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| Episode | Date |
|---|---|
|
Ep. 193: 3 Reasons Your Calendar is Gappy (And What to Fix First)
|
Jun 23, 2026 |
|
Ep. 192: Is Owning a Salon Worth It? The Honest Answers Nobody Gives You
|
Jun 15, 2026 |
|
Ep. 191: Why I Stopped Using Claude Like a Chatbot (and What I Do Instead)
|
Jun 09, 2026 |
|
Ep. 190: Listener Q&A - Maintaining Quality Across Your Team | Things To Do in Gaps | Salon Marketing Basics | Managing Long Waitlists
|
Jun 01, 2026 |
|
Ep. 189: Listener Q&A - Scaling Your Team | Recommended LED Lash Brands | WTD When Clients Only Want You | Maternity Leave
|
May 25, 2026 |
|
Ep. 188: How to Hire the Best People for Your Salon (And Actually Keep Them)
|
May 18, 2026 |
|
Ep. 187: Work Smarter on Socials: The Repurposing Strategy Every Salon Owner Needs
|
May 11, 2026 |
|
Ep. 186: Is AI Sending Clients to Your Competitors Instead of You?
|
May 05, 2026 |
|
Ep 185: The Loneliness of Running a Salon (and why no one talks about it)
|
Apr 27, 2026 |
|
Ep. 184: What Would You Do If You Weren't Being a Little Bitch About Your Business?
|
Apr 20, 2026 |
|
Ep. 183: I Had No Money, Two Babies, and Zero Ducks in a Row — Here's How I Built a 7-Figure Salon Anyway
|
Apr 14, 2026 |
|
Ep. 182: Listener Q&A - Fuel Prices, Retail Competition & Dealing with Online Hate
|
Apr 06, 2026 |
|
Ep. 181: Training New Staff - Timelines, Pricing, and Why You Can't Put Everyone in the Same Box
|
Mar 30, 2026 |
|
Ep. 180: The Real Reason Salon Owners Undercharge (And It Has Nothing To Do With Your Prices)
|
Mar 23, 2026 |
|
Ep. 179: The Reason You're Fully Booked, But Still Not Growing
|
Mar 16, 2026 |
|
Ep. 178: The Full Story: My Lifelong Weight Struggle, My Gastric Sleeve Surgery, and 5 Years of Keeping It Off
|
Mar 09, 2026 |
|
Ep. 177: Is Your Team Toxic? 5 Red Flags Salon Owners Always Ignore
|
Mar 02, 2026 |
|
Ep. 176: 5 Reasons Salon Owners Burn Out (and the Honest Fixes Nobody Talks About)
|
Feb 23, 2026 |
|
Ep. 175: Staff Management Q&A - The Five Love Languages | Staff Giving Attitude | Handling Leave Requests | Cash Handling & Control
|
Feb 17, 2026 |
|
Ep. 174: The Real Reason You're Attracting Unqualified Salon Applicants
|
Feb 09, 2026 |
|
Ep. 173: The Action Gap, and the Importance of Accountability in Business
|
Feb 03, 2026 |
|
Ep. 172: Building a Bigger and Better Financial Future with Jessica Conrick (Educator & CPA)
|
Jan 26, 2026 |
|
Ep. 171: A Real Conversation About How We Navigated One of the Hardest Years in My Beauty Business
|
Jan 19, 2026 |
|
Ep. 170: Q&A - Business Partnership Difficulties | Installing a New Manager | Work-life Balance | Increasing Sales
|
Jan 12, 2026 |
|
Ep. 169: This Podcast Is Levelling Up: Welcome to Salon Goals
|
Jan 08, 2026 |
|
Ep. 168: How I’m Closing Out 2025, and Intentionally Setting Up for a Big 2026
|
Dec 18, 2025 |
|
Ep. 167: 5 Things I Got Wrong in My Business ... and What I'd Do Differently Now
|
Dec 11, 2025 |
|
Ep. 166: How to Set Yourself Up for a Stress-Free December
|
Dec 04, 2025 |
|
Ep. 165: 6 Mistakes That Quietly Kill Your Profit Margin
|
Nov 27, 2025 |
|
Ep. 164: Stop Posting This on Your Salon Instagram (It’s Costing You Clients)
|
Nov 21, 2025 |
|
Ep. 163: Your Business Growth Checklist: The 9 Things That Actually Move the Needle
|
Nov 13, 2025 |
|
Ep. 162: Stop Wasting Time: How Beauty Business Owners Should Be Using AI with Alicia Phoenix
|
Nov 06, 2025 |
|
Ep. 161: Q&A - Moving into a Bigger Space | Staff Laziness and What to Do About It | Salon Managers and Their Role
|
Oct 30, 2025 |
|
Ep. 160: Q&A - Clients That Only Want to See You | Struggling to Budget for Stock | Not Paying Yourself
|
Oct 23, 2025 |
|
Ep. 159: What Actually Matters on Your Salon Socials. (Spoiler: it's not Follower Counts, Views, or Going Viral)
|
Oct 16, 2025 |
|
Ep. 158: The CEO Mindset Series: Beating Imposter Syndrome in Your Beauty Business.
