Gain Grow Retain
By Gain Grow Retain
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Episodes: 295
Description
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.
This podcast is brought to you by Higher Logic.
| Episode | Date |
|---|---|
|
Scaling CS with Brittany Soinski of Loom
|
Dec 18, 2023 |
|
Building Community/Business Alignment
|
Dec 11, 2023 |
|
Scaling CS with Dan Ennis from Monday.com
|
Dec 04, 2023 |
|
Scaling Customer Success with Nisha Baxi from Gong
|
Nov 27, 2023 |
|
10-Minute Trumpet: 3 Keys for Scaled Success
|
Nov 20, 2023 |
|
10-Minute Trumpet: 3 Layers of Education: Product, Business, Market
|
Nov 13, 2023 |
|
10-Minute Trumpet: Having a Named CSM
|
Nov 06, 2023 |
|
10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles
|
Oct 31, 2023 |
|
Integrating Your CS Goals with Community
|
Oct 23, 2023 |
|
Scaling CS: Tessa Thorburn with Loom
|
Oct 16, 2023 |
|
Scaling CS: Mike Sasaki with Emburse
|
Oct 09, 2023 |
|
Rolling Out Changes
|
Oct 02, 2023 |
|
Implementation is Not Onboarding
|
Sep 25, 2023 |
|
Setting Priorities for Your Team
|
Sep 18, 2023 |
|
Scaled CS: Daphne Lopes, Hubspot
|
Sep 11, 2023 |
|
How CS Leaders Can Adopt AI
|
Sep 04, 2023 |
|
10-Minute Trumpet - Specialized Roles
|
Aug 28, 2023 |
|
The Vault -Building Relationships During Uncertain Times
|
Aug 21, 2023 |
|
Scaling CS with Community
|
Aug 14, 2023 |
|
10-minute trumpet - Relationships at Scale
|
Aug 07, 2023 |
|
10-Minute Trumpet - Over-indexed on having named CSMs
|
Jul 31, 2023 |
|
Scaled CS is all about efficiency
|
Jul 24, 2023 |
|
10-minute Trumpet - Take Pressure Off Your CSM Team
|
Jul 17, 2023 |
|
The Vault - 7 Pillars of CS
|
Jul 11, 2023 |
|
Want to Become a World Class CSM?
|
Jul 03, 2023 |
|
The Vault - Where does Community fit into your Customer Success Strategy?
|
Jun 26, 2023 |
|
Jay Nathan’s Take on CS
|
Jun 19, 2023 |
|
Using Events to Strengthen Your Customer Experience
|
Jun 12, 2023 |
|
The Vault - How CS Operations can Help Scale
|
Jun 05, 2023 |
|
Renewals
|
May 08, 2023 |
|
Focus on Your Customer
|
May 01, 2023 |
|
Making Your CSMs Become Great Change Management Experts
|
Apr 17, 2023 |
|
Meeting Prep is a Lost Art
|
Apr 13, 2023 |
|
Building Predictability Into Your CS Organization
|
Apr 10, 2023 |
|
Our CSMs Are Really Change Management Experts
|
Apr 03, 2023 |
|
CSMs should be great change management experts
|
Mar 30, 2023 |
|
10 Customer Churn Benchmarks for SaaS Leaders
|
Mar 27, 2023 |
|
Churn Benchmarks
