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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com
| Episode | Date |
|---|---|
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🎧 Season 4, Episode 3: Your Hotel Doesn't Have a Revenue Problem. It Has a Leakage Problem.
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Sep 17, 2026 |
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🎧 Season 4, Episode 2: AI Is Coming for Hospitality — But Not How You Think
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Sep 10, 2026 |
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🎧 Season 4, Episode 1: We're Back — What's Changing in Hospitality Right Now?
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Sep 03, 2026 |
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No Show Today, Season 4 Starts September 3rd
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Aug 27, 2026 |
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No Show Today, Season 4 Starts September 3rd
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Aug 20, 2026 |
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No Show Today, Season 4 Starts September 3rd
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Aug 13, 2026 |
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No Show Today, Season 4 Starts September 3rd
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Aug 06, 2026 |
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🎧 Episode 52: Celebrating 156 Episodes and The Independent Hotel Show Miami
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Jul 30, 2026 |
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🎧 Episode 51: The New Guest Expectations in 2026 What Travelers Want Now That They Didn't Five Years Ago
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Jul 23, 2026 |
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🎧 Episode 50: Why Direct Bookings Matter More Than Ever Winning Guests Without Relying on OTAs
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Jul 16, 2026 |
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🎧 Episode 49: The Boutique Advantage in an AI World Why Independent Hotels Can Outperform Big Brands Using Technology
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Jul 09, 2026 |
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🎧 Episode 48: Cutting Through the Noise — How Hotel Owners Can Choose the Right Hospitality Partners
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Jul 02, 2026 |
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🎧 Episode 47: Why Every Independent Hotelier Needs to Attend the Independent Hotel Show Miami
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Jun 25, 2026 |
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🎧 Episode 46: Why Speed of Communication Matters More Than Ever
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Jun 18, 2026 |
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🎧 Episode 45: What Hotel Reviews Are Really Telling You
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Jun 11, 2026 |
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🎧 Episode 44: The Hidden Cost of OTA Dependence
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Jun 04, 2026 |
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🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality
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May 28, 2026 |
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🎧 Episode 42: ADR Isn’t Enough — How Smart Revenue Management Software Is Changing Hotel Operations
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May 21, 2026 |
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🎧 Episode 41: The Top Hospitality Events You Need to Attend This Year
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May 14, 2026 |
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🎧 Episode 40: Designing a Stay Guests Actually Remember
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May 07, 2026 |
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🎧 Episode 39: The Hidden Revenue Drivers Most Hotels Are Missing
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Apr 30, 2026 |
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🎧 Episode 38: From Legacy to Innovation — The Evolution of the Virtual GM with Ali Dockstader
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Apr 23, 2026 |
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🎧 Episode 37: Inside the Virtual GM Role — Lessons from the Front Lines with Malissa Baum
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Apr 16, 2026 |
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🎧 Episode 36: Grand Opening Spotlight — Adobe Desert Boutique Motel: Reimagining Hospitality in Southern Utah
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Apr 09, 2026 |
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🎧 Episode 35: The New Hospitality Leader — GM vs. Experience Architect
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Apr 02, 2026 |
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🎧 Episode 34: Property Deep Dive — Inside the Experience at the Waldorf Astoria Grand Wailea (Maui)
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Mar 26, 2026 |
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🎧 Episode 33: Behind the Scenes at BITAC — First-Time MC & What You Can Expect
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Mar 19, 2026 |
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🎧 Episode 32: How to Build a Hotel Website That Actually Converts
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Mar 12, 2026 |
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🎧 Episode 31: AI, Authenticity & Bookings — How Hotels Can Win With Bonafide AI
