Customerland
By mike giambattista
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by mike giambattista
Category: Marketing
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 0
Reviews: 0
Episodes: 157
Description
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
| Episode | Date |
|---|---|
|
Customer AI, Not A Call Center
|
May 05, 2026 |
|
How Retail Media And Loyalty Connect In Store
|
Apr 28, 2026 |
|
From Workflow To Blueprint: How Pega Reimagines Processes
|
Mar 10, 2026 |
|
The New Rules Of Subscriber Loyalty
|
Mar 03, 2026 |
|
Designing Trustworthy AI For Real Customers
|
Feb 11, 2026 |
|
Building A Resilient Career While AI Rewrites The Rules
|
Feb 03, 2026 |
|
Your Average Shopper Doesn’t Exist
|
Jan 26, 2026 |
|
Coaching AI, Leading Humans
|
Jan 20, 2026 |
|
Trust, Agents, And The Future Of Work
|
Jan 14, 2026 |
|
Sensorized Stores, Smarter Retail
|
Jan 06, 2026 |
|
Retailers Can Now Sense, Predict, And Act In Real Time
|
Dec 16, 2025 |
|
Smart Carts, Real Revenue
|
Dec 10, 2025 |
|
How AI Loyalty Transforms Grocery And Retail
|
Dec 02, 2025 |
|
If Agents Shop For Us, Who Decides What To Trust
|
Nov 25, 2025 |
|
How To Escape “Good Enough” And Win On Outcomes
|
Nov 18, 2025 |
|
When Loyalty Becomes Media And Data Becomes Railroads
|
Nov 11, 2025 |
|
Who Owns Trust When Machines Choose
|
Oct 31, 2025 |
|
If CX Is Everyone’s Job, Who Leads?
|
Oct 28, 2025 |
|
Designing AI that Earns Trust and Relevance
|
Oct 15, 2025 |
|
Skepticism, air cover, and the new playbook for insights teams
|
Oct 07, 2025 |
|
If AI agents run retail, who keeps thinking?
|
Sep 30, 2025 |
|
The Tao of Leadership: Bridging Technology and Human Creativity in the AI Revolution
|
Sep 24, 2025 |
|
The $15 Billion Product Experience Challenge
|
Sep 16, 2025 |
|
Personalization First: The Secret to Customer Loyalty
|
Sep 09, 2025 |
|
What Happens After You Click "Buy"?
|
Sep 02, 2025 |
|
Measuring What Matters in Retail Media
|
Aug 26, 2025 |
|
Retention Over Acquisition: The New Subscription Paradigm
|
Aug 19, 2025 |
|
Beyond the Shiny Object: How AI is Transforming Retail Operations
|
Aug 12, 2025 |
|
When Empathy Burns Out: The Hidden Cost of Compassion Fatigue
|
Aug 05, 2025 |
|
Optimizing the Leaky Bucket: Customer Retention in Uncertain Times
|
Jul 29, 2025 |
|
AI's Double Impact: Converting Data into Customer Insights
|
Jul 23, 2025 |
|
Predictive Consumer Intelligence: How Resonate Delivers 300% ROI
|
Jul 15, 2025 |
|
How TP USA is Transforming Customer Experience with AI
|
Jul 09, 2025 |
|
Data Breaches and Broken Trust
|
Jul 01, 2025 |
|
What Transaction Data Reveals About Our Economic Future
|
Jun 23, 2025 |
|
Customer Experience as a Force for Good
|
Jun 17, 2025 |
|
How Pega Is Reimagining Customer Engagement Through Agentic AI and Automation
|
Jun 13, 2025 |
|
There's a Visual Revolution in User Journey Analysis
|
Jun 11, 2025 |
|
Made Right Here: The Psychology Behind America's Most Patriotic Brands
|
Jun 09, 2025 |
|
Emotion vs. Metrics: The True Currency of Customer Loyalty
|
Jun 05, 2025 |
|
The Art and Science of Smart Planogramming
|
May 28, 2025 |
|
Futurescape: What Comes After Apps, Ads, and Algorithms
|
May 21, 2025 |
|
The Guts of Great Customer Experiences
|
May 12, 2025 |
|
What Happens When Every Screen Knows Your Name?
