The CXPod
By Merete Medle &Joanna Carr
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Image by Merete Medle &Joanna Carr
Category: Management
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Episodes: 48
Description
Merete Medle: With over 20 years in CX, she excels in leadership, strategy, and operationalising CXM. As the Founder of NCXN Merete is known for her dedication to diversity, growth, and digital innovation in the Norwegian CX industry.
Joanna Carr: Her CX expertise encompasses guiding businesses with strategic CX direction, pioneering CX program development, and fine-tuning B2B and B2C journey optimisation. Besides her consultancy work she contributes to CX literature, and serves on the Advisory Board at IHM Business School in Stockholm.
| Episode | Date |
|---|---|
|
The CXPod meets Jannecke Drangert-Hveding - again!
|
May 02, 2024 |
|
The CXPod meets Sandra Thompson
|
Apr 25, 2024 |
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The CXPod meets Colin Shaw
|
Apr 18, 2024 |
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The CXPod meets Shawn Nason
|
Apr 11, 2024 |
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The CXPod meets John Sills
|
Apr 04, 2024 |
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The CXPod meets Clare Muscutt
|
Mar 21, 2024 |
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Teaser, The "new" CXPod
|
Feb 29, 2024 |
|
CX Podden - elevating the lawyer and client experience
|
Nov 23, 2023 |
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English Episode: CX Podden med Adrian Swinscoe, best-selling author of Punk CX and How to Wow
|
Nov 16, 2023 |
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English Episode: CX Podden with Annette Franz, CX superstar, thought leader and CEO and founder of Customer Journey Inc.
|
Nov 08, 2023 |
|
CX Podden - The London Experience
|
Nov 02, 2023 |
|
CX Podden - Citizen Centric Police, a project by PwC and Tønsberg by
|
Oct 26, 2023 |
|
English episode: CX Podden, a summary of us attending the WiCX in London, 10th of Oct 2023
|
Oct 18, 2023 |
|
CX Podden - om kultur og kulturbygging i en CX kontekst
|
Sep 28, 2023 |
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CX Podden MED VIDEO - myter om millenials, fra et cx perspektiv!
|
Sep 21, 2023 |
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Kundeservice i offentlig og privat sektor - er det forskjell og hva bør i tilfelle gjøres?
|
Sep 14, 2023 |
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CX podden- Noe må endre seg i kundesenter-verdenen!
|
Sep 07, 2023 |
|
CX podden - Om kunstig intelligens og automasjon
|
Aug 31, 2023 |
|
CS Podden - hvilke faktorer definerer de som faktisk klarer å skape reell kundeorientering?
|
Aug 24, 2023 |
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CX Podden - Hvordan skape en action plan for kundefeedback?
|
Aug 17, 2023 |
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CX Podden - Sesongpremiere og nytt konsept! Dagens tema: Kan fokuset på kundesentrisitet ødelegge for et selskaps strategi?
|
Aug 10, 2023 |
|
CX podden med Tonje Langtangen, tidl VP of CustomerCare & CX i Flyr, nå Head of CustomerCare i Fleks
|
Jun 15, 2023 |
|
CX Podden, om Pride🌈 og Kundeopplevelse - en soloepisode
|
Jun 08, 2023 |
|
CX Podden med Jørgen Schüren, Business Director,Customer Experience Management
|
Jun 01, 2023 |
|
CX Podden med Hege Marie Brown, om Relational Experience vs Customer Experience
|
May 11, 2023 |
|
CX Podden, med Jannecke Drangert-Hveding, grunnlegger av Kobra og CustomerC
|
May 04, 2023 |
|
English Episode: CX Podden med Kristine Marhilevica Johansen, Global Director/Head of Customer Support at Ardoq
|
Apr 27, 2023 |
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CX Podden med Fahim Azimi Waaler
|
Apr 13, 2023 |
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CX Podden - påskehilsen
|
Apr 06, 2023 |
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CX Podden med Trine Smedheim, Product Manager for Personalisering og Eksperimentering i DNB
|
Mar 30, 2023 |
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CX Podden - Med Tage Leander Hansen fra AISTA
|
Mar 23, 2023 |
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CX Podden - Med Eirin Olsen, Country Manager for Rituals retail Norge og Danmark
|
Mar 16, 2023 |
|
CX podden - Strategien er lagt og fokuset er der, men hva så? Hvordan starter man egentlig CX arbeidet?
|
Mar 09, 2023 |
|
CX Podden - en liten "recap" så langt
|
Mar 02, 2023 |
|
CX podden med Helen Rigamoti, CX utbildare for IHM Business School, Stockholm
|
Feb 23, 2023 |
|
English Episode: CX podden with Suvi Lindfors, Co-founder and Sales Executive at Lumoa
|
Feb 16, 2023 |
|
CX podden med Eirik Ekrann - om CX og merkevarestrategi, innsikt, analyse og litt til
|
Feb 09, 2023 |
|
CX podden med Mette Hopsdal, om sammenhengen mellom medarbeider- og kundeopplevelser
|
Feb 02, 2023 |
|
English Episode: CX podden, with Gavin Scott, host of The Customer Service Gold Dust Podcast
|
Jan 26, 2023 |
|
CX podden med Elin Røsholt Bakken fra mobilselskapet ice
|
Jan 19, 2023 |
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CX podden - med Bjarte Bogsnes om Beyond Budgeting
|
Jan 12, 2023 |
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CX podden - 2022 oppsummert, hvilke trender trodde vi skulle komme og hvordan gikk det?
|
Jan 05, 2023 |
|
CX podden - Hvilke kvaliteter trenger man som leder for kundeopplevelsesarbeidet
|
Nov 24, 2022 |
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CX Podden - Hvordan etablere og jobbe med kundeløfter?
|
Nov 17, 2022 |
|
CX Podden - Voice of the Customer (VOC)
|
Nov 10, 2022 |
|
CX podden - Hvordan lede kundeopplevelsesarbeidet
|
Nov 03, 2022 |
|
CX podden - CX begreper
|
Oct 27, 2022 |
|
CX Podden - bli kjent med Joanna og Merete
|
Oct 20, 2022 |