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Mar 05, 2026 |
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🎧 Episode 30: The Experience Economy — Why Guests Care More About Feeling Than Square Footage
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Feb 26, 2026 |
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🎧 Episode 29: The Hospitality Illusion — What Guests Think Running a Rental Looks Like vs. Reality
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Feb 19, 2026 |
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🎧 Episode 28: What Guests Are Really Looking For When Booking Spring Break Travel
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Feb 12, 2026 |
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🎧 Episode 27: The Virtual GM Playbook: Running Your Property from Anywhere in 2026
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Feb 05, 2026 |
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🎧 Episode 26: AI in Hospitality 2026: Smarter Operations, Stronger Marketing
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Jan 29, 2026 |
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🎧 Episode 25: Loyalty That Works: How Independent Hotels Win with Stash Rewards
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Jan 22, 2026 |
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🎧 Episode 24: Inside BITAC: Why These Hospitality Events Are Unlike Any Other
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Jan 15, 2026 |
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🎧 Episode 23: Leveraging Micro-Moments: Small Touches That Create Big Loyalty
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Jan 08, 2026 |
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🎧 Episode 22: New Year, New Stays: Fresh Starts in Boutique Hospitality
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Jan 01, 2026 |
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🎄 Episode 21: Holiday Hospitality & Christmas Movie Showdown
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Dec 25, 2025 |
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🎧 Episode 20: The Hidden Power of Asset Management — Featuring Walter Peseski of Garfield Public/Private
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Dec 18, 2025 |
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🎧 Episode 19: Story-Driven Hospitality Branding
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Dec 11, 2025 |
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🎧 Episode 18: Smart Upsells Without Feeling Slimy
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Dec 04, 2025 |
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🎧 Episode 17: Turkey, Touchdowns & Trash Talk: Our Ultimate Thanksgiving Draft
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Nov 27, 2025 |
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🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
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Nov 20, 2025 |
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Season 3, Episode 15: The Greatest Hits — Our Most Downloaded Episodes from Every Year!
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Nov 06, 2025 |
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🎃 Episode 14: Scare Screen Picks: Cody’s Top 5 Halloween Movies (with IMDB links!)
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Oct 30, 2025 |
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Season 3, Episode 13: The Top 5 Digital Must-Haves to Maximize Your Property’s Success
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Oct 23, 2025 |
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Season 3, Episode 12: How Hotel Pontotoc Set the Gold Standard for New Hotel Openings
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Oct 16, 2025 |
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Season 3, Episode 11: Five-Star Service with a Two-Person Team
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Oct 09, 2025 |
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Season 3, Episode 10: Transforming Guest Engagement with SuitePad featuring Moritz von Petersdorff-Campen
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Oct 02, 2025 |
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Season 3, Episode 9: Chaos to Consistency: Building SOPs That Save You Hours
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Sep 25, 2025 |
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Season 3, Episode 8: Revenue Without the Rush: Simple Strategies to Boost Boutique Hotel Profitability
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Sep 18, 2025 |
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🎙️ Season 3, Episode 7 — Our Favorite Vacation Spots
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Sep 11, 2025 |
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🎙️ Season 3, Episode 6 — Room to Remember: How Hotel GMs Can Elevate the In-Room Experience
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Sep 04, 2025 |
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🎙️ Season 3, Episode 5 — Do More with Less: How Small Hotels Can Operate Like Big Brands — Without the Overhead
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Aug 28, 2025 |
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🎙️ Season 3, Episode 4 — Brewing Innovation with Ted Ayliffe, CEO of Coulee Coffee
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Aug 21, 2025 |
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🎙️ Season 3, Episode 3 — BITAC Owners, HOTEC, and the Coolest Coffee Company Ever
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Aug 14, 2025 |
