The eCommerce Customer Experience Podcast
By DigitalGenius
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Category: Marketing
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Episodes: 17
Description
Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability.
Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.
| Episode | Date |
|---|---|
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Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group
|
May 31, 2023 |
|
From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing
|
May 26, 2023 |
|
How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital
|
May 19, 2023 |
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Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey
|
Mar 20, 2023 |
|
Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess
|
Mar 10, 2023 |
|
Customer Experience is a Business Purpose and Culture to Celebrate with Lee Roquet, Vice President of Customer Experience at Finch
|
Feb 27, 2023 |
|
Harnessing AI to Accelerate Customer Experience in the Luxury Industry with Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners
|
Feb 22, 2023 |
|
Unlocking the Value of Empathy in Customer Experience with Dr. Natalie Petouhoff of Genesys
|
Feb 10, 2023 |
|
Making Customer-Centricity a Strategic Priority in CX with Thibaut Martin, Head of Customer Experience at Otrium
|
Feb 01, 2023 |
|
How a Positive Customer Experience Translates Into Business Success with Michelle Spaul, a Customer Experience Consultant at Delta Swan
|
Jan 09, 2023 |
|
The Impact of Customer Experience on Brand Relationships with Paul Davis, Chief Commercial Officer at ShoeAI
|
Dec 21, 2022 |
|
The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado
|
Dec 06, 2022 |
|
Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up
|
Nov 22, 2022 |
|
How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges
|
Nov 11, 2022 |
|
What Makes a Successful Customer Experience Leader with James McGhee, Head of Customer Experience of FOOTASYLUM
|
Nov 01, 2022 |
|
Customer Experience: Designing User-Centricity Framework for 2023 with Ian Golding, CEO and Founder of Customer Experience Consultancy
|
Oct 18, 2022 |
|
Winning at the eCommerce Game with Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh
|
Oct 11, 2022 |