|
May 07, 2025 |
|
How Composable CDPs Are Transforming Retail Media Networks
|
Apr 29, 2025 |
|
Beyond Headless: The Journey to Joyful Content Optimization
|
Apr 23, 2025 |
|
Real-World AI in Retail: Talkdesk Leaders Reveal What Actually Works Beyond the Hype
|
Apr 15, 2025 |
|
Peak Immersion: The Science Behind Engaged Store Associates
|
Apr 08, 2025 |
|
Personalization 2.0: What Happens When AI Meets Retail
|
Apr 02, 2025 |
|
Loyalty Programs That Actually Work: A SAP CX Perspective
|
Mar 26, 2025 |
|
Optimizing Grocery: AI Solutions and Future Trends
|
Mar 19, 2025 |
|
Beyond Price: The Untapped Value of Eco-Conscious Shoppers
|
Mar 11, 2025 |
|
KPMG: Tariff Impacts and Navigating Retail Uncertainty
|
Mar 10, 2025 |
|
How Pega is Changing Real-Time Customer Engagement
|
Mar 05, 2025 |
|
The Human Experience: Elevating Customer Connections
|
Feb 25, 2025 |
|
Seeing Through the Customer Lens for Enhanced Revenue
|
Feb 19, 2025 |
|
Reimagining Patient Experience with Consumer-Driven Insights
|
Feb 12, 2025 |
|
Empowering Marketers with Innovation and AI at Constant Contact
|
Feb 05, 2025 |
|
The 2025 Consumer Loyalty Engagement Index - Big Changes in the Ways We Interact with Brands
|
Jan 29, 2025 |
|
Redefining Loyalty Programs Through Purpose and Sustainability
|
Jan 22, 2025 |
|
Decoding Gen Z Loyalty and Engagement
|
Jan 15, 2025 |
|
AI-Driven Solutions for Modern Customer Challenges
|
Jan 07, 2025 |
|
Navigating AI-Driven Loyalty Shifts
|
Dec 18, 2024 |
|
The Rise (and Further Rise) of Commerce Media Networks
|
Dec 10, 2024 |
|
Retailers' Guide to the Upcoming Circular Economy Mandate
|
Dec 03, 2024 |
|
Pioneering Payment Strategies for Europe's Marketplace Leaders
|
Nov 26, 2024 |
|
Reimagining Marketing with Empathy and AI
|
Nov 19, 2024 |
|
Empowering Retail Performance with Human-Centric Technology
|
Nov 12, 2024 |
|
Empowering Non-Tech Users with AI Solutions
|
Nov 06, 2024 |
|
Bridging Physical and Digital with Cutting-Edge Strategies
|
Oct 30, 2024 |
|
Harmonizing Business Goals with Customer Experience Strategies
|
Oct 23, 2024 |
|
Breaking Loyalty Part 3: Fixing Loyalty for the Modern Age
|
Oct 16, 2024 |
|
Breaking Loyalty - Part 2: What Customers Want and What Companies Need
|
Oct 07, 2024 |
|
Breaking Loyalty - Part 1: Unraveling the Loyalty Crisis
|
Oct 01, 2024 |
|
Key Takeaways from Verint Engage 24
|
Sep 30, 2024 |
|
Transforming Insights into Strategic, Actionable Storylines
|
Sep 25, 2024 |
|
Reimagining the Airline Industry with Technology Innovation
|
Sep 18, 2024 |
|
Mastering Marketing Architecture for Strategic Gains
|
Sep 11, 2024 |
|
Grocery Attitude Shifts Point to Some Large Opportunities on the Horizon
|
Sep 06, 2024 |
|
Can AI Really Transform Leadership and Employee Wellness?
