Enterprise Digital - the podcast

By Barclay Rae and Ian Aitchison

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Category: Technology

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Subscribers: 1
Reviews: 0
Episodes: 117

Description

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation. The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

Episode Date
Enterprise Digital Podcast Episode 113 – Grow Your Own Teeth and the Art of Improvement
Jul 16, 2025
Enterprise Digital Podcast Episode 112 – Risk and Reward, Crazy Driving, and Salmon: Line-Caught or Lab-Curated?
Jul 09, 2025
Enterprise Digital Podcast Episode 111 - a rant, a hiring/firing mistake and a category mistake..?
Jun 12, 2025
Enterprise Digital Podcast Episode 110 – The elixir of life for an agentic mouse – and normality at SITS
May 29, 2025
Enterprise Digital Podcast Episode 109 – Speeding to SITS on an AI robotic horse….
May 12, 2025
Enterprise Digital Podcast Episode 108 – mushrooms and metadata. The one about how we use language…
May 06, 2025
Enterprise Digital Podcast Episode 107 – the one about CIO tips - Aspirationally Idle, with Martin Sadler
Apr 28, 2025
Enterprise Digital Podcast episode 106 - The one about SPARK and a lot more besides
Apr 09, 2025
Enterprise Digital Podcast Episode 105 – Woolly mice and data Junkies, With Simone J Moore.
Mar 27, 2025
Enterprise Digital Podcast Episode 104 – with Stephen Mann. State of AI in ITSM and the headless cockroach…
Mar 10, 2025
Enterprise Digital podcast episode 103 – on Discovery’ and the hissing cockroach
Feb 27, 2025
Enterprise Digital Podcast Episode 102 – the one about Listening… (did you hear that…??)
Feb 13, 2025
Enterprise Digital Podcast Episode 101 – The one about Eels and TOM
Feb 05, 2025
Enterprise Digital podcast episode 100! – No, really it is…
Jan 24, 2025
Enterprise Digital Podcast episode 99.99999 – the one that’s not 100 but still massively interesting anyway
Dec 13, 2024
Enterprise Digital podcast episode 98 The one about old tadpoles, CSI and invention….
Nov 15, 2024
Enterprise Digital Podcast episode 97 – the one about truth…
Oct 17, 2024
Enterprise Digital Podcast Episode 96… Horseshoe crabs, AI and the workplace - with Ollie O’Donoghue
Oct 11, 2024
Enterprise Digital Podcast episode 95 Sharks prefer jazz – Product Management with Randy Silver
Oct 04, 2024
Enterprise Digital Podcast Episode 94 New leadership is scary but essential - with Karen Ferris
Sep 27, 2024
Enterprise Digital Podcast episode 93 – the one featuring the caped consultant
Aug 16, 2024
Enterprise Digital Podcast – episode 92 (million) the one about knowledge, and a bit about philosophy..
Aug 08, 2024
Enterprise Digital Podcast episode 91 – Reaction to the CrowdStrike global incident
Jul 24, 2024
Enterprise Digital Podcast Episode 90 - lets not discard our human features yet… XM needs context and proportionality. With Ian Aitchison and Barclay Rae
Jul 03, 2024
Enterprise Digital Podcast Episode 89 - Is ITSM Dead (again) with Ken Gonzalez – or has it transitioned from a caterpillar to a butterfly..??
Jun 25, 2024
Enterprise Digital Podcast Episode 88 – tools and how to use them, AND avoid the vicious cycle of replacement..?! With the toy rabbit..!
Jun 18, 2024
Enterprise Digital Podcast Episode 87 – Is ITSM Dead? With Charles Araujo
May 30, 2024
Enterprise Digital podcast episode 86 – Cockroaches, Keith Richards and Service Desk (again) and SITS.
Apr 11, 2024
Enterprise Digital Podcast Episode 85 – Schrödinger’s Service Management - Is ESM deceased, an ex-methodology..??
Mar 15, 2024
Enterprise Digital Podcast AI Episode 3 – the Ethics One, with James Finister. Context, Conscious, Conscience…
Mar 08, 2024
Enterprise Digital Podcast Episode 84 – The Service Desk – end of life..?
Mar 01, 2024
Enterprise Digital Podcast episode 83 with Eveline Oehrlich – ‘slicing the tomato’
Feb 14, 2024
Enterprise Digital Podcast – A! series #2 - The $1TRILLION pay off episode – with Ollie O’Donoghue
Jan 31, 2024
Enterprise Digital Podcast AI Series – Episode 1 – The business approach with AI ethicist James Finister
Jan 23, 2024
Enterprise Digital Podcast Episode 82 – the personal review of 2023
Dec 22, 2023
