The Digital Customer Success Podcast
By Alex Turkovic
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Episodes: 52
Description
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
| Episode | Date |
|---|---|
|
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
|
May 07, 2024 |
|
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
|
Apr 30, 2024 |
|
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
|
Apr 23, 2024 |
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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
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Apr 16, 2024 |
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Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
|
Apr 09, 2024 |
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Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046
|
Apr 02, 2024 |
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Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045
|
Mar 26, 2024 |
|
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
|
Mar 19, 2024 |
|
The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043
|
Mar 12, 2024 |
|
Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
|
Mar 05, 2024 |
|
Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
|
Feb 27, 2024 |
|
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
|
Feb 22, 2024 |
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Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039
|
Feb 20, 2024 |
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Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038
|
Feb 13, 2024 |
|
Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37
|
Feb 06, 2024 |
|
Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36
|
Feb 01, 2024 |
|
Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035
|
Jan 30, 2024 |
|
Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034
|
Jan 23, 2024 |
|
Elevating CS Within Your Organization with Anita Toth | Episode 033
|
Jan 16, 2024 |
|
Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032
|
Jan 09, 2024 |
|
How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031
|
Jan 02, 2024 |
|
Building Community in Digital Customer Success with Marie Lunney | Episode 030
|
Dec 12, 2023 |
|
Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029
|
Dec 05, 2023 |
|
Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
|
Nov 28, 2023 |
|
Scaling Customer Success the Totango Way with Chris Dishman | Episode 027
|
Nov 21, 2023 |
|
Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026
|
Nov 14, 2023 |
|
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025
|
Nov 07, 2023 |
|
Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024
|
Oct 31, 2023 |
|
One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023
|
Oct 26, 2023 |
|
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
|
Oct 24, 2023 |
|
Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021
|
Oct 19, 2023 |
|
How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020
|
Oct 17, 2023 |
|
Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
|
Oct 10, 2023 |
|
Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018
|
Oct 03, 2023 |
|
Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017
|
Sep 26, 2023 |
|
Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016
|
Sep 19, 2023 |
|
Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
|
Sep 12, 2023 |
|
Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014
|
Sep 05, 2023 |
|
Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
|
Aug 29, 2023 |
|
Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012
|
Aug 22, 2023 |
|
Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011
|
Aug 15, 2023 |
|
Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010
|
Aug 08, 2023 |
|
SPECIAL EPISODE - BS & CS Crew: Kristi Faltorusso, Jon Johnson, Josh Schachter & Mickey Powell | Episode 009
|
Aug 04, 2023 |
|
Operating Digitally in an On-Prem Environment with Stacie Chaney of | Episode 008
|
Aug 01, 2023 |
|
Creating Culture Around Effective Customer Success w/ Ralphie English of Deepgram & Radical CS | Episode 007
|
Jul 25, 2023 |
|
Jan Young of JanYoungCX and The Success League | Episode 006
|
Jul 18, 2023 |
|
Jeff Breunsbach from Gain Grow Retain and Higher Logic | Episode 005
|
Jul 11, 2023 |
|
Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004
|
Jul 04, 2023 |
|
The Admin's Perspective with Bhavani Prasad | Episode 003
|
Jun 27, 2023 |
|
Digital CS Best Practices with Chad Horenfeldt | Episode 002
|
Jun 20, 2023 |
|
Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001
|
Jun 13, 2023 |
|
Welcome to the Digital Customer Success Podcast!
|
May 28, 2023 |