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🎙️ Season 3, Episode 2 — Behind the Scenes: How We’ve Created 100+ Episodes with BlueForm Media
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Aug 07, 2025 |
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🎉 Season 3, Episode 1 — Welcome Back! The Top 5 Most Downloaded Episodes of Season 2
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Jul 31, 2025 |
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Episode 52: Season 2 Finale — Cody Answers Your Top 5 Questions
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Jul 24, 2025 |
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🎙️ Episode 51: Our Secret Revenue Management Strategy
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Jul 17, 2025 |
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🎙️ Episode 50: The 6 Tools You Need to Get Started in Hospitality
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Jul 10, 2025 |
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Episode 49: From Dishwasher to Icon – Rick Ueno on Hospitality Leadership & the Independent Hotel Show Miami
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Jul 03, 2025 |
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Episode 48: Hotel Design Deep Dive – HD Expo Recap & Creative Inspiration with Cody
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Jun 26, 2025 |
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Episode 47: Behind the Curtain + Our Most Downloaded Episode Ever – Expedia & OTAs
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May 22, 2025 |
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Episode 46: All the Exciting Updates with Akia – Guest Communication Just Got Smarter
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May 15, 2025 |
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Episode 45: Our Favorite Summer Vacation Spots – Sun, Sand, & Serenity
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May 08, 2025 |
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Episode 44: The Must-Attend Hospitality Events of 2025 + BITAC Recap
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May 01, 2025 |
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Episode 43: The Ultimate Family Adventure at Cliff Dwellers Lodge
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Apr 24, 2025 |
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Episode 42: Hotel Pontotoc – Memphis’ Newest Boutique Gem
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Apr 17, 2025 |
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Episode 41: Preparing Your Property for Easter & Spring Break Guests
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Apr 10, 2025 |
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Episode 40: Elevating Hospitality with Dina Belon-Sayre, President of Staypineapple
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Apr 03, 2025 |
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Episode 39: The Future of Hospitality with AI – Featuring Logan Nicholson of Talsey AI
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Mar 27, 2025 |
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Episode 38: March Maintenance Madness – 5 Essential Maintenance Must-Dos
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Mar 20, 2025 |
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Episode 37: Launching Edgewater Resort – 4 Keys to a Successful Property Launch
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Mar 13, 2025 |
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Anke Graichen – Climbing the Ranks in Hospitality & The Independent Hotel Show Miami
|
Mar 06, 2025 |
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Episode 35: Preparing for a Successful 2025 Season
|
Feb 27, 2025 |
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Episode 34: A Legacy of Luxury – Interview with Richard Kessler
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Feb 13, 2025 |
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Top Hospitality Events for 2025 & HR Insights with Joe Ruzicka
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Jan 09, 2025 |
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Happy New Year & A Look Ahead to 2025
|
Jan 02, 2025 |
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Top 5 Christmas Movies of All Time
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Dec 26, 2024 |
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Marketing Tips to End the Year Strong
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Dec 19, 2024 |
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12 Days of Christmas with Vibrant Management
|
Dec 12, 2024 |
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Preparing Your Hospitality Business for Success in 2025
|
Dec 05, 2024 |
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Thanksgiving Cheers and Last-Minute Black Friday Tips
|
Nov 28, 2024 |
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From Front Desk to GM - Nick Bonniksen’s Inspiring Journey in Hospitality
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Nov 21, 2024 |
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Mastering Airbnb Investments with John Bianchi, Founder of STR Search
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Nov 14, 2024 |
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Simplifying Vacation Rental Operations with Will Rogers, Founder of Dormi.io
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Nov 07, 2024 |
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Happy Halloween! Spooky Ideas for a Thriving Holiday Season
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Oct 31, 2024 |
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The Canyons Collection is for Sale – Don’t Miss Out!
