Virtual GM - A Hotel Management Podcast

By Vibrant Management

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Episodes: 169

Description

Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively market your property and increase bookings, to how to provide top-notch customer service and stand out in a crowded market. But it's not all business - we'll also be having a lot of fun along the way. Expect witty banter, relatable anecdotes, and plenty of laughs as we take a fresh and entertaining approach to discussing the hospitality industry. Produced and distributed by Vibrant Management - a company dedicated to helping hoteliers and vacation rental managers thrive in the modern world - Virtual GM is your go-to source for all things hospitality. So, join us, and let's elevate your game! and visit us on our website: www.thevibrantteam.com


Episode Date
🎧 Season 4, Episode 3: Your Hotel Doesn't Have a Revenue Problem. It Has a Leakage Problem.
Sep 17, 2026
🎧 Season 4, Episode 2: AI Is Coming for Hospitality — But Not How You Think
Sep 10, 2026
🎧 Season 4, Episode 1: We're Back — What's Changing in Hospitality Right Now?
Sep 03, 2026
No Show Today, Season 4 Starts September 3rd
Aug 27, 2026
No Show Today, Season 4 Starts September 3rd
Aug 20, 2026
No Show Today, Season 4 Starts September 3rd
Aug 13, 2026
No Show Today, Season 4 Starts September 3rd
Aug 06, 2026
🎧 Episode 52: Celebrating 156 Episodes and The Independent Hotel Show Miami
Jul 30, 2026
🎧 Episode 51: The New Guest Expectations in 2026 What Travelers Want Now That They Didn't Five Years Ago
Jul 23, 2026
🎧 Episode 50: Why Direct Bookings Matter More Than Ever Winning Guests Without Relying on OTAs
Jul 16, 2026
🎧 Episode 49: The Boutique Advantage in an AI World Why Independent Hotels Can Outperform Big Brands Using Technology
Jul 09, 2026
🎧 Episode 48: Cutting Through the Noise — How Hotel Owners Can Choose the Right Hospitality Partners
Jul 02, 2026
🎧 Episode 47: Why Every Independent Hotelier Needs to Attend the Independent Hotel Show Miami
Jun 25, 2026
🎧 Episode 46: Why Speed of Communication Matters More Than Ever
Jun 18, 2026
🎧 Episode 45: What Hotel Reviews Are Really Telling You
Jun 11, 2026
🎧 Episode 44: The Hidden Cost of OTA Dependence
Jun 04, 2026
🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality
May 28, 2026
🎧 Episode 42: ADR Isn’t Enough — How Smart Revenue Management Software Is Changing Hotel Operations
May 21, 2026
🎧 Episode 41: The Top Hospitality Events You Need to Attend This Year
May 14, 2026
🎧 Episode 40: Designing a Stay Guests Actually Remember
May 07, 2026
🎧 Episode 39: The Hidden Revenue Drivers Most Hotels Are Missing
Apr 30, 2026
🎧 Episode 38: From Legacy to Innovation — The Evolution of the Virtual GM with Ali Dockstader
Apr 23, 2026
🎧 Episode 37: Inside the Virtual GM Role — Lessons from the Front Lines with Malissa Baum
Apr 16, 2026
🎧 Episode 36: Grand Opening Spotlight — Adobe Desert Boutique Motel: Reimagining Hospitality in Southern Utah
Apr 09, 2026
🎧 Episode 35: The New Hospitality Leader — GM vs. Experience Architect
Apr 02, 2026
🎧 Episode 34: Property Deep Dive — Inside the Experience at the Waldorf Astoria Grand Wailea (Maui)
Mar 26, 2026
🎧 Episode 33: Behind the Scenes at BITAC — First-Time MC & What You Can Expect
Mar 19, 2026
🎧 Episode 32: How to Build a Hotel Website That Actually Converts
Mar 12, 2026
🎧 Episode 31: AI, Authenticity & Bookings — How Hotels Can Win With Bonafide AI
Mar 05, 2026
🎧 Episode 30: The Experience Economy — Why Guests Care More About Feeling Than Square Footage
Feb 26, 2026
🎧 Episode 29: The Hospitality Illusion — What Guests Think Running a Rental Looks Like vs. Reality
Feb 19, 2026
🎧 Episode 28: What Guests Are Really Looking For When Booking Spring Break Travel
Feb 12, 2026
🎧 Episode 27: The Virtual GM Playbook: Running Your Property from Anywhere in 2026
Feb 05, 2026
🎧 Episode 26: AI in Hospitality 2026: Smarter Operations, Stronger Marketing
Jan 29, 2026
🎧 Episode 25: Loyalty That Works: How Independent Hotels Win with Stash Rewards
Jan 22, 2026
🎧 Episode 24: Inside BITAC: Why These Hospitality Events Are Unlike Any Other
Jan 15, 2026
🎧 Episode 23: Leveraging Micro-Moments: Small Touches That Create Big Loyalty
Jan 08, 2026
🎧 Episode 22: New Year, New Stays: Fresh Starts in Boutique Hospitality
Jan 01, 2026
🎄 Episode 21: Holiday Hospitality & Christmas Movie Showdown
Dec 25, 2025
🎧 Episode 20: The Hidden Power of Asset Management — Featuring Walter Peseski of Garfield Public/Private
Dec 18, 2025
🎧 Episode 19: Story-Driven Hospitality Branding
Dec 11, 2025
🎧 Episode 18: Smart Upsells Without Feeling Slimy
Dec 04, 2025
🎧 Episode 17: Turkey, Touchdowns & Trash Talk: Our Ultimate Thanksgiving Draft
Nov 27, 2025
🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
Nov 20, 2025
Season 3, Episode 15: The Greatest Hits — Our Most Downloaded Episodes from Every Year!