Enterprise Digital Podcast Episode 81... The one with the robots that kill you…
Dec 12, 2023
Enterprise Digital Podcast episode 80 Back2ESM - the one where we go back to ESM basics
Nov 21, 2023
Enterprise Digital Podcast episode 79 – with James Finister. The ITSM23 one about Neurodiversity – curse or superpower?
Nov 08, 2023
Enterprise Digital Podcast Episode 78– The Scary Metrics One, are we data driven? with Roy Atkinson
Oct 26, 2023
Enterprise Digital Podcast Episode 77 – Lifting the lid on The Dark Side with Ken Gonzalez
Oct 20, 2023
Enterprise Digital Podcast episode 76 - Sustainability, proportionality, or just dodging the best practice police..?
Oct 02, 2023
Enterprise Digital Podcast Episode 75 – the debate on humans vs machines, with Simone Jo Moore
Sep 18, 2023
Enterprise Digital Episode 74 – with guest Anthony Orr, from compliance to compassion…
Sep 01, 2023
Enterprise Digital Podcast episode 73 – the nature of work - don’t kill the armadillos...
Aug 24, 2023
Enterprise Digital Podcast Episode 72 – with David Wright – the AI special ‘ how do we dye the earth orange?’
Aug 14, 2023
Enterprise Digital Podcast episode 71 – The ESM journey that never ends, with some magic dust
Aug 07, 2023
Enterprise Digital Podcast Episode 70 – the Educational Episode, on the value of networking
Jul 31, 2023
Enterprise Digital Podcast episode 69 – Authentic Leadership with Val Wilson
Jul 24, 2023
Enterprise digital Podcast episode 68 – The ‘cool dude’ DJ Aitchison interview
Jul 07, 2023
Enterprise Digital Podcast episode 67 with guest Hank Marquis – All the stuff we don’t teach to IT people…
Jun 30, 2023
Enterprise Digital Podcast Episode 66 – The Barclay Interview – and he forgot to mention itSMF..!?
Jun 15, 2023
Enterprise Digital Podcast episode 65 – the one where we cant mention anything
Jun 08, 2023
Enterprise Digital Podcast Episode 64 – The co-operative parrots episode…!
May 17, 2023
Enterprise Digital Podcast Episode 63 – the one where we discuss events, travel and stuff…
Mar 22, 2023
Enterprise Digital Podcast Episode 62 – socks and SIAM with Claire Agutter
Jan 25, 2023
Enterprise Digital Podcast Episode 61 – co-creating value (forever) with David Barrow
Jan 12, 2023
Enterprise Digital Podcast Episode 60 – The 2022 review, with Ian and Barclay, plus a poetic bot…
Dec 29, 2022
Enterprise Podcast Episode 59 – with Duncan Watkins – EX/CX - Different approaches, different drivers, different results
Dec 15, 2022
Enterprise Digital Podcast Episode 58 – The Mapping and Tea one with Simon Wardley
Dec 02, 2022
Enterprise Digital Podcast Episode 57 with Karen Brusch – the service design, swan and stress one…
Nov 08, 2022
Enterprise Digital Podcast Episode 56 – The People and culture (not HR) one with Lisa Thomson
Oct 21, 2022
Enterprise Digital Podcast episode 55 – the Leadership one with Sherry Bevan
Oct 10, 2022
Enterprise Digital Podcast Episode 54 – the Experience Management one with Alan Nance
Sep 15, 2022
Enterprise Digital podcast episode 53 – with Jeffrey Tefertiller. Stop worrying about FCR and uptime…
Sep 06, 2022
Enterprise Digital Podcast episode 52 with Sandra Whittleston – the education and academia episode
Aug 30, 2022
Episode 51 – the Big Picture - Dutch Master..? With Rob Akershoek
Jul 22, 2022
Enterprise Digital Podcast episode 50 – Not ‘framework fetishism’ with Dave van Herpen
Jul 01, 2022
Enterprise Digital Podcast episode 49 – the one about the industry, live from SITS
Jun 27, 2022
Enterprise Digital Podcast episode 48 with SureshGP – Insights on SRE (Site reliability engineering)
Jun 16, 2022
Enterprise Digital Podcast Episode 47 – live from SITS with David Wright from SDI – how do we maintain the Covid agility?
Jun 09, 2022
Enterprise Digital Podcast Episode 46 with (Sir) David Ratcliffe – people, people, people…we need the basics!
Jun 01, 2022
Enterprise Digital Podcast episode 45 – or SERIES 2 Episode 1. Matthew Burrows, skills, competencies and algae..?
May 23, 2022
Enterprise Digital Podcast Episode 44 – rolling up Series 1 and looking forward to Series 2.
Apr 11, 2022
Enterprise Service Management Podcast episode 43 with Karen Ferris – nobody planned the pandemic, but we all got the ‘why’.
Mar 15, 2022