|
Aug 29, 2024 |
|
Impulse Buying and Brand Loyalty in Beverages
|
Aug 20, 2024 |
|
Harnessing Customer Satisfaction for Organic Growth
|
Aug 14, 2024 |
|
Bridging the CX Gap: Aligning Intentions with Consumer Realities
|
Aug 07, 2024 |
|
The Intersection of Speed and Sustainability in Retail
|
Jul 31, 2024 |
|
Balancing Efficiency and Satisfaction in Customer Support
|
Jul 23, 2024 |
|
Navigating Leadership Challenges in Customer Success
|
Jul 18, 2024 |
|
Decoding Female Shopper Dynamics: Insights from the SheShops Report
|
Jul 09, 2024 |
|
Revitalizing Ad Creativity Through AI and Empathy
|
Jul 02, 2024 |
|
Reconciling Consumer Expectations and Brand Realities for Better Travel Loyalty
|
Jun 26, 2024 |
|
Snack50 Consumer Shifts + news from PegaWorld
|
Jun 18, 2024 |
|
Advanced Data Management for Modern Retail Supply Chains
|
Jun 11, 2024 |
|
Redefining Enterprise Efficiency with Kore AI's Advances
|
Jun 04, 2024 |
|
Transforming Commerce with Unified Data Solutions
|
May 28, 2024 |
|
Unraveling the Emotional Threads of Customer Satisfaction
|
May 21, 2024 |
|
Strategic Synergies That Reshape Consumer Engagement
|
May 13, 2024 |
|
Transforming Traditional Rewards into Community-Driven Loyalty
|
May 07, 2024 |
|
Navigating the Convergence of AI, Ethics, and Retail Engagement
|
May 01, 2024 |
|
Shopping Reinvented: The Data-Driven Cart Revolution is Here
|
Apr 23, 2024 |
|
Building Consumer Confidence in the Era of Digital Identities
|
Apr 17, 2024 |
|
Personalizing Loyalty Programs: The Trifft Way to Forge Community and Retention
|
Apr 02, 2024 |
|
Data Driven: 84.51° Unlocks the Who, What Where & Why of Omnichannel
|
Apr 02, 2024 |
|
Breaking Away from Traditional CX Metrics for Enhanced Engagement
|
Mar 27, 2024 |
|
AI at the Heart of Enterprise Communication
|
Mar 19, 2024 |
|
Crafting a Data Defense in the Age of AI
|
Mar 12, 2024 |
|
Elevating Customer Success with IoT
|
Mar 06, 2024 |
|
A Smarter Approach to Digital Customer Conversations
|
Feb 27, 2024 |
|
Transforming Retail Strategies Through Generative AI
|
Feb 21, 2024 |
|
Fostering a Culture of Gratitude: The Strategic Advantage
|
Feb 13, 2024 |
|
Turning Customer Service Hurdles into Loyalty Wins
|
Jan 31, 2024 |
|
Mastering the New Dance of Consumer Expectations
|
Jan 23, 2024 |
|
Harnessing the Power of AI to Transform Team Productivity
|
Jan 17, 2024 |
|
Crafting the Future of Marketing: Human-AI Synergy with Tara DeZao of PEGA
|
Jan 09, 2024 |
|
Keeping Your Marketing Strategy Ahead of Regulatory Curves
|
Jan 03, 2024 |
|
Predicting the Next Wave in Grocery and Shopping Behavior
|
Dec 19, 2023 |
|
The Secret Sauce of Employee Experience: A Deep Dive with Rachael Nazzaro of Slack
|
Dec 05, 2023 |
|
How AI is Transforming RevOps: A Lively Discussion with Gong's Leaders
|
Nov 28, 2023 |
|
Open Banking and the Future of Rewards
|
Nov 21, 2023 |
|
An Unconventional Path to Tech CEO
|
Nov 14, 2023 |
|
Better Retail Performance through Intelligent Customer Engagement
|
Nov 08, 2023 |
|
Understanding the Return on Total Experience for Businesses
|
