Unchurned - The No. 1 podcast for Customer Success
By Josh Schachter - UpdateAI
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Category: Entrepreneurship
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Episodes: 103
Description
The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team.
Unchurned, and the CS&BS series, are presented by UpdateAI - https://update.ai/
| Episode | Date |
|---|---|
|
How to Gain Control of Your Customers and Win Trust ft. Damien Howley
|
May 15, 2024 |
|
Industry Realities and Frontline Insights on Pulse 2024 from Gainsight's Nick Mehta
|
May 08, 2024 |
|
Intersecting Customer Success and Account Management for Value Delivery ft. Emily Lockhart (Percona)
|
May 01, 2024 |
|
Are Customer-Centric Strategies a Solution to Customer Crisis? ft. Seth Terbeek (DrFirst)
|
Apr 24, 2024 |
|
Can We Set up Fair Expectations for Customer Success? Ft. Mike Sasaki
|
Apr 17, 2024 |
|
Should Sales and Customer Success Teams Align on Customer Success Plans? ft. Alex Farmer (Nezasa) & Michael Forney (Responsive)
|
Apr 10, 2024 |
|
Customer-Centric Operations at the Heart of Customer Delight ft. Jonathan Corbin (former Global VP of CS & Strategy HubSpot)
|
Apr 03, 2024 |
|
Increase Retention by Turning Ex-Employees into Empowered Partners ft. Kris Sundberg (Restaurant365)
|
Mar 27, 2024 |
|
Driving Customer Success with $1 Billion in Verified Customer Value and Insights ft. Elisabeth Zornes (Autodesk)
|
Mar 20, 2024 |
|
Exploring Diverse Customer Views Using Cross-Functional Expertise ft. Jill Sawatzky (CCO, Thought Industries)
|
Mar 13, 2024 |
|
Should we ease the workload of superhero customer success managers? ft. Sarah Parker (BetterUp)
|
Mar 07, 2024 |
|
Identifying Overwhelm in the Catch-All Role of CSMs ft. Carie Buchanan (Popmenu)
|
Feb 28, 2024 |
|
Dissecting the Synergy Between Customer Success & Account Management ft. Zoe Marshall (Arbor)
|
Feb 21, 2024 |
|
Influencing Customers and Organizational Dynamics ft. Jess Cohen (UpdateAI)
|
Feb 14, 2024 |
|
Is Consistent Segmentation the Key To Customer Success? ft. Ryan Seams (Assembly AI)
|
Feb 07, 2024 |
|
Are CSMs with Experience Not as Good as Those with Expertise? ft. Szuyin Leow (Transcend)
|
Jan 31, 2024 |
|
The Non-Chaotic Way of Onboarding Customers for Success ft. Paul Holder (OnRamp)
|
Jan 24, 2024 |
|
AI Automation for Scaled Customer Success ft. Bethany Stachenfeld (Sendspark)
|
Jan 17, 2024 |
|
The Reality of Career Growth: Everyone Does CS ft. Ejieme Eromosele (Success In Black, Quiq)
|
Jan 10, 2024 |
|
Will 2024 Mark the End of Generalist CSM Roles?
|
Dec 20, 2023 |
|
Supercharge Revenue Growth By Automating Renewals ft. Mathew Cagney (Renewtrak)
|
Dec 13, 2023 |
|
Embracing Customer Success Enablement ft. Eric Kingsbury (Founder, Retain Solutions)
|
Dec 06, 2023 |
|
How All Roads Led a Gainsight AE to UpdateAI ft. Kristie Gaunt (UpdateAI)
|
Nov 29, 2023 |
|
Are Leadership and Customer Success on the Same Side? ft. Tanya Earles
|
Nov 22, 2023 |
|
From Being Insecure to Becoming Queen Bee of CS ft. Kristi Faltorusso (CCO, Client Success)
|
Nov 17, 2023 |
|
WHY SHOULD WE HIRE YOU? ft. Jared Orr (Sharp Brand)
|
Nov 08, 2023 |
|
Homelessness, Music, CS, & Leadership ft. Jon Jonson (UserTesting)
|
Nov 01, 2023 |
|
Breaking into and Rocking CS: A Roadmap for Professional Success ft. Erica Akroyd (Pendo.io)
|
Oct 25, 2023 |
|
Boost Revenue from Existing Customers with Scalable Success ft. Dickey Singh (Cast.app)
|
Oct 18, 2023 |
|
The Flawed Hiring Process: Recommendation, Referral, and Rejection ft. Jenny Calvert (Director of CS, HuntClub)
|
Oct 11, 2023 |
|
