Receivables Podcast | Discussions About Debt Collection

By Adam Parks

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Episodes: 187

Description

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.

Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format.

🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.


Episode Date
How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284
Jun 04, 2026
How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283
May 28, 2026
Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282
Mar 12, 2026
Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281
Feb 19, 2026
How AI Context Orchestration Reduces Friction in Collections | Ep. 280
Feb 09, 2026
Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279
Feb 05, 2026
Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278
Jan 29, 2026
Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277
Jan 22, 2026
From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276
Jan 20, 2026
Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275
Jan 15, 2026
Why AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274
Jan 13, 2026
Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273
Jan 08, 2026
Best Practices for Legal Collections Management at Scale | 272
Jan 07, 2026
What a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271
Jan 06, 2026
Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
Dec 30, 2025
Workflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269
Dec 23, 2025
Effective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268
Dec 18, 2025
Bridging Sales and Client Services in Collections | Ep. 267
Dec 16, 2025
Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266
Dec 11, 2025
The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265
Dec 10, 2025
Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264
Dec 09, 2025
How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263
Dec 04, 2025
How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262
Dec 02, 2025
How to Operationalize Collection Tech for Better Results | Ep. 261
Nov 25, 2025
How Solo Transformed collector–consumer engagement workflows | Ep. 260
Nov 20, 2025
ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
Nov 18, 2025
The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
Nov 13, 2025
ACA Tools Every Compliance Leader Should Be Using | Ep. 257
Nov 11, 2025
Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
Nov 06, 2025
How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
Nov 04, 2025
How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
Oct 30, 2025
How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
Oct 28, 2025
Turning Compliance into a Competitive Advantage with AI | Ep. 252
Oct 23, 2025
Why Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251
Oct 16, 2025
Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250
Oct 09, 2025
Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249
Oct 02, 2025
From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248
Sep 30, 2025
Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247
Sep 25, 2025
Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246
Sep 23, 2025
Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245
Sep 18, 2025
Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244
Sep 11, 2025
Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243
Sep 04, 2025
Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242
Aug 28, 2025
Why Leadership Transition Is Critical for Law Firm Longevity | Ep.241
Aug 21, 2025
Leveraging Diversification for Economies of Scope in Debt Collections | Ep. 240
Aug 14, 2025
Debt Collection Law Firms | Maximizing Value at NCBA Connect 2025 | Ep. 239
Aug 12, 2025
