of Benjamin Franklin as the first Postmaster General of the U.S. Postal Service we know today.

We’ll talk about the rising political tensions between the British and the colonies, and how the establishment of the U.S. Postal Service helped to preserve the freedoms we hold dear today.

To learn more about the history of the U.S. Postal Service, visit

Oct 12, 2021
An Ode to the ZIP Code

Join us as we chat with the Smithsonian’s National Post Museum curator, Lynn Heidelbaugh, to examine one of the biggest game changers in the modernization of the Postal Service—the ZIP Code. We’ll talk about how a seemingly innocuous string of digits helped to increase delivery performance, as well as how USPS inspired nationwide adoption of the ZIP Code, including the introduction of Mr. ZIP! Hear how the ZIP Code was promoted, the reception it received from the public and mailing industry. 

Our hosts Dale Parsan and Yasmine Di Giulio go deep into the ZIP Code with Lynn Heidelbaugh on this episode of Mailin' It!

Sep 28, 2021
Mailin It! Trailer

Our goal with Mailin’ It! is to help you better understand the vital, yet often overlooked, role the U.S. Postal Service plays in keeping us connected. To do that, we’ll speak with experts about the latest and greatest going on at the U.S. Postal Service. We’ll also delve into the Postal Service’s fascinating history and its impact on American life today.

Some episodes will take a fun look at the Postal Service’s history, which dates back before the American Revolution. In other episodes, we’ll talk about Postal Service innovations past and present.

We’ll also take you behind the scenes to hear from key leaders, decision makers and other members of the USPS community who are charting a new course for the Postal Service.

Join us for Mailin’ It! 

Sep 20, 2021