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Episode | Date |
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Enterprise Digital Podcast Episode 113 – Grow Your Own Teeth and the Art of Improvement
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Jul 16, 2025 |
Enterprise Digital Podcast Episode 112 – Risk and Reward, Crazy Driving, and Salmon: Line-Caught or Lab-Curated?
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Jul 09, 2025 |
Enterprise Digital Podcast Episode 111 - a rant, a hiring/firing mistake and a category mistake..?
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Jun 12, 2025 |
Enterprise Digital Podcast Episode 110 – The elixir of life for an agentic mouse – and normality at SITS
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May 29, 2025 |
Enterprise Digital Podcast Episode 109 – Speeding to SITS on an AI robotic horse….
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May 12, 2025 |
Enterprise Digital Podcast Episode 108 – mushrooms and metadata. The one about how we use language…
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May 06, 2025 |
Enterprise Digital Podcast Episode 107 – the one about CIO tips - Aspirationally Idle, with Martin Sadler
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Apr 28, 2025 |
Enterprise Digital Podcast episode 106 - The one about SPARK and a lot more besides
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Apr 09, 2025 |
Enterprise Digital Podcast Episode 105 – Woolly mice and data Junkies, With Simone J Moore.
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Mar 27, 2025 |
Enterprise Digital Podcast Episode 104 – with Stephen Mann. State of AI in ITSM and the headless cockroach…
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Mar 10, 2025 |
Enterprise Digital podcast episode 103 – on Discovery’ and the hissing cockroach
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Feb 27, 2025 |
Enterprise Digital Podcast Episode 102 – the one about Listening… (did you hear that…??)
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Feb 13, 2025 |
Enterprise Digital Podcast Episode 101 – The one about Eels and TOM
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Feb 05, 2025 |
Enterprise Digital podcast episode 100! – No, really it is…
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Jan 24, 2025 |
Enterprise Digital Podcast episode 99.99999 – the one that’s not 100 but still massively interesting anyway
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Dec 13, 2024 |
Enterprise Digital podcast episode 98 The one about old tadpoles, CSI and invention….
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Nov 15, 2024 |
Enterprise Digital Podcast episode 97 – the one about truth…
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Oct 17, 2024 |
Enterprise Digital Podcast Episode 96… Horseshoe crabs, AI and the workplace - with Ollie O’Donoghue
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Oct 11, 2024 |
Enterprise Digital Podcast episode 95 Sharks prefer jazz – Product Management with Randy Silver
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Oct 04, 2024 |
Enterprise Digital Podcast Episode 94 New leadership is scary but essential - with Karen Ferris
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Sep 27, 2024 |
Enterprise Digital Podcast episode 93 – the one featuring the caped consultant
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Aug 16, 2024 |
Enterprise Digital Podcast – episode 92 (million) the one about knowledge, and a bit about philosophy..
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Aug 08, 2024 |
Enterprise Digital Podcast episode 91 – Reaction to the CrowdStrike global incident
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Jul 24, 2024 |
Enterprise Digital Podcast Episode 90 - lets not discard our human features yet… XM needs context and proportionality. With Ian Aitchison and Barclay Rae
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Jul 03, 2024 |
Enterprise Digital Podcast Episode 89 - Is ITSM Dead (again) with Ken Gonzalez – or has it transitioned from a caterpillar to a butterfly..??
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Jun 25, 2024 |
Enterprise Digital Podcast Episode 88 – tools and how to use them, AND avoid the vicious cycle of replacement..?! With the toy rabbit..!
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Jun 18, 2024 |
Enterprise Digital Podcast Episode 87 – Is ITSM Dead? With Charles Araujo
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May 30, 2024 |
Enterprise Digital podcast episode 86 – Cockroaches, Keith Richards and Service Desk (again) and SITS.
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Apr 11, 2024 |
Enterprise Digital Podcast Episode 85 – Schrödinger’s Service Management - Is ESM deceased, an ex-methodology..??
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Mar 15, 2024 |
Enterprise Digital Podcast AI Episode 3 – the Ethics One, with James Finister. Context, Conscious, Conscience…
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Mar 08, 2024 |
Enterprise Digital Podcast Episode 84 – The Service Desk – end of life..?
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Mar 01, 2024 |
Enterprise Digital Podcast episode 83 with Eveline Oehrlich – ‘slicing the tomato’
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Feb 14, 2024 |
Enterprise Digital Podcast – A! series #2 - The $1TRILLION pay off episode – with Ollie O’Donoghue
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Jan 31, 2024 |
Enterprise Digital Podcast AI Series – Episode 1 – The business approach with AI ethicist James Finister
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Jan 23, 2024 |
Enterprise Digital Podcast Episode 82 – the personal review of 2023
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Dec 22, 2023 |
Enterprise Digital Podcast Episode 81... The one with the robots that kill you…
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Dec 12, 2023 |
Enterprise Digital Podcast episode 80 Back2ESM - the one where we go back to ESM basics
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Nov 21, 2023 |
Enterprise Digital Podcast episode 79 – with James Finister. The ITSM23 one about Neurodiversity – curse or superpower?