|
Oct 09, 2025 |
|
Ep. 157: The CEO Mindset Series: Rewriting Your Money Story.
|
Oct 02, 2025 |
|
Ep. 156: The CEO Mindset Series: Breaking Free From Overwhelm.
|
Sep 25, 2025 |
|
Ep. 155: How To Keep Your Client Relationships Professional (without the guilt).
|
Sep 11, 2025 |
|
Ep. 154: Future-Proofing Your Business with Smart Money Moves.
|
Aug 28, 2025 |
|
Ep. 153: The Real Cost of Discounting (and What To Do Instead).
|
Aug 14, 2025 |
|
Ep. 152: Life Lately: Big Changes, Salon Wins, and What I've Been Learning About Myself.
|
Jul 31, 2025 |
|
Ep. 151: How to Scale Your Beauty Business Beyond Yourself - an interview with Nat from SZN Social.
|
Jul 17, 2025 |
|
Ep. 150: 11 Years - 11 Lessons: What I've Learned from Building a 7-Figure Salon (and Coaching 200+ Beauty Business Owners).
|
Jul 10, 2025 |
|
Ep. 149: When the Client Isn't Right - Handling Complaints and other Difficult Situations
|
Jul 03, 2025 |
|
Ep. 148: How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business
|
Jun 26, 2025 |
|
Ep. 147: Q&A - When Is The Right Time to Hire? | What To Do When Staff Get Job Offers from Another Business?
|
Jun 19, 2025 |
|
Ep. 146: Q&A - What To-Do in Gaps | Timely Rewards | Getting Clients to Rebook | Rebranding a Business | Dealing with Poor Retention
|
Jun 12, 2025 |
|
Ep. 145: Q&A - Phone Usage | Socials for Growth | Hiring Skilled vs Unskilled Staff | Social Media Burnout and Chasing Trends
|
Jun 05, 2025 |
|
Ep. 144: Are You The Bottleneck in Your Own Business?
|
May 29, 2025 |
|
Ep. 143: 4 Signs You're Ready to Hire (and what to fix if you're not)
|
May 22, 2025 |
|
Ep. 142: The Hobby Mindset - Why You Need to Start Treating Your Salon Like a Real Business
|
May 15, 2025 |
|
Ep. 141: How to Stay Consistent with Your Salon Socials (even when you're busy AF).
|
May 08, 2025 |
|
Ep. 140: The Truth About Burnout in the Beauty Industry ... and How to Come Back From It.
|
May 01, 2025 |
|
Ep. 139: Is Your Online Booking Process Losing You Potential Clients?
|
Apr 24, 2025 |
|
Ep. 138: How to Lead Your Salon Team the Right Way - with Lauren's Salon Manager, Jemma.
|
Apr 17, 2025 |
|
Ep. 137: Q&A - Team Rewards | Staff Leaving to Start a Competitive Business | Stepping Away | Building Clientele | Giving Up | Unreliable Team Members
|
Apr 10, 2025 |
|
Ep. 136: Common Financial Mistakes that Salon Owners Make (and how to avoid them).
