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Interviews, stories and lessons learned from experienced crisis leaders.
Being an effective leader in a corporate or public crisis situation requires knowledge, tenacity, and influencing skills. Unfortunately, most of us don't get much training or real experience dealing with crisis situations. On this podcast, we will talk with people who have lived through major crisis events and we will tap their experience and stories from the front lines of crisis management.
Your host, Tom Mueller, is a veteran crisis manager and trainer with more than 30 years in the corporate communications and crisis fields. Tom currently works as an executive coach and crisis trainer with WPNT Communications, and as a contract public information officer and trainer through his personal company, Tom Mueller Communications LLC.
Your co-host, Marc Mullen, has over 20 years of experience as a communication strategist. He provides subject matter expertise in a number of communication specializations, including crisis communication plan development, response and recovery communications, emergency notifications and communications, organizational reviews, and after-action reports. He blogs at Blog | Marc Mullen
Our goal is to help you grow your knowledge and awareness so you can be better prepared to lead should a major crisis threaten your organization.
Music credit: Special thanks to Nick Longoria from Austin, Texas for creating the theme music for the podcast.
Episode | Date |
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EP 35 Leading in a crisis - lessons and advice from a first time PIO and Deputy (Part 2)
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May 19, 2024 |
EP 34 Inside Occidental Petroleum's Gulf of Mexico Oil Spill Drill with Will Fitzgerald and Celina Cardenas
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May 19, 2024 |
EP 33 John Breed on counseling CEOs and leading in a crisis
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May 12, 2024 |
EP 32 Mastering Crisis Leadership with Incident Commander Dan Smiley
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May 05, 2024 |
EP 31 Incorporating Artificial Intelligence into a crisis response, with Dan Smiley
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Apr 28, 2024 |
EP 30 Baltimore Bridge Collapse: Review of the Communications Response
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Apr 14, 2024 |
EP29 Silly season in America: protecting your brand during the presidential election
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Apr 07, 2024 |
EP 28 Risk Communication vs. crisis communication - say what? With Ann Hayward Walker
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Mar 31, 2024 |
EP 27 Forging Unshakeable Trust: The Role of Community Advisory Panels in Crisis Management with Marysue Knowles
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Mar 24, 2024 |
EP 26 Driving engagement (and adrenaline) using live social media simulations for crisis training, with Geoff Paddock
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Mar 10, 2024 |
EP 24 Crisis response for nonprofits - when trust is on the line, with Randy Sumner
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Mar 01, 2024 |
EP 25 Crisis response for nonprofits - Part 2 with Randy Sumner
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Mar 01, 2024 |
EP 23 Reviewing crisis communications around Alaska Airlines in-flight emergency Part 2
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Feb 04, 2024 |
EP 22 Case study: Alaska Airlines and Boeing response to the door plug incident
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Feb 04, 2024 |
EP 21 Ambassador Lewis Lucke Part 2: The Challenges of International Disaster Management
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Dec 10, 2023 |
EP 20 Behind the Scenes of International Disaster Response with US Ambassador Lewis Lucke
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Dec 10, 2023 |
EP18 Supply chain disruptions: leadership insights from XOM alum Jeff Zudock
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Nov 20, 2023 |
EP19 Supply chain disruption during Covid - a case study with XOM alum Jeff Zudock
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Nov 20, 2023 |
EP17 Leading a retail giant through the pandemic crisis, with Polly Flinn
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Oct 31, 2023 |
EP16 Business in crisis: when an acquisition goes awry, with Polly Flinn
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Oct 31, 2023 |
EP 14 What would you do if asked to lie to the media? Also, dealing with disingenuous politicians and feeding the media beast - with Adam Wine
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Oct 25, 2023 |
EP 13 When leadership fails - the consequences and workarounds; community meeting formats and guidance; winning over the local community - with Adam Wine
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Oct 25, 2023 |
EP 15 Teamwork between PIO and Liaison; the perils of releasing info to politicians; coaching writing skills in a JIC; dealing with an underperforming team member; characteristics of a good PIO - with Adam Wine
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Oct 24, 2023 |
EP12 The role of research and third party voices in recovering a brand in crisis; Part 2 of our conversation with Kathy Leech.
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Oct 12, 2023 |
EP11 Rebuilding a brand after a crisis: navigating the minefield with brand and marketing expert Kathy Leech.
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Oct 07, 2023 |
EP 10 Networking to maintain a deep personnel roster, with Lynne Miller
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Sep 10, 2023 |
EP 9 Crisis exercises - tips for success
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Sep 03, 2023 |
EP 8 Best practices in Liaison and PIO: A Conversation with Sam Sacco
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Aug 27, 2023 |
EP 7 Dealing with a simmering crisis and looking for the red flags with Daren Beaudo
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Aug 20, 2023 |
EP 6 Cooperation, valuing people, and keeping morale up - Part 2 with Ed Thompson
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Aug 13, 2023 |
EP 5 The Human Element in Crisis Leadership: An Interview with Ed Thompson, Part 1
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Aug 07, 2023 |
EP 2 The Tug and Pull of Crisis Leadership with Alaska's Jeff Johnson
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Jul 22, 2023 |
EP 3 Board of directors view - Crisis Management Insights with Anita Perry
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Jul 21, 2023 |
EP 4 Surviving Business Crises in Venezuela: A Conversation with Maria Eugenia Fuenmayor
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Jul 20, 2023 |
Episode 1: Introduction and an overview of what we'll bring you in the coming months.
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Jul 14, 2023 |