Oct 31, 2023 |
|
Spencer Kaiboom on Building Pollen and Revolutionizing Retail
|
Oct 24, 2023 |
|
Navigating Ethics and AI in Business with Pega's Peter van der Putten
|
Oct 17, 2023 |
|
Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy
|
Oct 10, 2023 |
|
Experience Architecture: The Secret Sauce of Effective Customer Engagement
|
Oct 03, 2023 |
|
Pushing Boundaries in Grocery Retail Innovation: Andrew Cron's Vision for the Future
|
Sep 26, 2023 |
|
At the Intersection of AI and CX: Deep Dive into Contemporary Organizational Dynamics
|
Sep 15, 2023 |
|
The Science of Snacking: A Deep Dive into Gen Z's Choices
|
Sep 11, 2023 |
|
Exploring the Next Frontier of Retail: Tim Mason on Loyalty and Personalization
|
Sep 05, 2023 |
|
The Power of Passion in Effective Business Strategy
|
Aug 29, 2023 |
|
Navigating Customer Engagement in the Age of CDPs and Generative AI
|
Aug 23, 2023 |
|
Discovering the Magic of Cannes Lions: A Study in Creativity
|
Aug 15, 2023 |
|
The Emotional Anatomy of Customer Experience
|
Aug 08, 2023 |
|
Creating Resonance: How Values Shape Consumer Engagement
|
Jul 31, 2023 |
|
Unraveling the Impact of AI on Customer Expectations
|
Jul 21, 2023 |
|
Revolutionizing Customer Loyalty: CEO Sameer Garde on Capillary's Growth and Expansion
|
Jul 17, 2023 |
|
Exploring the 2023 State of Customer Experience: Insights on Loyalty, Expectations, and the People Paradox
|
Jul 17, 2023 |
|
Breaking Free from Locked Ecosystems: Championing Interoperability and Customer Choice
|
Jul 13, 2023 |
|
Balancing On-Premise and Cloud Solutions: A Comprehensive Guide to Effective Data Migration
|
Jul 13, 2023 |
|
Unpacking Transparency & Trust in Today’s AI Models
|
Jul 11, 2023 |
|
Humanizing Customer Interactions - A Discussion with John Sills
|
Jun 30, 2023 |
|
Creating Sustainable Loyalty in the Age of Climate Consciousness
|
Jun 26, 2023 |
|
Revolutionizing AI Integration with the Open DaVinci Framework
|
Jun 23, 2023 |
|
Leveraging the Potential of Data-Infused Customer Success with Nikola Mijic
|
Jun 20, 2023 |
|
Unlocking Exceptional Customer Experiences: Alida's Emphasis on Company Culture
|
Jun 12, 2023 |
|
SPECIAL EDITION: Things You Learn Along the Way - Chris Brogan
|
Jun 06, 2023 |
|
SPECIAL EDITION: Stu Heinecke on How to Grow Your Business Like a Weed
|
May 30, 2023 |
|
Accelerating into Retail Media Networks
|
May 23, 2023 |
|
Enterprise Opportunities in Generative AI
|
May 16, 2023 |
|
What Does Optimized CX Really Look Like?
|
May 09, 2023 |
|
Loyalty from the Ground-Up
|
May 03, 2023 |
|
Innovating in Retail Managed Services
|
Apr 24, 2023 |
|
Achieving Peak Personalization - 84.51's VP of Data Science, Gustavo Wille
|
Apr 18, 2023 |
|
At the Intersection of CX and EX
|
Apr 11, 2023 |
|
Managing SMB Ecommerce Just Became ... Manageable
|
Apr 04, 2023 |
|
Omnichannel is Hard ... but it is Doable! A conversation with Emarsys CMO, Sara Richter
|
Mar 27, 2023 |
|
Recommendation Engine Essentials
|
Mar 16, 2023 |
|
Retail Offshoring, On-shoring & Right-Shoring - A conversation with Majorel
|
Mar 06, 2023 |