The Business of Customer Love
By Mention Me
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Category: Marketing
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Episodes: 52
Description
In today's hyper competitive market, building a base of loyal fans has never been more important- or more challenging.
The Business of Customer Love podcast will help you to break free from costly one off, transactional relationships and start becoming a brand your customers come back to again and again.
Hear from leading experts in the field of customer love on how to create more meaninful relationships with your customers so you can build your business in a more sustainable, profitable way by turning your biggest fans into an unstoppable growth driver.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
| Episode | Date |
|---|---|
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Why Hastings Direct puts a premium on customer insights to help drive business growth with Sam Phillips-Lord
|
May 01, 2024 |
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Why HSBC is banking on customer advocacy to drive long term, sustainable growth with Paul Richardson
|
Apr 24, 2024 |
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The Business of Customer Love 50th Episode Special Edition
|
Apr 18, 2024 |
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How ProCook's partnership with Mention Me has turned customer advocacy into a profitable growth channel with Angela Porter
|
Apr 10, 2024 |
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How to transform your customer experience by nailing your employee experience with Jeff Dewing
|
Mar 27, 2024 |
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Why Customer Advocacy needs to be a top priority when it comes to growing your business with Mark Slatin
|
Mar 20, 2024 |
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How Endy Mattresses Customer Love Programme is driving dream results for the business with Erin Gray
|
Mar 13, 2024 |
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The customer loyalty approaches holding your business back.. and how you can overcome them with Nate Brown
|
Mar 06, 2024 |
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How Sleep Number uses advocacy data to identify and nurture their most valuable customers and drive profitable growth with Lisa Erickson
|
Feb 28, 2024 |
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Taking your first steps to implementing a Customer Advocacy strategy in your business with Camille Roegiers de Silva
|
Feb 21, 2024 |
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How the power of handwritten notes can transform your customer relationships with David Wachs
|
Feb 15, 2024 |
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How Boubyan Bank is using advocacy to build better products and keep their customers loyal with Shorouk Ali
|
Feb 07, 2024 |
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The secret psychology behind great customer experience you need to know about with Nathalie Nahai
|
Jan 31, 2024 |
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Why Zing Cover's key policy is providing a premium customer experience with Rob Korzinek
|
Jan 24, 2024 |
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How New Balance and PVH are utilising their customer service teams to create more superfans with Ingrid van Ruiswijk
|
Jan 17, 2024 |
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Serving up great CX: What other industries can learn from the hospitality sector with Charles Ryan Minton
|
Jan 10, 2024 |
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Take a Punk rock approach to your CX and create more superfans with Adrian Swinscoe
|
Jan 03, 2024 |
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How leading with Customer Inspired Growth can transform your business economics with Lynn Hunsaker
|
Dec 13, 2023 |
|
The need for speed: Why responsiveness could be your quickest way to customer love with Jay Baer
|
Dec 06, 2023 |
|
Delivering exceptional customer experience at leading UK brands with Nick Macfarlane
|
Nov 29, 2023 |
|
Uncovering Disney World's magical principals to Customer Love with Dennis Snow
|
Nov 22, 2023 |
|
The Business of Customer Love Year in Review Special 2023 with Brittany Hodak, Nate Henderson, Carol Meyers and Andy Cockburn
|
Nov 15, 2023 |
|
How to harness the power of Network Marketing to drive sustainable revenue with Josh Garellek
|
Nov 08, 2023 |
|
Gifting at the GRAMMYs®: Your guide to delighting customers from the king of celebrity placement with Lash Fary
|
Nov 08, 2023 |
|
Become an Experience Maker and turn customer love into your most profitable growth driver with Dan Gingiss
|
Nov 01, 2023 |
|
Building a long term customer growth engine in your business with Mitch Reno
|
Oct 26, 2023 |
|
How sports retailer Wiggle is championing customer love to create a base of loyal superfans with Ed Deason
|
Oct 25, 2023 |
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How marketing should claim a seat at the top table through customer love with Adam Rostom
|
Oct 18, 2023 |
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Driving better business outcomes with a superior experience-based strategy with Shelly Chandler
|
Oct 11, 2023 |
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Connect your culture, brand and experience to keep your customers coming back with Ben Afia
|
Oct 11, 2023 |
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Why more venture capital groups are investing in customer love companies with Carol Meyers
|
Oct 04, 2023 |
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How Bloom & Wild have blossomed by delivering exceptional customer experiences with Isobel Mills
|
Sep 21, 2023 |
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Understanding the key motivators behind what turns customers into loyal advocates with Jim Tincher
|
Sep 21, 2023 |
|
Understanding the psychology behind brand love and customer advocacy with Dr Aaron Ahuvia
|
Sep 13, 2023 |
|
Inclusive CX: How to win and retain more customers by accommodating for all with Stacy Sherman
|
Sep 06, 2023 |
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How Inkpact are re-writing their clients CX strategy, one personal note at a time with Charlotte Pearce
|
Sep 06, 2023 |
|
A Founders Story: The secrets to building and growing a thriving customer-centric business with Dr Marcus Köhnlein
|
Aug 30, 2023 |
|
How to harness AI to make your Customer Experience rock with James Dodkins
|
Aug 23, 2023 |
|
This time, it’s personal! Mastering the 3 levels of personalization to attract and retain more customers with Saari Gardner
|
Aug 23, 2023 |
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Harnessing the power of customer advocacy in the luxury and retail space with Suriya Liensavanh
|
Aug 16, 2023 |
|
How BILT constructed its business around making their customers' lives better with Nate Henderson
|
Aug 09, 2023 |
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Designing a world class customer-centric culture that wins more loyal advocates with Annette Franz
|
Aug 02, 2023 |
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Dispelling the 3 myths of customer experience holding your business back with John Sills
|
Jul 27, 2023 |
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The amazing story of how Pink Zebra are revolutionising the removal industry through customer love with Ron Holt
|
Jul 19, 2023 |
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The Experience Economy: 5 steps to building a base of loyal superfans with Brittany Hodak
|
Jul 13, 2023 |
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How to make great customer experience part of the fabric of your organisation with Gem Passant
|
Jul 06, 2023 |
|
Driven to delight: How to build more meaningful, profitable customer relationships with Joseph Michelli
|
Jun 29, 2023 |
|
Transforming your customer economics by thinking advocacy first with Andy Cockburn and Tim Boughton
|
Jun 22, 2023 |
|
Closing the loyalty gap in your business with Shep Hyken
|
Jun 15, 2023 |
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The science behind building a base of superfans with Dr Paul Zak
|
Jun 08, 2023 |
|
From Impressed to Obsessed: How to create exceptional experiences that keep your customers coming back with Jon Picoult
|
Jun 07, 2023 |
|
Money can’t buy you love! How to earn your way to unstoppable growth with Fred Reichheld
|
Jun 06, 2023 |