|
Mar 23, 2023 |
|
Strategic, Tactical, and Operational
|
Mar 20, 2023 |
|
Scaled CSMs Should Be Creating Content
|
Mar 16, 2023 |
|
Scaled CS is Looking Alot Like Marketing
|
Mar 13, 2023 |
|
QBRs Need an Overhaul
|
Mar 09, 2023 |
|
Effortless Experience
|
Mar 06, 2023 |
|
Delight vs Effort
|
Mar 02, 2023 |
|
Trends in the Job Market Around B2B Tech
|
Feb 27, 2023 |
|
We Need Our CSMs to Become More ”Strategic”
|
Feb 23, 2023 |
|
Building Account Maps for Predictable Outcomes
|
Feb 20, 2023 |
|
CSMs Should Not Learn to Talk to CFOs
|
Feb 16, 2023 |
|
Scaled CS with Enterprise
|
Feb 13, 2023 |
|
ChatGPT for Scaled CS
|
Feb 06, 2023 |
|
Dirty Data
|
Jan 30, 2023 |
|
The Impact of Understanding Customer Behaviors
|
Jan 23, 2023 |
|
How to Strengthen Engagement Through Personalization
|
Jan 16, 2023 |
|
The Impact of a CCO on CS
|
Jan 09, 2023 |
|
The Vault - Customer Onboarding and Implementation Processes
|
Jan 02, 2023 |
|
The Vault - Customer Success Metrics
|
Dec 26, 2022 |
|
Going Deeper
|
Dec 19, 2022 |
|
Community-Driven Success
|
Dec 12, 2022 |
|
Impacting CS with Data
|
Dec 05, 2022 |
|
Parenting Lessons for Customer Success
|
Nov 28, 2022 |
|
The Vault - Building Advocacy
|
Nov 21, 2022 |
|
Launching Office Hours
|
Nov 14, 2022 |
|
Spotlight on Pendo’s Scaled CS Program
|
Nov 09, 2022 |
|
CS Should Consider Leveraging Partners
|
Nov 07, 2022 |
|
The Vault - Beyond the Traditional Thinking of Community
|
Oct 31, 2022 |
|
Building Enterprise Customer Success
|
Oct 24, 2022 |
|
The Vault - Tending to Your Community
|
Oct 17, 2022 |
|
Intersection of Customer Marketing and Customer Success
|
Oct 10, 2022 |
|
You Should Be Building Your Customer Community
|
Oct 03, 2022 |
|
The Vault - All Aboard the Community Hype Train
|
Sep 26, 2022 |
|
Me, a Leader? My journey towards making a mark
|
Sep 19, 2022 |
|
Talking Books by Jay and Kristi
|
Sep 12, 2022 |
|
What to do in Your First Days As a Customer Success Leader
|
Sep 05, 2022 |
|
Building Culture for Your Customer Success Team
|
Aug 30, 2022 |
|
Building Great Marketing Starts with Great Customer Success
|
Aug 22, 2022 |
|
The Role of Marketing in Customer Success
|
Aug 15, 2022 |
|
What to do in a Market Downturn
|
Aug 08, 2022 |
|
How Monday.com Scales CS
|
Aug 01, 2022 |
|
Let’s Get Rid of the QBR
|
Jul 25, 2022 |
|
The Importance of Defining the CSM Role in Your Org
|
Jul 18, 2022 |
|
Jay and Kristi Article Discussion -The Hardest Part of SaaS Companies at Each Stage”
