Conversations with Masters: How to Better Understand Your Customers
By Gold Research Inc™
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Episodes: 33
Description
We believe that peer-to-peer “experience shares” offer the best form of learning. Such learnings become even more powerful, and actionable, when those who are sharing their experiences are experts who have successfully overcome the same customer challenges that you may be facing today.
So, in this ongoing series we will present discussions with different CX, Research, and Insights Masters. Each interviewee has a track record in optimizing customer experiences, building loyalty, enhancing innovation, and growing sales exponentially.
By learning from these Masters, you will gain insights and develop strategies on how to better understand your customers and take their experiences to the next level.
| Episode | Date |
|---|---|
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Hear Chris Ogilvie, Head of Research and Insights, Netspend
|
Sep 14, 2023 |
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Hear Reva Sheehan, Sr. Director, Customer Insights, mPulse Mobile
|
Sep 14, 2023 |
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Hear Manisha Sharma, Consumer Insights Lead
|
Sep 14, 2023 |
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Hear Monica Aguilo, Senior Director, Consumer Insights, Strategy, & Social Impact, MANSCAPED
|
Sep 14, 2023 |
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Hear Tisha Cole, Director, Customer Insights, Kenvue
|
Sep 14, 2023 |
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Hear William Doyle, Global VP, Customer Insights, SAP
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Jul 27, 2023 |
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Hear Gloria O-B Osardu, PhD, Global Head of Experience Research and Insights, Gusto
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Jul 27, 2023 |
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Hear Andrea Krohnberg, CCXP, Global Director, Customer Insights & Experience, Kelly Services
|
Jul 27, 2023 |
|
Hear James Melucci, Director of Shopper Insights, Beam Suntory
|
Jul 27, 2023 |
|
Hear David Schwartz, Managing Director Category Management, Consumer Research and Insights, Conair Corporation, Inc.
|
Jul 27, 2023 |
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Hear Stephanie Laguna, Executive Director, Market and Product Strategy, Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.
|
Jul 27, 2023 |
|
Hear Elena Garvey, Senior Director, CX Team, LinkedIn
|
Jul 27, 2023 |
|
Hear Earlene Biggs, Divisional Principal, Commercial Solutions, ICON plc
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Jul 27, 2023 |
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Hear Detra Whitmore, PMP, Vice President of Customer Experience, Diversity and Inclusion Officer, Trinity Metro
|
Jul 26, 2023 |
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Hear Marty Seiwert, Insights, Instacart
|
Jul 26, 2023 |
|
Hear Jelena McMillan, Associate Vice President Research, MiMedx
|
Jul 26, 2023 |
|
Hear Greg Tucker, Chief Journey Mapper, Gold Research Inc
|
Jul 26, 2023 |
|
Hear Marcos Adrián Pérez Sandoval, Director, Consumer Insights, 7-Eleven
|
Jul 26, 2023 |
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Hear Michael Nevski, Director Global Consumer Insights, Visa Inc.
|
Jul 26, 2023 |
|
Hear John Robert Whitaker, Former Fortune 500, Vice President of Consumer Insights and Analysis
|
Jul 26, 2023 |
|
Hear Cynthia Sodini, Head of Consumer Insights and Strategy, Reynolds Consumer Products
|
Jul 26, 2023 |
|
Hear Mac Smith, Head of Cross Portfolio Research, Search & Assistant, Google
|
Jul 26, 2023 |
|
Hear Bridget Nelson, Head of Brand Performance, MassMutual
|
Jul 26, 2023 |
|
Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets
|
Jul 25, 2023 |
|
Hear Nyika Allen, Director of Aviation, City of Albuquerque
|
Jul 25, 2023 |
|
Hear Vani Chokra, VP Customer Insights & Communications, Diversey
|
Jul 25, 2023 |
|
Hear Gordon Hester and Connor Hester, Direct Selling Experts, Co-Founders, Shapetech Solutions
|
Jul 25, 2023 |
|
Hear Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport (CVG)
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Jul 25, 2023 |
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Hear Andy Mecs, Vice President, Marketing & Innovation at StarKist
|
Jul 19, 2023 |
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Hear Amelia Strobel, Global Strategic Insights & Innovation Leader at Mars
|
Jul 19, 2023 |
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Hear Jessica Bolger, Head of Insights, VOC, Drinkworks
|
Jul 13, 2023 |
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Hear Erik Vogel, Global Vice President, CX, Hewlett Packard Enterprise
|
Jul 13, 2023 |
|
Hear Yogesh Chavda, Former Head of Insights and Pinterest
|
Jul 06, 2023 |