Customer Experience Patterns Podcast
By Sam Stern
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Image by Sam Stern
Category: Marketing
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Episodes: 44
Description
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
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| Episode | Date |
|---|---|
|
How CX Teams Can Help Their Customers Step Off The Hedonic Treadmill
|
May 16, 2024 |
|
CX Scores vs. The Hedonic Treadmill With Megan Burns
|
May 09, 2024 |
|
The Power Of Memory In CX: Memory Is A Time Machine
|
May 02, 2024 |
|
Will Generative AI Bury Or Revive Customer Experience?
|
Apr 24, 2024 |
|
CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements
|
Apr 18, 2024 |
|
Defining Customer Experience With Tom Quish
|
Apr 11, 2024 |
|
Crafting Your CX Strategy - Step By Step
|
Apr 04, 2024 |
|
It's Easier Than Ever To Create A Great Customer Experience
|
Mar 21, 2024 |
|
Great Moments Make Great Experiences - Letting go of CX Perfection
|
Feb 29, 2024 |
|
Set Accurate Expectations & Help Your Customers Make Accurate Predictions
|
Jan 19, 2024 |
|
Prediction: Not Just For the Start Of The Year
|
Jan 11, 2024 |
|
Ep. 16 CX Needs A Process Renaissance With Rick Denton
|
Jan 04, 2024 |
|
Happy New Year & Maintaining Focus On Getting CX Unstuck In 2024
|
Dec 31, 2023 |
|
Ep. 15 Remote Journey Mapping: Best Practices For The New Normal
|
Dec 14, 2023 |
|
No Peaks Without Valleys
|
Dec 07, 2023 |
|
Ep. 14 Hospitality Best Practices: Mentor It, Model It, Measure It
|
Nov 30, 2023 |
|
Happy Thanksgiving From CX Patterns
|
Nov 23, 2023 |
|
CX Teams Deserve Accountability Partners Too - Mini Episode
|
Nov 16, 2023 |
|
Ep. 13 Accountability & Customer Experience with Mark Levy
|
Nov 09, 2023 |
|
Your Customers Deserve A Clean Slate
|
Nov 02, 2023 |
|
Ep. 12 Creating An Informed CX Strategy With Mark Levy
|
Oct 26, 2023 |
|
Stated Preferences or Revealed Preferences? Which Should You Honor To Create The Best CX?
|
Oct 19, 2023 |
|
Ep. 11 Delivering And Meauring Humanity In CX
|
Oct 12, 2023 |
|
Happy CX Day From The CX Patterns Podcast
|
Oct 03, 2023 |
|
Ep. 10 The right way to measure the customer experience
|
Sep 28, 2023 |
|
Partnering To Deliver Great Customer Experiences - Loose Thread & Missing Thread
|
Sep 21, 2023 |
|
Ep. 9 Great Partner Experience Enables Great Customer Experience
|
Sep 14, 2023 |
|
Journey Maps Chart Paths To CX Improvement - Loose Threads / Missing Threads
|
Sep 07, 2023 |
|
Ep. 8 Customer Research For Journey Mapping With Kelly Price
|
Aug 31, 2023 |
|
Design Peak / End Experiences - Loose Thread / Misisng Thread
|
Aug 24, 2023 |
|
Ep. 7 How To Design Experiences For the Peak / End Rule with Kelly Price
|
Aug 17, 2023 |
|
Digital-First Customer Experiences: Loose Thread / Missing Thread
|
Aug 10, 2023 |
|
Ep. 6: The Digital-First Customer Experience With Joe Wheeler
|
Aug 03, 2023 |
|
Design Mindsets: Loose Thread, Missing Thread
|
Jul 27, 2023 |
|
Ep. 5 - Three Design Mindsets Tailor Made For The New World of Work
|
Jul 20, 2023 |
|
Employee Activation: Loose Thread, Missing Thread
|
Jul 13, 2023 |
|
Ep. 4 CX Transformation Needs Employee Activation
|
Jul 06, 2023 |
|
Agile for CX: Loose Thread, Missing Thread
|
Jun 30, 2023 |
|
Ep. 3: Agile For Customer Experience
|
Jun 22, 2023 |
|
Trust: Loose Threads & Missing Threads
|
Jun 16, 2023 |
|
Ep. 2 How To Build Trust Through Customer Experience
|
Jun 08, 2023 |
|
Build Anticipation For A Great CX: Loose Treads & Missing Threads Mini Episode
|
Jun 01, 2023 |
|
Ep 1: How To Build Anticipation For A Great Experience, Not An Exact Experience
|
May 24, 2023 |
|
Customer Experience Patterns Trailer
|
May 10, 2023 |