|
Jul 12, 2022 |
|
Importance of Developing the Front-Line of Customer Success
|
Jun 28, 2022 |
|
Worlds colliding: PLG + Customer Success
|
May 27, 2022 |
|
Leading the charge on digital-first customer success
|
May 25, 2022 |
|
Around the Horn with Kristi, Jay, and Jeff
|
May 24, 2022 |
|
CS Blueprint: Key Metrics for Customer Success
|
May 18, 2022 |
|
Enabling a Customer-First Experience with Jeetu Mahtani
|
Apr 26, 2022 |
|
Coast to Coast with Ben Shapiro
|
Apr 14, 2022 |
|
Metrics, Metrics, Metrics
|
Apr 12, 2022 |
|
Long Term Thinking in Customer Success
|
Apr 12, 2022 |
|
Migrating Customers to a New Environment
|
Mar 31, 2022 |
|
20 Minutes on the Clock - What Does Customer Success Do?
|
Mar 30, 2022 |
|
Why you Should be Running an Advocacy Program and How to Get Started
|
Mar 25, 2022 |
|
CS Blueprint: The Future of Technology and CS
|
Mar 23, 2022 |
|
B2B Marketing Content for SaaS Folks w/ Yaagneshwaran Ganesh
|
Mar 14, 2022 |
|
CS Blueprint: Creating Office Hours for your Customers
|
Mar 11, 2022 |
|
Community in B2B
|
Mar 09, 2022 |
|
CSM Mentorship and Hiring Tips / CSM Office Hours
|
Mar 04, 2022 |
|
Year 2022 Planning w/ CSM Office Hours
|
Feb 09, 2022 |
|
The Hiring Process w/ CS Leadership Office Hours
|
Feb 07, 2022 |
|
From Education to SaaS Companies w/ Jeffrey See
|
Feb 04, 2022 |
|
CS Blueprint: The Secrets To Scaling A Start-Up
|
Feb 03, 2022 |
|
CS Blueprint: Leadership Lessons and Utilizing GitLab
|
Jan 31, 2022 |
|
Churned Customers and Off-Boarding Plans w/ Anita Toth
|
Jan 28, 2022 |
|
CS Blueprint: Webinars, Investing, and CX Predictions
|
Jan 26, 2022 |
|
CS Blueprint: Amazon Outage, Compensation Survey & More
|
Jan 25, 2022 |
|
CS Blueprint: Inspiring Leaders and Ideas
|
Jan 21, 2022 |
|
Customer Success and General Counsel w/ Lisa Gilley
|
Jan 19, 2022 |
|
CS BluePrint: CS Articles and Brainstorming
|
Jan 17, 2022 |
|
CS Operations w/ Christine Lavery
|
Jan 13, 2022 |
|
Customer Onboarding and Implementation Processes w/ Jordan Silverman
|
Jan 12, 2022 |
|
Customer Education w/ CSM Office Hours
|
Dec 29, 2021 |
|
The Center of Customer Experience w/ Rhonda Keller
|
Dec 27, 2021 |
|
Customer Onboarding for Scale w/ Jeff Heckler
|
Dec 22, 2021 |
|
Managing Global Teams w/ CS Leadership Office Hours
|
Dec 20, 2021 |
|
Finding a Balance While Working Remote w/ CSM Office Hours
|
Dec 08, 2021 |
|
Putting Your Buyers First w/ Amy Volas
|
Dec 03, 2021 |
|
Difficult Customer Conversations w/ CSM Office Hours
|
Nov 30, 2021 |
|
Building Relationships with Customers w/ CSM Office Hours
|
Nov 24, 2021 |
|
Implementation and Onboarding w/ CSM Office Hours
|
Nov 22, 2021 |
|
Going Above and Beyond w/ CSM Office Hours
|
Nov 17, 2021 |
|
Customer Success Metrics w/ Ryanne Doumet
|
Nov 15, 2021 |
|
Important Criteria for CSM Training w/ CSM Office Hours
|
Nov 12, 2021 |
|
Customer Research The Right Way w/ Chris Walker
|
Nov 10, 2021 |
|
Delivering Better Service w/ CS Leadership Office Hours
|
Nov 05, 2021 |
|
The 10 Customer Commandments w/ Megan Bowen
|
Oct 06, 2021 |
|
Utilizing Health Scores w/ Sean Fleming
|
Oct 04, 2021 |
|
Creating More Brand Advocates w/ Gurdev Anand
|
Sep 21, 2021 |
|
Enterprise Customer Success Without A Contract w/ Jacob Laufer
|
Sep 17, 2021 |
|
Customer Success at Scale w/ Peter Armaly
|
Sep 14, 2021 |
|
The Impact of Your Words w/ Linda Matthews
|
Aug 30, 2021 |
|