CSMs Need to Have Octopus Hands ft. Stevie Case (Vanta)
|
Oct 03, 2023 |
|
Do CS Platforms Really Solve the Problems Faced by the CS Team? : CS & BS
|
Sep 27, 2023 |
|
Driving Revenue Growth with the CCO as a Strategic Partner ft. Alexis H. (Heidrick & Struggles) & Rod Cherkas (Hello CCO)
|
Sep 20, 2023 |
|
The Consultant's Secret for Improving Customer Success ft. Jeff Kushmerek (Infinite Renewals)
|
Sep 13, 2023 |
|
Orchestrating a Value Journey that Ensures Customers Get the Most Out of Your Product ft. Ahmed Quadri
|
Sep 06, 2023 |
|
CS & BS: Say "NO" to Silos & "YES" to Cross-Functional Collaboration for REAL Customer Success Ft. Ramli John (Appcues)
|
Aug 30, 2023 |
|
Addressing Plan B Scenarios With Customers to Secure Renewals ft. Shareth Ben
|
Aug 24, 2023 |
|
Psychology Behind Influencing Customer Decisions ft. Ed Powers (Service Excellence Partners)
|
Aug 16, 2023 |
|
Transitioning Into a Customer Success Role: The Before and After ft. Julie Raeder (CSM, Dooly)
|
Aug 09, 2023 |
|
How to Keep Customers from Churning When Renewal Budgets Are Tight ft. Gillian Heltai, CCO (Lattice)
|
Aug 02, 2023 |
|
CS & BS: Who Wins the Tug-of-War, Team Customer Success or Team Sales? ft. Hamish Stephenson ( Selr.io)
|
Jul 26, 2023 |
|
Partnering With the Product Team for Customer Success Ft. Alli Tiscornia & Abby Hammer (ChurnZero)
|
Jul 19, 2023 |
|
Early Customers Who Get the Startup Mentality Are Essential to Success ft. Nikola Mijic (Founder, Matik)
|
Jul 05, 2023 |
|
CS & BS: Do We Need to Ditch the Checkbox Mentality?
|
Jun 28, 2023 |
|
CS & BS: Hunting for your next role is no easier than working a full-time job ft. Celia Gouveia
|
Jun 28, 2023 |
|
The Inside Story of Branch’s $100M ARR Success ft. Mike Molinet (Co-founder, Branch)
|
Jun 21, 2023 |
|
CS [Un]churned: Do We Really Need QBRs With Every Customer?
|
Jun 14, 2023 |
|
Finding Balance in Customer Success: Navigating Paradoxes to Build Long-Term Relationships ft. Wendy Smith (Author)
|
Jun 07, 2023 |
|
[Un]churned Spotlight: Insights from 3 Remarkable Authors ft. Kindra Hall, Kelly Leonard, Geoffrey Moore
|
May 31, 2023 |
|
Is Customer Happiness Overrated? : The Truth About Value Delivery ft. Damien Howley (Nimbello)
|
May 24, 2023 |
|
[Un]filtered Pulse 2023: Banter, Digital CS & Community Empowerment ft. Nick Mehta, CEO, Gainsight
|
May 16, 2023 |
|
Discovering Your True North: The Key to Authentic Leadership and Sustained Business Growth ft. Bill George (Author, True North Series)
|
May 10, 2023 |
|
#OpenToWork series ft. Erica Scully
|
May 06, 2023 |
|
CS [Un]churned - Breaking down Report #34 from CSInsider.co
|
May 03, 2023 |
|
The Role of Leadership in Building a Successful Customer Success Team ft. James Manderson (Braze)
|
Apr 25, 2023 |
|
CS [Un]churned - Breaking down Report #33 from CSInsider.co
|
Apr 19, 2023 |
|
#OpenToWork series ft. Benoit Bouteille
|
Apr 13, 2023 |
|
Crafting Authentic Stories to Connect With Customers Ft. Kindra Hall (Author, Stories That Stick)
|
Apr 11, 2023 |
|
CS [Un]churned - Breaking down Report #32 from CSInsider.co
|
Apr 04, 2023 |
|
#OpenToWork series ft. Jeremy Donaldson
|
Mar 31, 2023 |
|
Customer-centric approach for a unified onboarding experience ft. Sri Ganesan (Rocketlane)
|
Mar 28, 2023 |
|
CS [Un]churned - Breaking down Report #31 from CSInsider.co
|
Mar 23, 2023 |
|
"Thank you...because" - Using Improv to Build Better Customer Relationships - ft. Kelly Leonard (The Second City)
|
Mar 14, 2023 |
|
Maximizing Value: Insights into Cloudflare's Approach to Customer Success ft. Harnish Kanani, CCO (Cloudflare)
|
Mar 07, 2023 |
|
3 Essential Tips for Leveraging Your Seat at the Table ft. Monica Trivedi (JLL Technologies)