Credit Issuer Compliance Tools You Should Be Using in 2025 | Ep.238
Aug 07, 2025
How Women in Consumer Finance Is Redefining Industry Networking | Ep. 237
Jul 31, 2025
Participate in the 2025 TransUnion Debt Collection Industry Report | Ep. 236
Jul 29, 2025
How to Select the Right AI Vendor for Receivables Management | Ep. 235
Jul 24, 2025
Improving Legal Collections With Smarter Data Utilization | Ep. 234
Jul 17, 2025
Digital Collections Transformation with Gordon Beck | Valor Intelligent Processing | Ep. 233
Jul 10, 2025
Optimizing the Debt Recovery Funnel: E-Commerce Lessons that Debt Buyers Can Learn from Amazon | Ep. 232
Jun 26, 2025
RMAI Executive Summit 2025 | Mike Becker on Compliance, Networking & Strategy | Ep. 231
Jun 23, 2025
Why the ACA International Conference Is a Must-Attend for ARM Professionals | Ep. 230
Jun 19, 2025
The Smart Creditor’s Guide to Choosing the Right Collection Agency | Connect1 | Ep. 229
Jun 11, 2025
How to Build a Future-Proof Compliance Management System | Ep. 228
Jun 05, 2025
Court Costs vs. Collection Rates | Mastering the Economics of Litigation in Debt Buying | Ep. 227
May 29, 2025
AI Contract Analysis in Debt Collection | How Legal Teams Can Eliminate Bottlenecks | Ep. 226
May 22, 2025
Overcoming the Yelp Effect | Building Digital Trust in Debt Collection | Ep. 225
May 15, 2025
How to Prepare for ACA Washington Insights 2025 as a Debt Collection Professional | Ep. 224
May 07, 2025
From Data to Dollars: How to Operationalize AI in Debt Collection | Ep. 223
Apr 30, 2025
Think Buying Licenses Is Easy? The Reality of Debt Collection Acquisitions | Cornerstone Licensing | Ep. 222
Apr 23, 2025
Building AI Confidence in Debt Collections | Mike Walsh, EXL | Ep. 221
Apr 16, 2025
The Hidden ROI of Women’s Leadership Events in Financial Services | Ep. 220
Apr 10, 2025
Are Your Emails Getting Through? | Data Hygiene in Digital Collections | IDI | Ep. 219
Apr 03, 2025
Accountability in Action | Jeremiah Wheeler on Debt Collection Leadership | Ep. 218
Mar 27, 2025
Optimizing Debt Collection Through Analytics | NCA Insights | Ep. 217
Mar 20, 2025
Teaching Financial Responsibility | How Debt Collectors Can Drive Positive Change | Ep. 216
Mar 17, 2025
Cybersecurity & Risk Forum | Why Every Debt Collection Professional Must Attend | Ep. 215
Mar 13, 2025
Leadership Transition Secrets | Succession Planning for Debt Collection Firms | Ep. 214
Mar 12, 2025
From Collector to Leader | How to Elevate Your Career in Debt Collection | Ep. 213
Mar 06, 2025
How the NCBA Executive Experience 2025 Elevates Creditor's Rights Attorneys | Ep. 212
Feb 27, 2025
Revolutionizing Debt Collection | The Power of Self-Service Portals | Ep. 211
Feb 20, 2025
RMAI Membership Unlocked | How Debt Buyers Can Maximize Their Involvement | Ep. 210
Feb 13, 2025
Global BPO Services in Debt Collection | Trends, Benefits & Best Practices | Ep. 209
Feb 10, 2025
Inside the 2024 TransUnion Report | Key Debt Collection Insights & Predictions | Ep. 208
Feb 07, 2025
Legal Outsourcing for Debt Buyers | Insights from Velocity Investments | Ep. 207
Feb 06, 2025
Revolutionizing Debt Collection with Voice Generative AI | Kompato’s Justin Miller & Nguyen Nguyen | Ep. 206
Feb 03, 2025
Understanding Debt Buyer Insurance: RMAI Certification Insights with John Bedard | Ep 205
Jan 30, 2025
Debt Collection Strategies for a Digital-First Era with Brian Bowers of Financial Recovery Services | Ep 204
Jan 23, 2025
How eMatrix Training is Modernizing Debt Collection | 5 Strategies with Jodie Bedoya | Ep 203
Jan 16, 2025
Unlock Small Debt Buyer Strategies with Andrew Roskam from Acctcorp International, Inc | Ep 202
Jan 09, 2025
DebtLink | Chris Murphy aka Santa: Managing the Busy Season with AI & Outsourcing | Ep 201