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Nov 08, 2023 |
Enterprise Digital Podcast Episode 78– The Scary Metrics One, are we data driven? with Roy Atkinson
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Oct 26, 2023 |
Enterprise Digital Podcast Episode 77 – Lifting the lid on The Dark Side with Ken Gonzalez
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Oct 20, 2023 |
Enterprise Digital Podcast episode 76 - Sustainability, proportionality, or just dodging the best practice police..?
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Oct 02, 2023 |
Enterprise Digital Podcast Episode 75 – the debate on humans vs machines, with Simone Jo Moore
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Sep 18, 2023 |
Enterprise Digital Episode 74 – with guest Anthony Orr, from compliance to compassion…
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Sep 01, 2023 |
Enterprise Digital Podcast episode 73 – the nature of work - don’t kill the armadillos...
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Aug 24, 2023 |
Enterprise Digital Podcast Episode 72 – with David Wright – the AI special ‘ how do we dye the earth orange?’
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Aug 14, 2023 |
Enterprise Digital Podcast episode 71 – The ESM journey that never ends, with some magic dust
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Aug 07, 2023 |
Enterprise Digital Podcast Episode 70 – the Educational Episode, on the value of networking
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Jul 31, 2023 |
Enterprise Digital Podcast episode 69 – Authentic Leadership with Val Wilson
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Jul 24, 2023 |
Enterprise digital Podcast episode 68 – The ‘cool dude’ DJ Aitchison interview
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Jul 07, 2023 |
Enterprise Digital Podcast episode 67 with guest Hank Marquis – All the stuff we don’t teach to IT people…
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Jun 30, 2023 |
Enterprise Digital Podcast Episode 66 – The Barclay Interview – and he forgot to mention itSMF..!?
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Jun 15, 2023 |
Enterprise Digital Podcast episode 65 – the one where we cant mention anything
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Jun 08, 2023 |
Enterprise Digital Podcast Episode 64 – The co-operative parrots episode…!
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May 17, 2023 |
Enterprise Digital Podcast Episode 63 – the one where we discuss events, travel and stuff…
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Mar 22, 2023 |
Enterprise Digital Podcast Episode 62 – socks and SIAM with Claire Agutter
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Jan 25, 2023 |
Enterprise Digital Podcast Episode 61 – co-creating value (forever) with David Barrow
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Jan 12, 2023 |
Enterprise Digital Podcast Episode 60 – The 2022 review, with Ian and Barclay, plus a poetic bot…
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Dec 29, 2022 |
Enterprise Podcast Episode 59 – with Duncan Watkins – EX/CX - Different approaches, different drivers, different results
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Dec 15, 2022 |
Enterprise Digital Podcast Episode 58 – The Mapping and Tea one with Simon Wardley
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Dec 02, 2022 |
Enterprise Digital Podcast Episode 57 with Karen Brusch – the service design, swan and stress one…
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Nov 08, 2022 |
Enterprise Digital Podcast Episode 56 – The People and culture (not HR) one with Lisa Thomson
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Oct 21, 2022 |
Enterprise Digital Podcast episode 55 – the Leadership one with Sherry Bevan
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Oct 10, 2022 |
Enterprise Digital Podcast Episode 54 – the Experience Management one with Alan Nance
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Sep 15, 2022 |
Enterprise Digital podcast episode 53 – with Jeffrey Tefertiller. Stop worrying about FCR and uptime…
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Sep 06, 2022 |
Enterprise Digital Podcast episode 52 with Sandra Whittleston – the education and academia episode
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Aug 30, 2022 |
Episode 51 – the Big Picture - Dutch Master..? With Rob Akershoek
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Jul 22, 2022 |
Enterprise Digital Podcast episode 50 – Not ‘framework fetishism’ with Dave van Herpen
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Jul 01, 2022 |
Enterprise Digital Podcast episode 49 – the one about the industry, live from SITS
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Jun 27, 2022 |
Enterprise Digital Podcast episode 48 with SureshGP – Insights on SRE (Site reliability engineering)
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Jun 16, 2022 |
Enterprise Digital Podcast Episode 47 – live from SITS with David Wright from SDI – how do we maintain the Covid agility?
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Jun 09, 2022 |
Enterprise Digital Podcast Episode 46 with (Sir) David Ratcliffe – people, people, people…we need the basics!
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Jun 01, 2022 |
Enterprise Digital Podcast episode 45 – or SERIES 2 Episode 1. Matthew Burrows, skills, competencies and algae..?
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May 23, 2022 |
Enterprise Digital Podcast Episode 44 – rolling up Series 1 and looking forward to Series 2.
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Apr 11, 2022 |
Enterprise Service Management Podcast episode 43 with Karen Ferris – nobody planned the pandemic, but we all got the ‘why’.
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Mar 15, 2022 |
Enterprise Digital Podcast Episode 42 – the beatings will continue until experience improves… With Tim Flower
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Mar 07, 2022 |
Enterprise Digital podcast episode 41 – to infinity and beyond experience management…with Greg Sanker.