|
Apr 03, 2025 |
|
Ep. 135: 5 Leadership Lessons I Wish I Knew Sooner.
|
Mar 27, 2025 |
|
Ep. 134: The Reasons Why Your Clients Don't Come Back (part 2)
|
Mar 20, 2025 |
|
Ep. 133: The Reasons Why Your Clients Don't Come Back (part 1)
|
Mar 13, 2025 |
|
Ep. 132: Debunking the Myth of Passive Income in the Beauty Industry
|
Mar 06, 2025 |
|
Ep. 131: Q&A - Juggling Motherhood & Business when Your Kids are Little | Difficult Employees | Struggling to Find Clients
|
Feb 27, 2025 |
|
Ep. 130: Q&A - Increasing Client Retention Rate | Opening a Second Location | First Year Growth | Difficult Client Conversations
|
Feb 20, 2025 |
|
Ep. 129: The 7 Reasons Why Beauty Businesses Fail.
|
Feb 13, 2025 |
|
Ep. 128: 8 Ways You Can Increase Profits in Your Beauty Business in 2025
|
Feb 06, 2025 |
|
Ep. 127: Hiring Skilled vs Unskilled Staff for Your Salon Business
|
Jan 30, 2025 |
|
Ep. 126: What Would Happen to Your Business if You Took a Month Off Work?
|
Jan 23, 2025 |
|
Ep. 125: Starting a New Business / Building a Brand
|
Jan 16, 2025 |
|
Ep. 124: Here's Why You Aren't Getting New Clients
|
Dec 19, 2024 |
|
Ep. 123: Gabrielle Hill on Client Education, Hiring Staff, Fear in Business, Time Management, and The Value of Client Feedback - p2/2
|
Dec 12, 2024 |
|
Ep. 122: Gabrielle Hill on Starting & Growing 'The Lash House Newcastle', Moving Beyond the Home Salon, Risk Taking, and Getting Clients to Rebook - p1/2
|
Dec 05, 2024 |
|
Ep. 121: How I'm Taking Care of Myself This December
|
Nov 28, 2024 |
|
Ep. 120: Q&A - Managing the Family Schedule | Arriving Early at the Salon | More Team Members vs More Clients | Home Gym (Worth It?) | Calculating Your Salon Financials
|
Nov 21, 2024 |
|
Ep. 119: Show Me Your Calendar, And I'll Show You Your Life
|
Nov 14, 2024 |
|
Ep. 118: Want Better Clients? Start By Being One!
|
Nov 07, 2024 |
|
Ep. 117: How Often Should You Increase Your Service Prices?
|
Oct 31, 2024 |
|
Ep. 116: Stop Posting This Type of Content if You Want to Get Booked and Busy
|
Oct 24, 2024 |
|
Ep. 115: 3 Lessons I Learnt While Scaling My Beauty Business from 20K Months to 80K Months
|
Oct 17, 2024 |
|
Ep. 114: Life Update - Behind the Scenes of My Salon, My Coaching Business, and My New Business
|
Oct 10, 2024 |
|
Ep. 113: My Top Tips for Surviving the Christmas Rush.
|
Oct 03, 2024 |
|
Ep. 112: How To Get Stuff Done on the Days You Don't Feel Like It
|
Sep 26, 2024 |
|
Ep. 111: Open-Air Salon Communication Do’s & Don'ts
|
Sep 19, 2024 |
|
Ep. 110: Why You Need to "Hire Slow, and Fire Fast" in your Beauty Business
|
Sep 12, 2024 |
|
Ep. 109: Q&A - Highs & Lows in Business | LED Lash Systems | Mentorship | Salon Advertising | Contractors vs Employees | Setting Healthy Boundaries
|
Sep 05, 2024 |
|
Ep. 108: 9 Reasons Your Clients Aren't Coming Back to You
|
Aug 29, 2024 |
|
Ep. 107: 3 Signs You Should Be Raising Your Prices.
|
Aug 22, 2024 |
|
Ep. 106: 13 Things That Will Help You Achieve Your Business Goals Faster.
