This is Growth!
By Daphne Lopes
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Category: Management
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Subscribers: 3
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Episodes: 52
Description
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business.
We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
| Episode | Date |
|---|---|
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Growth Pill: Journey Orchestration Sounds Great. Here’s Why It’s So Hard in Practice.
|
Jan 14, 2026 |
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Growth Pill: The fastest way to calm an angry customer (4 steps)
|
Jan 07, 2026 |
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Growth Pill: The Old Customer Success Playbook Is Dead. AI Just Changed the Rules.
|
Dec 16, 2025 |
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Growth Pill: If Measuring Customer Value Feels Hard, Watch This.
|
Dec 10, 2025 |
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Growth Pill: One Relationship Away from Losing the Account
|
Dec 03, 2025 |
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Growth Pill: AI Won’t Save You If Your Data Is Trash
|
Nov 26, 2025 |
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Growth Pill: The Hidden Reason Scaled Customer Success Fails (and How To Fix It Fast)
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Nov 19, 2025 |
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Growth Pill: If You Want Better Results, You Better Change
|
Nov 12, 2025 |
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Growth Pill: Your Customers Are Learning from AI, Not You
|
Nov 05, 2025 |
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Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success
|
Oct 22, 2025 |
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Growth Pill: Boost Customer Retention With These 5 Tactics
|
Oct 15, 2025 |
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Growth Pill: Why Forcing CSMs to Sell Kills Growth
|
Oct 01, 2025 |
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Customer Value is The Only Moat Left, Here's How You Deliver it with Natalia Piaggio
|
Aug 28, 2025 |
|
Scaling a $3bn Customer Success Engine with Jon Dick, SVP of Customer Success at HubSpot
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May 22, 2025 |
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Transforming Customer Feedback: 15x more insights to drive better adoption and retention.
|
Apr 11, 2025 |
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Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio
|
Mar 13, 2025 |
|
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)
|
Jan 23, 2025 |
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How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)
|
Jan 16, 2025 |
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How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)
|
Jan 09, 2025 |
|
6x Engagement, 29% Faster Deals: The Art of Strategic Gifting with Kris Rudeegraap (founder of Sendoso)
|
Dec 19, 2024 |
|
Building Teams That Drive $50M Pipelines and 93% Retention
|
Nov 21, 2024 |
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10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
|
Oct 31, 2024 |
|
Information Clutter is Harming your Customer Success Strategy
|
Sep 10, 2024 |
|
Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product
|
Aug 22, 2024 |
|
Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple
|
Jul 11, 2024 |
|
CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role
|
Jul 09, 2024 |
|
CS MasterClass #5: Creating a Revenue Generating Customer Success Team
|
Jun 25, 2024 |
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CS MasterClass #4: How To Communicate The Value You Deliver
|
Jun 18, 2024 |
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CS MasterClass #3: Proactively Monitor Risk and Growth Signs
|
Jun 11, 2024 |
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CS MasterClass #2: Delivering Measurable Value to Customers
|
Jun 04, 2024 |
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CS MasterClass #1: Defining and Measuring Customer Value
|
May 28, 2024 |
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Season 3: Customer Success MasterClass (Teaser)
|
May 21, 2024 |
|
Where Product Management and Customer Success Meet with the founders of Women of CS
|
Nov 28, 2023 |
|
Automate Your Enterprise Business Reviews
|
Oct 26, 2023 |
|
Ryan Seams on Customer Success in a Product-Led-Growth Company
|
Sep 26, 2023 |
|
Scaling Customer Success: Answers To The 3 Burning Questions
|
Aug 31, 2023 |
|
Mickey Powell on How Customer Success Professionals Can Leverage Generative AI
|
Aug 03, 2023 |
|
Jeff Breunsbach on Unleashing the Power of Content and Community To Scale Customer Success
|
Jun 27, 2023 |
|
Margaret Harrison on Mastering Change Management To Drive Results
|
May 30, 2023 |
|
Jan Young on What It Takes To Be A Customer Success Leader
|
Apr 27, 2023 |
|
Marija Skobe-Pilley on How She Thinks About Scaling CS At ClickUp
|
Mar 31, 2023 |
|
Season 2: Building and Scaling A Modern Customer Success Team
|
Mar 30, 2023 |
|
Career Advice from a Rockstar with Padraic McMahon
|
Feb 28, 2023 |
|
Landing On Your Feet with Shane Stenson
|
Feb 03, 2023 |
|
Taking the Leap - Customer Success rep turned founder with Brian Mackey
|
Jan 26, 2023 |
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When Hard Work Meets Passion with Phil McHugh
|
Dec 22, 2022 |
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Why You Should Manage Your Career Like a Business with Maggie Bomze
|
Nov 24, 2022 |
|
Growing a Career in Sales with Seona Tully
|
Oct 27, 2022 |
|
Breaking into Management with Finbar O'Grady
|
Sep 29, 2022 |
|
From Public Relations to Customer Experience Leadership with Kelsey Balimtas
|
Aug 25, 2022 |
|
From Customer Success to Product Management with Robbie McFarlane
|
Jul 28, 2022 |
|
Welcome to This is Growth!
|
Jul 21, 2022 |