|
Feb 21, 2023 |
|
Unpacking the Art of Customer Interaction ft. Rob Fitzpatrick (The Mom Test, Author)
|
Feb 14, 2023 |
|
The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)
|
Feb 07, 2023 |
|
Why Treating Customers “Like Gold” Is Essential ft. Brian LaFaille (Google)
|
Jan 31, 2023 |
|
Why Insights Without Accountability Mean Little ft. Dickey Singh (Cast.app)
|
Jan 24, 2023 |
|
Why Customer Experience Is Critical ft. Robyn Fernandez and Karen Budell (Totango)
|
Jan 17, 2023 |
|
What You Need to Know About Product-Led Growth ft. Blake Bartlett (OpenView)
|
Jan 10, 2023 |
|
#OpenToWork series ft. Leslie Chamberlain
|
Jan 06, 2023 |
|
How to Develop a “Holistic Approach” to Customer Success ft. Jeremy Evans (Zuora)
|
Jan 04, 2023 |
|
Creating a Best-In-Class Action Item Detection Model Ft. Chenay Gladstone (Updateai)
|
Jan 03, 2023 |
|
#OpenToWork series ft. David Kirkdorffer
|
Dec 30, 2022 |
|
The one metric every CX should know ft. Meenu Agarwal (Workday)
|
Dec 27, 2022 |
|
#OpenToWork series ft. Roxane Tran (Customer Success Manager)
|
Dec 23, 2022 |
|
Translating CS to other business sectors ft. Ellie Wu (Insight Partners)
|
Dec 20, 2022 |
|
#OpenToWork series ft. Jeremiah Bello (Customer Success Manager)
|
Dec 16, 2022 |
|
How CSMs Can Tackle Stress in 5 Easy Steps With Katharina Schmidt
|
Dec 14, 2022 |
|
#OpenToWork series ft. Yaswanth Reddy (CS leader)
|
Dec 09, 2022 |
|
How to Lead a Thriving Customer Success Organization With LeeRon Yahalomi (Regie.ai)
|
Dec 07, 2022 |
|
Developing an empathic team to deliver an excellent customer experience- ft. Teresa Anansia, Zendesk
|
Nov 20, 2022 |
|
Customers will never forget how you made them feel - ft. Alice Jeffery, Mimecast
|
Nov 19, 2022 |
|
The first thing to do in a downturn - ft. Geoffrey Moore, Best-Selling Author
|
Nov 07, 2022 |
|
17: The love for being a tech mom ft. Emilia D’Anzica and Sabina Pons, Growth Molecules
|
Nov 07, 2022 |
|
The magical ingredients to an excellent customer experience - ft. Eduarda Camacho, CCO, BMC Software
|
Oct 31, 2022 |
|
Decoding the Customer Retention Strategy - ft. Ariel Benzakein, VP, CS, Flosum
|
Oct 21, 2022 |
|
Debunking the myths of tension between CS and Sales - ft. Dan Ennis & Brittany Rodriguez, Monday.com
|
Oct 15, 2022 |
|
Disrupting the Customer Success toolstack - ft. Edward Chiu, Co-Founder & CEO at Catalyst
|
Oct 07, 2022 |
|
Why it's critical to market your leadership - ft. Nils Vinje, leadership coach and CS leader, Founder, B2B Leaders Academy
|
Oct 04, 2022 |
|
Simplifying the first touch of a trusted relationship ft. Jenny Calvert (Hunt Club)
|
Sep 27, 2022 |
|
Why we've got customer marketing all wrong ft. Jeff Ernst, CEO of SlapFive & Kaily Baskett
|
Sep 20, 2022 |
|
Ensuring organizational success with x-functional hyper-alignment ft. Ryan Weisert, Senior Director, Enterprise CS, Iterable
|
Sep 13, 2022 |
|
How x-functional alignment powers Hubspot ft. Jonathan Corbin, HubSpot
|
Sep 04, 2022 |
|
Is customer success just another arm of the revenue function? ft. Chris Hicken Co-founder & CEO of 'nuffsaid
|
Aug 30, 2022 |
|
Conducting Effective Meetings ft. Rachel Provan
|
Aug 23, 2022 |
|
Sneak Peek at the Gainsight Pulse -2022 ft. Kellie Capote
|
Aug 15, 2022 |
|
Leading With Empathy ft. Jay Nathan of Higher Logic
|
Aug 08, 2022 |
|
Is Customer Success a function or movement? ft. Alex Farmer
|
Aug 02, 2022 |
|
Always serve 6 spoons - lessons in building customer trust ft. David Sable
|
Jul 26, 2022 |
|
Dear Leader, Why Would Anyone Listen To You? ft. Dylan Stafford
|
Jul 22, 2022 |
|
[Un]churned - Trailer
|
Jul 21, 2022 |