Dec 26, 2024
The Bureaus, Inc. | Marian Sangalang on Selecting Debt Buyer Software | Ep 200
Dec 05, 2024
ARM Compliance Business Solutions | Debra Ciskey talks Debt Collection Diversification | Ep 199
Nov 21, 2024
The Bureaus, Inc. | Lorenzo Alcantar: Personality Assessments for Finding the Right Fit | Ep 198
Nov 14, 2024
Yrefy, LLC | Dan Parks on Student Loan Refinancing & Student Loan Options | Ep 197
Nov 07, 2024
ACA Intl. - Cybersecurity Collective | Sameer Maini, Jonathan Goldberger, Chanh Nguyen | Ep 196
Oct 31, 2024
Receivables Management Association Intl. (RMAI) | Mike Becker: New Executive Director | Ep 195
Oct 24, 2024
Barron & Newburger, P.C. | Mitchell Williamson: Settlement Negotiations | Ep 194
Oct 17, 2024
National Credit Adjusters | John Nokes on Applying AI in Receivables Management | Ep 193
Oct 10, 2024
ACA International | Tim Haag & Mindy Chumbley look ahead at ACA Visionaries & Fall Forum | Ep 192
Oct 03, 2024
ARM Compliance Business Solutions | Sara Woggerman talks AI from a Compliance Perspective | Ep 191
Sep 26, 2024
National Creditors Bar Association (NCBA) | Barbara Nilsen & Sarena Gaylor talk NCBA Connect 2024 | Ep 190
Sep 19, 2024
Midlands Credit Management | Jessica James on Maximizing Data Management | Ep 189
Sep 12, 2024
ACA International Members Discuss Risk Mitigation Programs & Reducing Insurance Premiums | Ep 188
Sep 05, 2024
Landmark Strategy Group | Don DiGiacomo on Credit Union Debt Sales & Debt Sales Compliance | Ep 187
Aug 29, 2024
National Creditors Bar Association (NCBA) | Eleanor Tami on the Benefits of NCBA Membership | Ep 186
Aug 23, 2024
CredTech Consulting LLC | Susan Richards on the Art of Receivables Consultancy | Ep 185
Aug 16, 2024
TransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184
Aug 08, 2024
CollaborationRoom.ai | Jason Hiland talks about supporting a remote call center workforce | Ep 183
Aug 02, 2024
Latitude by Genesys, TEC Services Group | Rob Fite on Successful Technology Implementations | Ep 181
Jul 18, 2024
ZiZo Technologies, Inc. | Jimmy Chebat: Gamification and Employee Engagement in Collections | Ep 182
Jul 18, 2024
ACA International | Roger Weiss & David Williams chat about ACA Convention ‘24 | Ep 180
Jul 01, 2024
ReceivablesData.com | TransUnion 2024 Debt Collection Survey Begins | Ep 179 *Special Release*
Jun 26, 2024
TransUnion | Jeff Ragsdale talks about data analysis and its value in collections strategy | Ep 178
Jun 20, 2024
Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177
Jun 17, 2024
Stillman Law Office / National Creditors Bar Association | Michael Stillman: NCBA Hill Days | Ep 176
Jun 11, 2024
Concepts2Code | Mark Reinhard talks software solutions for better consumer experiences | Ep 175
Jun 07, 2024
P&B Capital Group | Ryan Kazmark Shares His Experience With the ROI of RMAI Certification | Ep 174
Jun 03, 2024
Troutman Pepper | Kim Phan Shares Expertise on ADA Website Compliance & Regulatory Interest | Ep 173
May 23, 2024
DebtConnection | Holly Naiman - Collection & Recovery Solutions, Debt Connection Symposium | Ep 172
Apr 26, 2024
Epicenter | Altaf Sayed chats about ARM BPO in Mumbai, India | Ep 171
Apr 22, 2024
DebtLink | Chris Murphy on Building a Marketplace of Receivables Services | Ep 170
Apr 16, 2024
Pollack & Rosen, P.A. | Michael A. Gold Shares His Experience in Class Action Defense | Ep 169
Apr 05, 2024
WebRecon LLC | Jack Gordon Discusses Entrepreneurship and Selling Your Business | Ep 168
Mar 29, 2024
Collection and Recovery Solutions | Mark Naiman shares what’s new at CRS 2024 | Ep 167
Mar 22, 2024
Capital Management Services, LP | Larry Costa on 1st & 3rd Party Collections Differences | Ep 166
Mar 15, 2024