SaaS as a Predominant Model for Business w/ Richard Owen
|
Aug 27, 2021 |
|
Digital Customer Success w/ Dan Steinman
|
Aug 18, 2021 |
|
Ways to Engage Non-Responders w/ CS Leadership Office Hours
|
Aug 16, 2021 |
|
Driving Customer Engagement w/ CSM Office Hours
|
Aug 13, 2021 |
|
Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski
|
Aug 04, 2021 |
|
Customer Engagements w/ CS Leadership Office Hours
|
Aug 02, 2021 |
|
Leveraging In-Product Feedback to Drive Engagement w/ CSM Office Hours
|
Jul 30, 2021 |
|
Engagements Models and Segmentation w/ CS Leadership Office Hours
|
Jul 28, 2021 |
|
Customer Engagement Touch Points w/ CSM Office Hours
|
Jul 26, 2021 |
|
How to Think About Being A Leader w/ Steve Hopkins
|
Jul 23, 2021 |
|
Using Health Scores to Drive Better Outcomes w/ CSM Office Hours
|
Jul 21, 2021 |
|
Customer Success and Community w/ Kiely Monteiro
|
Jul 09, 2021 |
|
Ask Me Anything w/ Kristi Faltorusso
|
Jul 07, 2021 |
|
Success Plans with a Customer w/ CSM Office Hours
|
Jul 02, 2021 |
|
Creating Valuable QBRs w/ Emily Garza
|
Jun 29, 2021 |
|
Onboarding Processes w/ CSM Office Hours
|
Jun 25, 2021 |
|
Customer Analytics and Reporting w/ CS Leadership Office Hours
|
Jun 23, 2021 |
|
Customer Advocacy w/ CS Leadership Office Hours
|
Jun 21, 2021 |
|
Acting Strategically w/ CS Leadership Office Hours
|
Jun 18, 2021 |
|
Leveraging Internal Resources w/ CSM Office Hours
|
Jun 16, 2021 |
|
The ”Outcomes Economy” w/ CS Leadership Office Hours
|
Jun 14, 2021 |
|
Building Internal Relationships w/ CSM Office Hours
|
Jun 11, 2021 |
|
CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
|
Jun 09, 2021 |
|
Managing Difficult Customers w/ CSM Office Hours
|
Jun 07, 2021 |
|
Escalation Models w/ Phil Davitt
|
Jun 04, 2021 |
|
Building Segmentation w/ CS Leadership Office Hours
|
Jun 02, 2021 |
|
Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
|
May 31, 2021 |
|
Customer Success is Being Proactive w/ CSM Office Hours
|
May 28, 2021 |
|
Capacity Planning for Front Line CSMs w/ Erika Villarreal
|
May 26, 2021 |
|
Transforming a Business w/ Gemma Cipriani-Espineira
|
May 21, 2021 |
|
CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
|
May 19, 2021 |
|
Challenges of Integrating New Tools w/ CSM Office Hours
|
May 17, 2021 |
|
Org chart, organization, and political influencers w/ CS Leadership Office Hours
|
May 14, 2021 |
|
Engage in Strategic Conversation w/ CSM Office Hours
|
May 12, 2021 |
|
Diving Into Customer Marketing w/ Gal Biran
|
May 10, 2021 |
|
Red Account Management w/ CS Leadership Office Hours
|
May 07, 2021 |
|
The Center of Excellence w/ Scott K. Wilder
|
May 05, 2021 |
|
Actionable Takeaways w/ CSM Office Hours
|
May 03, 2021 |
|
The Seven Pillars of Customer Success with Wayne McCulloch
|
Apr 30, 2021 |
|
What We’re Focusing on in Q1 w/ CS Leadership Office Hours
|
Apr 28, 2021 |
|
In Product Experience
|
Apr 26, 2021 |
|
Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
|
Apr 23, 2021 |
|
Building Advocacy w/ Kevin Lau
|
Apr 21, 2021 |
|
Industry Expertise or CSM Skills? w/ CSM Office Hours
|
Apr 19, 2021 |
|
All Aboard the Community Hype Train w/ Holly Firestone
|
Apr 16, 2021 |
|
Metrics to Customer Success w/ CS Leadership Office Hours
|
Apr 14, 2021 |
|
Beyond the Tradititional Thinking of Community w/ Mac Reddin
|
Apr 12, 2021 |
|
CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
|
Apr 09, 2021 |
|
