Spamming Zero
By Flip
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Category: Management
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Episodes: 67
Description
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
| Episode | Date |
|---|---|
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Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service
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Sep 25, 2023 |
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Episode 66: Zowie's Vision - Transforming Customer Service With AI
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Sep 18, 2023 |
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Episode 65: Zoovu's Vision - Guiding E-Commerce Choices
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Sep 11, 2023 |
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Episode 64: Tailoring Sales Messages - Beyond Copying Success, With Chris Wallace
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Sep 04, 2023 |
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Episode 63: Inside DREAMLABS - A Conversation With Blake Pinsker & Torii Rowe
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Aug 28, 2023 |
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Episode 62: Driving Repeat Purchases - Tapcart's Strategy, With Neal Goyal
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Aug 21, 2023 |
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Episode 61: If You Build It They Will Come - Establishing A Marketplace Presence As An Ecomm Brand
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Aug 14, 2023 |
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Episode 60: Bridging the Human-Digital Divide, With PRSONAS' Chuck Rinker
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Aug 07, 2023 |
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Episode 59: The 1st Ever Back To The Customer (B2C) Awards - Why The Flip You Should Nominate
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Jul 24, 2023 |
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Episode 58: Humanizing The Internet With Empathetic AI - A Chat With Siena AI’s Lisa Popovici
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Jul 17, 2023 |
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Episode 57: It’s An Art - Leadership & Collaboration, With Inkbox’s Bret Simpson
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Jul 10, 2023 |
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Episode 56: Evolving Generative AI – The Governance & Ethical Side, With Simplr’s Daniel Rodriguez
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Jul 03, 2023 |
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Episode 55: From Skating Pro To CX Star - Princess Polly’s Alex Collis On Creating Spectacular Experiences
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Jun 26, 2023 |
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Episode 54: Breaking Down Language Barriers To Create Better Customer Experience, With Connor McComb Of SSENSE
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Jun 19, 2023 |
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Episode 53: Update Your Email & SMS Playbook With Sendlane’s Jimmy Kim
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Jun 12, 2023 |
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Episode 52: Live Or Let Die - The Role Of The Phone Channel Today With 3Z’s Zach Gentry
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Jun 05, 2023 |
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Episode 51: How To Conquer Communications In Marketing Operations - With Tegrita’s Brandi Starr
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May 29, 2023 |
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Episode 50: That's Hot - Sustainability, Solid CX, & The Future Of Fashion with Yevgeniya (YAY) Yushkova
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May 22, 2023 |
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Episode 49: How To Avoid the “One Size Fits All” Mindset, with OneSkin’s Jessica-Rose Garcia
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May 15, 2023 |
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Episode 48: Ecomm, Automation, and The World of Music Production - with Darren Vader
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May 08, 2023 |
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Episode 47: Forging a Better Frontier In CX Consulting with Metric Sherpa's Justin Robbins
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May 01, 2023 |
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Episode 46: Top Tips For Training Agents & Engaging Customers with Happitu's Rob Dwyer
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Apr 24, 2023 |
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Episode 45: Last Crumb's Jillianne Estevez On Challenging The AI Revolution
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Apr 17, 2023 |
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Episode 44: Why Understanding & Utilizing Data Is Crucial For Your CX, with Sami Nuwar former Medallia Researcher
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Apr 10, 2023 |
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Episode 43: Laying The Foundation For A CX Community with PartnerHero's Mercer Smith
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Apr 03, 2023 |
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Episode 42: Two Powerful Perspectives On Brand And Customer Experience - RSE Ventures VC & CMO of Magnolia Bakery
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Mar 27, 2023 |
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Episode 41: Customer Service Leaders - Making The Mindset Shift
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Mar 20, 2023 |
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Episode 40: Feastable's Jess Cervellon On Why Customer Experience Is SO Much More Than Just Support
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Mar 13, 2023 |
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Episode 39: Reshaping The Way You Think About Customer Service
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Mar 06, 2023 |
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Episode 38: Top Tips From The Ultimate Customer Support Ops Expert
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Feb 27, 2023 |
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Episode 37: The Importance Of Human Interactions In CX - A Tribute To Jack Lorentzen, with Jaxxon's Caela Castillo
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Feb 20, 2023 |
