《客戶成功茶水間》給 CS、AM 與 B2B 團隊的續約留存實戰節目 每週陪你拆解客戶導入、使用率、續約、留存與擴約的真實難題，讓客戶成功不只是服務態度，而是一套能支援營收成長的經營方法。 我們相信，當客戶成功，公司才能長久；而在數位轉型與 AI 浪潮加速的時代，客戶成功已不只是服務，而是一門關乎 策略、組織與信任 的現代經營學。 我們是 Doris ＆ Annie ，分享從 BD、PM、營運、到客戶成功領域一路走來的實戰經驗，深入探討企業在成長過程中，經常遇到卻沒人說清楚的關鍵問題。 Podcast《客戶成功茶水間》都希望陪你一起，在混亂與現實中，找到 真正可落地的洞察與策略。 歡迎你坐下來，和我們一起喝杯茶，聊聊「客戶成功」背後，那些不一定好聽卻很重要的實戰經驗談。 ■ 公益諮詢：https://app.simplymeet.me/goldenstar/cs ■ 與我們聯繫：hi@goldenstar.pro 或傳訊給我們：https://lin.ee/jpsRKqD ■ 電子報訂閱：https://goldenstar.pro/1275-2/ “The Customer Success Break Room”: A Practical Series on Renewal and Retention for Csutomer Success, Account Manager, and B2B Teams Hosted by Doris and Annie, the show explores what happens after the deal is signed: where customer retention, organizational growth, and real-world challenges begin. Through honest conversations, practical frameworks, and real experiences from SaaS and B2B teams across Asia, we discuss topics such as: · How customer success evolves as companies scale · Why CS teams often stall halfway through growth · Retention, renewal, and efficiency before organizations are fully mature · Leadership, culture, and AI in modern customer-facing teams This podcast is for founders, managers, and operators who are responsible for customer outcomes. Whether you work in customer success, account management, operations, product, or leadership. Customer success isn’t just a function. It reflects how a company thinks, builds trust, and grows sustainably. Pull up a chair, grab a cup of tea, and join us for conversations where growth meets reality. -- Hosting provided by SoundOn