Discussing Customer Scenarios w/ CSM Office Hours
|
Apr 07, 2021 |
|
Tending to Your Community with Brian Oblinger
|
Apr 05, 2021 |
|
Completing a CS Certification and was it worth it? w/ CSM Office Hours
|
Jan 26, 2021 |
|
CS Blueprint w/ Kristi Faltorusso: When to transition an account
|
Jan 22, 2021 |
|
How profitability is impacting customer success w/ CS Leadership Office Hours
|
Jan 20, 2021 |
|
Community is no longer an after-thought for your customers w/ Dani Weinstein
|
Jan 18, 2021 |
|
Building relationships to prevent churn w/ CSM Office Hours
|
Jan 07, 2021 |
|
Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
|
Jan 03, 2021 |
|
What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
|
Jan 01, 2021 |
|
Diversity Equity Inclusion: Unconscious bias w/ James Parker
|
Dec 09, 2020 |
|
Finding the motivators of your champion w/ Kristine Vallila
|
Dec 07, 2020 |
|
Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
|
Dec 06, 2020 |
|
Keeping stakeholders engaged w/ CSM Office Hours
|
Dec 04, 2020 |
|
What do you report to your board of directors w/ CS Leadership Office Hours
|
Dec 02, 2020 |
|
The relationship between customer success and product marketing w/ Daniel Murphy
|
Nov 27, 2020 |
|
Identify Time to First Value w/ CS Leadership Office Hours APAC
|
Nov 25, 2020 |
|
Ways to keep stakeholders engaged w/ CSM Office Hours
|
Nov 23, 2020 |
|
Building a family through community w/ Jared Robin
|
Nov 20, 2020 |
|
Building a relationship with your finance leader w/ CS Leadership Office Hours
|
Nov 18, 2020 |
|
How to measure tangible customer outcomes w/ CSM Leadership Office Hours
|
Nov 16, 2020 |
|
Building a culture of customer success w/ Sydney Strader
|
Nov 13, 2020 |
|
Where should CSMs be spending their time with customers w/ CS Leadership Office Hours
|
Nov 12, 2020 |
|
You can still achieve customer success while growing w/ Gaetano DiNardi
|
Nov 11, 2020 |
|
Getting customers to take ”free training” w/ CSM Office Hours
|
Nov 03, 2020 |
|
What is customer success in product-led growth w/ Blake Bartlett
|
Nov 01, 2020 |
|
Building compensation models for CSMs w/ CS Leadership Office Hours
|
Oct 31, 2020 |
|
How to get in touch with accounts that have gone silent w/ CSM Office Hours
|
Oct 29, 2020 |
|
Where does Community fit into your customer success strategy w/ Joe Huber
|
Oct 27, 2020 |
|
Customer Communications w/ Kristi Faltorusso
|
Oct 22, 2020 |
|
Technical account managers w/ CS Leadership Office Hours
|
Oct 20, 2020 |
|
Moments to delight and deliver for your customer w/ Kristi Faltorusso
|
Oct 16, 2020 |
|
CS Leadership Workshop w/ Nils Vinje of 30 Day Leadership
|
Oct 14, 2020 |
|
Building relationships with key stakeholders w/ CSM Office Hours
|
Oct 12, 2020 |
|
Conducting churn analysis w/ Anita Toth
|
Oct 09, 2020 |
|
The Advocacy Well w/ Ari Hoffman
|
Oct 08, 2020 |
|
Customers care about 3 things w/ Amy Volas
|
Oct 05, 2020 |
|
How to keep building trust with clients w/ CSM Office Hours
|
Sep 28, 2020 |
|
Where to start with customer success technology
|
Sep 27, 2020 |
|
What are key playbooks you should have in CS w/ Kristi Faltorusso
|
Sep 25, 2020 |
|
Building success plans on the front lines w/ CSM Office Hours
|
Sep 22, 2020 |
|
Leading through setbacks and failures w/ CS Leadership Office Hours
|
Sep 17, 2020 |
|
Prioritizing customers when you have a book of business in SMB and Enterprise w/ CSM Office Hours