Ward PLLC / Actuate Law | James Ward on Data Management for Organizations | Ep 165
Mar 11, 2024
Receivables Roundtable Ep. 164 - Jon Daane - TEC Services Group: Bridging Systems with Solutions-Driven Sales
Mar 04, 2024
Receivables Roundtable Ep. 163 - Neil Mastellone - Velo Law: Debt buyer and law firm perspectives
Feb 23, 2024
Receivables Roundtable Ep. 162 - Aristotle Sangalang, The Bureaus, Inc: Perspective on analytics
Feb 16, 2024
Receivables Roundtable Ep. 161 - Brett Soldevila - Security Credit Services: Becoming President of RMAI
Feb 12, 2024
Receivables Roundtable Ep. 160 - John Tonetti: The Evolution of the CFPB from a Former Insider
Feb 02, 2024
Receivables Roundtable Ep. 159 - Mellisa Massey - National Credit Adjusters: RMAI Value & Leadership
Feb 01, 2024
Receivables Roundtable Ep. 158 - Ed Forbes with Stirling Capital LLC: New breed of specialty finance
Jan 30, 2024
Receivables Roundtable Ep. 157 - Todd Lansky - Resurgence Legal Group, PC: Law Firms & Debt Buying
Jan 25, 2024
Receivables Roundtable Ep. 156 - Rob Fite - TEC Services Group: Data Solutions & System Conversions
Jan 23, 2024
Receivables Roundtable Ep. 155 - Stephan Venter - Nutun: South Africa, a receivables BPO destination
Jan 12, 2024
Receivables Roundtable Ep. 154 - Manny Plasencia & Mark Naiman: TU Collection Industry 2023 report
Jan 04, 2024
Receivables Roundtable Ep. 153 - Katalina Dawson with Branding Arc discusses new Career Path podcast
Jan 04, 2024
Receivables Roundtable Ep. 152 - Nabil Foster - Barron & Newburger: Intersection of AI & Regulation
Dec 22, 2023
Receivables Roundtable Ep. 151 - Pete Klipa - Harvest Strategy Group: The art of vendor management
Dec 15, 2023
Receivables Roundtable Ep. 150 - Lynn Reynolds with CBE Companies: Building effective teams in 2024
Dec 07, 2023
Receivables Roundtable Ep. 149 - Barbara Nilsen & Liz Terry: What’s new at NCBA in 2024?
Dec 04, 2023
Receivables Roundtable Ep. 148 - Chris Jenkins with NLEX: Supply & demand of debt buying marketplace
Nov 17, 2023
Receivables Roundtable 147 - David Williams - Williams & Fudge, Inc.: Collection Agency M&A in 2024
Nov 15, 2023
Receivables Roundtable Ep. 146 - Marian Sangalang - The Bureaus, Inc.: Preparing for higher volumes
Nov 02, 2023
Receivables Roundtable Ep. 145 - Hal Trapp with Receivable Solutions (RSi)
Oct 27, 2023
Receivables Roundtable Ep. 144 - Tracy Bengtson - CURO Financial Technologies Corp: Creditors’ view
Oct 25, 2023
Receivables Roundtable Ep. 143 - Scott Renner - Velo Law: Intersection of tech and collection law
Oct 13, 2023
Receivables Roundtable Ep. 142 - Erin Kerr - Collections & Recovery: First-party collections update
Oct 06, 2023
Receivables Roundtable Ep. 141 - Danny Mezzancello with Greenwise Financial Solutions
Sep 29, 2023
Receivables Roundtable Ep. 140 - Oussama Hamouti - January: Digital communications & user experience
Sep 22, 2023
Receivables Roundtable Ep. 139 - Clint Daoud with Unifin Inc. discusses “Neo Collection Agencies”
Sep 14, 2023
Receivables Roundtable Ep. 138 - Jeffrey Shaffer w/Unifund CCR: Predictive Analytics, Generative AI
Sep 11, 2023
Receivables Roundtable Ep. 137 - Andrew Roemhild with Alias Travel Group discusses leadership styles
Aug 24, 2023
Receivables Roundtable Ep. 136 - Lauren McIlroy - SAM, Inc.: State of the debt buying marketplace
Aug 18, 2023
Receivables Roundtable Ep. 135 - Mark Reinhard with Concepts2Code discusses online consumer portals
Aug 14, 2023
Receivables Roundtable Ep. 135 - Laura Jensen with Absolute Resolutions Corp: Developing leaders
Jul 28, 2023
Receivables Roundtable Ep. 134 - Pete Klipa with Harvest Strategy Group discusses dormant judgments
Jul 21, 2023
Receivables Roundtable Ep. 132 - Missy Meggison with InsideARM discusses industry news and CRC
