Ticket Volume
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Episodes: 89
Description
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes each week!
| Episode | Date |
|---|---|
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78. Past, Present, And Future of the Workplace, With Christopher Dancy
|
Apr 11, 2024 |
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[Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich
|
Apr 04, 2024 |
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77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson
|
Mar 14, 2024 |
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[LIVE SESSION] - The Future of IT Service Management
|
Dec 19, 2023 |
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76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik
|
Dec 07, 2023 |
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75. How To Reduce The Fear of AI, With Mariena Quintanilla
|
Nov 30, 2023 |
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74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville
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Nov 23, 2023 |
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73. Learning From Practice In ITSM, With Ryan Ogilvie
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Nov 16, 2023 |
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[LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics
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Nov 09, 2023 |
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72. Building Community Within a Customer Support Team, With Neal Travis
|
Nov 02, 2023 |
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71. How to Become an ITSM Consultant, With Sophie Hussey
|
Oct 26, 2023 |
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[LIVE SESSION] Staffing For Service: Models, Volumes, And Training
|
Oct 19, 2023 |
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70. Emotional intelligence in leadership, with Deborah Monroe
|
Oct 12, 2023 |
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69. Unfolding Yet Another Service Management Model (YaSM), With Stefan Kempter
|
Oct 05, 2023 |
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68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger
|
Sep 28, 2023 |
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67. The power of Simulations in ITSM training, with James Gander
|
Sep 21, 2023 |
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[LIVE SESSION] ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield | David Foxen
|
Sep 14, 2023 |
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66. Mastering the art of training help desk staff, with Lisa Schwartz
|
Sep 07, 2023 |
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65. How to Build a Strong Team Culture, With Gregg Gregory
|
Aug 31, 2023 |
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64. The importance of IT Asset Management, With David Foxen
|
Aug 24, 2023 |
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63 . How to put an Experience Management strategy into effect, with Joshua Nelson
|
Aug 17, 2023 |
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[LIVE SESSION] The ITSM Implementation Roadmap, With Doug Tedder
|
Aug 10, 2023 |
|
62. A Field Guide on How to Build a Successful CMDB, With Allen Dixon
|
Aug 03, 2023 |
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61. Where Does Organizational Change Management Stand Today, With Karen Ferris
|
Jul 27, 2023 |
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60. How to Measure Knowledge in IT? Skills vs. Theory, With Matthew Burrows
|
Jul 20, 2023 |
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59. How To Run A Successful Help Desk - And Win An Award For It, With Moe Sulliman
|
Jul 13, 2023 |
|
58. How to Stay Relevant? Tips And Tricks For IT Leaders with Anthony Orr
|
Jul 06, 2023 |
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57. A How-To Guide On Boosting Team Morale, With Sandy Confer
|
Jun 29, 2023 |
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56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed
|
Jun 22, 2023 |
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55. An introduction to Unified Service Management, with John Worthington
|
Jun 15, 2023 |
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[LIVE SESSION] Experience is Squishy: How to Turn Sentiment Data Into Action
|
Jun 08, 2023 |
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54. How Can Systemic Thinking Benefit Digital Leadership, with Patti Blackstaffe
|
Jun 01, 2023 |
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53. From Cross Functional Manager to Security & Governance Leader, with Jeevan Lobo
|
May 25, 2023 |
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[LIVE SESSION] IT + CX: The Experience Sweet Spot, with Nate Brown
|
May 18, 2023 |
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52. A Practical Approach to Co-Creating Value Across the Organization, with David Barrow
|
May 11, 2023 |
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51. IT Service Desk Fundamentals: Work Culture, a Solid Structure, and Certifications, with Sanjay Nair
|
May 04, 2023 |
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50. ITIL: New Certification Schemes, Combined Frameworks, and Future Plans, with Markus Bause from PeopleCert
|
Apr 27, 2023 |
|
[LIVE SESSION] Service and Support Leadership in 2023
|
Apr 20, 2023 |
|
49. How to transition into more sustainable IT practices, with Mark Bradley
|
Apr 13, 2023 |
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48. A Look Into Servant Leadership and Putting People First, with Rocky McGuire
|
Apr 06, 2023 |
|
47. Training is a Service — And Here's How You Can Get The Most Value, with Sean McClean
|
Mar 30, 2023 |
|
[LIVE SESSION] The CAB is dead: now what? Change Management in the modern business
|
Mar 23, 2023 |
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46. It’s all about Sustainability: Tech and Progress involving People, with Barclay Rae
|
Mar 16, 2023 |
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45. Defend Against Cyberattacks: An Overview of the NIST Framework, with David Moskowitz