|
Sep 16, 2020 |
|
Going back to the early days of subscription businesses w/ Robbie Kellerman Baxter
|
Sep 13, 2020 |
|
Do you have renewal managers w/ Kristi Faltorusso
|
Sep 10, 2020 |
|
Racial Diversity in Customer Successs w/ Matt Myszkowski
|
Sep 08, 2020 |
|
Women in customer success webinar w/ Matt Myszkowski & Friends
|
Sep 03, 2020 |
|
30-Day Leadership Playbook w/ Nils Vinje
|
Sep 01, 2020 |
|
Gender Equality in customer success w/ Matt Myszkowski & Friends
|
Aug 28, 2020 |
|
Your 90-Day Customer Success Priorities w/ Sara Masson
|
Aug 26, 2020 |
|
Customer success is critical to building a valuable SaaS business w/ Rav Dhaliwal
|
Aug 24, 2020 |
|
Building and scaling customer success w/ Nicholas Tyson
|
Aug 21, 2020 |
|
Building out your tech touch model w/ Alex Tran
|
Aug 19, 2020 |
|
Recruiting and hiring in B2B SaaS customer success w/ Laura Wilson
|
Aug 17, 2020 |
|
Driving towards predictable renewals w/ Kristi Faltorusso
|
Aug 14, 2020 |
|
Building a culture of employee success and customer success w/ Casey Graham
|
Aug 13, 2020 |
|
How CSMs can maintain relationships during implementation and onboarding | CSM Office Hours
|
Aug 12, 2020 |
|
Putting the customer at the center of your business w/ Andy Burden & Steve Budd
|
Aug 07, 2020 |
|
Level up your relationships by asking open-ended questions w/ Bob London
|
Aug 05, 2020 |
|
How to keep customers engaged during enablement and education w/ Alex Turkovic and Samma Hafeez
|
Aug 03, 2020 |
|
How to create smooth account transitions w/ Kristi Faltorusso
|
Aug 01, 2020 |
|
Higher Logic acquires Customer Imperative at the intersection of community and customer success
|
Jul 29, 2020 |
|
A Chief Customer Officer can own Sales? w/ Adam Feigenbaum
|
Jul 27, 2020 |
|
Customer success is the closest to the customer w/ Kristi Faltorusso
|
Jul 24, 2020 |
|
Make your customer relationships more personal w/ Ethan Beute
|
Jul 22, 2020 |
|
Building customer engagement through podcasts, content and community w/ Logan Lyles
|
Jul 17, 2020 |
|
Creating customer success w/ Daniel Cattini and Alex Truman
|
Jul 15, 2020 |
|
How should a company set up the organization to ensure customer success w/ Kristi Faltorusso
|
Jul 09, 2020 |
|
The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX
|
Jul 07, 2020 |
|
Creating ’Channel’ and ’Partner’ success programs w/ Megan Macaluso
|
Jun 30, 2020 |
|
Be the quarterback in B2B SaaS w/ Jake Dunlap
|
Jun 24, 2020 |
|
Q&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account Ownership
|
Jun 22, 2020 |
|
Building customer success for Enterprise B2B SaaS w/ Matt Myszkowski
|
Jun 20, 2020 |
|
Customer success managers can get more strategic w/ Bob London
|
Jun 16, 2020 |
|
Launching a community for Customer Success Leaders
|
Jun 11, 2020 |
|
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
|
Jun 08, 2020 |
|
Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey
|
Jun 02, 2020 |
|
’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
|
May 27, 2020 |
|
Q&A w/ Kristi Faltorusso: Joint Success Plans, Customer Marketing and What makes a healthy customer
|
May 25, 2020 |
|
Marketing strategy and metrics need to adapt within B2B SaaS | Chris Walker, Refine Labs
|
May 20, 2020 |
|
Building the relationship between customer success and finance | Jane Graham, Kronos
|
May 08, 2020 |
|
Leading indicators for churn | CS Leadership Office Hours
