Retain: The Customer Retention Podcast
By Gameball
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Category: Marketing
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Episodes: 66
Description
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
| Episode | Date |
|---|---|
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Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter
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Sep 12, 2024 |
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Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue?
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Sep 03, 2024 |
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Marketing Leader: Balancing Acquisition and Retention, Lessons from Startups vs. Corporations & The Power of Small Wins
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Aug 27, 2024 |
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Customer Experience Genius: Eight Phases of Customer Emotions, Pay Attention To Retention & Turn Customers Into Advocates
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Aug 20, 2024 |
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Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile
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Aug 13, 2024 |
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Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing?
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Aug 06, 2024 |
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CRM Specialist: How to Make Your Emails Stand Out, Breaking Down Lifecycle Marketing & Remember to Brighten Your Customers’ Days
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Jul 30, 2024 |
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SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience?
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Jul 23, 2024 |
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Customer Experience Expert: Why Emotions Are Important, Changemakers Vs. Hopefuls & You Need To Meet Your Customers
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Jul 16, 2024 |
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Revenue Strategies Expert: Price is an Illusion, Rethink Your Attitude to Retention & Build Things People Want to Pay For
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Jul 09, 2024 |
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Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions
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Jul 02, 2024 |
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Customer Experience Expert: The Feeling That Customers Want the Most, The Problem with Personalization & The Role Gratitude Plays in Customer Experience
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Jun 25, 2024 |
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Shopify Expert: Don’t Take Your Foot Off The Gas, Read The Room & Technology Isn’t The Answer
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Jun 18, 2024 |
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Customer Success Head: Why You Should be Investing in Personal Branding, How Understanding Consumer Psychology Changes the Game & Who Are the Most Admired Brands
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Jun 11, 2024 |
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Customer Experience Legend: The Power of Listening, Obsess Over Retention & Why Social Media is the Great Equalizer
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Jun 04, 2024 |
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Customer Service Rockstar: Understanding Neurodiversity, How to Retain Neurodiverse Employees & Customers & How to Understand Your Audience
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May 28, 2024 |
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The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work
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May 21, 2024 |
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Email & SMS Guru: Dominating the Wild West of Email Marketing, The Power of User-Generated Content & Why Your Email Marketing Campaigns Aren’t Working
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May 14, 2024 |
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HelloFresh CRM Lead: Time To Be Novel, Making Customers More Than Profit & Cracking The Database Code
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May 07, 2024 |
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CRM Lead at TikTok: Airbnb's Secrets to Marketing Success, Understanding Customer Preferences & Using AI to Gain a Competitive Edge
|
Apr 30, 2024 |
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Subscriptions Expert: Stop Subscription Stressing, Create Customer Experience & Dig Into The Why
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Apr 23, 2024 |
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Aampe's Head of Growth: Unleashing AI in Customer Retention, The Power of Copywriting & From Electrical Engineer to Marketer
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Apr 16, 2024 |
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Google Ads Mastermind: Don’t Be A Perfectionist, Balance Your Retention & Don’t Put All Your Eggs In One Basket
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Apr 09, 2024 |
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Founder of CX Journey: The 3 Key Questions Every Company Needs to Ask Itself, Becoming an Expert in Organizational Culture & How to Harness Predictive Analytics
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Apr 02, 2024 |
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Former Director at Sony: Gamify Everything, Get Out Of The 90s & The Importance of Customer Experience
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Mar 26, 2024 |
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Co-Founder of Exit Your Way: Understand Your Secret Sauce, Give Cutting Edge Customer Service & What a Marketing Dream Team Looks Like!
