Masters of Support
By Playvox
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Category: Management
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Episodes: 14
Description
High-performing customer support teams have one thing in common: leaders who are committed to engaging the workforce to create exceptional customer experiences. Join the Playvox team and customer support leaders from around the industry as they share their stories. Are you ready to learn from the Masters of Support?
| Episode | Date |
|---|---|
|
From WFM to WEM: How to Enable Better Service with Aarde Cosseboom
|
Mar 16, 2023 |
|
Is It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right Technology
|
Feb 28, 2023 |
|
Should You Treat Customers Like Friends? Meta Marketing Leader Shares His Take on Modern CX Expectations | Gabe Larsen, Head of Marketing at Kustomer-Meta
|
Feb 08, 2023 |
|
Recession-Proof Your Customer Service with Scott Prater
|
Jan 11, 2023 |
|
Reflect and Predict: A Look Back at 2022, a Look Ahead to 2023 | Kristyn Emenecker, Chief Product and Strategy Officer, Playvox
|
Dec 08, 2022 |
|
"This Could Have Been an E-Mail": Sutherland Global on Innovative Ways to Engage Employees
|
Nov 07, 2022 |
|
Talking to Machines: How AI Is Shaping the Future of CX
|
Oct 17, 2022 |
|
Flexibility Isn't Just for Yoga: Why Contact Center Agents are Demanding Remote Work | Michelle Randall, CMO, Playvox
|
Oct 03, 2022 |
|
What are you missing? Using sentiment analysis to understand all interactions | Siobhan Miller, VP of Product Management, Playvox
|
Sep 19, 2022 |
|
From Average to Best: Optimizing the Customer Support Journey | Adam Saad, Tech Stack Advising
|
Sep 06, 2022 |
|
Live Human Conversations in the Digital Age: How Do Call Centers Navigate This Mismatch | Rick Delisi, Glia
|
Aug 22, 2022 |
|
Support Ticket Tagging: How Automation Turns Data Into Action
|
Aug 08, 2022 |
|
Service Agent Retention: How Contact Centers Can Retain Their Agents | Jennifer Waite, VP of Product Marketing, Playvox
|
Jul 25, 2022 |
|
Introducing: Masters of Support
|
Jun 15, 2022 |