Nov 06, 2025
🎃 Episode 14: Scare Screen Picks: Cody’s Top 5 Halloween Movies (with IMDB links!)
Oct 30, 2025
Season 3, Episode 13: The Top 5 Digital Must-Haves to Maximize Your Property’s Success
Oct 23, 2025
Season 3, Episode 12: How Hotel Pontotoc Set the Gold Standard for New Hotel Openings
Oct 16, 2025
Season 3, Episode 11: Five-Star Service with a Two-Person Team
Oct 09, 2025
Season 3, Episode 10: Transforming Guest Engagement with SuitePad featuring Moritz von Petersdorff-Campen
Oct 02, 2025
Season 3, Episode 9: Chaos to Consistency: Building SOPs That Save You Hours
Sep 25, 2025
Season 3, Episode 8: Revenue Without the Rush: Simple Strategies to Boost Boutique Hotel Profitability
Sep 18, 2025
🎙️ Season 3, Episode 7 — Our Favorite Vacation Spots
Sep 11, 2025
🎙️ Season 3, Episode 6 — Room to Remember: How Hotel GMs Can Elevate the In-Room Experience
Sep 04, 2025
🎙️ Season 3, Episode 5 — Do More with Less: How Small Hotels Can Operate Like Big Brands — Without the Overhead
Aug 28, 2025
🎙️ Season 3, Episode 4 — Brewing Innovation with Ted Ayliffe, CEO of Coulee Coffee
Aug 21, 2025
🎙️ Season 3, Episode 3 — BITAC Owners, HOTEC, and the Coolest Coffee Company Ever
Aug 14, 2025
🎙️ Season 3, Episode 2 — Behind the Scenes: How We’ve Created 100+ Episodes with BlueForm Media
Aug 07, 2025
🎉 Season 3, Episode 1 — Welcome Back! The Top 5 Most Downloaded Episodes of Season 2
Jul 31, 2025
Episode 52: Season 2 Finale — Cody Answers Your Top 5 Questions
Jul 24, 2025
🎙️ Episode 51: Our Secret Revenue Management Strategy
Jul 17, 2025
🎙️ Episode 50: The 6 Tools You Need to Get Started in Hospitality
Jul 10, 2025
Episode 49: From Dishwasher to Icon – Rick Ueno on Hospitality Leadership & the Independent Hotel Show Miami
Jul 03, 2025
Episode 48: Hotel Design Deep Dive – HD Expo Recap & Creative Inspiration with Cody
Jun 26, 2025
Episode 47: Behind the Curtain + Our Most Downloaded Episode Ever – Expedia & OTAs
May 22, 2025
Episode 46: All the Exciting Updates with Akia – Guest Communication Just Got Smarter
May 15, 2025
Episode 45: Our Favorite Summer Vacation Spots – Sun, Sand, & Serenity
May 08, 2025
Episode 44: The Must-Attend Hospitality Events of 2025 + BITAC Recap
May 01, 2025
Episode 43: The Ultimate Family Adventure at Cliff Dwellers Lodge
Apr 24, 2025
Episode 42: Hotel Pontotoc – Memphis’ Newest Boutique Gem
Apr 17, 2025
Episode 41: Preparing Your Property for Easter & Spring Break Guests
Apr 10, 2025
Episode 40: Elevating Hospitality with Dina Belon-Sayre, President of Staypineapple
Apr 03, 2025
Episode 39: The Future of Hospitality with AI – Featuring Logan Nicholson of Talsey AI
Mar 27, 2025
Episode 38: March Maintenance Madness – 5 Essential Maintenance Must-Dos
Mar 20, 2025
Episode 37: Launching Edgewater Resort – 4 Keys to a Successful Property Launch
Mar 13, 2025
Anke Graichen – Climbing the Ranks in Hospitality & The Independent Hotel Show Miami
Mar 06, 2025
Episode 35: Preparing for a Successful 2025 Season
Feb 27, 2025
Episode 34: A Legacy of Luxury – Interview with Richard Kessler
Feb 13, 2025
Top Hospitality Events for 2025 & HR Insights with Joe Ruzicka
Jan 09, 2025
Happy New Year & A Look Ahead to 2025
Jan 02, 2025
Top 5 Christmas Movies of All Time
Dec 26, 2024
Marketing Tips to End the Year Strong
Dec 19, 2024
12 Days of Christmas with Vibrant Management
Dec 12, 2024
Preparing Your Hospitality Business for Success in 2025
Dec 05, 2024
Thanksgiving Cheers and Last-Minute Black Friday Tips
Nov 28, 2024
From Front Desk to GM - Nick Bonniksen’s Inspiring Journey in Hospitality
Nov 21, 2024
Mastering Airbnb Investments with John Bianchi, Founder of STR Search