Jul 18, 2023
Receivables Roundtable Ep. 131 - Robert Fite - TEC Services Group: Upgrading Collections Ecosystems
Jul 11, 2023
Receivables Roundtable Ep. 130 - David Reid with RMAI: Evolution of certification, advocacy programs
Jul 03, 2023
Receivables Roundtable Ep. 129 - Xerxes Martin with Martin Lyons Watts Morgan PLLC: FCRA Disputes
Jun 26, 2023
Receivables Roundtable Ep. 128 - Janneen Jackson - Phillips & Cohen Assoc.: Debt settlement myths
Jun 15, 2023
Receivables Roundtable Ep. 127 - Daniel Green - EverChain: Redefining broker-creditor relationships
Jun 15, 2023
Receivables Roundtable Ep. 126 - Cris Bjelajac - Latitude by Genesys: Coming Wave of Delinquent Debt
Jun 05, 2023
Receivables Roundtable Ep. 125 - Tom Clement - FAST/CenterPoint: Building a client-centric business
May 30, 2023
Receivables Roundtable Ep. 124 - Melissa Nash with CheckMark Collections: Collections franchising
May 22, 2023
Receivables Roundtable Ep. 123 - Adam Wood with Certified By: Global RegTech certification standards
May 17, 2023
Receivables Roundtable Ep. 122 - Jim Beck with Quanta Credit Services: Digital collection strategy
May 09, 2023
Receivables Roundtable Ep. 121 - Mike Walsh with EverChain: Educating creditors about debt sales
May 08, 2023
Receivables Roundtable Ep. 120 - Rebecca Taylor with Equabli discusses ARM platform & servicing hub
Apr 24, 2023
Receivables Roundtable Ep. 119 - Ryan Kazmark with P&B Capital Group discuss agency strategies
Apr 20, 2023
Receivables Roundtable Ep. 118 - Liz Terry & Steve Markoff with NCBA discuss NCBA Connect Conference
Apr 06, 2023
Receivables Roundtable Ep. 117 - Rick Winters with National Credit Adjusters: Digital Communications
Mar 31, 2023
Receivables Roundtable Ep. 116 - Jonathan Siegel w/Slovin & Associates: Soft Selling in Receivables
Mar 27, 2023
Receivables Roundtable Ep. 115 - Erin Stewart - SuccessKPI: Digital Transformations vs. Deployments
Mar 16, 2023
Receivables Roundtable Ep. 114 - Kirsten Hawkins - SCJ Commercial Financial Services: Debt Sales
Mar 13, 2023
Receivables Roundtable Ep. 113 - Scott Purcell with ACA International discusses ACA Ignite 2023
Mar 06, 2023
Receivables Roundtable 🌟Special Release🌟 - Mark Naiman with ITP MDR discusses CRS Conference 2023
Mar 01, 2023
Receivables Roundtable Ep. 112 - Rozanne Andersen with Finvi
Feb 27, 2023
Receivables Roundtable Ep. 111 - Steve Ruderman - ELSOS/Credit and Collection News: CCN Conference
Feb 16, 2023
Receivables Roundtable Ep. 110 - Kyle Cohen with The Law Offices of Steven Cohen: 2nd Gen Business
Feb 10, 2023
Receivables Roundtable Ep. 109 - Sameer Maini with Collaborationroom.AI
Feb 02, 2023
Receivables Roundtable Ep. 108 - Cris Bjelajac and Jon Daane: Latitude/TEC Partnership Announcement
Jan 26, 2023
RI Roundtable Ep. 107 - Janneen Jackson with Phillips & Cohen Associates: What is Debt Settlement?
Jan 20, 2023
Receivables Roundtable Ep. 106 - Jeff DiMatteo- American Profit Recovery: Your Agency’s Story
Jan 12, 2023
Receivables Roundtable Ep. 105 - Chris Helten with Remitter discusses Email & Text Deliverability
Jan 05, 2023
Receivables Roundtable Ep. 104 - Randy Slovin with Slovin & Associates: Community Involvement
Dec 22, 2022
Receivables Roundtable Ep. 103 - Mary Jo Terry with Yrefy: Current State of Student Loans
Dec 15, 2022
Receivables Roundtable Ep. 102 - Cortney Osborne with DRN: Client Success in Unsecured Auto
Dec 05, 2022
Receivables Roundtable Ep. 101 - Bryan Schneider - Manatt, Phelps & Phillips, LLP: Regulator Insight
Dec 02, 2022
Receivables Roundtable Ep. 100 - Mark Naiman of CRS & DCS: Who is Adam Parks?
Nov 29, 2022
Receivables Roundtable with Adam Parks - Guest Joe Adams - Hampton Pryor Group: Opportunities in East Africa
Oct 25, 2022