CX Leadership Talks
By Nienke Bloem CCXP
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Image by Nienke Bloem CCXP
Category: Management
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Episodes: 78
Description
This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
| Episode | Date |
|---|---|
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#78 The Maxima moment: How one meeting multiplied my visibility
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May 18, 2026 |
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#77 Leading from the middle: Sally Foley-Lewis on empowering CX Leaders to drive change
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May 04, 2026 |
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#76 How to turn every presentation into a CX Leadership Moment
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Apr 20, 2026 |
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#75 What it really takes to win four International CX Awards | CX leadership insights with Irene van Hoorn, CCXP
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Apr 06, 2026 |
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#74 The Secret to Leading in CX (and yes, it has everything to do with you)
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Mar 22, 2026 |
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#73 Where should YOU focus as a CX Leader? The CX leadership energy matrix
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Mar 09, 2026 |
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#72 Imposter syndrome in CX: The five hidden patterns to beat
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Feb 23, 2026 |
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#71 The CX Leader as message architect
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Feb 09, 2026 |
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#70 Making CX technology work: Insights from James O'Connor on strategy and leadership
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Jan 26, 2026 |
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#69 CX leadership in 2026. Are you ready for the next level?
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Jan 12, 2026 |
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#68 Envisioning your brilliant 2026: Your guided strategic CX planning session
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Dec 29, 2025 |
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#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025
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Dec 15, 2025 |
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#66 The future of relationships: Redesigning Customer Experience for lasting impact
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Dec 01, 2025 |
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#65 Are leaders really as Customer Centric as they think?
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Nov 17, 2025 |
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#64 Lead your leaders: From judging to joining in CX
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Nov 03, 2025 |
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#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted Lasso
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Oct 20, 2025 |
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#62 The FIVE safe zones every cx leader should break out of
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Oct 06, 2025 |
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#61 Thin Slicing: How small moments reveal BIG truths in CX and leadership
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Sep 22, 2025 |
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#60 Staying relevant in CX: Life Trends 2025 by Bart Verouden CCXP
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Sep 08, 2025 |
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#59 Why every CX Leader needs a CX Strategy on a page
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Aug 25, 2025 |
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#58 CX Micro-Missions: Scale is overrated. Start small. Start now.
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Jul 21, 2025 |
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#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen
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Jul 14, 2025 |
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#56 Becoming the Lovable Star: The warmth & competence advantage in CX Leadership
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Jun 30, 2025 |
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#55 Talking B2B CX with Adam Dorrell from CustomerGauge
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Jun 16, 2025 |
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#54 The CX Boomerang: How to make customers come back for more
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Jun 02, 2025 |
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#53 AI stole my book (and turned it into a podcast)
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May 19, 2025 |
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#52 Why every CX leader needs a mentor (Yes, even YOU!)
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May 05, 2025 |
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# 51 Seeing the whole: Rethinking CX through systems thinking with Sarah van der Wiel
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Apr 21, 2025 |
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#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader)
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Apr 07, 2025 |
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#49 Stop being the Best-Kept secret in your company - Make your CX Story stick
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Mar 24, 2025 |
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#48 Stop reinventing the wheel: Why you only need ONE CX Story
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Mar 17, 2025 |
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#47 How to get your organization to feel the urgency of CX
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Mar 10, 2025 |
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#46 Communicate CX concepts with impact, using the CLEAR method
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Mar 04, 2025 |
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#45 Levi9: Gamechangers in tech, driven by Customer Focus
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Feb 24, 2025 |
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#44 The Dunning–Kruger effect: The blind spot holding your CX strategy back
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Feb 10, 2025 |
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#43 The CX playbook for governments: Lessons from Robert Vels
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Jan 27, 2025 |
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#42 AI for CX Leaders: Practical strategies you can’t ignore.