|
Aug 15, 2024 |
|
Ep. 105: My Lash Industry "Icks"
|
Aug 08, 2024 |
|
Ep. 104: When You Have a Team, and Your Clients Still Only Want You.
|
Aug 01, 2024 |
|
Ep. 103: How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business
|
Jul 25, 2024 |
|
Ep. 102: Q&A - Burnout | Salon Music | Workout Plans | Biz Owner & Mum | Salon Managers | Retiring Your Husband | Diet Plans | Professional Photos
|
Jul 18, 2024 |
|
Ep. 101: 10 Things I've Learned in 10 Years of Business
|
Jul 11, 2024 |
|
Celebrating 100 Episodes of The Lash Business Lounge
|
Jul 04, 2024 |
|
Ep. 99: From Chaos to Cash Flow: Why Stock Management Matters for Your Beauty Business
|
Jun 27, 2024 |
|
Ep. 98: My Top 5 Reasons for Firing a Client
|
Jun 20, 2024 |
|
Ep. 97: Things I Didn't Do to Grow My Clientele
|
Jun 13, 2024 |
|
Ep. 96: The 6 Things My Highest Achieving Coaching Clients Have in Common
|
Jun 07, 2024 |
|
Ep. 95: Q&A - Price Rises | Kids in Salon | Becoming a Lash Supplier | Eating Outside of Meals | Hiring Receptionists | Delegation
|
May 31, 2024 |
|
Ep. 94: Is The Lash Industry Dying?
|
May 23, 2024 |
|
Ep. 93: Deanna Campese on Lash’d Eyelashes, the International Lash Masters Conference, and Changing the Industry
|
May 17, 2024 |
|
Ep. 92: My Top Tips for Avoiding Burnout
|
May 09, 2024 |
|
Ep. 91: 5 Hard Truths About Business
|
May 02, 2024 |
|
Ep. 90: How to Repurpose Your Existing Social Media Content
|
Apr 25, 2024 |
|
Ep. 89: Ready To Work On Your Business, Not Just In It? Start Here.
|
Apr 19, 2024 |
|
Ep. 88: 5 Things I Failed At While Growing My Beauty Business
|
Apr 12, 2024 |
|
Ep. 87: How to Be Confident Showing Up on Your Salon Socials
|
Apr 04, 2024 |
|
Ep. 86: Q&A - AICIS | Staff Becoming Competition | What to Tell Clients When a Team Member Leaves | Highest Income Earners
|
Mar 29, 2024 |
|
Ep. 85: Q&A - The Sales Mindset (Solutions Selling) | Client Notes | Allergic Reactions | Marketing New Services
|
Mar 21, 2024 |
|
Ep. 84: How I Balance Being a Business Owner and a Mum
|
Mar 14, 2024 |
|
Ep. 83: 5 Time Management Hacks for Peak Productivity
|
Mar 07, 2024 |
|
Ep. 82: Why You Need to Build Customer Loyalty in Your Beauty Business
|
Feb 29, 2024 |
|
Ep. 81: Are You the Business Owner, or the Employee in Your Business?
|
Feb 22, 2024 |
|
Ep. 80: 3 Reasons Why Your Business Isn't Profitable.
|
Feb 15, 2024 |
|
Ep. 79: How to Win at Business (and Life) in 2024
|
Feb 01, 2024 |
|
Ep. 78: Rapid Business Growth and ADHD with Sarah Perovich
|
Jan 26, 2024 |
|
Ep. 77: How to Get Your Clients to Take You More Seriously.
|
Jan 18, 2024 |
|
Ep. 76: Should You Add Another Income Stream to Your Business?
|
Jan 11, 2024 |
|
Ep. 75: Q&A - Employment Types | Success Mindset | Investing in Yourself & Your Business
|
Dec 14, 2023 |
|
Ep. 74: How to Tell If Your Beauty Business is Failing.
|
Dec 07, 2023 |
|
Ep. 73: Does Adding More Services to Your Menu = More Clients?
|
Nov 30, 2023 |
|
Ep. 72: First Impressions Matter.