Enterprise Digital Podcast Episode 42 – the beatings will continue until experience improves… With Tim Flower
Mar 07, 2022
Enterprise Digital podcast episode 41 – to infinity and beyond experience management…with Greg Sanker.
Feb 17, 2022
Enterprise Digital Podcast episode 40 with Alan Berkson – industry insights - using PET to build trust …?!
Feb 08, 2022
Enterprise Digital Podcast Episode 39 with Paul Wilkinson - changing behaviours by changing habits...
Jan 24, 2022
Episode 38 with Sally Bogg – understanding the value of shared purpose and passion
Jan 14, 2022
Enterprise Digital Podcast Christmas episode 37, with James Finister – ‘human governance and ISO38500 in a post agile world…’?!
Dec 30, 2021
Enterprise Digital the podcast – episode 36. Just us – what have we done..?!
Dec 22, 2021
Enterprise Digital Podcast episode 35 – with Ryan Ogilvie – IT are terrible at Marketing
Dec 13, 2021
Enterprise Digital Podcast Episode 34 – Don’t take this too seriously, with Ivor MacFarlane
Nov 29, 2021
Enterpise Digital Podcast Episode 33 with Matt Beran – ESM/ Digital Experience? Or just ‘Work’?
Nov 12, 2021
Enterprise Digital Podcast episode 32 – with Nathan MacDonald. Service Management should be coaching, not ‘42’...
Nov 03, 2021
Enterprise Digital Podcast Episode 31 – the one with Rob England.. You don’t need to be a bas**rd…!
Oct 25, 2021
Enterprise Digital Podcast episode 30 – ‘Everyone owns the flow...’ with guest Jon Stevens Hall
Oct 15, 2021
Enterprise Digital Podcast episode 29, with the IT Paradigmologist, Mark Smalley.
Oct 05, 2021
Enterprise Digital Podcast episode 28 – with Kevin J Smith – Happiness (at work) is contagious, spread the love
Sep 27, 2021
Enterprise Digital Podcast episode 27 – Don’t talk about ESM – with Darren Rose (Vinci) and Pat Bolger (Hornbill)
Sep 16, 2021
Enterprise Digital Podcast episode 26 – with Shane Carlson – ‘moments that matter’ in the experience economy
Sep 10, 2021
Enterprise Digital Podcast Episode 25 – with guest Charles Araujo – the Quantum age of ESM..?
Sep 03, 2021
Enterprise Digital Podcast Episode 24 – with Stuart Rance, the ‘Harlequin’
Aug 27, 2021
Enterprise Digital Podcast Enterprise 23 with the Professor – Dr Mauricio Corona. ‘Robots, Co-bots, Chatbots and good business…’
Aug 20, 2021
Episode 22 – With John Custy – You can’t talk about value unless you can talk about cost.
Aug 12, 2021
The Enterprise Digital podcast episode 21 – ESM, what’s in a name? - with Stephen Mann
Jul 30, 2021
Enterprise Digital Podcast – Episode 20 – the review with Mr and Mrs Nobody. .?
Jul 23, 2021
Enterprise Digital Podcast episode 19 with Simone Jo Moore – Empathy Service Mindset, flow and other mixologist tales
Jul 15, 2021
Enterprise Digital Podcast episode 18 with Troy Du Moulin – How wide is your sense of us?’
Jul 09, 2021
Enterprise Digital, the ‘News Special’ podcast episode with Ken Gonzalez
Jul 01, 2021
Enterprise Digital Podcast – Episode 17 with Doug Tedder – The Enterprise Silo Management episode…
Jun 24, 2021
Episode 16 with Roman Jouravlev – from service desk to global sustainability
Jun 17, 2021
Episode 15 – how lean is your CIO? with Dan Breston
Jun 10, 2021
Enterprise Digital Podcast with Akshay Anand – Language matters – are we really talking about enterprise work management?
Jun 03, 2021
Enterprise Digital Podcast Episode 13 with Margo Leach, Product and Service Management – everything is a service…or product..?
May 28, 2021
Episode 12 with David Cannon – Business, Basement or Cloud – what are the job choices for IT people..?
May 20, 2021
Episode 11 with Dan Turchin - Dull Dirty or Dangerous..?
May 13, 2021
IT Experience with Sami Kallo - IT is much better than we think..!!
May 06, 2021
You can lead a horse to water – but can you change their work life? with Erika Flora (Beyond20)
Apr 29, 2021
The Radioactive Podcast with Roy Atkinson
Apr 22, 2021
Episode 7 Andie kis
Apr 15, 2021
Episode 6 – April Allen and Knowledge management – the rise of the knowledge workers
Apr 08, 2021
Episode 5 – with Guest Mark Temple, (Enterprise Service management), Service Delivery Manager at Glasgow University.
Apr 01, 2021
The Exponentially Self-Serving Episode
Mar 26, 2021
Episode 3
Mar 17, 2021
Episode 2
Mar 17, 2021
Episode 1
Mar 17, 2021