INNsider Tips
By Gerry MacPherson
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Episodes: 65
Description
Welcome to INNsider Tips.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.
| Episode | Date |
|---|---|
|
How to Overcome Objections When Upselling | INNsider Tips-065
|
Jul 24, 2023 |
|
The Mechanics of Upselling | INNsider Tips-064
|
Jul 17, 2023 |
|
How to Upsell at Your Property | INNsider Tips-063
|
Jul 10, 2023 |
|
How to Respond to Negative Reviews | INNsider Tips-062
|
Jul 03, 2023 |
|
How to Handle Negative Reviews | INNsider Tips-061
|
Jun 26, 2023 |
|
The Most Common Hospitality Property Complaints | INNsider Tips-060
|
Jun 19, 2023 |
|
Tips For When Guests are Complaining | INNsider Tips-059
|
Jun 12, 2023 |
|
Training Employees To Ask For Complaints | INNsider Tips-058
|
Jun 05, 2023 |
|
How to Get Guests to Tell You Their Complaints | INNsider Tips-057
|
May 29, 2023 |
|
How to Handle Customer Complaints | INNsider Tips-056
|
May 22, 2023 |
|
More Ways to Surprise Guests | INNsider Tips-055
|
May 15, 2023 |
|
Ways to Surprise Your Guests | INNsider Tips-054
|
May 08, 2023 |
|
More Ways to Empathize with Your Guests | INNsider Tips-053
|
May 01, 2023 |
|
How to Empathize with Your Guests | INNsider Tips-052
|
Apr 24, 2023 |
|
Is Your Customer Service Working | INNsider Tips-051
|
Apr 17, 2023 |
|
How to Enhance Your Business | INNsider Tips-050
|
Apr 10, 2023 |
|
Policy for Using Hotel Telephone | INNsider Tips-049
|
Apr 03, 2023 |
|
Improving the Work Atmosphere | INNsider Tips-048
|
Mar 27, 2023 |
|
Dealing With Emotions On The Job | INNsider Tips-047
|
Mar 20, 2023 |
|
Employee Responsibility | INNsider Tips-046
|
Mar 13, 2023 |
|
Why Employee Feedback is Important | INNsider Tips-045
|
Mar 06, 2023 |
|
How to Handle Conflicts | INNsider Tips-044
|
Feb 27, 2023 |
|
Improve Your Email Communication | INNsider Tips-043
|
Feb 20, 2023 |
|
Effective Communication at Your Property | INNsider Tips-042
|
Feb 13, 2023 |
|
Training Techniques to Consider | INNsider Tips-041
|
Feb 06, 2023 |
|
Giving Your Employees the Freedom to Make Decisions at Work | INNsider Tips-040
|
Jan 30, 2023 |
|
How to Schedule a Training Program | INNsider Tips-039
|
Jan 23, 2023 |
|
How to Conduct an Effective Training Session | INNsider Tips-038
|
Jan 16, 2023 |
|
How to Set Up the Training Program | INNsider Tips-037
|
Jan 09, 2023 |
|
How to Keep Employees Passionate | INNsider Tips-036
|
Dec 19, 2022 |
|
Developing a Training Program | INNsider Tips-035
|
Dec 12, 2022 |
|
When to Train Employees | INNsider Tips-034
|
Dec 05, 2022 |
|
The Cost of Employee Turnover | INNsider Tips-033
|
Nov 28, 2022 |
|
Benefits of Training Employees | INNsider Tips-032
|
Nov 21, 2022 |
|
Training Programs for Employees Development | INNsider Tips-031
|
Nov 14, 2022 |
|
What is The Next Step After Hiring? | INNsider Tips-030
|
Nov 07, 2022 |
|
Interview Stress Questions and Answers | INNsider Tips-029
|
Oct 31, 2022 |
|
Interview Questions to Ask Potential Hospitality Property Employees | INNsider Tips-028
|
Oct 24, 2022 |
|
Ways to Improve Your Hiring Process | INNsider Tips-027
|
Oct 17, 2022 |
|
Best Recruitment Strategies | INNsider Tips-026
|
Oct 10, 2022 |
|
A Way of Thinking About Your Business | INNsider Tips-025
|
Oct 03, 2022 |
|
6 Steps to Establish a Strategic Mindset | INNsider Tips-024
|
Sep 26, 2022 |
|
Getting the Right Mindset | INNsider Tips-023
|
Sep 19, 2022 |
|
The Work You Do is a Reflection of Who You Are | INNsider Tips-022
|
Sep 12, 2022 |
|
How to Change Mindset and Attitude of Employees | INNsider Tips-021
|
Sep 05, 2022 |
|
The Most Commonly Outsourced Duties | INNsider Tips-020
|
Aug 29, 2022 |
|
Outsourcing Strategy For Your Day-To-Day Operation | INNsider Tips-019
|
Aug 22, 2022 |
|
Outsourcing For Hotels-Resorts-Inns-Bed & Breakfasts | INNsider Tips-018
|
Aug 15, 2022 |
|
The History of the Hotel Industry | INNsider Tips-017
|
Aug 08, 2022 |
|
Do You Know What a First Property Model Is? Let Me Explain | INNsider Tips-016
|
Aug 01, 2022 |
|
How Do I Know If My Operations Manual Will Work | INNsider Tips-015
|
Jul 25, 2022 |
|
Your Daily Operating Procedure | INNsider Tips-014
|
Jul 18, 2022 |
|
What Should Be Included In Your Operations Manual | INNsider Tips-013
|
Jul 11, 2022 |
|
Your Operations Manual Mindset | INNsider Tips-012
|
Jul 04, 2022 |
|
Why Operation Manuals Need Checklists | INNsider Tips-011
|
Jun 27, 2022 |
|
How To Design An Operations Manual | INNsider Tips-010
|
Jun 20, 2022 |
|
How to Create An Operations Manual | INNsider Tips-009
|
Jun 13, 2022 |
|
Organizational Strategy Structure and Process | INNsider Tips-008
|
Jun 06, 2022 |
|
How To Be More Self Aware | INNsider Tips Ep. #007
|
May 30, 2022 |
|
The Different Types of Business Owner | INNsider Tips-006
|
May 23, 2022 |
|
Organizational Strategy for Hospitality Property | INNsider Tips-005
|
May 20, 2022 |
|
Before You Start Building or Renovating | INNsider Tips-004
|
May 19, 2022 |
|
Designing Your Hospitality Property | INNsider Tips-003
|
May 18, 2022 |
|
Hospitality Property Design Planning and Development | INNsider Tips-002
|
May 17, 2022 |
|
Choosing the Right Location Build a Hospitality Property | INNsider Tips-001
|
May 16, 2022 |