Experience Action
By Jeannie Walters, CCXP
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Image by Jeannie Walters, CCXP
Category: Marketing
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Episodes: 70
Description
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
| Episode | Date |
|---|---|
|
Gaining Frontline Buy-In
|
May 14, 2024 |
|
CX Pulse Check - April/May 2024
|
May 07, 2024 |
|
Elevating the Event Venue Experience
|
Apr 30, 2024 |
|
Strategically Addressing Low-Volume Customer Concerns
|
Apr 23, 2024 |
|
Customer-Facing Employees and CX Buy-In
|
Apr 09, 2024 |
|
Must-Haves for Successful CX Programs
|
Apr 02, 2024 |
|
CX Pulse Check - March 2024
|
Mar 26, 2024 |
|
Balancing Policy with Personalized Experiences
|
Mar 19, 2024 |
|
When Loyalty Programs Go Wrong
|
Mar 12, 2024 |
|
Those Needy Customers!!
|
Mar 05, 2024 |
|
CX Pulse Check - February 2024
|
Feb 27, 2024 |
|
How Much Data Is Too Much?
|
Feb 20, 2024 |
|
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
|
Feb 13, 2024 |
|
Right and Wrong Ways to Use AI in CX
|
Feb 06, 2024 |
|
CX Pulse Check - January 2024
|
Jan 30, 2024 |
|
How Do You Balance Innovation and Simplicity?
|
Jan 23, 2024 |
|
What Influences All Leaders To Care About Customer Experience?
|
Jan 16, 2024 |
|
What is the Value of Customer Feedback?
|
Jan 09, 2024 |
|
5 Must-Do's to End the Year Strong
|
Dec 12, 2023 |
|
Balancing Humans and AI in CX
|
Dec 05, 2023 |
|
CX Pulse Check - November 2023
|
Nov 28, 2023 |
|
Your CX Library
|
Nov 14, 2023 |
|
Getting Part-Time Employees to Embrace CX
|
Nov 07, 2023 |
|
A Scary CX Story
|
Oct 31, 2023 |
|
CX Pulse Check #2
|
Oct 24, 2023 |
|
Customer Experience VS. Member Experience
|
Oct 17, 2023 |
|
Acting on Negative Feedback
|
Oct 10, 2023 |
|
Updating CX Foundations
|
Oct 03, 2023 |
|
CX Pulse Check
|
Sep 26, 2023 |
|
Prioritizing with a CX Charter
|
Sep 19, 2023 |
|
Performance Reviews & CX
|
Sep 12, 2023 |
|
Focus Groups and Feedback
|
Sep 05, 2023 |
|
Customer Service vs Customer Experience
|
Aug 29, 2023 |
|
Am I the Only One Who Cares?
|
Aug 22, 2023 |
|
Find Your CX Budget
|
Aug 15, 2023 |
|
Getting Serious about CX
|
Aug 08, 2023 |
|
CX as a Brand Differentiator
|
Aug 01, 2023 |
|
Employee Experience ROI
|
Jul 26, 2023 |
|
Investigating Customer Experiences
|
Jul 18, 2023 |
|
More than NPS
|
Jul 11, 2023 |
|
Measuring and Communicating Improvements
|
Jun 27, 2023 |
|
Shift Siloed CX To Connected CX
|
Jun 20, 2023 |
|
CX Tech Tool Talk
|
Jun 13, 2023 |
|
Step into CX Leadership
|
Jun 06, 2023 |
|
The Case of Missing CX
|
May 30, 2023 |
|
Get that CX Job!
|
May 23, 2023 |
|
Be a Lifelong CX Learner
|
May 16, 2023 |
|
Getting Data Right
|
May 09, 2023 |
|
Starbucks CEO in the Store
|
May 02, 2023 |
|
Is my CX Role In Jeopardy?
|
Apr 25, 2023 |
|
Innovate with CX
|
Apr 18, 2023 |
|
Overcoming Imposter Syndrome in CX Careers
|
Apr 11, 2023 |
|
What's a Service Code and How Do We Use It?
|
Apr 04, 2023 |
|
Journey Mapping - What's Next!?
|
Mar 28, 2023 |
|
CX Budget for Growing Businesses
|
Mar 21, 2023 |
|
WHY Align CX with Business Goals?
|
Mar 14, 2023 |
|
CX and EX At Once
|
Mar 07, 2023 |
|
Becoming Customer-Centric
|
Feb 28, 2023 |
|
Customer Experience (CX) Examples in Evolving Industries
|
Feb 21, 2023 |
|
Managing Change with Customers
|
Feb 14, 2023 |
|
Top 10 Ways Customer Experience (CX) Makes a Better World
|
Feb 07, 2023 |
|
Customer Experience (CX) Value Creation
|
Jan 31, 2023 |
|
Characteristics of Great Customer Experience (CX)
|
Jan 24, 2023 |
|
Process Improvement VS. Customer Experience
|
Jan 17, 2023 |
|
Defining Customer Experience
|
Jan 10, 2023 |
|
5 Questions for Customer Experience (CX) Leaders
|
Jan 03, 2023 |
|
How To Use a Customer Experience (CX) Mission
|
Dec 27, 2022 |
|
Customer Experience (CX) Training
|
Dec 20, 2022 |
|
Leadership Buy In
|
Dec 13, 2022 |
|
Welcome to the Podcast
|
Dec 08, 2022 |