|
Nov 23, 2023 |
|
Ep. 71: 5 Ways to Make More Money in Your Beauty Business Now
|
Nov 17, 2023 |
|
Ep. 70: 4 Signs You're Ready to Hire Staff
|
Nov 09, 2023 |
|
Ep. 69: 5 Things We Need to Normalise in the Beauty Industry
|
Nov 02, 2023 |
|
Ep. 68: How My Role as a Salon Owner has Changed Since 2016
|
Oct 26, 2023 |
|
Ep. 67: Stop Being Afraid to Hire.
|
Oct 19, 2023 |
|
Ep. 66: Interview with Owen & Lauren Lappin (part 2)
|
Jul 20, 2023 |
|
Ep. 65: Interview with Owen & Lauren Lappin (part 1)
|
Jul 14, 2023 |
|
Ep. 64: How Much Should I Be Paying Myself?
|
Jul 07, 2023 |
|
Ep. 63: Should You Give Refunds?
|
Jun 29, 2023 |
|
Ep. 62: How to Increase Your Salon Revenue with Retail
|
Jun 22, 2023 |
|
Ep. 61: What Policies Do I Need in My Beauty Business?
|
Jun 16, 2023 |
|
Ep. 60: 3 Things You Need to Consider Before Hiring Staff
|
Jun 09, 2023 |
|
Ep. 59: How to Get Your Clients to Rebook
|
Jun 01, 2023 |
|
Ep. 58: Social Media Hacks for Salon Owners
|
May 25, 2023 |
|
Ep. 57: Q&A #2 - Booking Out New Staff | Staff Management & Content Creation | Setting Boundaries & Switching Off
|
May 18, 2023 |
|
Ep. 56: Q&A #1 - Oversaturated Markets | Rent vs Revenue | Employing Family & Friends
|
May 11, 2023 |
|
Ep. 55: 5 Non-Negotiables That Helped Me Build a 7-Figure Business
|
May 04, 2023 |
|
Ep. 54: What to do When Someone Copies Your Social Media Content.
|
Apr 27, 2023 |
|
Ep. 53: After Hours Surcharges - Should You Be Charging Them?
|
Apr 21, 2023 |
|
Ep. 52: How to Handle Last-Minute Cancellations and Appointment Changes
|
Apr 13, 2023 |
|
Ep. 51: Would Your Business Survive If You Didn't?
|
Apr 06, 2023 |
|
Ep. 50: Stop Trying to be The Best.
|
Mar 30, 2023 |
|
Ep. 49: What to do when a Team Member Resigns
|
Mar 23, 2023 |
|
Ep. 48: Stop People Pleasing!
|
Mar 15, 2023 |
|
Ep. 47: 5 Signs You Need to be More Consistent with Your Salon Marketing
|
Mar 09, 2023 |
|
Ep. 46: How to Make $1 Million a Year in Your Beauty Business
|
Mar 02, 2023 |
|
Ep. 45: Ten Ways You're Sabotaging Your Business
|
Feb 23, 2023 |
|
Ep. 44: What To Do When You're Off-Track with Your Monthly Revenue Goals.
|
Feb 10, 2023 |
|
Ep. 43: How to Set Income Goals (and Actually Hit Them) for For Your Beauty Business in 2023
|
Feb 02, 2023 |
|
Ep. 42: SALON GOALS - The 12 Week Group Coaching Program That Will Skyrocket Your Beauty Biz
|
Jan 26, 2023 |
|
Ep. 41: Pre-Made Volume Fans vs Handmade. What's Your Take?
|
Jan 19, 2023 |
|
Ep. 40: Don't Do These Things If You Want to Grow Your Clientele in 2023
|
Jan 12, 2023 |
|
Ep. 39: Katie Godfrey from KG Salon shares her lash business journey | Awards, Teams, and Balancing Motherhood
|
Jan 05, 2023 |
|
Ep. 38: Six Things You Should Be Focusing On If You Want To Grow Your Business in 2023.
|
Dec 30, 2022 |
|
Ep. 37: What To Do When Your Partner is Unsupportive of Your Business.
|
Dec 22, 2022 |
|
Ep. 36: 3 Things I'd Do Differently If I Had to Start Over in Business Today.