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Feb 17, 2022 |
Enterprise Digital Podcast episode 40 with Alan Berkson – industry insights - using PET to build trust …?!
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Feb 08, 2022 |
Enterprise Digital Podcast Episode 39 with Paul Wilkinson - changing behaviours by changing habits...
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Jan 24, 2022 |
Episode 38 with Sally Bogg – understanding the value of shared purpose and passion
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Jan 14, 2022 |
Enterprise Digital Podcast Christmas episode 37, with James Finister – ‘human governance and ISO38500 in a post agile world…’?!
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Dec 30, 2021 |
Enterprise Digital the podcast – episode 36. Just us – what have we done..?!
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Dec 22, 2021 |
Enterprise Digital Podcast episode 35 – with Ryan Ogilvie – IT are terrible at Marketing
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Dec 13, 2021 |
Enterprise Digital Podcast Episode 34 – Don’t take this too seriously, with Ivor MacFarlane
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Nov 29, 2021 |
Enterpise Digital Podcast Episode 33 with Matt Beran – ESM/ Digital Experience? Or just ‘Work’?
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Nov 12, 2021 |
Enterprise Digital Podcast episode 32 – with Nathan MacDonald. Service Management should be coaching, not ‘42’...
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Nov 03, 2021 |
Enterprise Digital Podcast Episode 31 – the one with Rob England.. You don’t need to be a bas**rd…!
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Oct 25, 2021 |
Enterprise Digital Podcast episode 30 – ‘Everyone owns the flow...’ with guest Jon Stevens Hall
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Oct 15, 2021 |
Enterprise Digital Podcast episode 29, with the IT Paradigmologist, Mark Smalley.
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Oct 05, 2021 |
Enterprise Digital Podcast episode 28 – with Kevin J Smith – Happiness (at work) is contagious, spread the love
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Sep 27, 2021 |
Enterprise Digital Podcast episode 27 – Don’t talk about ESM – with Darren Rose (Vinci) and Pat Bolger (Hornbill)
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Sep 16, 2021 |
Enterprise Digital Podcast episode 26 – with Shane Carlson – ‘moments that matter’ in the experience economy
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Sep 10, 2021 |
Enterprise Digital Podcast Episode 25 – with guest Charles Araujo – the Quantum age of ESM..?
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Sep 03, 2021 |
Enterprise Digital Podcast Episode 24 – with Stuart Rance, the ‘Harlequin’
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Aug 27, 2021 |
Enterprise Digital Podcast Enterprise 23 with the Professor – Dr Mauricio Corona. ‘Robots, Co-bots, Chatbots and good business…’
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Aug 20, 2021 |
Episode 22 – With John Custy – You can’t talk about value unless you can talk about cost.
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Aug 12, 2021 |
The Enterprise Digital podcast episode 21 – ESM, what’s in a name? - with Stephen Mann
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Jul 30, 2021 |
Enterprise Digital Podcast – Episode 20 – the review with Mr and Mrs Nobody. .?
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Jul 23, 2021 |
Enterprise Digital Podcast episode 19 with Simone Jo Moore – Empathy Service Mindset, flow and other mixologist tales
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Jul 15, 2021 |
Enterprise Digital Podcast episode 18 with Troy Du Moulin – How wide is your sense of us?’
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Jul 09, 2021 |
Enterprise Digital, the ‘News Special’ podcast episode with Ken Gonzalez
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Jul 01, 2021 |
Enterprise Digital Podcast – Episode 17 with Doug Tedder – The Enterprise Silo Management episode…
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Jun 24, 2021 |
Episode 16 with Roman Jouravlev – from service desk to global sustainability
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Jun 17, 2021 |
Episode 15 – how lean is your CIO? with Dan Breston
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Jun 10, 2021 |
Enterprise Digital Podcast with Akshay Anand – Language matters – are we really talking about enterprise work management?
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Jun 03, 2021 |
Enterprise Digital Podcast Episode 13 with Margo Leach, Product and Service Management – everything is a service…or product..?
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May 28, 2021 |
Episode 12 with David Cannon – Business, Basement or Cloud – what are the job choices for IT people..?
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May 20, 2021 |
Episode 11 with Dan Turchin - Dull Dirty or Dangerous..?
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May 13, 2021 |
IT Experience with Sami Kallo - IT is much better than we think..!!
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May 06, 2021 |
You can lead a horse to water – but can you change their work life? with Erika Flora (Beyond20)
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Apr 29, 2021 |
The Radioactive Podcast with Roy Atkinson
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Apr 22, 2021 |
Episode 7 Andie kis
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Apr 15, 2021 |
Episode 6 – April Allen and Knowledge management – the rise of the knowledge workers
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Apr 08, 2021 |
Episode 5 – with Guest Mark Temple, (Enterprise Service management), Service Delivery Manager at Glasgow University.
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Apr 01, 2021 |
The Exponentially Self-Serving Episode
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Mar 26, 2021 |
Episode 3
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Mar 17, 2021 |
Episode 2
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Mar 17, 2021 |
Episode 1
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Mar 17, 2021 |