CS School
By Customer Success Collective
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Category: Management
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Subscribers: 3
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Episodes: 35
Description
Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.
Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.
| Episode | Date |
|---|---|
|
Cultural intelligence in customer success with Jomilsa Sousa
|
Oct 13, 2025 |
|
How AI is redefining the CSM role with Adam Parsons
|
Sep 30, 2025 |
|
How customer success impacts GTM with Akash Singh
|
Sep 24, 2025 |
|
Redefining customer experience with Raymond Otero, Microsoft
|
Aug 28, 2024 |
|
Emotional intelligence in customer success with Jenelle Friday
|
Aug 08, 2024 |
|
CS Ops: The innovative frontier of customer success with Roger Mendez
|
Jun 05, 2024 |
|
How to onboard a new Customer Success Manager with Jess Galenski
|
Apr 11, 2024 |
|
CSMs: The customer's guide to advocacy with Cristy Rahman
|
Mar 14, 2024 |
|
Redefining customer advocacy with Haig Kingston, OpenBlend
|
Feb 21, 2024 |
|
Demystifying digital customer success with Alex Turkovic
|
Feb 07, 2024 |
|
Speaking segmentation | Kimberly Ayala, Akeneo
|
Jan 30, 2024 |
|
Harmonizing the hustle between customer success and sales: Part 2
|
Nov 24, 2023 |
|
Harmonizing the hustle between sales and customer success: Part 1
|
Nov 08, 2023 |
|
Same goal, different playbook: CSM role variety across companies | Romiel Noumbissi
|
Oct 17, 2023 |
|
How to perfect customer implementation | Deanna Sotolongo
|
Sep 26, 2023 |
|
Scaling customer success with community | Wes Gibson
|
Sep 12, 2023 |
|
Building high-performing customer success teams | Amy Oilman
|
Sep 05, 2023 |
|
Preparing for the next stage of customer success | Carlos Quezada
|
Aug 29, 2023 |
|
How to ingrain a human-first approach in your workplace | Danielle Martin
|
Aug 16, 2023 |
|
Incorporating customer-led growth strategies into your daily operations | Dutta Satadip
|
Aug 08, 2023 |
|
Navigating the customer success hiring journey | Romiel Noumbissi
|
Aug 01, 2023 |
|
Climbing the customer success career ladder | Shawna Partin
|
Jul 25, 2023 |
|
A practical guide to customer renewals | Mel English
|
Jul 18, 2023 |
|
Leveraging technology to scale customer success | Achraf Maouloudi
|
Jul 10, 2023 |
|
Value-led customer success frameworks | Haig Kingston
|
Jun 15, 2023 |
|
Mastering the customer health score | Patti Zack
|
May 16, 2023 |
|
Busting the myths of empathy and accessibility | Niina Majaniemi
|
May 02, 2023 |
|
The power of outcomes-based thinking | Shane Ketterman
|
Apr 18, 2023 |
|
Developing a customer success plan | Melanie Moshi
|
Mar 22, 2023 |
|
Leading customer success teams | Richard Convery
|
Feb 27, 2023 |
|
Building customer success in a startup | Jenna Chau
|
Feb 07, 2023 |
|
Customer success outside of SaaS | Mimi Fernandez
|
Dec 22, 2022 |
|
Data-driven customer success | Josh Horsman
|
Nov 03, 2022 |
|
Customer-facing transferrable skills | Ryan Noakes
|
Nov 03, 2022 |
|
The fundamentals of onboarding | Brittany Yandura
|
Nov 03, 2022 |