CS School

By Customer Success Collective

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Category: Management

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Episodes: 28

Description

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.


Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.


Episode Date
CSMs: The customer's guide to advocacy with Cristy Rahman
Mar 14, 2024
Redefining customer advocacy with Haig Kingston, OpenBlend
Feb 21, 2024
Demystifying digital customer success with Alex Turkovic
Feb 07, 2024
Speaking segmentation | Kimberly Ayala, Akeneo
Jan 30, 2024
Harmonizing the hustle between customer success and sales: Part 2
Nov 24, 2023
Harmonizing the hustle between sales and customer success: Part 1
Nov 08, 2023
Same goal, different playbook: CSM role variety across companies | Romiel Noumbissi
Oct 17, 2023
How to perfect customer implementation | Deanna Sotolongo
Sep 26, 2023
Scaling customer success with community | Wes Gibson
Sep 12, 2023
Building high-performing customer success teams | Amy Oilman
Sep 05, 2023
Preparing for the next stage of customer success | Carlos Quezada
Aug 29, 2023
How to ingrain a human-first approach in your workplace | Danielle Martin
Aug 16, 2023
Incorporating customer-led growth strategies into your daily operations | Dutta Satadip
Aug 08, 2023
Navigating the customer success hiring journey | Romiel Noumbissi
Aug 01, 2023
Climbing the customer success career ladder | Shawna Partin
Jul 25, 2023
A practical guide to customer renewals | Mel English
Jul 18, 2023
Leveraging technology to scale customer success | Achraf Maouloudi
Jul 10, 2023
Value-led customer success frameworks | Haig Kingston
Jun 15, 2023
Mastering the customer health score | Patti Zack
May 16, 2023
Busting the myths of empathy and accessibility | Niina Majaniemi
May 02, 2023
The power of outcomes-based thinking | Shane Ketterman
Apr 18, 2023
Developing a customer success plan | Melanie Moshi
Mar 22, 2023
Leading customer success teams | Richard Convery
Feb 27, 2023
Building customer success in a startup | Jenna Chau
Feb 07, 2023
Customer success outside of SaaS | Mimi Fernandez
Dec 22, 2022
Data-driven customer success | Josh Horsman
Nov 03, 2022
Customer-facing transferrable skills | Ryan Noakes
Nov 03, 2022
The fundamentals of onboarding | Brittany Yandura
Nov 03, 2022