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Mar 19, 2024 |
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Superfan Expert: How To Create Superfans, 5 Keys to Customer Retention & Treat Customers How You Want To Be Treated
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Mar 12, 2024 |
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Customer Experience VP: Why Staying Connected to the Customer is Paramount, The Power of Saying No in Marketing & Don’t Forget the Long-term
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Mar 05, 2024 |
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Customer Experience Consultant: Where You Find Loyalty, How You Control Customer Experiences & Why You Need To Treat Customers Differently
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Feb 27, 2024 |
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Customer Retention Maestro: Crafting Unforgettable Customer Experience, The Power of Personal Touches, and How to Utilize Gifting Strategies
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Feb 20, 2024 |
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Customer Experience Legend: Customer Service Hasn’t Changed, Don’t Spend On Socials & Loyalty Needs Emotions
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Feb 13, 2024 |
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CRM Expert: Don’t Try To Convert The Wrong People, What You Need to Know About CRM, & Why Habit Formation is Your Best Friend
|
Feb 06, 2024 |
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COO of Mailchimp: Get Closer to Your Customer and Market, Leveraging the Power of Emotions in Business & What 3 Words Customer Retention Revolves Around!
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Jan 23, 2024 |
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The Value of Letting Go of Customers with Rand Fishkin, Co-Founder of SparkToro
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Jan 09, 2024 |
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Marketing Trends that Defined 2023: The Year of AI, Personalization and Loyalty Programs
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Dec 28, 2023 |
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Never Sit in the Lobby with Glenn Poulos of NWS
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Dec 19, 2023 |
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Should Your Business Be Subscription Based? With Ben Fisher, CEO of Rodeo
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Dec 05, 2023 |
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The New Customer Journey with Iman ElNashar of eXtra
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Nov 21, 2023 |
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Customer Service is Part of Your Brand with Khaled Alaa, Head of Experience at Talabat
|
Nov 07, 2023 |
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How to Understand Customer Emotions with Adam Toporek, CTS Service Solutions
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Oct 24, 2023 |
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Successful Conversion Rates with Will Laurenson, CEO of Customers Who Click
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Oct 10, 2023 |
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Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com
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Sep 26, 2023 |
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What the Future of Customer Experience Looks Like with Dave Norton, Founder of Stone Mantel
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Sep 12, 2023 |
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The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst
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Aug 29, 2023 |
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Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
|
Aug 15, 2023 |
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Tough Times and Hardship: A Founder’s Journey with Anatoliy Labinskiy, Founder of GSM Growth Agency
|
Aug 01, 2023 |
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How Customer Personalization Disrupted the Boutique Fitness Model with Laura Munkholm, President of Walla
|
Jul 18, 2023 |
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How Well Do You Know Your Customers? with Ron Kaufman, CEO of Uplifting Service
|
Jul 04, 2023 |
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Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
|
Jun 20, 2023 |
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Raising Your Brand’s Awareness Through Customer Retention with Sabrina Buus, Marketing Director at Sephora Germany, Switzerland, and Scandinavia
|
Jun 06, 2023 |
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Why Customer Segmentation is so Useful with Devam Hirpara, Ecommerce and CRM Specialist at L’Oreal
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May 23, 2023 |
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How To Create Customers For Life with Cole Atkinson, Senior Product Manager at Shopify
|
May 09, 2023 |
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The Secret to Lifecycle Marketing with Elyssa Verhoogen, Senior CRM and Lifecycle Consultant at Dojo
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Apr 25, 2023 |
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An Emotional Approach to Customer Retention with Jim Tincher, CEO of Heart of the Customer
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Apr 11, 2023 |
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Why Companies Need to be More Customer-Centric with Howard Tiersky, CEO of FROM
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Mar 28, 2023 |
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Leveraging Technology in Marketing with John Sime, Senior Product Marketing Manager at Shopify
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Mar 14, 2023 |
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The Power of Listening with Dave Kerpen
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Feb 28, 2023 |
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Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience
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Feb 14, 2023 |
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Content is Key with Alice Clark
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Jan 31, 2023 |
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The Secret to Subscriptions with Matthew Holman
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Jan 17, 2023 |
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Finding The Balance Between Retention and Growth with Jem Bourouh
|
Jan 03, 2023 |
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The Importance of Customer Experience with Nicolas Babin
|
Dec 20, 2022 |
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How To Create Superfans with Brittany Hodak
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Dec 13, 2022 |
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Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols
|
Nov 29, 2022 |
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Understanding Your Customer with Adrian Swinscoe
|
Nov 15, 2022 |
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Creating Loyal Customers with Shep Hyken
|
Nov 01, 2022 |