Nov 14, 2024
Simplifying Vacation Rental Operations with Will Rogers, Founder of Dormi.io
Nov 07, 2024
Happy Halloween! Spooky Ideas for a Thriving Holiday Season
Oct 31, 2024
The Canyons Collection is for Sale – Don’t Miss Out!
Oct 24, 2024
DIY Marketing Tips for Your Property
Oct 17, 2024
A Hidden Gem for Sale – The Dwellings Near Zion National Park
Oct 10, 2024
Mastering Your Finances and Transforming Your Business with Smart Budgeting
Oct 03, 2024
Maximizing Your Q4 Promotions and Setting Holiday Pricing
Sep 26, 2024
Cody goes to BITAC Independent at the Ritz Carlton, Amelia Island
Sep 19, 2024
Financial Foundations: Mastering Budgeting and Cash Flow in Hospitality
Sep 12, 2024
Can't-Miss Hospitality Events in 2024
Sep 05, 2024
Creating Moments that Matter with Hovr: A Conversation with Jason Craparo
Aug 29, 2024
Navigating 2024: Industry Trends & Top Tips for Engaging Customers
Aug 22, 2024
Vibrant Ventures into Airbnb: Building Success with Proven Processes
Aug 15, 2024
Pain Points of Opening a New Property: Lessons from The Central Block
Aug 08, 2024
The Good, The Bad, & The Ugly: Hilton Waterfront Beach Resort
Aug 01, 2024
Loyalty Programs and Independent Hotels: Insights from Stash Rewards
Jul 25, 2024
Strategic Design and Marketing: Insights from Pink Wall Designs
Jul 11, 2024
Hotel DeNovo: A New Gem in Hilton's Tapestry Collection
Jul 04, 2024
Exploring Unique Stays: From Floating Retreats to Vibrant Hotels
Jun 27, 2024
Owner Opportunities: Must-Haves for Building a Successful Property
Jun 20, 2024
Navigating OTAs: Maximizing Direct Bookings and Understanding Online Travel Agents
Jun 13, 2024
Tech-Savvy Management: Top Software Picks for Streamlining Your Property
Jun 06, 2024
A Day In The Life of a Virtual GM
May 30, 2024
Top 3 Travel Tips for Your Next Vacation
May 23, 2024
Unlocking Hotel Success: Insights from a Revenue Maestro Nick Horgan of Amaze Insights
May 16, 2024
Hotel Smart Locks with Lynx CEO Reesha Shroff
Dec 28, 2023
Hospitality Education with Dr. Peter Ricci
Dec 21, 2023
4 Ways To Boost Your Hotel Advertising with Director of Marketing Leah Roberts
Nov 28, 2023
Independent Hotel Rewards Programs w/ Stash Hotel Rewards CEO Jeff Low
Nov 20, 2023
Boost Your Hotel's Q4 Profits: Top 4 Strategies
Nov 13, 2023
How To Find Hospitality Talent with SUU Hospitality Professor AJ Templeton
Nov 02, 2023
Our 2024 Hospitality Economy Prediction - Our Interview with Dennis Nessler, Editor-In-Chief from Lodging Magazine
Oct 30, 2023
Best Western's Aesthetic Adventure: Design and Decor with Meegan Gillett
Oct 24, 2023
Hospitality Design: Brand Recognition with Matt Ionta
Oct 24, 2023
Stay Pineapple's Procurement Acquisitions: Marrying Procurement with Brand Identity with Mary Kirkpatrick
Oct 24, 2023
Hospitality Procurement: Crafting Guest Experiences with Lorie Komanova
Oct 24, 2023
Brand Brilliance: Michael Osgood on Assuring Quality at Preferred Hotels
Oct 24, 2023
Revolutionizing Hospitality Procurement: A Journey with Marji Waldman
Oct 23, 2023
Crafting Hospitality Elegance: A Design Journey with Michael Kaye at Procure by Design
Oct 23, 2023
Unveiling Luxury: The Fontainebleau Las Vegas and Designing Experiences with Jodi Sandler
Oct 23, 2023
Unveiling the Art of Hospitality Design: A Conversation with Liza Koeda, Principal at Cober Koeda
Oct 23, 2023
Becoming a Part of the BITAC Family: A Sneak Peek at BITAC Events for 2024
Oct 23, 2023
Elevating Hospitality Standards with Jamess Skunkcap: A Dive into Housekeeping Excellence
Oct 23, 2023
5 Ways To Increase Guest Loyalty
Oct 06, 2023
Our Trip To Florida - Content Creation, The BITAC Independent and More!
