HeroTalk
By Rooter Hero
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Category: Careers
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Episodes: 108
Description
The Podcast of Rooter Hero Plumbing & Air
| Episode | Date |
|---|---|
|
HeroTalk 103: How the Mighty Fall
|
Aug 01, 2024 |
|
HeroTalk 102: The Undisciplined Pursuit of More (How the Mighty Fall Part 2)
|
Jul 25, 2024 |
|
HeroTalk 101: Rejecting Hubris (How the Mighty Fall Part 1)
|
Jul 18, 2024 |
|
HeroTalk 100: It Is What It Is (Summer Stoicism Unwind Part 2)
|
Jul 11, 2024 |
|
Happy 4th of July!!!
|
Jul 04, 2024 |
|
HeroTalk 99: Why Gen Z is Joining the Trades
|
Jun 27, 2024 |
|
HeroTalk 98: Go Touch Grass
|
Jun 20, 2024 |
|
HeroTalk 97: Praising Employees vs Punishing Employees
|
Jun 06, 2024 |
|
HeroTalk 96: Mentorship Matters
|
May 30, 2024 |
|
HeroTalk 95: How to Reduce Customer Churn
|
May 23, 2024 |
|
HeroTalk 94: Platform Decay
|
May 16, 2024 |
|
HeroTalk 93: Leadership Capital
|
May 09, 2024 |
|
HeroTalk 92: Building Your Team's Confidence in You
|
May 02, 2024 |
|
HeroTalk 91: Embracing Failure
|
Apr 25, 2024 |
|
HeroTalk 90: Building Confidence in Yourself and Your Team
|
Apr 18, 2024 |
|
HeroTalk 89: Dispatch Metrics
|
Apr 11, 2024 |
|
HeroTalk 88: Call Center Metrics You NEED to Track
|
Apr 04, 2024 |
|
HeroTalk 87: Metrics to Track in Your Call Center (Speed Run Edition)
|
Mar 28, 2024 |
|
HeroTalk 86: The Right to Speak to a Human
|
Mar 21, 2024 |
|
HeroTalk 85: You're Only As Good as Your Service
|
Mar 06, 2024 |
|
HeroTalk 84: Customer Experience VS The Customer's Experience
|
Feb 29, 2024 |
|
HeroTalk 83: Increase Profit With Better CX
|
Feb 22, 2024 |
|
HeroTalk 82: Growth VS Fixed Mindset
|
Feb 15, 2024 |
|
HeroTalk 81: Are You an Oar, or Are You an Anchor?
|
Feb 08, 2024 |
|
HeroTalk 80: Leadership Strategies & Tactics
|
Jan 25, 2024 |
|
HeroTalk 79: Mastering Personal Growth
|
Jan 17, 2024 |
|
HeroTalk 78: Wherever You Go, There You Are
|
Jan 11, 2024 |
|
HeroTalk 77: Accomplishing Your New Year's Resolutions
|
Jan 03, 2024 |
|
HeroTalk 76: New Years Revolutions 2
|
Dec 28, 2023 |
|
HeroTalk 75: HeroHelps and the Season of Giving
|
Dec 21, 2023 |
|
HeroTalk 74: Utilizing Customer Feedback
|
Dec 14, 2023 |
|
HeroTalk 73: Conquering Self-Doubt
|
Dec 07, 2023 |
|
HeroTalk 72: No Tires, Just Gas
|
Nov 30, 2023 |
|
Happy Thanksgiving from Rooter Hero Plumbing & Air!
|
Nov 23, 2023 |
|
Are You a Prophet and Can You Produce a Profit? (Bonus Episode!)
|
Nov 20, 2023 |
|
HeroTalk 71: Lifestyle Design
|
Nov 16, 2023 |
|
HeroTalk 70: DEAL With It
|
Nov 09, 2023 |
|
HeroTalk 69: The Four Pillars
|
Nov 02, 2023 |
|
HeroTalk 68: The Importance of 5 Star Reviews
|
Oct 26, 2023 |
|
HeroTalk 67: Overcoming Stress and Burnout
|
Oct 12, 2023 |
|
HeroTalk 66: Customer Service Week 2023
|
Oct 05, 2023 |
|
HeroTalk 65: Figure It Out
|
Sep 28, 2023 |
|
HeroTalk 64: Leveraging Parkinson's Law
|
Sep 21, 2023 |
|
HeroTalk 63: Personality Surveys for Hiring Rockstars
|
Sep 14, 2023 |
|
HeroTalk 62: The Dangers of Channel Switching
|
Sep 07, 2023 |
|
HeroTalk 61: Plumbing Myths & Urban Legends
|
Aug 31, 2023 |
|
HeroTalk 60: Plumbing & HVAC Jokes!
