The Supporting Cast

By Thinking Cap

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Are you interested in Learning Technology and Learning Management Systems? Are you a Thinking Cap client looking to learn some best practices and get a glimpse behind the scenes of the Support Department? If so, you've come to the right place! The Supporting Cast is brought to you by those on the frontlines supporting LMS Admins! Join us monthly as we discuss Support and Training Topics, trends in the Industry, and upcoming updates to our platform.

Episode Date
EP 03: Scorm: The Good, The Bad, and The Ugly

Join me as we talk Scorm with Thinking Cap’s Chief Learning Learner Office Campbell. 

Aug 10, 2022
EP 04: Make the most of your LMS: Thinking Cap’s Training & Mentorship

Meet Abdul from Thinking Cap’s Training Department as he talks training from bootcamp to refreshers!

Aug 10, 2022
EP 02: All about Thinking Cap Onboarding

Join me as I chat with Isobel and Lia from our Onboarding Team! Learn about our onboarding process, what to expect, and the dirt on clean data. (spoiler alert – there is no such thing!)

Jun 16, 2022
EP 01: Best Practices for Logging Support Tickets

Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.

Apr 15, 2022