The KPI Podcast
By Abstrakt
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Category: Management
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Episodes: 28
Description
Hosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.
| Episode | Date |
|---|---|
|
Vendor Implementation Failures with Irina Hollatz
|
Jul 30, 2025 |
|
How To Get Buy-In with Jessica Lockhart
|
May 14, 2025 |
|
How to Not Weaponize Metrics with Ali Joseph
|
Apr 16, 2025 |
|
Agent Attrition with Jerry Ellis
|
Mar 26, 2025 |
|
Fatal Flaws in Tech Solutions with Scott Hamilton
|
Mar 12, 2025 |
|
Top 5 Compliance Requirements with Tonia Brown
|
Nov 13, 2024 |
|
Dream Outcomes with Adam Saad
|
Oct 23, 2024 |
|
Outbound Contact Rate with Daniel Foppen
|
Oct 09, 2024 |
|
Leadership Principles with Mike Cowguill
|
Sep 18, 2024 |
|
QA Scores with Hannah Steiman
|
Sep 04, 2024 |
|
Foundation of Company Culture with Peter Ryan
|
Aug 14, 2024 |
|
3 Parts of Agent Attrition with Berny Miller
|
Jul 31, 2024 |
|
AI First Resolution with Jon Ellsworth
|
Jul 17, 2024 |
|
Agent Performance with Jordan Fleming
|
Jun 26, 2024 |
|
Gig Economy with Nate Nammour
|
Jun 12, 2024 |
|
Agent Attrition with Oliver Catt
|
May 22, 2024 |
|
Customer Experience Score with Brian Jeppesen
|
Apr 17, 2024 |
|
Leadership & KPIs with Clayton Drotsky
|
Mar 27, 2024 |
|
Service Level & Occupancy with Dan Smitley
|
Mar 13, 2024 |
|
Balancing Safety & Operations with Aaron Slavin
|
Feb 28, 2024 |
|
Customer Retention & Churn with Eric Sims
|
Feb 07, 2024 |
|
There Is No "Good" KPI with Chris Crosby
|
Nov 08, 2023 |
|
Service-Level Agreements (SLAs) with Rob Bayer
|
Oct 25, 2023 |
|
Customer Lifetime Value with Sean Moss
|
Oct 11, 2023 |
|
First Call Resolution with Tom Moskal
|
Sep 28, 2023 |
|
Customer Satisfaction Score with John Hoyt
|
Sep 14, 2023 |
|
First Contact Resolution with Amas Tenumah
|
Aug 24, 2023 |
|
Net Promoter Score with John Walter
|
Aug 10, 2023 |