|
May 04, 2020 |
|
Onboarding: the critical milestone in B2B SaaS | Donna Weber, Springboard Solutions
|
May 01, 2020 |
|
Customer success delivering outcomes | Dave Duke, MetaCX
|
Apr 28, 2020 |
|
How customer success teams can leverage ’Success Plans’ | Dave Duke, MetaCX
|
Apr 24, 2020 |
|
Sales transition and tools for collaboration between customer success and product | CS Leadership Office Hours
|
Apr 21, 2020 |
|
Building community within your B2B SaaS industry
|
Apr 20, 2020 |
|
Connecting Customer Success and Finance in B2B SaaS | Carl Yost, Black Diamond Advisory
|
Apr 16, 2020 |
|
Internal Communication and Board Reporting during COVID
|
Apr 13, 2020 |
|
Building relationships during uncertain times | ClientSuccess Webinar
|
Apr 10, 2020 |
|
How the job market will impact companies and individuals
|
Apr 08, 2020 |
|
Changing metrics and strategies | CS Leadership Office Hours
|
Apr 08, 2020 |
|
Contract flexibility options to discuss with your team | CS Leadership Office Hours
|
Apr 02, 2020 |
|
Customer engagement during the COVID pandemic | CS Leadership Office Hours
|
Apr 02, 2020 |
|
Setting up a health score that means something | Chris Hicken, ’nuffsaid
|
Mar 27, 2020 |
|
Contract levers to use during SaaS negotiations
|
Mar 23, 2020 |
|
The impact in the SaaS business community
|
Mar 20, 2020 |
|
Customer Feedback Programs | Steve Bernstein, Waypoint Group
|
Mar 04, 2020 |
|
Scaling customer success with technology (Katie Yagodnik, Monster)
|
Feb 26, 2020 |
|
Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
|
Jan 21, 2020 |
|
Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
|
Jan 21, 2020 |
|
Marrying together product and customer success (Abby Hammer, ChurnZero)
|
Jan 21, 2020 |
|
Integrating customer success (Stacie Ward, Red Canary)
|
Jan 21, 2020 |
|
How customer success operations can help scale (Jennifer Kirkland, Conversica)
|
Dec 04, 2019 |
|
Scaling customer success (Nalu Medeiros, foreUP Golf)
|
Nov 22, 2019 |
|
How can marketing help partner with customer success (Cindy Zhou, LogRhythm)
|
Nov 08, 2019 |
|
What is Customer Success Webinar w/ Jeff Breunsbach
|
Oct 30, 2019 |
|
Marketing to our current customers (John Wood, 3 Point LLC)
|
Oct 28, 2019 |
|
Focusing on outcomes that customer success can help drive (Drew Kelley & Dave Duke, MetaCX)
|
Oct 16, 2019 |
|
Starting customer success from the ground-up (Carrie Gregg, Ministry Brands)
|
Oct 16, 2019 |
|
Building customer success Operations with Jason Conrad
|
Oct 16, 2019 |
|
The basics of managing customer success managers (Danielle Weinblatt, Entelo)
|
Oct 02, 2019 |
|
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 2))
|
Sep 30, 2019 |
|
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
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Sep 30, 2019 |
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Customer success at the core (Lincoln Murphy, sixteenventures.com)
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Aug 10, 2019 |
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Prioritizing customer success operations (Carlos Quezada, Aruba Networks)
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Aug 10, 2019 |
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Customer centric processes for customer success (Dave Blake, CEO of Client Success)
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Aug 10, 2019 |