|
Dec 16, 2022 |
|
Ep. 35: Don't Make These Communication Mistakes with Your Clients Over the Holiday Season
|
Dec 11, 2022 |
|
Ep. 34: How to Survive the Silly Season
|
Nov 18, 2022 |
|
Ep. 33: How to Get Started in the Industry and Take the Leap into Your Own Business
|
Nov 03, 2022 |
|
Ep. 32: Working in Somebody Else's Salon vs Working for Yourself
|
Oct 27, 2022 |
|
Ep. 31: How to Know When You're Ready to Hire
|
Oct 20, 2022 |
|
Ep. 30: Are you following up with your Clients?
|
Oct 13, 2022 |
|
Ep. 29: How to Get Your Team to Perform at Their Highest Level
|
Oct 05, 2022 |
|
Ep. 28: The Pros & Cons of Salon Memberships
|
Sep 28, 2022 |
|
Ep. 27: So You Want to Stop Accepting New Clients? Listen to this First!
|
Sep 22, 2022 |
|
Ep. 26: Lashes Aren't a Fad | Failure's Not an Option | Systems & Policies | NALA Awards
|
Aug 08, 2022 |
|
Ep. 25: Lauren's Beauty Business Journey (part 2/2)
|
Aug 01, 2022 |
|
Ep. 24: Lauren's Beauty Business Journey (part 1/2)
|
Jul 26, 2022 |
|
Ep. 23: An Easy Way to Set Your Revenue Goals.
|
Jul 19, 2022 |
|
Ep. 22: What To Do When Clients Post Reviews Outside of Business Hours. (Bonus)
|
Jul 15, 2022 |
|
Ep. 21: What To Do When Your Business Gets a Negative Review
|
Jul 11, 2022 |
|
Ep. 20: Five Common Reasons We Self-Sabotage in Business
|
Jun 27, 2022 |
|
Ep. 19: Managing the Time Your Apprentices Spend with Contractors. (Q&A)
|
Jun 20, 2022 |
|
Ep. 18: The Pros & Cons of Employees vs Contractors
|
Jun 13, 2022 |
|
Ep. 17: How to Transition from a Home Salon to a Commercial Salon
|
Jun 07, 2022 |
|
Ep. 16: When is it the Right Time to Fire a Client?
|
May 30, 2022 |
|
Ep. 15: Should Your Team Members Have Salon Related Instagram Accounts?
|
May 23, 2022 |
|
Ep. 14: How to Prioritise Content Creation in Your Salon Business (Q&A)
|
May 16, 2022 |
|
Ep. 13: Help! My Team Doesn't Want to be part of Our Social Media Posts (Producer Q&A)
|
May 09, 2022 |
|
EP. 12: How to Increase Engagement on your Salon Socials Today
|
May 02, 2022 |
|
Ep. 11: What To Do When A Team Member's Communication Isn't Up To Scratch (Producer Q&A)
|
Apr 25, 2022 |
|
Ep. 10: Consistently Great Communication is the Key to Growing Your Salon Business
|
Apr 19, 2022 |
|
Ep. 09: Help! I have to tell a pre-existing client the price is going up. (Producer Q&A)
|
Apr 11, 2022 |
|
Ep. 08: Putting Your Prices Up is Essential to Maintaining a Thriving Salon Business
|
Apr 05, 2022 |
|
Ep. 07: What Wouldn't Lauren Outsource? (Producer Q&A)
|
Mar 28, 2022 |
|
Ep. 06: Outsourcing. The path to reclaiming your time and maximising your life (and business).
|
Mar 21, 2022 |
|
Ep. 05: "You Do Not Need to Do Another Lash Course"
|
Mar 14, 2022 |
|
Ep. 04: Why You Shouldn't Let Other People's Opinions Influence Your Business Decisions.
|
Mar 07, 2022 |
|
Ep. 03: Is It Hard Having a Big Team? "You Need to Choose Your Hard".
|
Feb 28, 2022 |
|
Ep. 02: How To Take Amazing Lash Photos (Producer Q&A)
|
Feb 13, 2022 |
|
Ep. 01: The Key to Growing Your Lash Business is Effective Marketing
|
Feb 07, 2022 |