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Jan 13, 2025 |
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# 41 Set yourself up for success as a CX leader - A guided practice to envision a brilliant 2025
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Dec 30, 2024 |
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#40 Reflections for the CX Leader – A Self-Audit of 2024
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Dec 16, 2024 |
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#39 Understanding budget dynamics for CX leaders
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Dec 02, 2024 |
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#38 Personalized Customer Experience: The power of handwritten notes in a digital world
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Nov 18, 2024 |
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#37 Why a call to action drives true change beyond words in CX
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Nov 04, 2024 |
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#36 Crafting impactful CX Stories: Four types of personal narratives
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Oct 28, 2024 |
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#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrative
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Oct 21, 2024 |
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#34 Discover why becoming the CRO is essential for your CX story's success
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Oct 14, 2024 |
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#33 The do’s and don’ts of Journey Orchestration with Cemantica’s CEO Eytan Hattem
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Oct 07, 2024 |
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#32 Nine powerful and practical ideas to celebrate and engage the organization on Global CX Day
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Sep 23, 2024 |
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#31 From Gratitude to Trust: Nurturing genuine connections and delight in Customer Experience with Avi Liran
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Sep 09, 2024 |
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#30 World-Class CX Transformation: Navigate these 6 key elements for success with Roxie Strohmenger
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Aug 26, 2024 |
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#29 All about the newest book for Advanced CX Leaders ‘Expierence Rules’ with Diane Magers
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Aug 19, 2024 |
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#28 Elevating Customer Experiences: how IT-business alignment transforms customer interactions
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Aug 05, 2024 |
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#27 Stop engaging employees, start making work more human
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Jul 22, 2024 |
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#26 How to build your CX leadership knowledge and grow in authority, with Olga Potaptseva
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Jul 10, 2024 |
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#25 Four ways to organize CX in the most effective ways, with Jim Tincher
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Jun 24, 2024 |
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#24 6 Customer Feedback Strategies to engage every level of your organization with Medallia’s Judy Bloch
|
Jun 10, 2024 |
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#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem
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May 29, 2024 |
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#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs Asselbergs
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May 13, 2024 |
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#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic
|
May 06, 2024 |
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#20 Three ways to put System 2 Thinking into practical use for CX Leadership
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Apr 29, 2024 |
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#19 Nine tips for driving impact through Closing the Loop
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Apr 22, 2024 |
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#18 Pioneering CX in pensions: Martijn van den Berg's blueprint for success
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Apr 15, 2024 |
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#17 Crafting CX careers: Trends, traits, and triumphs with Jo van Riemsdijk, CX Recruitment Specialist
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Apr 08, 2024 |
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#16 Navigating the CX landscape: Strategies for successful leaders with CXPA’s CEO Greg Melia, CAE
|
Apr 01, 2024 |
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#15 Powering CX with AI: Robbert Dijkstra's insights on leading the change
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Mar 25, 2024 |
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#14 Entrepreneurial CX Leadership: A Conversation with Jeannie Walters
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Mar 18, 2024 |
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#13 Avoid these 5 mistakes in your CX Storytelling journey
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Mar 11, 2024 |
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#12 The CX Visionary: Bill Staikos on Redefining Experience Management
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Feb 26, 2024 |
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#11 The Data-Driven CX Revolution: all Insights for you as a CX leader from Barry Wildhagen
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Feb 19, 2024 |
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#10 Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership Choices
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Jan 30, 2024 |
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#9 CX Culture Reimagined - Learnings from ’Diamond in the Rough’
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Jan 09, 2024 |
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#8 Elevating Business Impact: The Magic of CX Leadership and Design-Centric Approaches
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Nov 12, 2023 |
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#7 The huge opportunities of Leadership Events for you as a CX professional
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Oct 29, 2023 |
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#6 Ian Golding: The Role of CX Leadership in Today’s World
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Jul 10, 2023 |
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#5 How to make moments EPIC in CX: the best insights from the book ”The Power of Moments”
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Jun 26, 2023 |
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#4 Edwin Koot, Allianz Benelux : Leadership Lessons: Stepping out of Your Comfort Zone for CX Success
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Jun 04, 2023 |
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#3 Seven strategies to boost your CX Leadership Authority and lead with success
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May 24, 2023 |
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#2 Why your customer experience program will fail - fab insights with Aleksandra Pilniak and Friederike Niehoff
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May 16, 2023 |
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#1 The three A’s of CX Leadership - The introduction of the Podcast CX Leadership Talks
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May 16, 2023 |