|
Aug 23, 2023 |
|
HeroTalk 59: Borrowing From Other Industries
|
Aug 18, 2023 |
|
HeroTalk 58- Learning From Customer Complaints
|
Aug 10, 2023 |
|
HeroTalk 57: The Subtle Art of Saying No
|
Aug 03, 2023 |
|
HeroTalk 56: Small Changes for Big Impact
|
Jul 27, 2023 |
|
HeroTalk 55: Slowing Down to Up Productivity
|
Jul 20, 2023 |
|
HeroTalk 54: Customer-Centricity in Business and in Marketing
|
Jul 13, 2023 |
|
HeroTalk 53: MinMaxing Your Life
|
Jul 06, 2023 |
|
HeroTalk 52: Summer Stoicism Unwind
|
Jun 29, 2023 |
|
HeroTalk 51: Weird Marketing Tricks
|
Jun 22, 2023 |
|
HeroTalk 50: Short Game vs Long Game Players
|
Jun 15, 2023 |
|
HeroTalk 49: Year One Recap
|
Jun 08, 2023 |
|
HeroTalk 48: Unleashing the Power of the Hedgehog Concept
|
Jun 01, 2023 |
|
HeroTalk 47: Boosting Office Productivity, Unleashing the Power of Slack or Discord
|
May 25, 2023 |
|
HeroTalk 46: HeroTalk Throwback- Entrepreneur vs Intrapreneur
|
May 11, 2023 |
|
HeroTalk 45: The H.E.R.O. Framework
|
May 04, 2023 |
|
HeroTalk 44: Leading By Example (HeroTalk Throwback)
|
Apr 27, 2023 |
|
HeroTalk 43: Stacking Weakness (And Why You Shouldn't Do That)
|
Apr 20, 2023 |
|
HeroTalk 42: Reducing Effort
|
Apr 13, 2023 |
|
HeroTalk 41: 7 Cardinal Rules for Directors of First Impressions (or ANYONE)
|
Apr 06, 2023 |
|
HeroTalk 40: 3 Traits of Rockstar Employees
|
Mar 30, 2023 |
|
HeroTalk 39: David's Triangle
|
Mar 23, 2023 |
|
HeroTalk 38: Leadership
|
Mar 16, 2023 |
|
HeroTalk 37: Training Directors of First Impressions
|
Mar 09, 2023 |
|
HeroTalk 36: Protect and Grow the Brand with Sgt. Safety!
|
Mar 02, 2023 |
|
HeroTalk 35: ValuesFIRST 5- Teamwork
|
Feb 23, 2023 |
|
HeroTalk 34: ValuesFIRST 4- Service
|
Feb 16, 2023 |
|
HeroTalk 33: ValuesFIRST 3- Respect
|
Feb 02, 2023 |
|
HeroTalk 32: ValuesFIRST 2- Intergrity
|
Jan 26, 2023 |
|
HeroTalk 31: ValuesFIRST 1- Faith
|
Jan 19, 2023 |
|
HeroTalk 30: The Benefits of a Company Book Club
|
Jan 12, 2023 |
|
HeroTalk 29: The 80/20 Principle
|
Jan 05, 2023 |
|
HeroTalk 28: New Years Revolution
|
Dec 30, 2022 |
|
HeroTalk 27: A Day in the Life
|
Dec 08, 2022 |
|
HeroTalk 26: Bad Bosses
|
Dec 01, 2022 |
|
HeroTalk 25: The Thanksgiving Special
|
Nov 24, 2022 |
|
Hero Talk 24: Convenience is King
|
Nov 17, 2022 |
|
HeroTalk 23: Work-Life Balance
|
Nov 10, 2022 |
|
HeroTalk 22: Top 5 Draft Picks for Successful Companies
|
Nov 03, 2022 |
|
HeroTalk 21: The Blue Collar Call Center
|
Oct 27, 2022 |
|
HeroTalk 20: Customer Service Week
|
Oct 20, 2022 |
|
HeroTalk 19: Hustle Culture
|
Oct 13, 2022 |
|
HeroTalk 18: Technology
|
Oct 06, 2022 |
|
HeroTalk 17: Staying Motivated
|
Sep 29, 2022 |
|
HeroTalk 16: Hiring Tips and Tricks with Daniel Mattar
|
Sep 22, 2022 |
|
HeroTalk 15.5: Complain Up, Praise Down and Sideways (Bonus Episode)
|
Sep 16, 2022 |
|
HeroTalk 15: Self-Education
|
Sep 15, 2022 |
|
HeroTalk 14: Customer Satisfaction VS Customer Loyalty
|
Sep 08, 2022 |
|
HeroTalk 13: Acres of Diamonds
|
Sep 01, 2022 |
|
HeroTalk 12: The 5 Keys of CX
|
Aug 25, 2022 |
|
HeroTalk 11: Remote Work
|
Aug 18, 2022 |
|
HeroTalk 10: The Magic of 5 Star Reviews
|
Aug 11, 2022 |
|
HeroTalk 9: Burn the Ships
|
Aug 04, 2022 |
|
HeroTalk 8.5: The Power of Being ALL IN w/John Akhoian (Bonus Episode!)
|
Jul 22, 2022 |
|
HeroTalk 8: Batteries Included
|
Jul 21, 2022 |
|
HeroTalk 7: Talking with a Director of First Impressions w/Clare!
|
Jul 14, 2022 |
|
HeroTalk 6: Routines and Rituals for Heroes
|
Jul 08, 2022 |
|
HeroTalk 5: Time Management
|
Jun 23, 2022 |
|
HeroTalk 4: Emotional Intelligence
|
Jun 16, 2022 |
|
HeroTalk 3: ValuesFIRST with John Akhoian
|
Jun 09, 2022 |
|
HeroTalk 2: Employee Engagement
|
Jun 02, 2022 |
|
HeroTalk 1: Meet Our Hosts
|
May 26, 2022 |