Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
By Zendesk: Customer Service Software & Sales CRM
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Category: Management
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Episodes: 32
Description
Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
| Episode | Date |
|---|---|
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Mastering the art of discovery commerce with TikTok Shop
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May 16, 2025 |
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Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin
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Sep 03, 2024 |
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Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts
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Aug 07, 2024 |
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Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
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Jun 20, 2024 |
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Early insights from our AI implementation journey with Zendesk's Steven Warfield
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Jun 05, 2024 |
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Building AI-powered experiences for humans with Upwork’s Brent Pliskow
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May 22, 2024 |
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Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
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May 08, 2024 |
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Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
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Apr 25, 2024 |
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AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
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Apr 10, 2024 |
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Humanizing support at scale with Talkspace’s Donna Haddigan
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Mar 27, 2024 |
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Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
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Mar 13, 2024 |
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Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
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Feb 29, 2024 |
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Burning AI questions answered with Zendesk’s Peter Neels
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Feb 14, 2024 |
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Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
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Jan 31, 2024 |
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Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
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Jan 18, 2024 |
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Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
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Dec 20, 2023 |
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Mastering the art of customer success management with LinkedIn's Erika Tabacniks
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Nov 29, 2023 |
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How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
|
Nov 15, 2023 |
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Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
|
Nov 02, 2023 |
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Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
|
Oct 19, 2023 |
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Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
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Oct 02, 2023 |
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Improving operations through customer-centricity with Wine.com’s Addie Wallace
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Sep 20, 2023 |
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How companies can support the well-being of their support team with Tade Anzalone at Calm
|
Sep 06, 2023 |
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Democratizing creativity through AI with The New Yorker's Matthew Hutson
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Aug 23, 2023 |
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Why self-service and the employee experience drive cost savings with Virgin Pulse’s Michael Pace
|
Aug 09, 2023 |
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How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
|
Jul 26, 2023 |
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Keeping the human touch in an AI-driven future
|
Jul 12, 2023 |
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How AI will help businesses understand customers better with Zendesk’s Cristina Fonseca
|
Jun 28, 2023 |
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The customer-first strategy: why it's crucial to your business
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Jun 14, 2023 |
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The role of AI in self-service and knowledge management — Kajabi's Jared Loman and Zendesk's Maddie Hoffman
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May 31, 2023 |
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How AI can enhance the customer experience and control costs — Kajabi’s Jared Loman and Zendesk’s Caitlin Keohane
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May 17, 2023 |
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Conversations with Zendesk: The Podcast
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May 03, 2023 |