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Oct 24, 2024 |
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DIY Marketing Tips for Your Property
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Oct 17, 2024 |
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A Hidden Gem for Sale – The Dwellings Near Zion National Park
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Oct 10, 2024 |
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Mastering Your Finances and Transforming Your Business with Smart Budgeting
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Oct 03, 2024 |
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Maximizing Your Q4 Promotions and Setting Holiday Pricing
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Sep 26, 2024 |
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Cody goes to BITAC Independent at the Ritz Carlton, Amelia Island
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Sep 19, 2024 |
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Financial Foundations: Mastering Budgeting and Cash Flow in Hospitality
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Sep 12, 2024 |
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Can't-Miss Hospitality Events in 2024
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Sep 05, 2024 |
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Creating Moments that Matter with Hovr: A Conversation with Jason Craparo
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Aug 29, 2024 |
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Navigating 2024: Industry Trends & Top Tips for Engaging Customers
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Aug 22, 2024 |
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Vibrant Ventures into Airbnb: Building Success with Proven Processes
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Aug 15, 2024 |
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Pain Points of Opening a New Property: Lessons from The Central Block
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Aug 08, 2024 |
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The Good, The Bad, & The Ugly: Hilton Waterfront Beach Resort
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Aug 01, 2024 |
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Loyalty Programs and Independent Hotels: Insights from Stash Rewards
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Jul 25, 2024 |
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Strategic Design and Marketing: Insights from Pink Wall Designs
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Jul 11, 2024 |
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Hotel DeNovo: A New Gem in Hilton's Tapestry Collection
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Jul 04, 2024 |
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Exploring Unique Stays: From Floating Retreats to Vibrant Hotels
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Jun 27, 2024 |
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Owner Opportunities: Must-Haves for Building a Successful Property
|
Jun 20, 2024 |
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Navigating OTAs: Maximizing Direct Bookings and Understanding Online Travel Agents
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Jun 13, 2024 |
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Tech-Savvy Management: Top Software Picks for Streamlining Your Property
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Jun 06, 2024 |
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A Day In The Life of a Virtual GM
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May 30, 2024 |
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Top 3 Travel Tips for Your Next Vacation
|
May 23, 2024 |
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Unlocking Hotel Success: Insights from a Revenue Maestro Nick Horgan of Amaze Insights
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May 16, 2024 |
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Hotel Smart Locks with Lynx CEO Reesha Shroff
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Dec 28, 2023 |
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Hospitality Education with Dr. Peter Ricci
|
Dec 21, 2023 |
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4 Ways To Boost Your Hotel Advertising with Director of Marketing Leah Roberts
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Nov 28, 2023 |
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Independent Hotel Rewards Programs w/ Stash Hotel Rewards CEO Jeff Low
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Nov 20, 2023 |
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Boost Your Hotel's Q4 Profits: Top 4 Strategies
|
Nov 13, 2023 |
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How To Find Hospitality Talent with SUU Hospitality Professor AJ Templeton
|
Nov 02, 2023 |
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Our 2024 Hospitality Economy Prediction - Our Interview with Dennis Nessler, Editor-In-Chief from Lodging Magazine
|
Oct 30, 2023 |
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Best Western's Aesthetic Adventure: Design and Decor with Meegan Gillett
|
Oct 24, 2023 |
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Hospitality Design: Brand Recognition with Matt Ionta
|
Oct 24, 2023 |
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Stay Pineapple's Procurement Acquisitions: Marrying Procurement with Brand Identity with Mary Kirkpatrick
|
Oct 24, 2023 |
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Hospitality Procurement: Crafting Guest Experiences with Lorie Komanova
|
Oct 24, 2023 |
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Brand Brilliance: Michael Osgood on Assuring Quality at Preferred Hotels
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Oct 24, 2023 |
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Revolutionizing Hospitality Procurement: A Journey with Marji Waldman
|
Oct 23, 2023 |
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Crafting Hospitality Elegance: A Design Journey with Michael Kaye at Procure by Design
|
Oct 23, 2023 |
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Unveiling Luxury: The Fontainebleau Las Vegas and Designing Experiences with Jodi Sandler
|
Oct 23, 2023 |
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Unveiling the Art of Hospitality Design: A Conversation with Liza Koeda, Principal at Cober Koeda
|
Oct 23, 2023 |
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Becoming a Part of the BITAC Family: A Sneak Peek at BITAC Events for 2024
|
Oct 23, 2023 |
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Elevating Hospitality Standards with Jamess Skunkcap: A Dive into Housekeeping Excellence
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Oct 23, 2023 |
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5 Ways To Increase Guest Loyalty
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Oct 06, 2023 |
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Our Trip To Florida - Content Creation, The BITAC Independent and More!