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Episode 36: Chat With A Call Center Geek
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Feb 13, 2023 |
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Episode 35: The Evolution Of Chat As A Channel
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Feb 06, 2023 |
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Episode 34: Killer Advice From Hunt a Killer's Kate Kane (the D2C OG)
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Jan 30, 2023 |
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Episode 33: Building Careers In CX - A Tribute To The Work Of Jack Lorentzen, with Ben Bradley of Frances Valentine
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Jan 23, 2023 |
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Episode 32: How Voice AI Amplifies Your Accessibility Plans
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Jan 16, 2023 |
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Episode 31: Metrics Chat - Looking Back To Get Ahead
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Jan 09, 2023 |
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Episode 30: Funky Marketing
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Jan 02, 2023 |
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Episode 29: True Classic's Breanna Moreno On How To Build & Sustain A Profitable Support Team
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Dec 19, 2022 |
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Episode 28: Beyond Surveys - Creative Ways To Listen To Your Customers
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Dec 12, 2022 |
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Episode 27: Looking Ahead At Customer Lifetime Value
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Dec 05, 2022 |
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Episode 26: Building A Brand With Authenticity
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Nov 28, 2022 |
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Episode 25: Looking Through The VC Lens At CX Today
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Nov 21, 2022 |
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Episode 24: Lovesac's Dallan Rees On Creating Unconventional Experiences That Leave Customers Craving More
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Nov 14, 2022 |
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Episode 23: From Agent To CX Manager, With Cotopaxi's Shannon Peltier
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Nov 07, 2022 |
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Episode 22: How Aviator Nation—One Of The Fastest Growing Clothing Brands—Built A Following
|
Oct 31, 2022 |
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Episode 21: HiOperator's Liz Tsai On Empowering Your Contact Center To Deliver Exceptional Experience This Peak Season
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Oct 24, 2022 |
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Episode 20: Combining Sales and PLG for a Better Buyer's Experience
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Oct 17, 2022 |
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Episode 19: Vikas Bhambri of Kustomer Talks Harmony of Humans and Bots
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Oct 10, 2022 |
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Episode 18: Creating Meaningful & Memorable Experiences
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Oct 03, 2022 |
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Episode 17: How Your Brand Can Survive & Thrive During A Recession
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Sep 26, 2022 |
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Episode 16: How to Make Software Buying a Good Experience
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Sep 19, 2022 |
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Episode 15: Thankful CEO Ted Mico On Why Automation Is Your Best Friend When It Comes To Scalable CX
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Sep 12, 2022 |
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Episode 14: Why Social Media Can And Should Be A Primary Channel Of Your Brand Experience
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Sep 05, 2022 |
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Episode 13: What The Heck Are You Doing If You Don’t Have An EX Strategy?
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Aug 29, 2022 |
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Episode 12: Selfless Empathy In Your Customer Experience
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Aug 22, 2022 |
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Episode 11: How To (Nicely) Jolt Potential Customers Out Of Indecision
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Aug 15, 2022 |
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Episode 10: How To Prevent Your CX Strategy From Being Just Lip Service
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Aug 08, 2022 |
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Episode 9: Customer Experience Strategy As A Revenue Driver, with Jack Lorentzen of Brooklinen
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Aug 01, 2022 |
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Episode 8: Flipping Your CX & EX For A Competitive Advantage In The Recession
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Jul 25, 2022 |
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Episode 7: Hire Horatio's Jose Herrera On Why Your Culture Could Be THE Key To Great Experience
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Jul 18, 2022 |
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Episode 6: Why People Love Speaking To Alexa + The Future Of Voice
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Jul 11, 2022 |
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Episode 5: How To Rock Your CX Basics
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Jul 04, 2022 |
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Episode 4: Flip (Formerly RedRoute) Founders' Story
|
Jun 27, 2022 |
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Episode 3: Why Your CX Is Not Exciting (And How To Change That)
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Jun 20, 2022 |
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Episode 2: Why One-Touch Resolution Is Completely Flawed with Ben Segal at Pair Eyewear
|
Jun 13, 2022 |
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Episode 1: Introduction to Spamming Zero
|
Jun 01, 2022 |