Sep 25, 2023
🚨 Must Listen - Our BITAC Independent Panel 🚨
Sep 11, 2023
Questions You Need To Ask Before Hiring A Marketing Agency
Aug 28, 2023
Our Secret Revenue Management Strategy
Aug 21, 2023
How to Advertise Your Hotel for Free
Aug 10, 2023
How to Organize Your Hotel Operations
Aug 01, 2023
Our Conversation With Sean Cannell
Jul 24, 2023
What You Missed At The Hospitality Show
Jul 20, 2023
How To Get *Free* Content For Your Hotel
Jul 09, 2023
Hospitality News You Can't Afford To Miss
Jul 03, 2023
7 Ways To Optimize Your Guest Experience
Jun 19, 2023
The Future Of Independent Hotels w/ ThinkReservations CEO Richard Aday
Jun 05, 2023
How To Use ChatGPT At Your Hotel: A Guide To AI In Hospitality
May 31, 2023
How Independent Hotels Win Big - A Conversation With BITAC CEO Rich Viola
May 23, 2023
4 Proven Ways To Prevent Angry Hotel Guests ⭐🥊
May 15, 2023
Transform Your Independent Hotel: 3 Proven Video Marketing Tactics with Vibrant Management 📹🌟
May 09, 2023
4 Mistakes Every Hotel Makes and How To Avoid Them
Apr 25, 2023
Top Hotel Marketing Hacks for 2023: Boost Your Revenue TODAY! 💸🏨
Apr 19, 2023
Airbnb vs. Independent Hotels: How Direct Bookings Are Changing the Game
Apr 10, 2023
Inside Hospitality - What's Happening In 2023
Apr 03, 2023
3 Easy Ways To Enhance Hotel Guest Experience
Mar 05, 2023
5 Social Media Updates Hotel Owners Need to Know to Boost Engagement and Reach
Feb 25, 2023
Maximize Your Boutique Hotel's Potential with This Game-Changing Tool
Feb 17, 2023
Revolutionize Your Hotel Business with These 4 Cutting-Edge Softwares
Feb 08, 2023
Experience Luxury at Cougar Ridge's Grand Lodge: A Virtual Tour
Jan 23, 2023
Maximize Your Boutique Hotel's Potential: An Introduction to Using ChatGPT
Jan 12, 2023
Learn from the Best: Tips on Hotel Marketing and Management from Vibrant Management's Cody Adent
Jan 06, 2023
Running A Hotel - How To Have An Amazing Holiday Season
Dec 13, 2022
Running a Hotel - 3 Essentials For a Successful Offseason
Nov 23, 2022
What's Happening in Utah Hospitality - November 2022
Nov 16, 2022
Utah Tourism Conference Update + How To Become An Airbnb Superhost In Under 4 Months
Nov 08, 2022
What's Happening In Utah Hospitality 2022
Aug 22, 2022
Expedia & OTA's - How To Make Them Work In Your Favor
Aug 15, 2022
A Tour Of Our Properties And Why They're Amazing
Aug 03, 2022
How To Use Social Media As An Airbnb, VRBO, or Boutique Hotel (Any Why It Matters!)
Jul 28, 2022
Why Hospitality Matters in 2022 - A Conversation With Our Intern
Jul 19, 2022
Tools You Need To Get Started In Hospitality
Jul 12, 2022
How To Build a Hotel Website
Jun 14, 2022