|
Sep 25, 2023 |
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🚨 Must Listen - Our BITAC Independent Panel 🚨
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Sep 11, 2023 |
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Questions You Need To Ask Before Hiring A Marketing Agency
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Aug 28, 2023 |
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Our Secret Revenue Management Strategy
|
Aug 21, 2023 |
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How to Advertise Your Hotel for Free
|
Aug 10, 2023 |
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How to Organize Your Hotel Operations
|
Aug 01, 2023 |
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Our Conversation With Sean Cannell
|
Jul 24, 2023 |
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What You Missed At The Hospitality Show
|
Jul 20, 2023 |
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How To Get *Free* Content For Your Hotel
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Jul 09, 2023 |
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Hospitality News You Can't Afford To Miss
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Jul 03, 2023 |
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7 Ways To Optimize Your Guest Experience
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Jun 19, 2023 |
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The Future Of Independent Hotels w/ ThinkReservations CEO Richard Aday
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Jun 05, 2023 |
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How To Use ChatGPT At Your Hotel: A Guide To AI In Hospitality
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May 31, 2023 |
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How Independent Hotels Win Big - A Conversation With BITAC CEO Rich Viola
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May 23, 2023 |
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4 Proven Ways To Prevent Angry Hotel Guests ⭐🥊
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May 15, 2023 |
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Transform Your Independent Hotel: 3 Proven Video Marketing Tactics with Vibrant Management 📹🌟
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May 09, 2023 |
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4 Mistakes Every Hotel Makes and How To Avoid Them
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Apr 25, 2023 |
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Top Hotel Marketing Hacks for 2023: Boost Your Revenue TODAY! 💸🏨
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Apr 19, 2023 |
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Airbnb vs. Independent Hotels: How Direct Bookings Are Changing the Game
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Apr 10, 2023 |
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Inside Hospitality - What's Happening In 2023
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Apr 03, 2023 |
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3 Easy Ways To Enhance Hotel Guest Experience
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Mar 05, 2023 |
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5 Social Media Updates Hotel Owners Need to Know to Boost Engagement and Reach
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Feb 25, 2023 |
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Maximize Your Boutique Hotel's Potential with This Game-Changing Tool
|
Feb 17, 2023 |
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Revolutionize Your Hotel Business with These 4 Cutting-Edge Softwares
|
Feb 08, 2023 |
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Experience Luxury at Cougar Ridge's Grand Lodge: A Virtual Tour
|
Jan 23, 2023 |
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Maximize Your Boutique Hotel's Potential: An Introduction to Using ChatGPT
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Jan 12, 2023 |
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Learn from the Best: Tips on Hotel Marketing and Management from Vibrant Management's Cody Adent
|
Jan 06, 2023 |
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Running A Hotel - How To Have An Amazing Holiday Season
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Dec 13, 2022 |
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Running a Hotel - 3 Essentials For a Successful Offseason
|
Nov 23, 2022 |
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What's Happening in Utah Hospitality - November 2022
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Nov 16, 2022 |
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Utah Tourism Conference Update + How To Become An Airbnb Superhost In Under 4 Months
|
Nov 08, 2022 |
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What's Happening In Utah Hospitality 2022
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Aug 22, 2022 |
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Expedia & OTA's - How To Make Them Work In Your Favor
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Aug 15, 2022 |
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A Tour Of Our Properties And Why They're Amazing
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Aug 03, 2022 |
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How To Use Social Media As An Airbnb, VRBO, or Boutique Hotel (Any Why It Matters!)
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Jul 28, 2022 |
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Why Hospitality Matters in 2022 - A Conversation With Our Intern
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Jul 19, 2022 |
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Tools You Need To Get Started In Hospitality
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Jul 12, 2022 |
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How To Build a Hotel Website
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Jun 14, 2022 |