|
Mar 09, 2023 |
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44. Moving Towards a DEX Focus: Feeding into the Best of ITSM, with Ian Aitchison from Nexthink
|
Mar 02, 2023 |
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43. Taking Experience One Step Further: Building Feelings, with Doug Rabold
|
Feb 23, 2023 |
|
42. Everyone hates surveys: how to turn things over, with Pasi Nikkanen from HappySignals
|
Feb 16, 2023 |
|
41. Where does ITSM come from? The history of Quality Management, with Michael Cardinal
|
Feb 09, 2023 |
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40. Creating human leaders to improve experience, with Sally Mildren
|
Feb 02, 2023 |
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39. Measuring agent performance to improve service desk quality, with Jason Turner
|
Jan 26, 2023 |
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38. Value Management and the difference between ITIL v3 and ITIL 4, with David Billouz
|
Jan 19, 2023 |
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37. Dipping your toes into IT support for schools, with Casey Rutherford
|
Jan 12, 2023 |
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36. How to implement ESM in your business and not die trying, with Darren Rose
|
Jan 05, 2023 |
|
35. The 5 Elements of the VALUE Formula, with Ken Wendle from Edify ITSM
|
Dec 15, 2022 |
|
34. An introduction to Sustainable IT, with Antonina Douannes
|
Dec 08, 2022 |
|
33. Learning, training, and the mindset behind taking courses, with Lisa Schwartz and David Ratcliffe
|
Dec 01, 2022 |
|
32. What is Service Integration and Management (SIAM)? With Claire Agutter
|
Nov 24, 2022 |
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31. Laying the groundwork to take Service Management beyond IT, with Phyllis Drucker
|
Nov 17, 2022 |
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30. 5 reasons why transformations fail — and how simulations can help, with Paul Wilkinson
|
Nov 10, 2022 |
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29. How to go from ITSM professional to venture capital COO - and how to mix the two, with Aprill Allen
|
Nov 03, 2022 |
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28. Therapy for businesses - or how to combine purpose, experience, and empathy to innovate, with Lorn Campbell
|
Oct 27, 2022 |
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27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC
|
Oct 20, 2022 |
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26. Personalized Support, the intersection between Customer Experience and IT, with Roy Atkinson
|
Oct 14, 2022 |
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25. How does your organization feel? Thoughts on High-velocity, with Mark Smalley
|
Oct 07, 2022 |
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24. The risk of enablement and the power of Value Streams, with Daniel Breston
|
Sep 29, 2022 |
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23. Flow Science, focus, and whole health: 3 essential ingredients to successful IT, with Simone Jo Moore
|
Sep 22, 2022 |
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22. Why do people hate the help desk — and how to land your first IT job, with Kevtech
|
Sep 15, 2022 |
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21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid
|
Sep 08, 2022 |
|
20. The magic of connecting HR, IT, and culture for success, with Greg Sanker
|
Sep 01, 2022 |
|
19. Digital Employee Experience: the path to a people-centric IT organization, with Jon Leighton from Nexthink
|
Aug 25, 2022 |
|
18. Insourcing, innovation, and building an inclusive support culture, with Tammy Ward and Niko Miller
|
Aug 18, 2022 |
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17. Problem Management: How to start, how to grow, and where to find problems with Brian Skramstad
|
Aug 11, 2022 |
|
16. Is ITIL 4 falling behind? The future of ITIL, with David Cannon from nfiniti3
|
Aug 04, 2022 |
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15. Tier infinity: learning, retention, and loyalty in small IT teams, with Danny Kateli from Midrex
|
Jul 29, 2022 |
|
14. The ABC of building a Service Management Office, with Melissa Teater from Jamf
|
Jul 21, 2022 |
|
13. Want to write a great resume? Focus on the outcomes, with Robert Fedoruk
|
Jul 14, 2022 |
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12. Experience, leadership, and ESM are all related, with Jason Wischer
|
Jul 07, 2022 |
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11. The experience management shift in service management, with Alan Nance from XLA Collab
|
Jun 30, 2022 |
|
10. Robots everywhere! Robotics and AI in ITSM, with Mauricio Corona from BP Gurus
|
Jun 23, 2022 |
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09. IT4IT: How it started and what version 3.0 will bring, with Micro Focus CTO Lars Rosen
|
Jun 16, 2022 |
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08. The face of service: support managers need inspiration too, with Megan Engels
|
Jun 09, 2022 |
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07. Where does good service come from? A sneak peek with Kevin Clark
|
Jun 02, 2022 |
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06. A crash course in software asset management, with Aaron Davenport
|
May 26, 2022 |
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05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP
|
May 19, 2022 |
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04. What are XLAs and why do they matter? With Rae Ann Bruno
|
May 12, 2022 |
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03. IT leadership: Managing the 3 types of IT employees, with NJ Robinson
|
May 05, 2022 |
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02. Governance too slow? Time to speed it up! With Dan Aragon from Best Buy
|
Apr 28, 2022 |
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01. Why IT needs new management methods, with Rob England
|
Apr 21, 2022 |
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Trailer - Ticket Volume, a podcast for IT professionals
|
Apr 13, 2022 |