CX To Go
By The Podpire Network
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Category: Business
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Episodes: 10
Description
In 10 minutes or less, award-winning Customer Experience leader Bibi Sofowote takes on a CX concept, topic or scenario and helps you understand it. His engaging style uses everyday language to unpack and communicate complex Customer Experience information so that you can immediately apply it in real life.
If you run a business, ever thought of running a business, or are simply part of a business, this is a series you will very quickly come to enjoy and value.
If you run a business, ever thought of running a business, or are simply part of a business, this is a series you will very quickly come to enjoy and value.
| Episode | Date |
|---|---|
|
10 - Distinguishing Customer Success from Customer Experience
|
Oct 27, 2023 |
|
9 - Acknowledging the Customer Hierarchy of Needs
|
Oct 20, 2023 |
|
8 - Change Management for Adopting Customer-centricity (Part 2)
|
Oct 13, 2023 |
|
7 - Change Management for Adopting Customer-centricity (Part 1)
|
Oct 06, 2023 |
|
6 - CX Operations & CX Engagement
|
Sep 29, 2023 |
|
5 - EX & CX From 10,000ft
|
Sep 22, 2023 |
|
4 - Securing Stakeholder Allyship
|
Sep 15, 2023 |
|
3 - A Closer Look At NPS
|
Sep 08, 2023 |
|
2 - Prioritize CX Leadership
|
Sep 01, 2023 |
|
1 - Explaining CX To My Dad
|
Aug 25, 2023 |